• Act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives • Translate technical adoption into measurable business outcomes • Anticipate partner constraints and flag risks proactively • Provide tactical recommendations grounded in documented best practices • Build and maintain multi-threaded relationships • Conduct structured risk assessments across assigned partners to identify retention risks • Work closely with GTM, Product, Engineering, and Support teams to align on partner needs

• Serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers. • Own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization. • Partner with customers, helping them get up and running quickly while building strategic relationships. • Develop strong product and domain expertise to help customers apply Ashby within their hiring workflows.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth. This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations. This is Remote in Chicago, Illinois. RESPONSIBILITIES - Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts. - Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes. - Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting). - Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements. - Deliver client-ready reporting and performance insights in partnership with Analytics. - Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales. - Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience. - Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution. REQUIREMENTS - 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles. - Hands-on DSP experience required, including campaign setup, optimization, and reporting. - Proven ability to independently manage multiple live campaigns and client relationships. - Strong communication skills and comfort leading client and executive-level conversations. - High attention to detail and ability to prioritize in fast-paced environments. - Strong analytical skills and comfort with Excel and performance reporting. DESIRED SKILLS - Experience working with agencies and complex, multi-stakeholder accounts. - Experience mentoring or supporting junior team members. - Strong ability to navigate ambiguity and make sound judgment calls without perfect information. - Proven comfort owning escalations and partnering with leadership to resolve issues. - Ability to translate technical and performance details into clear client-facing narratives. - Experience operating in high-growth or fast-paced environments where processes evolve. - Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations. BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1

Role Description The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer’s reoccurring revenue, & create loyal promoters driving additional business. Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers. - Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes. - Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria. - Negotiate contract renewals and maintain high revenue retention rates. - Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact. - Identify expansion opportunities by having a deep understanding of the customer’s business operations and applying our solutions to provide business impact. - Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience. - Perform periodic Business Reviews. - Act as a strong customer advocate, while maintaining business priorities. - Engage and communicate effectively with senior leaders both internally and externally. - Generate & maintain account health dashboards. - Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and success plans. - Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio. Qualifications - Strong background in Workforce Engagement, Quality Management and Contact Centers. - 3+ years experience in a customer-facing role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands-on Customer Success Manager in the Cloud ecosystem. - Ability to engage in technical dialogue with customers and internal audiences. - 3+ years working within hosted or Software as a Service business-model. - Bachelor’s degree or equivalent experience preferred. - Experience in managing the business aspects for a range of customer tiers, as well as communicating customer initiatives internally with Executive leadership. - Demonstrated experience in a fast-paced environment and meeting customer time constraints. - Experience working with Gainsight and Salesforce. Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. - Known as an innovation powerhouse that excels in AI, cloud and digital. - Consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. - NICE is proud to be an equal opportunity employer.