• Lead the development and evolution of network products • Define the product's fundamental value proposition and outline execution plans • Drive the creation of solutions for best-in-class provider networks • Develop and own the multi-year product strategy • Define product vision and roadmap • Oversee product lifecycle from ideation to post-launch optimization • Provide leadership and mentorship to junior team members • Communicate product strategy and progress to stakeholders • Define and track key performance indicators

• Manage existing product features and assist in timely new project deliverables in our annual product roadmap. • Define requirements, specifications, and design/ for new features, improvements and bugs. • Lead/Host Product and Developer meetings, drive projects forward and address issues in a timely manner. • Articulate/communicate to the development team, proactively addressing any native language constraints, cultures or differing work time zones. • Conduct internal and external training sessions/demos, write Knowledgebase Articles and Release Notes. • Draft Project Scopes to include: Goals, Business Requirements, Competitive Analysis, Workflows, pose and answer questions/comments. • Draft Project Product Descriptions (PD’s) documents from Scopes. • Contribute and test to ensure an easy-to-use, intuitive user experience for core product, integrations, mobile and web applications. • Moderate level experience in: Jira, Confluence, Asana, Zoho Knowledgebase, Zoom. • Identify fresh opportunities for innovation and enhancements in our existing SaaS. • Conduct market research, competitive analysis and customer, subject matter expert, consultant interviews and feedback sessions. • Help the Product team compile findings into actionable insights. • Participate in our development process and contribute to the priority of product enhancements. • Work with QA Manager and team/contractors to: develop, document and test solutions and business cases, keep abreast of projects and timeframes. • Provide subject-matter expertise on our existing solutions for the organization. • Other assignments and tasks as assigned.

• Create and execute a 12 to 18 month product roadmap for Reach • Define a 3 year product strategy and vision for assessment development across new use cases and market segments • Lead and develop a small product team while remaining hands-on across core product work • Oversee product design and development for the Reach platform and associated assessments • Refine and translate early product vision, requirements, and MVP design into actionable build plans • Identify key personas and define clear problem statements for each user segment • Lead customer discovery and foundational user research to validate assumptions and shape direction • Establish product management processes, including sprint planning, backlog management, and stakeholder communication cadences • Partner closely with Engineering leadership to drive on-time product delivery and execution excellence • Partner with Marketing to build a robust go-to-market strategy, including customer migration planning • Develop the business model, including pricing and packaging for Reach products • Define and track KPIs and success metrics, fostering a data-informed product culture • Collaborate with Sales and Customer Success to launch beta programs, pilot cohorts, and early adopter feedback loops • Align executive stakeholders through regular updates on milestones, risks, and key decisions • Build and maintain a competitive intelligence practice focused on edtech trends and market dynamics

• Vision, strategy and roadmap: Define and drive the web sellers product vision, as it relates to the Sellers product strategy. • Deciding what to build: Working with product squad leadership (designer, engineering manager) to prioritise features that deliver the highest impact against quarterly objectives, the wider Sellers strategy, within constraint of the teams’ resources. • Combine user research, rigorous data exploration and technical guidance to make informed decisions about the vital few worth building, what to not pursue and when to adjust focus where necessary. You iterate on hypotheses and solutions as you learn. • Scope and effectively prioritise new features to ensure the right balance between effort and impact. • Have a point of view on what seller features and tools belong on web vs. app, based on the type of sellers who use it, the types of problems we are solving, and the inherent strengths of web-based vs. app-based experiences. • Product Execution: Work with squad leadership to ensure solutions are simple, intuitive, and web-optimised - ensuring break-points, mobile web, responsiveness are considered when building web experiences and features. • Working with the engineering team to ensure features are built to specifications, championing quality and product excellence. • Leverage experimentation when appropriate to test and learn against hypotheses, capitalising on the ability to fail fast and learn faster through web development. • Recognising obstacles to the team, and making sure they are escalated or resolved before they impact delivery. • Keeping effort vs value at the forefront of your decision making. • Keeping everyone aligned and informed: Aligning with the Senior Product Director and functional leadership on the priorities and strategic goals of the wider product area. • Motivating the team and giving them the context they need to reach their potential. • Identifying and leveraging the expertise of key functional stakeholders (e.g. Engineering, Design, Product Marketing) and other product squads to help shape and execute on the vision for your area and fully understanding the opportunities, potential solutions, and constraints. • Motivating the team and giving them the context they need to reach their potential. • Creating and fostering a team culture that keeps people engaged and focused.