• Answer inbound patient calls professionally and courteously • Schedule, reschedule, and confirm patient appointments • Follow up with patients regarding intake forms and outstanding documentation • Maintain accurate patient records within the EMR system (Tebra) • Respond to general patient inquiries and provide excellent customer service • Communicate scheduling updates and documentation requirements to patients • Perform general administrative and clerical duties as needed • Ensure HIPAA compliance and maintain patient confidentiality at all times

• Referral coordination including data entry, collaboration with nursing, and scheduling appointments • Delivery of training to nurses or other stakeholders on specific clinical trial protocols • Clinical Trials coordination between clients and all Innomar stakeholders involved • Track, report and escalate issues to appropriate team members • Provide remote clinical guidance to Field Nurses regarding Clinical trial standard operating procedures • Lab testing coordination and nurse lab test guidance • Post services reporting and billing activities related to the services

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. • Paying attention to detail while documenting alarm handling procedures within the alarm screens. • Completing alarm processing in accordance with departmental procedures. • Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions. • Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues. • Providing technical support and troubleshooting devices across ADT systems. • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Role Description Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member-level engagement to address the growing disparity in Black maternal health outcomes. As a care coordinator, you will be responsible for supporting and navigating care for members of key payer contracts across a variety of Medicaid landscapes. The care coordinator will be responsible for maintaining positive relationships with internal and external parties, serving as the liaison among the member, the Mae team, and partner care management teams, and ensuring all documentation is completed. Key Responsibilities - Conducting needs assessments and screeners, which include psycho-social, physical, medical, behavioral, environmental, and financial parameters. - Utilizes influencing / motivational skills to ensure maximum member engagement. - Helps member actively participate with their provider in healthcare decision-making. - Acts as an advocate for member's physical, behavioral, and social structural care needs by identifying and addressing gaps. - Managing care plans and referrals with payer care management teams and serving as the point of contact to ensure services are rendered appropriately. - Manage communication and relationships (phone, e-mail, presentations) with members. - Promote the appropriate use of clinical and social structural benefits among members. - Identifies and escalates quality of care issues through established channels. - Facilitates a team approach and educates the team on a member-focused approach to care. - Identifies high-risk factors and service needs that may impact member outcomes and care plan components. Qualifications - Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently. - Comfortably managing outreach responsibilities across different clients. - 3-5 years of experience in social work, nursing, or a healthcare-related field. - Knowledge of referral coordination to community and private/public resources. - Relationship management experience. - Demonstrates efficiency and consistency in meeting daily outreach quotas. - Is tech-savvy and confident using computer systems to manage and document outreach. - Strong written and verbal communication and presentation skills. - Can manage time effectively and work both independently and collaboratively. - Has strong communication skills and is comfortable speaking with clients over the phone. - Birthwork / Doula experience a plus. - Bilingual (English & Spanish) required. Requirements - This is a contract W2 position. - 40 hrs/weekly, Monday – Friday. Flexible hours allowed, though occasional evening hours may be required. - Hourly rate $32 - $38, depending on experience and qualifications. - Daily Outreach Expectations: A minimum of 50 total outreach attempts per day, 40–50% must be phone calls, the remaining outreach can consist of texts and emails. - All outreach must be completed and documented in the designated computer system/platform.