Papa Johns

Role Description The Senior Manager, QE Automation & Architecture leads the development, implementation, and optimization of test automation strategies and frameworks across all Quality Engineering teams within Technology. The role is responsible for fostering continuous improvement in automation coverage, integrating solutions into CI/CD pipelines, and monitoring key performance indicators to support the company’s goal of achieving Elite DORA performance status. - Define and own the automation strategy, framework architecture, and toolchain across all QE teams - Design and implement scalable test automation frameworks for web, mobile, API, and integration testing layers - Rationalize and review existing Test automation tools and efforts to optimize and strategically align with business objectives - Build test automation process from qualification, intake and prioritization, to maintenance and sunsetting - Lead the integration of automated test suites into CI/CD pipelines, supporting the organization's goal of reaching Elite DORA performance status by 2030 - Establish standards for automation scripting, code review, and test infrastructure governance - Drive automation coverage growth across functional, regression and performance - Partner with DevOps and Cloud/Infrastructure teams to align test environments, pipeline reliability, and canary/staged deployment testing strategies - Define and monitor automation KPIs — including automation execution velocity, pipeline pass rates, and flakiness rates - Evaluate and onboard new testing tools and technologies, including AI/ML-assisted testing approaches, in alignment with the AI governance policy - Champion shift-left testing by embedding automated checks early in the development lifecycle - Lead and mentor automation engineers and architects within the QE organization Qualifications - 20+ years in QE/QA with 10+ years focused on automation architecture and framework development and leading automation efforts with teams - Hands-on expertise with automation frameworks (e.g., Selenium, Playwright, Cypress, Appium, RestAssured, or equivalent) - Deep experience integrating test automation into CI/CD pipelines (Harness, Jenkins, GitHub Actions, GitLab CI, or equivalent) - Strong programming/scripting skills in at least one language (Python, Java, JavaScript/TypeScript) - Deep Experience with API testing, mobile test automation, and device cloud/grid platforms - Demonstrated ability to define automation governance standards and test architecture best practices - Experience with Tools strategy – vetting, review, rationalization, planning, optimization and vendor coordination Preferred Qualifications - Experience with Google Cloud Platform (GCP) and cloud-native testing architecture - Familiarity with performance/load testing tools (e.g., JMeter, Gatling, etc) - Knowledge of PCI/SOX compliance requirements impacting test automation - Experience with AI/ML-assisted test generation or intelligent test selection tools - Background in QSR, eCommerce, or payment platform automation testing Expected Outcomes - Within 30 days: Current-state automation audit complete, automation strategy and processes defined, recommendations proposed - Within 90 days: Strategy execution, process is in place. Intake process and prioritization, coordination are all ongoing across teams - Within 6 months: Automation integrated into all active CI/CD pipelines across primary domains; pipeline flakiness below target threshold; automation coverage KPIs published, automation metrics consistent and standardized and ROI/ROE is tracked and analyzed - Within 12 months: We are able to report a significant lift in testing effort efficiency and is on the path for cumulative efficiency gains. Measurable increase in automation coverage for regression suites; reduction in manual regression cycle time; QE automation positioned to support Elite DORA deployment frequency goals for 2030. Our Values - EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success. - DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult. - PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first. - INNOVATE TO WIN – We champion and challenge for a better way in all we do. - HAVE FUN – We find joy, create meaningful impact and celebrate the journey together. Our Core Competencies - EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success. - DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult. - PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first. - INNOVATE TO WIN – We champion and challenge for a better way in all we do. - HAVE FUN – We find joy, create meaningful impact and celebrate the journey together.

Role Description The Senior Test Coordinator oversees end-to-end quality engineering (QE) test management across all phases of the SDLC, including System Integration Testing (SIT), regression, User Acceptance Testing (UAT), and production readiness. Additionally, the position is responsible for maintaining a centralized QE knowledge base to ensure best practices and continuous learning throughout the QE organization. - Open to candidates residing in ATL, LOU, or remotely. - Own end-to-end test management across all phases of the SDLC — from SIT and regression to UAT and production readiness validation. - Coordinate testing schedules, environments, resources, and dependencies across multiple QE teams and product domains (eCommerce, StoreTech, POS, Payments, Loyalty, MDM). - QE Flexpool Capacity Management & Prioritization: Manage a flexible QE resource pool to match testing capacity with demand across active programs and sprints; work with Engineering stakeholders to prioritize resource allocation based on release risk and business impact. - Vendor Burstable Capacity Activation: Partner with vendor and staffing systems to activate short-term, burstable QE capacity when internal team demand exceeds available bandwidth; manage onboarding, ramp, and wind-down of flex resources efficiently. - UAT Coordination & Business Sign-Off: Own the end-to-end UAT process — including scheduling, test environment readiness, business tester enablement, defect triage, and formal sign-off coordination with business stakeholders and product owners. - Validate acceptance criteria alignment on user stories and ensure business stakeholders are engaged and prepared for UAT execution prior to each release cycle. - Facilitate formal business sign-off meetings and maintain documented approval records as part of the release go/no-go process. - Knowledge Management: Build and maintain a centralized QE knowledge base covering test processes, standards, runbooks, onboarding guides, lessons learned, and release retrospectives; ensure knowledge is current, accessible, and actively used across QE teams. - Capture and disseminate post-mortem findings, root cause analyses, and process improvement actions to prevent recurrence across teams. - Build and maintain standard test plans, test strategies, and test case repositories for major releases and projects. - Strategize and optimize End-to-End Regression in a risk-based fashion. - Manage and triage defects, facilitate defect review meetings, and ensure timely resolution with development teams. - Track and report test execution metrics including test coverage, pass/fail rates, defect trends, and capacity utilization to QE leadership. - Maintain a production readiness checklist and support release go/no-go readiness reviews. Qualifications - 15+ years in QA/QE with 5+ years in complex, multi-team test planning, coordination, or test management. - Demonstrated experience managing end-to-end test cycles across multiple teams, vendors, and concurrent releases. - Experience managing contingent or vendor QE resources, including capacity planning and prioritization. - Proficiency with JIRA, defect management and test management tools (e.g., Zephyr, AIO, TestRail, Xray, or equivalent). - Strong understanding of functional, regression, integration, and UAT testing types. - Experience facilitating UAT with business stakeholders and driving formal sign-off processes. - Ability to clearly communicate test status, risks, and blockers to both technical and non-technical audiences. - Experience working in Agile/Scrum environments with formal acceptance criteria and Definition of Done practices. Preferred Qualifications - Experience managing a QE flex or staff augmentation model with vendor partners. - Background in eCommerce, restaurant technology, or POS platform testing. - Familiarity with test data management approaches (database, JSON, flat files). - Exposure to performance and user experience (Accessibility, Localization) testing and practices. - Experience supporting compliance testing for PCI or SOX environments. - Knowledge management platform experience (e.g., Confluence, SharePoint, Notion, or equivalent). - ISTQB Foundation or equivalent certification. Expected Outcomes - Within 30 days: Full inventory of active test suites, coverage gaps, UAT processes, and vendor capacity options documented across key domains; initial QE knowledge base structure established. - Within 90 days: QE Flexpool model operational and process in place for activation and use aligned with vendor partners; UAT coordination process standardized across all major release tracks; real-time test execution and capacity dashboards active for leadership visibility. - Within 6 months: Reduced regression cycle time; UAT formally embedded in all major release cycles with documented business sign-off records; QE knowledge base actively maintained and measurably reducing onboarding time and repeat defect patterns. Usage analysis and strategy for QE Flexpool team. Our Values - EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success. - DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult. - PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first. - INNOVATE TO WIN – We champion and challenge for a better way in all we do. - HAVE FUN – We find joy, create meaningful impact and celebrate the journey together. Company Description Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Role Description The Senior Manager, Quality Engineering (Multi-Team) oversees quality engineering initiatives across multiple teams within Technology. The role ensures alignment between quality engineering strategy and the broader technology roadmap, drives the adoption of quality standards and procedures, and cultivates a data-driven quality culture within the organization. Additionally, the position manages capacity planning, knowledge management, and serves as a key decision-maker in release processes. - Open to candidates residing in ATL, LOU, or remotely. - People leadership of full time QEs reporting into the QE teams (4-6 teams total). - Lead, mentor, and manage QEs spanning multiple product and platform domains (e.g., eCommerce, POS, Payments, StoreTech, Loyalty, Data/MDM). - Drive alignment of QE strategy with the product and technology strategic roadmap, ensuring quality is embedded from early SDLC phases (Shift-Left). - Own the QE team's mission, charter, and quality strategy across all assigned domains and ensure conformance to agreed QE standards and procedures with teams and stakeholders. - Cultivate a Data-Driven Quality Culture through education, advocacy, and championing training programs underpinned by diligent metrics capture and trend analysis. - Serve as the QE voice in go/no-go release decisions, balancing quality gates with delivery cadence. - Drive knowledge management practices as hygiene across teams. - Manage capacity planning and demand management across teams relative to sprint scope and release cycles. - Perform or Support Root Cause Analysis and drive Issue Prevention measures with QA Teams. - Establish and report quality metrics and KPIs to technology and business leadership. - Oversee cross-team QA collaboration, dependency management for integration testing, and vendor/partner quality accountability. - Understand how to leverage test automation to the fullest and coordinate with Automation team on expectations, priorities and backlog planning. - Coordinate with Security, DevOps, and Architecture teams to integrate PCI/SOX compliance requirements into the SDLC. Qualifications - 15+ years in Quality Engineering or Software Testing, with 5+ years managing multiple QE teams. - Proven experience managing QE practices across distributed Agile/Scrum teams. - Strong knowledge of SDLC methodologies, release management, and quality gates. - Experience with JIRA, industry defect management tools, test management platforms, and QA reporting dashboards. - Demonstrated ability to define and track QA KPIs and present to senior leadership. - Experience integrating QE into CI/CD pipelines. Preferred Qualifications - Background in QSR, retail, or eCommerce technology environments. - Experience with POS systems, payment platforms, or loyalty applications. - Familiarity with risk/compliance standards (PCI DSS, SOX). - Experience driving QE maturity from a Reactive to Standardized and Data-Driven management. - Certification in ISTQB, Agile Scrum, or similar quality/agile frameworks. Expected Outcomes - Within 30 days: Full understanding of each team's current QE maturity, gaps, and roadmap alignment; initial QE charter and KPI framework established. - Within 90 days: Manage priority and capacity for the team, standardize test strategy/charter, test planning, defect management, quality metrics and other release quality gates across teams. Issue prevention is formalized and other metrics and data points are captured and analyzed for trending and QE improvements. - Within 6 months: Measurable improvement in defect escape rates, regression coverage, and QE team velocity; QA formally integrated into all go/no-go decisions across assigned domains. Each QA domain team has a solid foundation for documentation. Our Values - EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success. - DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult. - PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first. - INNOVATE TO WIN – We champion and challenge for a better way in all we do. - HAVE FUN – We find joy, create meaningful impact and celebrate the journey together. Company Description Papa John's is an equal opportunity employer. Papa John's is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements.

• Lead Product Design efforts for major product areas • Create and deliver high-quality Product Design deliverables • Collaborate closely with product, engineering, and research partners to drive alignment

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Director of International Market Development (New & Existing Markets), is responsible for originating, qualifying, and securing high‑quality international franchise and development opportunities. This leader will build and manage a robust global pipeline of prospective partners, focusing on both new market entries and existing market opportunities in existing markets. The ideal candidate brings a proven track record of international franchise development success and an active network of senior decision‑makers across the QSR, multi‑unit retail, private equity, and strategic investment communities. This role is a critical driver of long‑range international development goals, ensuring that new partners meet the operational, financial, and gold standards required to deliver sustainable PSA performance, profitable net openings, and long‑term comp sales growth. Duties and Responsibilities (other duties as assigned) Lead Generation & Partner Origination - Generate a high‑quality pipeline of international franchise prospects across markets - Leverage an established global network of franchise operators, multi‑unit restaurant groups, institutional investors, and strategic partners. - Identify and cultivate relationships with prospective partners who demonstrate strong QSR operational capability, financial strength, and long‑term growth potential. Partner Qualification & Deal Progression - Conduct structured due diligence on prospective franchisees, including operational experience, capital readiness, organizational capabilities, and alignment with brand principles. - Manage all early‑stage conversations and progress qualified prospects through the development funnel. - Collaborate closely with internal experts in Development Agreements, Market Mapping, and regional leadership (MEA, APAC, LATAM, UKE) to ensure alignment and deal readiness. Cross‑Functional Collaboration - Bring the right internal stakeholders into the process at the appropriate moments, including Supply Chain, R&D, Marketing, Technology, and Operations. - Ensure internal alignment and market readiness to support successful new market entries and existing market development. - Partner with Business Development to ensure consistency of standards, partner selection, and strategic fit. Strategic Planning & Market Development - Create and maintain internal executive one pagers with financial proposals, partner and partner profiles that inform decision‑making. - Develop proactive plans (e.g., communication plans, conferences) to generate new leads across priority markets and white‑space geographies. - Contribute directly to the long‑range international development plan by identifying and securing partners capable of meeting growth targets. Communication & Leadership - Deliver clear, concise updates to senior leadership on pipeline progress, partner quality, and market opportunities. - Represent the brand with professionalism, strategic insight, and commercial rigor in all external interactions. - Take initiative in designing new approaches, tools, and processes that enhance lead generation and partnership conversion. Education, Experience & Certifications - 10+ years of international franchise or multi‑unit development experience, ideally within QSR or broader foodservice; proven track record of originating and securing high‑quality partners. - Bachelor’s degree in Business Administration or related field required; MBA strongly preferred for advanced commercial, financial, and strategic capability. - Ability to travel 25–50% globally, with flexibility to engage in cross‑timezone communication and relationship-building across international markets. - Experience in restaurant or retail development preferred, with demonstrated passion for the brand and strong commercial instincts for partner selection and growth potential. - Deep understanding of new market entry and sustainable development models, including partner evaluation, operational readiness, and market ramp-up dynamics. Functional Skills & Leadership Competencies - Expertise in international franchise development, partner sourcing, and qualification. - Strong capability in new market entry - Proficient in commercial analysis, market sizing, and partner financial assessment. - Problem solver and likes to solve challenges - High‑impact communication and executive presentation skills for global stakeholder engagement. - Execution excellence: drives deals from origination through close with discipline, speed, and attention to operational readiness. - Global mindset: navigates cultural nuances, market dynamics, and diverse stakeholder expectations across APAC, MEA, LATAM, and UKE. - Decision quality: prioritizes the right partners, opportunities, and markets based on data, experience, and brand standards. - Change Leadership: Leads through ambiguity, accelerates new approaches, and adapts quickly to shifting market conditions. - Commercial Acumen: Makes high‑judgment decisions rooted in financial discipline, market dynamics, and sustainable unit economics. - Cross‑Functional Leadership: Unites Supply Chain, Ops, Marketing, Tech, and R&D around a cohesive market entry and development strategy. - Influence & Relationship Leadership: Builds trust with senior investors, operators, and internal executives; drives alignment without authority. Our Values - EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork - DO THE RIGHT THING – Integrity, Character and Community - PEOPLE FIRST – Customer and Team member Focus - INNOVATE TO WIN – Think Differently and Lead Change - HAVE FUN – It’s Pizza, It Has To Be Fun! Our Core Competencies - CUSTOMER FOCUSED - Put the customer’s needs first - RESULTS DRIVEN – Commit to achieving objectives - INNOVATIVE MINDSET – Open to new ideas and ways of doing business - STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking - COLLABORATION – Work together in the most effective way Papa Johns is an equal opportunity employer. Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.

• Collaborate with teams to develop creative ideas • Write and proof copy for marketing collateral • Conceptualize and set copy strategy for advertising • Ensure content meets brand standards and is engaging

• Develop, design, and lay out Papa John’s email creative assets • Apply creative storytelling techniques to enhance clarity, engagement, and visual impact • Effectively articulate design concepts and decisions to internal and external stakeholders • Create GIFs, motion graphics, and other dynamic elements to elevate pizza and food imagery

• Investigating alleged violations of the company’s Code of Ethics and Business Conduct • Independently conduct workplace investigations by collecting and analyzing relevant data • Conduct interviews and make recommendations based on investigation findings • Provide solid and factual written reports of investigations • Create corrective action plans for substantiated allegations • Manage ER case management system • Assist in periodic reporting of trends and proactive positive employee relations strategies

• Primary liaison between franchisor and franchise partners • Consults with franchise business units to develop annual business plans • Facilitates performance improvement through assessments • Ensures success of new store openings • Partners with marketing to enhance participation in campaigns

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Location  Louisville, KY or Remote Eligible within the United States  Role Overview  The Technical Delivery Manager plays a critical leadership role in Papa John’s Fulfillment and Delivery Technology organization. This role is accountable for end-to-end delivery of complex, cross-functional technical initiatives that directly enable operators, customers, and global markets. The individual will manage the top of the funnel for work intake, oversee program execution, coordinate cross-team dependencies, and ensure consistent, high-quality delivery across internal teams and external vendors.  This role bridges business strategy, product intent, and engineering execution, ensuring that delivery outcomes align with Papa John’s operational goals and customer experience standards.  Key Responsibilities  Program and Delivery Execution  - Own delivery execution across multiple concurrent initiatives from intake through release, ensuring predictable timelines, quality outcomes, and transparent reporting  - Develop and maintain integrated delivery plans that account for dependencies across product, engineering, infrastructure, data, and external partners  - Proactively identify delivery risks, mitigate issues, and drive corrective actions to maintain momentum and delivery confidence  Intake and Portfolio Management  - Serve as a primary owner of the work intake process, partnering with product, business, and technology stakeholders to evaluate scope, sequencing, and delivery feasibility  - Balance demand against capacity while ensuring alignment to strategic priorities in the fulfillment and delivery domain  - Translate business initiatives into executable delivery plans with clear milestones and outcomes  Agile Delivery Leadership  - Lead Agile delivery practices across one or more teams, ensuring consistent application of Scrum or Kanban principles  - Facilitate sprint planning, backlog refinement, delivery reviews, and retrospectives  - Promote continuous improvement in delivery velocity, predictability, and team health  Stakeholder and Executive Communication  - Act as a trusted delivery partner to product leaders, operators, and senior technology leadership  - Provide clear, concise communication on status, risks, dependencies, and delivery outcomes  - Align technical delivery plans with business objectives and operational realities  Global Team and Vendor Oversight  - Oversee delivery across a global development model, coordinating work across time zones and cultures  - Manage delivery accountability with multiple technology vendors, ensuring commitments are met and quality standards are upheld  - Establish clear delivery expectations, governance, and performance metrics for vendor partners  Technical Enablement  - Partner closely with engineering leadership to ensure delivery plans reflect sound technical design, architecture decisions, and best practices  - Support delivery of capabilities across fulfillment, routing, dispatch, tracking, and customer-facing delivery experiences  - Ensure delivered solutions are operationally ready and scalable for global use    Required Skills and Experience  Core Qualifications  - Bachelor’s degree in Computer Science, Information Technology, or a related field  - 7 or more years of experience in technical delivery management, technical product management, technical program management, or complex project delivery roles  - Proven experience delivering large-scale, cross-team technical initiatives  Required Skills  - Strong proficiency with Jira and related Agile planning and reporting tools  - Deep understanding of Agile delivery methodologies, including Scrum and Kanban  - Excellent project and program management skills with the ability to manage scope, timelines, risks, and dependencies  - Exceptional communication skills with the ability to translate technical detail into executive-level insights   Nice-to-Have Skills  - Experience with Java-based systems and modern service-oriented architectures  - Familiarity with Google Cloud Platform (GCP) environments and cloud-native delivery models  - Exposure to GIS, Routing, Fulfillment, Logistics, QSR, Hospitality, or Delivery platforms  - Experience supporting operational or customer-facing technology in high-availability environments  Leadership Competencies  - Customer-centric mindset with a focus on operational excellence  - Results-driven execution with a bias for action and ownership  - Strong collaboration skills across product, engineering, operations, and vendors  - Commitment to continuous improvement and delivery maturity  Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.