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ParentSquare

Unified Equitable Engagement

Manager, IM

ManagerManagerFull TimeRemoteMid LevelTeam 201-500Since 2011H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

5 days ago

Salary

$85K - $120K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Manager, IM

ParentSquare

• Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers. • Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training. • Ensure a smooth onboarding experience, setting customers up for long-term success. • Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations - CMS. • Support the team in resolving escalated implementation issues, ensuring timely and effective solutions. • Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.

Job Requirements

  • 2+ years of experience managing or leading a team of 5 or more.
  • 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
  • Bachelor’s degree (or higher) from an accredited college or university preferred
  • Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
  • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
  • Familiarity with SFTP and API for the purpose of collecting data.
  • Excellent communication skills (written, verbal, presentation and interpersonal)
  • Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

Benefits

  • Employer-paid health insurance (including dependent coverage)
  • An employer-matched 401K retirement savings program from day 1
  • Paid Parental Leave
  • Stock options
  • Health + wellness reimbursements
  • PTO that increases each year
  • 15 paid holidays, including your birthday!
  • Tools and equipment for a home office

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