This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Becht is looking for a proactive, organized, and client-focused person to help support the user experience of our BechtCONNECT platform. In this role, you’ll work directly with clients to: - Ensure they are trained effectively on how to use the platform - Maintain communication with them when issues arise - Analyze their usage of the platform to demonstrate its value - Manage retention and renewals You’ll be the first point of contact for our existing clients, aiming to provide a great experience. You’ll also collaborate closely with our product and development teams to address issues and propose improvements. Key Responsibilities - Help New Clients Get Started: - Coordinate kickoff meetings - Ensure all technical setup (user access and system configuration) is ready - Work with internal teams to prepare materials - Lead or support onboarding sessions - Follow up after launch to ensure smooth operation - Be the Go-To Person for Users: - Respond to client questions about the platform - Help troubleshoot basic issues - Coordinate with our development team for fixes - Keep clients updated until issues are resolved - Collect client feedback for product development - Send out client newsletters for new releases - Monitor Engagement and Support Growth: - Track usage and engagement trends - Provide refresher trainings if activity drops off - Prepare materials for Quarterly Business Reviews (QBRs) - Help clients understand the platform's value - Monitor project budgets and communicate burn rates - Support Renewals & Retention: - Track renewal dates and prepare proposals - Help prepare renewal conversations - Identify potential risks early - Coordinate for smooth renewal processing - Ensure billing accuracy and transparency Qualifications - Bachelor’s degree preferred or equivalent experience - 2+ years of experience in client success, account coordination, project support, or similar role - Proactive, client-focused mindset with strong follow-through - Strong organizational and project coordination skills - Excellent written and verbal communication skills - High attention to detail and process discipline - Ability to manage multiple priorities with a proactive mindset - Proven ability to balance competing priorities across diverse stakeholders Preferred Qualifications - Experience with SaaS, digital platforms, or client portals - Experience analyzing data or usage metrics to support business decisions - Experience working cross-functionally across technical and commercial teams What Success Looks Like in This Role - Users experience smooth onboarding and consistent follow-through - Users feel supported and informed - Users clearly understand platform value - Revenue retention and platform usage metrics remain strong - Communication is clear, timely, and professional - Balance forward-looking responsibilities with responsive support - Team processes become more efficient over time Benefits - A positive, collaborative workforce - Access to further training and development - Mentoring programs - Company and family events - Community outreach programs - Room to grow your career - Participation in our 9/80 program (every other Friday off) Company Description Founded in 1964, Becht is a rapidly growing, family-owned multidiscipline engineering firm serving the energy sector (refining, petrochemical, midstream, and power generation industries). We combine deep technical expertise with practical execution to help clients operate safely, efficiently, and reliably. With a network of over 1200 accomplished technical experts across all engineering disciplines, Becht delivers solutions grounded in excellence. All of Becht’s services revolve around our mission: To Help Our Clients Succeed.

• Build, Test, and Transform • Work within an experienced team to document, test, and deploy complex CRM, ERP, and AI-driven solutions. • Ensure that the technical architecture we build actually works for the people using it.

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. The Senior Customer Success Operations Manager is responsible for driving the operational efficiency and effectiveness of our Customer Success organization. This role will be responsible for developing, implementing, and optimising processes, tools, and metrics to enhance customer satisfaction, retention, and growth. The role will act as a strategic partner to Customer Success leadership, ensuring that the team has the necessary resources and partner with the organization to deliver against key initiatives and programs using project management methodologies. Responsibilities & Accountabilities Operational Excellence - Develop and standardise CS processes to ensure consistency and scalability - Help develop and refine the CS operating cadence and own the CS forecasting motion - Identify and implement process improvements to enhance team efficiency and customer satisfaction, retention, and growth - Create and maintain documentation across CSOps and contribute to broader initiatives Strategic Initiatives - Lead strategic initiatives and programs using project management methodologies to improve customer retention, satisfaction, and overall success - Partner with Analytics to develop and track KPIs to measure the effectiveness of customer success efforts - Report on performance metrics to leadership and provide recommendations for improvement Data Management and Analysis - Partner with Analytics to manage and analyze customer data to provide actionable insights and support decision-making - Develop and maintain dashboards and reports to monitor key performance metrics Cross-Functional Collaboration - Partner with Sales, Product, Marketing, and RevOps to ensure alignment on CS initiatives - Facilitate communication and coordination between teams to address business needs and challenges Training and Support - Partner with Enablement on training and support to the CS team on tools, processes, and best practices - Support execution of the Enablement calendar. Educational & Experience Requirements - Bachelor's degree in Business, Operations Management, or a related field - 3+ years experience in CS Operations or a similar role in a B2B SaaS company - Proven track record of managing sales or CS operating cadence - Strong profiency in managing customer forecasts, ideally within a forecasting solution (Clari, Gong, Salesforce) - Demonstrated ability to drive strategic initiatives and programs - Experience in data analysis and reporting, with proficiency in CRM systems (e.g. Salesforce) and data visualization tools (e.g. Tableau) Competencies & Behaviors - Possesses an understanding of 6sense operations and how CS plays a role - Strong analytical and problem-solving skills with the ability to translate data into actionable insights - Flexibility and willingness to adapt to changing priorities and new responsibilities - Proactive self-starter, identifying opportunities for improvement and driving initiatives forward - Ability to maintain and optimize efficient processes with high level of accuracy and attention to detail - Effective clear and concise communication style geared toward navigating fast-paced environment - Proven ability to work collaboratively with cross-functional teams and build strong relationships Base Salary Range: $106,847.25 - $156,709.30. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.