• Lead end-to-end implementation of new customer programs, from contract close through go-live. • Develop and manage detailed project plans, timelines, and deliverables across internal and external stakeholders. • Document customer specific variations and operations dependencies. • Coordinate cross-functional teams (Operations, Product, Engineering, Partnerships) to ensure readiness for launch, including identifying task ownership, communication plans, escalation paths, reporting requirements, operational processes and any additional required investment (product, OPS) to support the new partnership. • Serve as the primary point of contact during implementation, ensuring clear communication and accountability. • Identify and mitigate risks, proactively resolving issues that could impact launch timelines or success. • Ensure all operational, technical, and compliance requirements (e.g., ADA, FTA where applicable) are met prior to go-live. • Translate customer requirements into clear operational workflows and platform configurations using Onward’s templated Standard Operating procedures. • Develop and execute onboarding and training for customer teams and partners. • Ensure a smooth transition from implementation to live operations with minimal disruption. • Own post-launch stabilizations process through defined success milestones, including monitoring initial program performance, identifying operational gaps, and implementing improvements. • Lead cross-functional stabilization reviews and issue resolution, including tracking launch health, operational burden, customer feedback, and adoption metrics.

• Own partnership escalation and/or strategic direction across a portfolio of approximately four to six projects, ensuring each project meets its commitments to government partners, funders, and clients, and outputs are high-quality and delivered on time and within budget. • Collaborate with the Partnerships team to ensure efficient scoping and smooth handoffs, including clear kickoff processes and well-defined responsibilities during project kickoffs and transitions. • Ensure programs staff apply consistent delivery management practices, focused on setting clear project timelines and goals, clarifying roles, and running appropriate meeting cadences, leveraging Code for America's standard best practices, tools, and processes. • Ensure ongoing project-level direction & strategy aligns with organizational strategy, ensuring your portfolio advances mission priorities and contributes to measurable client outcomes. • Work with programs team members, programs leadership, and discipline leads to ensure each project has a clear, realistic plan for success aligned with organizational goals, partner expectations, client outcomes, and/or philanthropic commitments, and that programs staff understand how to drive aligned progress. • Anticipate risks, staffing needs, and resource constraints across your portfolio; serve as the primary escalation point for APDs and programs staff, escalating to programs leadership when the decision has implications beyond your purview. • Support APDs in driving clear, frequent communication internally and with external stakeholders to maintain alignment on program progress, scope changes, risks, and emerging opportunities. • Partner with programs and resource management leadership to ensure project teams are staffed appropriately from a programs perspective; contribute to headcount recommendations and support recruitment and onboarding of new team members. • Ensure APDs serving as Project Sponsors surface staffing needs across delivery disciplines early and escalate when tradeoffs or reprioritization are required. Proactively flag when teams need resource adjustments to ensure strong delivery across multiple teams. • Directly manage Associate Program Directors (APDs) and, where applicable, other Program ICs within your portfolio; provide coaching, feedback, and development support that builds their effectiveness as program leaders. • Coach and develop people managers on the team, supporting them in managing their own direct reports effectively. • Lead goal setting, performance reviews, and regular check-ins to support team performance, professional growth, and team culture. • Model Code for America's values and ways of working across your team, setting expectations for how program staff use best practices and tools, engage with partners, clients, and each other, to ensure strong and efficient program delivery across your portfolio.

• Interface with stakeholders to drive automation adoption • Design automation solutions to support client automation roadmap • Maintain business relationships with clients' management teams • Generate solutions based on quantitative and analytical skills • Guide technical teams and remove obstacles for delivery • Present automation project status to senior management

Role Description The Manager of Talent & OD – Collision Repair will focus primarily on the development, evolution and execution of a variety of functional and leadership focused programs, as well as organization development interventions across the Collision enterprise. This role will concentrate on the growth and development of associates in Collision Repair. This role is responsible for the design, development and facilitation of Enterprise Collision Repair programs, workshops and other customized development solutions that align with our mission and meet the needs of the business. The role offers the opportunity to lead development initiatives at scale across enterprise and requires close collaboration with leadership, key stakeholders, and organization partners. The ideal candidate will be passionate and experienced in organization development, leadership, learning design, adult development, facilitation, and content curation. This position is remote with the need to travel as needed to deliver sessions or attend events as well as to advance initiatives within the organization. Major Responsibilities - Owns, designs, develops, and leads Collision Repair learning strategy, portfolio, programs, and initiatives that link business strategies to individual and organization performance. - Design and facilitate programs and modules to the highest standards of program design and delivery. - Use master facilitation skills and techniques to meet participants where they are and lead them toward their growing edge. - Analyzes business context, stakeholder needs & industry trends to execute Talent Development strategy and accountable for ensuring the quality of needs assessments leveraging both Instructional and Organizational Design methods. - Successfully collaborates, leads and develops an engaged team as the portfolio expands. - Align course content and pedagogy with Penske’s stratified leadership, performance and development model. - Create and maintain strategic partnerships with vendors, universities and other leading edge resources. - Participate in leadership and stakeholder meetings by providing counsel on training needs for initiatives. - Other projects and tasks as assigned by the Sr. manager. Company Description Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.