Phoenix Software Limited

• Present and articulate the capabilities of Microsoft Dynamics 365, CRM and AI solutions to customers and internal teams. • Identify and support the qualification of opportunities across Dynamics 365, CRM, Azure AI and related Phoenix offerings. • Support the delivery of product awareness and enablement training for the wider sales team. • Contribute to the full sales cycle, working alongside bids, technical consultants and account managers. • Help prepare and update sales proposals, quotes and presentations. • Attend customer meetings to support scoping, qualification and progression of opportunities. • Support the sales team to drive Microsoft Dynamics 365, CRM and AI revenue. • Act as the link between technical and functional teams, both internally and with our partner organisations, to support effective solution design. • Deliver whiteboarding sessions, workshops and product demonstrations to showcase solution value. • Support customer adoption, governance and best practice across Dynamics 365 and AI solutions post‑sale.

• Deliver complex technical implementations for customer projects, acting as a delivery subject matter expert • Lead the implementation of agreed technical designs produced by Solution Architects and Technical Consultants • Diagnose and resolve technical issues, ensuring high levels of customer satisfaction and solution quality • Work closely with Project Managers to meet agreed milestones, timelines, and delivery standards • Deliver technical knowledge‑transfer workshops and handover sessions to customers • Produce high‑quality post‑delivery and technical documentation • Build and maintain strong working knowledge of all products and solutions across the practice

• Lead the design and delivery of Azure solutions including landing zones, networking, security and core platform services. • Produce high‑quality technical documentation including High‑Level Designs (HLDs) and Low‑Level Designs (LLDs). • Architect Azure solutions for high availability, disaster recovery and multi‑region scalability. • Deploy and configure Azure services including virtual networks, vWAN, ExpressRoute, VPNs, Azure Firewall, Bastion, NSGs, virtual machines and PaaS services. • Lead or support on‑premises to Azure migration projects. • Implement Infrastructure as Code (IaC) using Bicep and/or Terraform. • Ensure all designs and deliveries align with Microsoft CAF, WAF and internal governance standards. • Design and implement Zero Trust security architectures using Entra ID, RBAC and Privileged Identity Management (PIM). • Apply governance controls including Azure Policy, management groups, tagging and cost management strategies. • Design and implement business continuity and disaster recovery solutions using Azure Backup and Azure Site Recovery. • Provide cost modelling, forecasting and optimisation recommendations, including Reserved Instances, Savings Plans and Azure Hybrid Benefit. • Lead customer workshops and discovery sessions, translating business objectives into effective technical solutions. • Present architectures and recommendations to both technical and non‑technical stakeholders. • Act as a trusted technical advisor throughout the full engagement lifecycle.

• Lead end‑to‑end customer engagements from presales and design through delivery and handover • Design secure, resilient on‑premises, hybrid, and cloud infrastructure solutions aligned to customer and operational requirements • Deliver and support infrastructure platforms covering virtualisation, networking, core services, and Microsoft technologies • Architect and implement high availability, backup, and disaster recovery solutions across complex environments • Lead or support infrastructure deployments, migrations, upgrades, and modernisation initiatives • Provide technical leadership, governance, and risk management across all stages of delivery • Produce high‑quality technical documentation and act as a trusted advisor to technical and non‑technical stakeholders

Overview of the role  Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.   We are now very excited to grow that team further by hiring a Senior Consultant who specialises in on-premise and hybrid infrastructure solutions. In this role you will work with cross-functional teams to deliver innovative solutions, ensuring exceptional customer satisfaction and quality of work.    What will you be doing?  - Lead end‑to‑end customer engagements, from presales and design through delivery and handover  - Design secure, resilient on‑premises, hybrid, and cloud infrastructure solutions aligned to customer and operational requirements  - Deliver and support infrastructure platforms covering virtualisation, networking, core services, and Microsoft technologies  - Architect and implement high availability, backup, and disaster recovery solutions across complex environments  - Lead or support infrastructure deployments, migrations, upgrades, and modernisation initiatives  - Provide technical leadership, governance, and risk management across all stages of delivery  - Produce high‑quality technical documentation and act as a trusted advisor to technical and non‑technical stakeholders    Why should you apply?  At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.  We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.    What are we looking for?  The right person for this role will have significant experience in this sector and will have a deep understanding of End User computing (EUC), Virtual Desktop Infrastructure (VDI) deployment and physical infrastructure.    Key Skills:  - Strong experience designing and delivering enterprise on‑premises and hybrid infrastructure solutions  - Advanced virtualisation expertise across VMware (ideally VMware Cloud Foundation) and Hyper‑V  - Deep Microsoft infrastructure skills, including Windows Server, Active Directory, DNS, DHCP, PKI, and VPNs  - Strong enterprise networking capability across routing, switching, security, WAN, SD‑WAN, wireless, and cloud networking  - Expert knowledge of backup, recovery, and disaster recovery using Veeam technologies  - Practical automation experience using PowerShell, Python, Ansible, or similar tools  - Proven ability to troubleshoot complex, cross‑platform infrastructure and networking issues  - Strong customer‑facing consultancy skills, with the ability to lead engagements and communicate effectively at all levels    Practical stuff  Where is the role based?  Primary location is our HQ in Pocklington (YO42)  but this role can be remote with occasional visits to the HQ and to customers  How many interviews?  Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.  What are the benefits?  You can read about the benefits on offer here 😊    *Important* BPSS Check  As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check      Have you made it this far?    If you’re still reading, we think there’s a strong chance you might be our kind of person.    Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.    We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

Overview of the role  Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.   We are now looking for an experienced Customer Success Manager and Technology Trainer who will be helping our customers drive adoption by delivering training focused on Power Platform.    What will you be doing?  - Deliver remote and face to face customer meetings, delivering training on Power Platform  - Maintain existing and create new training materials to ensure they are accurate, up-to-date, and reflective of current and future offerings.  - Evaluate responses to delivered training programmes in order to make recommendations for improvements  - Build knowledge on tenancy policies to be able to advise customer their impact on usage and training.  - Proactively research new technical features, updates, and new products, ensuring training follows industry best practice, is relevant and up to date.  - Be responsible for liaising with account managers and setting up customer scoping meetings to explore opportunities and understand their requirements, in particular on more technical aspects of Power Platform  - Develop and plan proposal and statement of works documents based on customer requirements  - Draft technical delivery documents for PoCs    Why you should apply?  At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.  We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.    What are we looking for?  - Proven experience in a similar Customer Success or IT Trainer role   - Excellent knowledge of Power Platform and at a Technology level around Cloud, migration and upgrade strategies, support, and managed services.  - Excellent verbal and written communication skills. Actively listens and asks relevant questions. Demonstrates persuasive and effective presentation skills.  - Presentable, articulate and personable.      Practical stuff  Where is the role based?  Our HQ is in Pocklington (YO42), this role can be remote in the UK with occasional visits to the office.  How many interviews?  Following a screen with the Recruitment Team you can expect a two-stage interview process which includes a presentation.  What are the benefits?  You can read about the benefits on offer here 😊    *Important* BPSS Check  As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check    Have you made it this far?    If you’re still reading, we think there’s a strong chance you might be our kind of person.    Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.    We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.

• Lead structured AI advisory and enablement engagements, including AI readiness assessments, use‑case discovery workshops and Centre of Excellence (CoE) programmes. • Deliver end‑to‑end enablement for Microsoft AI platforms, with a strong focus on Microsoft Foundry and Azure OpenAI Service. • Design, deploy and configure Azure AI solutions hands‑on, ensuring customers have working reference environments they can build upon. • Facilitate executive‑level workshops and stakeholder sessions to identify AI opportunities and develop business cases. • Develop AI adoption roadmaps, governance frameworks and technical reference architectures. • Act as a trusted advisor to senior customer stakeholders, translating business challenges into practical AI‑enabled solutions. • Work closely with the AI Practice Lead and Technical Architects to design, refine and improve repeatable engagement frameworks and service offerings. • Produce high‑quality customer deliverables including strategy documents, technical designs, deployment guides and assessment reports. • Stay current with Microsoft AI platform developments, emerging capabilities and wider industry trends. • Provide regular feedback on customer needs, market trends and opportunities for new AI services. • Support pre‑sales activity including discovery calls, technical demonstrations, proposal input and customer presentations.

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Senior Azure AI Consultant who will be embedded within our AI practice and work directly with customers to help them adopt and scale AI capabilities. This is a fully customer‑facing role, focused on delivering structured advisory and enablement engagements that span strategy, architecture and hands‑on implementation of Microsoft AI platforms. You will act as a trusted advisor, combining strong consulting skills with deep technical expertise. You will be responsible for delivering end‑to‑end AI engagements independently, from discovery and design through to deployment and configuration, while working closely with the Practice Lead and Technical Architects to shape and refine Phoenix’s AI offerings. What will you be doing? - Lead structured AI advisory and enablement engagements, including AI readiness assessments, use‑case discovery workshops and Centre of Excellence (CoE) programmes. - Deliver end‑to‑end enablement for Microsoft AI platforms, with a strong focus on Microsoft Foundry and Azure OpenAI Service. - Design, deploy and configure Azure AI solutions hands‑on, ensuring customers have working reference environments they can build upon. - Facilitate executive‑level workshops and stakeholder sessions to identify AI opportunities and develop business cases. - Develop AI adoption roadmaps, governance frameworks and technical reference architectures. - Act as a trusted advisor to senior customer stakeholders, translating business challenges into practical AI‑enabled solutions. - Work closely with the AI Practice Lead and Technical Architects to design, refine and improve repeatable engagement frameworks and service offerings. - Produce high‑quality customer deliverables including strategy documents, technical designs, deployment guides and assessment reports. - Stay current with Microsoft AI platform developments, emerging capabilities and wider industry trends. - Provide regular feedback on customer needs, market trends and opportunities for new AI services. - Support pre‑sales activity including discovery calls, technical demonstrations, proposal input and customer presentations. What are we looking for? - Strong customer‑facing consulting skills with the ability to build trust at senior stakeholder level. - Excellent communication, presentation and workshop facilitation skills. - Proven ability to lead and deliver complex technical engagements independently. - Strong hands‑on experience deploying and configuring Azure AI services, particularly Microsoft Foundry and Azure OpenAI. - Solid understanding of AI and GenAI concepts including RAG architectures, agents, prompt engineering and responsible AI principles. - Experience working across Azure infrastructure fundamentals to support AI workloads end‑to‑end. - Commercial awareness and ability to contribute effectively to pre‑sales and service shaping activities. - Strategic thinker with a continuous improvement mindset and strong problem‑solving skills. - Consultancy or professional services background preferred. - Public sector experience (e.g. councils, NHS, education, charities or blue‑light services) desirable. - SC clearance, or eligibility to obtain SC clearance, desirable. Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42). What about hybrid/remote working? Remote & Hybrid working is supported, with flexibility depending on customer and delivery requirements. How many interviews? Following a screen with the Recruitment Team, you can expect a two‑stage interview process, one online and one in‑person. Important BPSS Check As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion. Have you made it this far? If you’re still reading, there’s a strong chance you might be our kind of person. Here’s the thing, research suggests many women and underrepresented groups don’t apply unless they meet every requirement. Even if you don’t tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes our team stronger and the stronger our team, the more successful we will be.

• Leading the design and implementation of related solutions for our customers. • Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements. • Writing pre and post-delivery documents including statements of works. • Working closely with our project management team, ensuring project milestones and deadlines are met. • Diagnosing and fixing technical challenges for our customers.

Overview of the role  Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.   We are now very excited to grow that team further by hiring a Technical Consultant who specialises in Microsoft Cloud Security and more specifically in deploying solutions using Microsoft Purview. In this role you will be responsible for the design and execution of technical deliverables for customer projects.     What will you be doing?  - Leading the design and implementation of related solutions for our customers.  - Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements.  - Writing pre and post-delivery documents including statements of works.  - Working closely with our project management team, ensuring project milestones and deadlines are met.  - Diagnosing and fixing technical challenges for our customers.    Why should you apply?  At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.  We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.    What are we looking for?  The right person for this role will already be in a similar position and will have proven experienced designing and implementing Microsoft Purview solutions.    Key Skills & Experience:  - Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist.  - Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy)  - Entra ID – Identity and Access Management (Hybrid Identities).  - Entra ID – Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices)  - Competent in designing and implementing complex related technology solutions for customers.  - Competent in developing design documentation and technical deliverables.  - *BONUS* - Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud)    Microsoft Certifications:  - Information Protection and Compliance Administrator Associate  - SC-400/401(Must have)    - Azure Security Administrator Associate – AZ-500 (Desirable)  - Identity and Access Administrator Associate -SC-300 (Desirable)  - Security Operations Analyst Associate -SC-200 (Desirable)  - Administrator Expert MS-102 (Desirable)      Practical stuff  Where is the role based?  Primary location is our HQ in Pocklington (YO42)  but this role can be remote with occasional visits to the HQ and to customers  How many interviews?  Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.  What are the benefits?  You can read about the benefits on offer here 😊      *Important* BPSS Check  As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.      Have you made it this far?    If you’re still reading, we think there’s a strong chance you might be our kind of person.    Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.    We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.