• Lead, coach, and develop a team of 340B Account Managers and Coordinators, driving performance, accountability, and professional growth. • Oversee a portfolio of 340B clients, ensuring strong relationships, high satisfaction, retention, and successful program outcomes. • Establish, monitor, and drive performance against key metrics, including service quality, client satisfaction, and operational efficiency. • Ensure consistent execution of processes, workflows, and service standards, while identifying and addressing gaps to improve efficiency and scalability. • Support the team in managing complex client situations and escalations, ensuring timely and effective resolution. • Analyze performance trends across the client portfolio to identify risks and opportunities, and implement proactive solutions. • Partner cross-functionally with Product, Operations, and Training to align on priorities, reinforce best practices, and drive continuous improvement. • Translate client feedback and operational insights into actionable recommendations to support product enhancements and roadmap alignment. • Lead communication and adoption of product updates, system changes, and process improvements across clients and internal teams.

• Serve as the primary on-site representative for McKesson at customer locations • Build strong, professional relationships as a trusted partner and problem solver • Maintain composure and professionalism when addressing customer concerns or service issues • Support new customer onboarding , including: • Assisting with initial setup and ordering processes • Being physically present during early shipments and go-live activities • May assist with unboxing and basic setup of equipment/supplies when needed to ensure a smooth start • Be on-site to oversee shipment arrivals and validate order accuracy • Identify and resolve discrepancies, including: • Missing items • Damaged shipments • Backorders • Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly • Execute service visits at assigned health system customer locations • Reinforce the McKesson value proposition to local stakeholders • Support implementation of contract expectations, account plans, and customer-specific strategies • Drive customer satisfaction through: • Service level performance • Responsiveness • Reliability and follow-through

• Serve as the primary service contact for assigned client accounts • Build and maintain strong client relationships through proactive communication and responsiveness • Coordinate and deliver day-to-day service needs, including policy inquiries, endorsements, certificates, and coverage questions • Assist clients with risk management strategies tailored to life sciences and technology exposures • Lead the renewal process in collaboration with producers, including marketing, submission preparation, and carrier negotiations • Review policies for accuracy, coverage adequacy, and compliance with client needs • Prepare renewal proposals and client presentations • Identify coverage gaps and recommend appropriate solutions • Maintain strong relationships with insurance carriers and underwriting partners • Negotiate coverage terms, pricing, and program structures on behalf of clients • Stay informed of market conditions, emerging risks, and carrier appetite • Manage policy documentation, certificates, and endorsements with attention to accuracy and timeliness • Ensure data integrity within agency management systems • Support internal reporting, compliance, and workflow processes • Collaborate with producers and other team members to drive efficiency and best practices • Work closely with producers (4) and account management team (5+) to support client retention and growth • Contribute to a collaborative, team-oriented culture within a boutique environment • Mentor junior staff as needed

Role Description As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders. Responsibilities - Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. - Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. - Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. - Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. - Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. - Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. - Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. - Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. - Maintain deep knowledge of platform functionality, data flows, and emerging capabilities. Qualifications - 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. - Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. - Strong proficiency using Excel. - Foundational understanding of channel requirements, data mapping, and feed architecture. - Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. - Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows, with an ongoing interest in emerging technologies. - Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools. - Excellent problem-solving skills, with a focus on root cause analysis and resolution. - Strong verbal and written communication skills. Preferred Qualifications - Bachelor's degree in business, engineering, computer science or related technical field. - 3+ years in technical account management, solution engineering, or implementation roles. - eCommerce or product data platform experience. - Experience working in cross-functional teams and navigating complex stakeholder environments. - Familiarity with SaaS deployment models and scalable system design. - Experience working with enterprise or strategic clients in eCommerce or retail technology. Travel Required - Up to 10% Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.