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Press Ganey logo
Press Ganey

Putting Human Experience at the heart of healthcare

Director, Patient Experience Advisory

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 1985H1B SponsorCompany SiteLinkedIn

Location

California + 4 moreAll locations: California | Kansas | Nevada | New Mexico | Oregon

Posted

81 days ago

Salary

$130K - $170K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Patient Experience Advisory

Press Ganey

• Lead, hire, mentor, and develop a high-performing team of Advisors • Establish clear career paths and performance standards • Ensure Advisors remain current on healthcare industry trends • Lead the evolution of advisory offerings delivered at scale • Collaborate with Knowledge Management, Analytics, and internal subject matter experts • Oversee day-to-day advisory operations and maintain oversight of budgets

Job Requirements

  • 10+ years of progressive leadership experience within healthcare
  • Proven experience managing, developing, and directly leading high-performing teams of at least 10+ team members
  • Strong background in consulting, strategic planning, operational execution, and budgeting
  • Experience leading Patient Experience initiatives and working with Patient Experience data (analysis, reporting, presenting, etc.)
  • Excellent communication, presentation, and stakeholder engagement skills
  • Experience with analytics, marketing, business development, and/or sales is preferred
  • Ability to travel up to 50%

Benefits

  • Competitive benefits package
  • Discretionary bonus tied to results

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