Phoenix Software Limited

• Deliver Azure infrastructure solutions in line with agreed scopes of work and project plans. • Deploy and configure Azure services using Microsoft best practices. • Support Azure migration projects from on-premises and other cloud platforms. • Validate delivered solutions through testing and support successful customer handovers. • Deploy and administer Azure networking, compute and storage services. • Configure Azure Firewall, Bastion, VPNs, ExpressRoute and Network Security Groups. • Implement Azure Backup and Azure Site Recovery solutions. • Configure Microsoft Entra ID, RBAC and Privileged Identity Management (PIM). • Apply governance controls including Azure Policy, Management Groups and tagging standards. • Support security improvements and Zero Trust initiatives. • Troubleshoot Azure networking and hybrid connectivity issues. • Develop automation using PowerShell and support Infrastructure as Code deployments using Terraform or similar technologies. • Participate in customer workshops, discovery sessions and technical meetings. • Produce and maintain technical documentation, including designs, implementation guides and operational runbooks. • Contribute to knowledge sharing, technical development and continuous improvement across the team.

• Review, negotiate and manage contracts across customers, suppliers, subcontractors and partners. • Support sales and bid teams with the review and negotiation of customer terms and conditions. • Promote the use of Phoenix standard terms and conditions wherever appropriate. • Review public sector framework agreements and support teams in ensuring compliance with framework requirements. • Negotiate customer contract amendments and non-standard contractual terms. • Support supplier-facing teams with subcontract and reseller agreement negotiations. • Review and negotiate non-disclosure agreements (NDAs) and confidentiality agreements. • Act as a key point of contact for contractual and legal queries across the business. • Provide practical and commercially focused guidance on contract-related matters. • Support the annual review and maintenance of Phoenix standard contractual documentation. • Build and maintain strong working relationships with customers, suppliers, legal advisors and internal stakeholders. • Support compliance with company information security policies and processes. • Contribute to the continuous improvement of contract management processes and controls.

• Support the growth and adoption of Phoenix’s managed security services portfolio. • Work closely with Account Managers and Business Development Managers to identify, qualify and progress opportunities. • Act as a trusted specialist resource during customer engagements, service introduction calls and solution discussions. • Present and demonstrate managed security solutions to prospective customers. • Support the creation of high-quality proposals, tenders and bid responses. • Collaborate with service delivery teams to understand service capabilities, operations and customer outcomes. • Deliver enablement sessions to internal sales teams, helping them identify and position managed security opportunities. • Support the development and execution of sales and marketing campaigns. • Maintain accurate pipeline information and contribute to forecasting activities. • Ensure all opportunities are tracked and managed through CRM systems. • Gather customer feedback and contribute to continual service improvement activities. • Identify opportunities for cross-sell and up-sell across the wider Phoenix portfolio. • Maintain awareness of the evolving cyber security landscape and emerging threats affecting customers.

• Act as a trusted advisor to senior customer stakeholders, providing strategic guidance across technology, digital, and organisational change initiatives • Lead the development of enterprise, digital, and technology strategies, aligning business objectives with architectural direction • Define and shape strategic roadmaps, ensuring clear prioritisation, sequencing, and delivery feasibility • Provide enterprise and security architecture leadership, setting direction, standards, and best practice across complex environments • Facilitate executive workshops and stakeholder engagements to support decision-making, alignment, and consensus building • Design and shape target operating models that enable organisational transformation and improved service outcomes • Support business case development and investment planning, ensuring alignment to strategic objectives and value realisation • Establish and contribute to governance forums, providing oversight, challenge, and assurance on key decisions and programmes • Lead or support transformation planning and mobilisation, ensuring initiatives are set up for successful delivery • Conduct independent reviews and assurance activities to identify risk, provide insight, and improve delivery confidence • Provide thought leadership across strategy, architecture, and assurance disciplines within customer engagements and internally • Collaborate across Phoenix teams to support business development, bids, and the growth of the ESAA capability • Contribute to the development of ESAA methodologies, frameworks, and propositions • Build strong, trusted relationships across customer organisations and wider stakeholders • Help customers navigate complexity, reduce risk, and achieve successful, sustainable outcomes

• Manage the end-to-end delivery of consultancy projects and programmes of work. • Create and maintain Project Initiation Documents (PIDs), project plans and supporting project documentation. • Deliver regular project reporting and maintain oversight of risks, assumptions, issues and dependencies (RAID). • Coordinate technical consultancy resources to support successful project delivery. • Manage multiple customer projects simultaneously, ensuring delivery objectives are achieved. • Monitor project progress, manage change requests and provide customers with cost and timeline updates. • Lead customer project meetings, both remotely and on-site where required. • Establish governance structures, communication plans and stakeholder engagement frameworks. • Manage project and programme dependencies across multiple workstreams. • Coordinate third-party suppliers and vendor activity where required. • Maintain financial oversight of projects, including budget management and cost control. • Ensure projects are delivered in line with agreed methodologies, standards and governance processes. • Proactively manage project risks and issues, driving resolution and communicating impacts effectively. • Build strong relationships with customers and internal stakeholders throughout project delivery.

• Support the delivery of projects by providing coordination and administrative support throughout the project lifecycle. • Prepare project kick-off materials, including presentations and supporting documentation. • Attend project meetings, take detailed notes and distribute meeting summaries and actions. • Work closely with Project Managers to support project delivery and governance activities. • Assist with the creation and maintenance of project documentation and compliance requirements. • Act as an additional point of contact for customers, supporting communication and issue resolution. • Escalate project risks, issues and concerns where appropriate. • Support resource coordination activities, helping allocate consultants to projects. • Create and maintain collaboration spaces using Microsoft Teams and SharePoint. • Assist with the creation and maintenance of project plans and delivery schedules. • Support effective communication and collaboration across project teams and stakeholders. • Contribute to continuous improvement of project delivery processes and ways of working.

• Define and evolve the strategy for AI, automation and software engineering, aligning with business objectives and customer needs. • Translate business challenges into a clear technical roadmap and prioritised portfolio of initiatives. • Identify and assess emerging technologies, including AI and automation solutions within the Microsoft and Azure ecosystem. • Drive internal transformation by automating manual processes and enabling data‑driven decision making. • Support the adoption of AI and automation in a secure and responsible way, ensuring alignment with compliance and governance requirements. • Act as a senior technical voice, supporting communication between engineering teams and the wider business. • Build business cases for new initiatives and contribute to securing stakeholder and leadership buy‑in. • Present updates and progress to senior stakeholders, including contribution to regular reviews. • Build and maintain relationships with internal teams, customers, partners and suppliers. • Lead, mentor and develop a multidisciplinary engineering team, supporting performance and growth. • Support recruitment and onboarding activity as the team expands. • Promote a collaborative team culture with a focus on quality, delivery and continuous improvement. • Support resource planning and workload management across multiple initiatives. • Remain hands‑on where needed, contributing to solution design and supporting delivery. • Support the definition of technical architecture and best practices across the portfolio. • Maintain engineering standards across quality, testing, security and delivery processes. • Support resolution of complex technical challenges where required. • Manage and maintain the engineering roadmap across projects and initiatives. • Support agile delivery across multiple workstreams, including planning and prioritisation. • Contribute to the development and improvement of delivery processes, standards and documentation. • Support reporting on delivery metrics, progress and outcomes. • Support the development of internal solutions into commercially viable products. • Contribute to proposals, go‑to‑market activity and overall service development. • Help define and measure the value of innovation and automation initiatives.

• Deliver migration projects across Active Directory and Microsoft 365 environments. • Support the scoping of migration projects, helping define requirements and solution approach. • Carry out discovery activities across AD DS and M365 environments. • Contribute to the design, planning and delivery of migration solutions. • Work across the full project lifecycle, from initial engagement through to delivery and handover. • Support multiple projects simultaneously, ensuring timelines, quality and customer expectations are met. • Collaborate with internal teams and stakeholders to support successful project delivery. • Help develop and improve team processes, standards and ways of working. • Share knowledge and support other team members through mentoring and collaboration. • Maintain relevant certifications and knowledge required for delivery. • Ensure all work aligns with data protection, security and company policies.

• Lead strategic customer engagement to define AI workforce vision using Microsoft 365 Copilot, Copilot Studio and agent-based solutions. • Translate business challenges into high-value AI opportunities spanning automation, Copilot adoption and agentic use cases. • Act as the senior strategic lead across discovery, planning and throughout delivery to ensure alignment to business outcomes. • Partner with delivery teams and customers to drive adoption, capture insights, and continuously optimise AI solutions. • Define, quantify and communicate ROI, productivity gains and measurable business value using real engagement data. • Lead pre-sales activities including workshops, executive briefings and events, while supporting pipeline growth and opportunity shaping. • Build strong relationships with Microsoft and internal teams to align strategy, co-sell activity, and maximise customer value. • Enable internal teams and customers through knowledge sharing, account mapping, and expansion into broader AI, automation and governance opportunities.

• Present and articulate the capabilities of Microsoft Dynamics 365, CRM and AI solutions to customers and internal teams. • Identify and support the qualification of opportunities across Dynamics 365, CRM, Azure AI and related Phoenix offerings. • Support the delivery of product awareness and enablement training for the wider sales team. • Contribute to the full sales cycle, working alongside bids, technical consultants and account managers. • Help prepare and update sales proposals, quotes and presentations. • Attend customer meetings to support scoping, qualification and progression of opportunities. • Support the sales team to drive Microsoft Dynamics 365, CRM and AI revenue. • Act as the link between technical and functional teams, both internally and with our partner organisations, to support effective solution design. • Deliver whiteboarding sessions, workshops and product demonstrations to showcase solution value. • Support customer adoption, governance and best practice across Dynamics 365 and AI solutions post‑sale.