Pellera Technologies

• Deploy, configure, and maintain IBM Netcool Operations Insight and IBM CP4AIOps environments. • Integrate monitoring tools, event sources, and topology data for holistic observability. • Experience in deploying Netcool Omnibus, Netcool Impact, and Cognos Analytics in high-availability environments. • Experience in deploying topology manager, Runbook automation, and CENA components in the RedHat OCP platform. • Experience deploying various probes and gateways in a high-availability environment. • Experience in developing probe custom rules. • Experience in designing and developing Cognos custom reports. • Experience in developing Netcool Impact custom policies to integrate with 3rd party systems. • Develop automation workflows for incident remediation and operational efficiency. • Collaborate with cross-functional teams to optimize IT operations and reduce MTTR. • Ensure compliance with best practices for scalability, security, and performance.

• Review, draft and negotiate master agreements and transactional contracts involving equipment sales and IT professional services, software licenses, and subscription-based offerings. • Ensure contractual terms and conditions are consistent with established company policy and risk profile. • Provide legal/risk summaries, draft corporate policies and governance documents, and participate in other projects as directed. • Prepare responses to information security due diligence requests.

• Execute sales strategy by identifying and qualifying customer needs and positioning the appropriate solutions. • Increase sales, market share and develop business through marketing, face to face meetings and vendor networking. • Understanding of customers’ pain points, customer needs, buying cycles and creating strong relationships to effectively drive sales and repeat business. • Work with sales support team to ensure that quotes are provided and order requests are processed accurately. • Work with engineering team to accurately scope projects to ensure we are proposing the best solution. • Maintain relationships with all levels of customer contacts, with a focus on Executive level (Director and above) relationships within both IT and the business line owners. • Perform proposal development and prepare sales information for customers. • Participate in on-going sales training to ensure satisfactory performance, improve sales skills, stay abreast on emerging technologies, and maintain manufacturer sales certifications. • Participate in company efforts to improve the quality of sales organization. • Other duties as assigned.

• Responsible for all sales activities in assigned accounts and achieves established sales targets annually • Solution selling of technology-based solutions to solve business and/or solution segment problems • Promotes and sells Converge’s value proposition and solution offerings to clients and prospects • Drives client engagements proactively with Solutions Practices and Services teams • Ability to manage and drive a multi-month sales cycle and multi-million-dollar transactions • Develops a list of prospective clients for use as sales leads • Establishes and maintains current client and potential client relationships • Responsible for Client Satisfaction • Prepares presentations, proposals, and sales contracts • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations

• The Principal Designer will be responsible for designing and developing, high-quality AI-driven solutions that meet our clients' needs. • This role will involve collaborating with various stakeholders to define project requirements, scope, and timelines, and ensuring the successful delivery of innovative AI solutions. • Facilitate requirements gathering and design workshops to align groups of stakeholders and define a future vision. • Facilitate a strong product discovery process around understanding stakeholder needs, business and user applications, and constantly validating hypotheses. • Seek to deeply understand how users behave, clearly define and prioritize challenges and opportunities to ensure we are working on the right things at the right time. • Propose workflows that leverage AI components to enhance the overall user experience. • Create storyboards, low-fidelity wireframes, and user journey maps to capture the vision of customers and define user flows. • Translate complex AI-driven functionalities into intuitive, user-friendly designs. • Help to articulate design decisions and AI concepts to non-technical stakeholders.

• Design, implement, and maintain the organization's windows systems and infrastructure, including servers, storage, networks, and virtualization platforms, to meet performance, reliability, and scalability requirements in the cloud and on-premises. • Evaluate emerging technologies, industry trends, and best practices in system administration and infrastructure management, and recommend solutions for enhancing IT capabilities and efficiency. • Deploy and configure physical and virtual servers, storage arrays, networking devices, and other infrastructure components, ensuring proper integration and alignment with business objectives and technical requirements. • Automate infrastructure provisioning, configuration management, and deployment processes using scripting languages, automation tools, and infrastructure-as-code (IaC) techniques to streamline operations and improve efficiency. • Perform system administration tasks, including installation, configuration, maintenance. • Monitor system performance, capacity, and availability, and implement proactive measures to optimize performance, mitigate risks, and ensure high availability and reliability of systems and services. • Execute and monitor routine backup and restoration processes to safeguard organizational data and support disaster recovery efforts. • Implement security controls, access controls, and encryption mechanisms to protect sensitive data and ensure compliance with industry regulations, company policies, and cybersecurity standards. • Conduct security assessments, vulnerability scans, and penetration tests to identify and remediate security vulnerabilities and assist in incident response and forensic investigations as needed. • Manage and administer cloud infrastructure services, such as compute instances, storage volumes, virtual networks, and identity and access management policies, across multiple cloud platforms. • Optimize cloud resources, monitor usage and costs, and implement cost-saving measures, such as rightsizing instances, leveraging reserved instances, and implementing tagging strategies.

• Responsible for all sales activities in assigned accounts and achieves established sales targets annually. • Solution selling of technology-based solutions to solve business and/or solution segment problems. • Promotes and sells Converge’s value proposition and solution offerings (Digital Infrastructure, Digital Workplace, Cybersecurity, Cloud, Advanced Analytics, Application Modernization, Managed and Professional service etc.) to clients and prospects. • Drives client engagements proactively with Solutions Practices and Services teams. • Develops a list of prospective clients for use as sales leads, based on information from own professional network, OEM partners, trade shows, social media websites, business directories, and other sources. • Develops robust ongoing pipeline of business opportunities at a quantifiable three times level of quota expectation. • Establishes and maintains current client and potential client relationships. • Works with OEM partners to develop a plan to approach prospective clients. • Gains clear understanding of client business requirements. • Prepares presentations, proposals, and sales contracts.

• Responsible for all sales activities in assigned accounts and achieves established sales targets annually. • Solution selling of technology-based solutions to solve business and/or solution segment problems. • Promotes and sells Converge’ s value proposition and solution offerings (Digital Infrastructure, Digital Workplace, Cybersecurity, Cloud, Advanced Analytics, Application Modernization, Managed and Professional service etc.) to clients and prospects. • Drives client engagements proactively with Solutions Practices and Services teams. • Ability to manage and drive a multi-month sales cycle and multi-million-dollar transactions. • Develops a list of prospective clients for use as sales leads, based on information from own professional network, OEM partners, trade shows, social media websites, business directories, and other sources. • Develops robust ongoing pipeline of business opportunities at a quantifiable three times level of quota expectation. • Establishes and maintains current client and potential client relationships. • Responsible for Client Satisfaction. Identifies and resolves client concerns. • Works with OEM partners to develop a plan to approach prospective clients. • Gains clear understanding of client business requirements. • Educates Clients of full portfolio of solutions. • Prepares presentations, proposals, and sales contracts. • Ability to present solutions to clients, influencers, decision makers and executives. • Provide forecast updates on current opportunities and update CRM on a weekly basis. • Build a territory plan to meet monthly and annual gross profit targets. • Maintain a working knowledge of applicable Federal, State, and Local laws and regulations as well as Converge Compliance Policies to ensure adherence in a manner that reflects honest, ethical, and professional behaviors. • The assigned Inside Sales team will assist in preparing quotes to your end users and the processing of resulting orders. Main activities include vendor follow up, tracking, delivery and expediting through invoicing to ensure a positive customer experience. • Other duties as assigned.

• Execute sales strategy by identifying and qualifying customer needs and positioning the appropriate solutions • Increase sales, market share and develop business through marketing, face to face meetings and vendor networking • Understanding of customers’ pain points, customer needs, buying cycles and creating strong relationships to effectively drive sales and repeat business • Work with sales support team to ensure that quotes are provided and order requests are processed accurately • Work with engineering team to accurately scope projects to ensure we are proposing the best solution • Maintain relationships with all levels of customer contacts, with a focus on Executive level (Director and above) relationships within both IT and the business line owners • Perform proposal development and prepare sales information for customers • Participate in on-going sales training to ensure satisfactory performance, improve sales skills, stay abreast on emerging technologies, and maintain manufacturer sales certifications • Participate in company efforts to improve the quality of sales organization • Other duties as assigned

• Responsible for creating an annual plan to activate solutions and priorities for Pellera and the region • Develop campaign plans at both national and regional level • Meet or exceed goals/KPIs related to leads and campaign successes