Palette Media

• Client Leadership + Strategic Advisory • Account Management: As the main point of contact for clients, you are responsible for the overall success and strategic management of client accounts. • Strategy: Serve as a senior strategic advisor to clients, building trusted relationships with executive stakeholders and guiding long-term partnership growth. Lead high-stakes client communications, issue management, and strategic decision-making. • Performance: Oversee campaign performance analysis and provide strategic recommendations based on data, reporting, and audience insights. Ensure campaigns deliver measurable impact aligned with client KPIs and business objectives. • Client Deliverables: Oversee the development of client deliverables, including memos, presentations, creator briefs, and campaign messaging, while providing guidance and editorial oversight to junior team members. • Business Operations: Oversee client budgets, contracting, and invoicing to ensure operational accuracy and alignment with client scope and budget parameters. • Cross-Functional Leadership • Cross-Department Coordination: Partner cross-functionally with teams across strategy, business development, talent management, production, distribution, and measurement to deliver integrated campaigns. • Processes: Improve internal systems, workflows, and operational processes to support scalable growth. • Internal Leadership: As a member of senior leadership, help shape team culture, operational processes, and the continued growth of Palette. • Business Development + Industry Leadership • New Business: Support agency growth through participation in pitches, proposals, and strategic business development initiatives. • Upsell Opportunities: Identify opportunities to expand existing client relationships and drive long-term account growth. • External Events: Represent Palette externally through thought leadership, speaking engagements, industry events, and relationship-building. • Thought Leadership: Contribute to Palette’s perspective on the evolving creator economy, digital culture, and internet influence.

• Own and optimize HubSpot (CRM architecture, workflows, automation, integrations) • Design and implement scalable processes across the full revenue lifecycle (lead → deal → revenue) • Evaluate and manage additional tools across the GTM stack (e.g., attribution, forecasting, reporting) • Define and maintain a clean, reliable source of truth for revenue data • Build dashboards and reporting to track pipeline health, conversion rates, deal velocity, and revenue performance • Translate data into actionable insights for leadership and GTM teams • Establish forecasting methodologies and pipeline management best practices • Identify gaps and inefficiencies in funnel performance and drive improvements • Partner with leadership on revenue planning and goal-setting • Act as the connective tissue between Sales, Talent, Partnerships, and Finance • Standardize processes and definitions across teams (e.g., stages, KPIs, attribution) • Support compensation planning, territory design, and performance tracking • Create the RevOps roadmap and prioritize initiatives based on business impact • Lay the foundation for future team growth (hiring, tooling, processes) • Bring structure to a fast-moving, sometimes ambiguous environment

• Conduct legal research • Research relevant laws, regulations, and case law affecting the influencer and entertainment industry, including intellectual property, privacy, employment, and contract law. • Investigate updates in social media policies, FTC guidelines, advertising standards, and platform-specific rules to ensure compliance. • Draft memos on emerging legal issues, providing a concise analysis for the business and legal teams. • Review and revise branded content, marketing, talent management, licensing, and appearance agreements • Provide expertise regarding laws, regulations, industry customs and practices related to short-form digital programming, e-commerce, retail, political communications and tech • Liaise with other departments, such as talent management and marketing, to address legal questions regarding creator agreements, brand guidelines, and campaign execution. • Prepare deal summaries for use by marketing, content, finance, etc. • Organize and maintain a database of executed agreements, ensuring easy access and retrieval of contract information. • Analyze and advise on the ramifications and relative risk of deal structures

• Develop Distribution Strategies: Craft social media amplification strategies on behalf of our clients that meet their goals and maximize their budget, optimizing for cost-efficiency, performance, and measurable outcomes. • Creator Marketing Activations: Own end-to-end development, execution, and optimization of creator-driven campaigns—proactively driving timelines, identifying next steps, and ensuring campaigns deliver against performance goals without requiring direction. • Content & Distribution Strategy: Oversee UGC content pipelines, paid media amplification, clipping and amplification accounts, and other innovative distribution methods to ensure visibility and impact. Own and optimize campaign performance from a distribution perspective across all channels and tactics. Identify, test, and scale emerging distribution tactics (e.g., clipping networks, meme ecosystems, new platform behaviors). • Team Leadership: Lead and mentor a high-performing team responsible for sourcing creators, managing activations, and sustaining industry relationships. Set the pace, drive accountability, and proactively remove blockers—modeling ownership and follow-through in all workstreams. Develop and refine new processes as needed. • Industry Relationships: Build and maintain strong partnerships with creators, independent talent, management companies, agencies, and other partners to stay at the forefront of creator culture. • Cross-Functional Collaboration: Work cross-functionally with business development, client services, strategy, and data to align on goals and integrate tactics into broader campaigns. • New Business Development: In partnership with senior leadership, proactively identify and shape new service offerings and GTM strategies. Support sales and business development cycles by participating in RFP responses and pitches.

• Provide day-to-day technical support for employees across hardware, software, and SaaS platforms • Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity • Manage device provisioning, onboarding, and offboarding processes • Maintain asset inventory and lifecycle tracking • Administer and optimize Google Workspace (user management, permissions, security policies, automation) • Improve file structures, permissions governance, and operational efficiency • Evaluate and recommend workflow improvements across internal tools • Serve as primary point of contact for IT vendors and managed service providers • Help evaluate outsourced IT support options and recommend scalable solutions • Coordinate hardware purchasing, warranty claims, and service contracts • Strengthen backup systems and reduce single points of failure within IT operations • Document SOPs for onboarding, offboarding, device management, and security protocols • Identify inefficiencies in current processes and implement improvements • Support light security best practices (2FA enforcement, access controls, device policies)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Palette Media is seeking a Desktop Support Specialist to serve as a foundational member of our internal technology function. This role will provide day-to-day technical support, optimize our systems (including Google Workspace), and help evolve our IT processes. You’ll act as both hands-on support and a process improver — ensuring our team has reliable, secure, and scalable technology infrastructure. This role is ideal for someone early-to-mid career who thrives in startup environments, enjoys solving problems in real time, and is excited about supporting a fast-paced team in the entertainment and creator economy space. Responsibilities - Desktop & End-User Support - Provide day-to-day technical support for employees across hardware, software, and SaaS platforms - Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity - Manage device provisioning, onboarding, and offboarding processes - Maintain asset inventory and lifecycle tracking - Google Workspace & Systems Optimization - Administer and optimize Google Workspace (user management, permissions, security policies, automation) - Improve file structures, permissions governance, and operational efficiency - Evaluate and recommend workflow improvements across internal tools - IT Operations & Vendor Management - Serve as primary point of contact for IT vendors and managed service providers - Help evaluate outsourced IT support options and recommend scalable solutions - Coordinate hardware purchasing, warranty claims, and service contracts - Strengthen backup systems and reduce single points of failure within IT operations - Process Improvement & Documentation - Document SOPs for onboarding, offboarding, device management, and security protocols - Identify inefficiencies in current processes and implement improvements - Support light security best practices (2FA enforcement, access controls, device policies) Qualifications - 2–5 years of experience in desktop support, IT support, or IT operations (startup experience preferred) - Experience administering Google Workspace in a business environment - Strong working knowledge of macOS environments - Experience supporting and administering HubSpot (user management, permissions, integrations, and troubleshooting) in a business environment - Experience managing SaaS tools and supporting remote teams - Comfortable managing vendors and external service providers - Strong documentation and process-oriented mindset - Calm, solutions-oriented temperament with excellent interpersonal skills - Interest in entertainment, media, or the creator economy is a plus

• Create, manage, and continuously improve onboarding programs and materials • Manage onboarding and offboarding processes end-to-end • Own the benefits process and coordinate payroll with finance • Support performance review processes and goal-setting frameworks • Help maintain clear role definitions and growth paths • Support internal communication and engagement initiatives • Reinforce company values and cultural standards • Contribute to a positive, accountable, and collaborative environment • Maintain strong compliance standards in a fast-moving environment

• Research Creator Sourcing Lists: For clients that reflect their goals. • Support Creator Deal Workflow: Help negotiate rates with creators, contract creators, and facilitate content development and approvals. • Monitor and Analyze Creator Asset Performance: Support reporting for both internal stakeholders and our clients. • Support the Marketing Team: Provide additional support as needed.

• Build and refine a sales playbook tailored to Palette’s marketing services, including prospecting approaches, outreach scripts, pricing tactics, and negotiation guidelines • Deliver on annual sales bookings and revenue targets by identifying and securing new client opportunities. • Create tailored proposals that address client challenges and position Palette as a strategic thought‑partner. • Negotiate campaign rates and develop scalable pricing structures that align with industry standards. • Prepare monthly/quarterly revenue forecasts and pipeline reports. • Monitor KPIs such as revenue generated, number and quality of leads, lead conversion rates, customer‑acquisition cost, and client retention. • Maintain strong relationships with C‑suite executives and key decision‑makers at client organization to ensure Palette is top of mind. • Serve as clients’ primary point of contact during the sales process and ensure a smooth handover to account managers or campaign managers. • Work closely cross-functionally to develop integrated campaigns and ensure that influencer strategies align with client goals. • As the business scales, hire and coach sales reps, setting clear performance expectations and providing ongoing training.

• Serve as the singular Audio Division Talent Coordinator for the entire Palette roster under the instruction of the Head of Talent, as well as the primary liaison between Palette and all record labels, clearing houses + independent artists contracting creators for audio promo campaigns on TikTok/IG/Snap/YT Shorts. • Deliver and negotiate rates with partners, confirming firm offers, adding the offers to our internal management system, and presenting the offer to creators in a clear, concise manner. • Communicate between the partner and creator expected delivery dates, delays, and re-draft requirements + caption requirements + live links, adding the opted-in offer to our internal accounting system, and procuring payment remittance details for the accounting department. • Attend all stand up meetings (12.30pm ET / 9.30am PT) with Talent Team, as well as additional internal meetings (Scouting, Coordinator Regroups, ad hoc meetings with Talent). In these meetings, the AD Talent Coordinator will provide insights, thoughts, and take an active role in developing the Team’s understanding of the market, as it evolves. • Iterate and improve on our internal data systems to ensure we are providing the most streamlined and effective offering for external partners, as well as our roster as it relates to their audio promotional businesses. • Actively respond across the various channels of communication (imessage text group threads, slack, whatsapp, etc.). • Present potential management scouting selections on a weekly basis, as well as attend intro meetings with potential signees. • Keep up with the latest social media trends such as, but not limited to news stories, memes, trending sounds, etc. • Maintain an organized process and structure.