Role Description As the Director of Americas & Partner Operations, this role is accountable for ensuring execution of Rithum’s global Go-to-Market (GTM) strategy across the Global Partner & Alliance organization and the AMER region. - Serve as a core member of the Go-To-Market Leadership team for the Global Partner & Alliance team and the Americas region, managing a data-driven framework to guide organizational strategy and direction. - Act as the operational engine for the Global Partner & Alliance team, building and maintaining the frameworks, processes, and reporting infrastructure needed to measure partner performance, track program health, and scale alliance activity across regions. - Act as a primary cross-functional liaison to drive GTM strategies, ensuring sales, marketing, and client experience processes are efficient, aligned, and following best practices. - Support Regional Management on pricing, deal structure, and represent Regional Sales Leadership on all deal and forecast-related calls in the Leader's absence. - Support the region in incentive setting and management in accordance with guidance from Global Process and Compensation teams. - Provide comprehensive sales operational support, including reporting, territory management, headcount and capacity planning, territory design, account and opportunity management, and rules of engagement decisions. - Partner with sales leaders to drive forecast management, delivering strong business predictability and ensuring the region meets or exceeds growth goals while keeping leadership informed on pipeline and other key KPIs. - Monitor sales performance and develop actionable insights from KPIs, productivity metrics, and account planning data to optimize resources and decision-making. - Support the business by collaborating with cross-functional teams on new products, sales programs, and other initiatives executed within the region. - Build strong partnerships with Finance and other operations teams to foster cross-functional alignment and shared understanding. - Align sales and marketing activities to ensure both teams are working toward common goals and executing with coordination. - Leverage data from CRM platforms and other business intelligence sources to identify trends, surface opportunities, and inform strategic recommendations across the region. - Serve as the regional champion for sales technology and CRM hygiene to ensure adoption, data integrity, and process compliance across the team. - Support the rollout of new processes, tools, and organizational changes within the region, ensuring clear communication and adoption across the field. Qualifications - 10+ years' experience at SaaS company in Revenue Operations, Sales Operations, Sales Support, and/or client-facing roles. Must have experience working directly with Sales Leadership. - Familiarity with modeling in Excel. - Highly effective at verbal and written communication. - Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation. Requirements - MBA or equivalent advanced degree in a related field. - Travel Required: Up to 10%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

• Serve as a core member of the Go-To-Market Leadership team for the Global Partner & Alliance team and the Americas region, managing a data-driven framework to guide organizational strategy and direction. • Act as the operational engine for the Global Partner & Alliance team, building and maintaining the frameworks, processes, and reporting infrastructure needed to measure partner performance, track program health, and scale alliance activity across regions. • Act as a primary cross-functional liaison to drive GTM strategies, ensuring sales, marketing, and client experience processes are efficient, aligned, and following best practices. • Support Regional Management on pricing, deal structure, and represent Regional Sales Leadership on all deal and forecast-related calls in the Leader's absence. • Support the region in incentive setting and management in accordance with guidance from Global Process and Compensation teams. • Provide comprehensive sales operational support, including reporting, territory management, headcount and capacity planning, territory design, account and opportunity management, and rules of engagement decisions. • Partner with sales leaders to drive forecast management, delivering strong business predictability and ensuring the region meets or exceeds growth goals while keeping leadership informed on pipeline and other key KPIs. • Monitor sales performance and develop actionable insights from KPIs, productivity metrics, and account planning data to optimize resources and decision-making. • Support the business by collaborating with cross-functional teams on new products, sales programs, and other initiatives executed within the region. • Build strong partnerships with Finance and other operations teams to foster cross-functional alignment and shared understanding. • Align sales and marketing activities to ensure both teams are working toward common goals and executing with coordination. • Leverage data from CRM platforms and other business intelligence sources to identify trends, surface opportunities, and inform strategic recommendations across the region. • Serve as the regional champion for sales technology and CRM hygiene to ensure adoption, data integrity, and process compliance across the team. • Support the rollout of new processes, tools, and organizational changes within the region, ensuring clear communication and adoption across the field.

Coordinate digital rights operations, manage asset claims, and improve operational workflows while providing organizational support for digital partnerships and assisting in resolving conflicts and disputes within the Global Digital Business team.

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines. • Maintain accurate data entry and update records in CRM and internal systems. • Respond to customer and internal inquiries via email and chat in a professional and timely manner. • Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly. • Ensure customer files, notes, and records remain organized and accessible at all times. • Prepare clear, error-free customer-facing documentation and reports. • Identify potential issues or delays and escalate them to the appropriate coordinator. • Other similar or related tasks.