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Press Ganey logo
Press Ganey

Putting Human Experience at the heart of healthcare

Managing Consultant, Patient Experience

ConsultantConsultantFull TimeRemoteLeadTeam 1,001-5,000Since 1985H1B SponsorCompany SiteLinkedIn

Location

Illinois + 3 moreAll locations: Illinois | New York | Massachusetts | Texas

Posted

88 days ago

Salary

$120K - $190K / year

Seniority

Lead

Bachelor Degree15 yrs expEnglish

Job Description

Managing Consultant, Patient Experience

Press Ganey

• Deliver high-quality, world-class consulting deliverables for Press Ganey clients • Lead, guide, and motivate engagement teams while providing coaching, mentoring, and continuous performance feedback • Manage end-to-end consulting engagements, including scope, timelines, deliverables, budgets, and outcomes • Take ownership of engagement performance, holding self and team members accountable to plans and quality standards • Serve as an effective trainer and facilitator, ensuring active engagement and meaningful knowledge transfer • Collaborate internally to connect the right Press Ganey expertise, tools, and resources to client priorities

Job Requirements

  • 15+ years of relevant healthcare industry experience
  • Prior consulting experience strongly preferred
  • Demonstrated expertise in patient experience data, analytics, and methodology
  • Proven team leadership and project management experience
  • Direct experience with healthcare consulting implementation strategies
  • Experience implementing improvement initiatives across domains such as Experience, Safety, Engagement, Quality, or Performance
  • Excellent analytical skills, including conceptual, quantitative, and qualitative analysis
  • Strong facilitation and executive-level presentation skills
  • Exceptional written and verbal communication skills

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
  • Discretionary bonus or commission tied to achieved results

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