This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Palette Media is seeking a Desktop Support Specialist to serve as a foundational member of our internal technology function. This role will provide day-to-day technical support, optimize our systems (including Google Workspace), and help evolve our IT processes. You’ll act as both hands-on support and a process improver — ensuring our team has reliable, secure, and scalable technology infrastructure. This role is ideal for someone early-to-mid career who thrives in startup environments, enjoys solving problems in real time, and is excited about supporting a fast-paced team in the entertainment and creator economy space. Responsibilities - Desktop & End-User Support - Provide day-to-day technical support for employees across hardware, software, and SaaS platforms - Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity - Manage device provisioning, onboarding, and offboarding processes - Maintain asset inventory and lifecycle tracking - Google Workspace & Systems Optimization - Administer and optimize Google Workspace (user management, permissions, security policies, automation) - Improve file structures, permissions governance, and operational efficiency - Evaluate and recommend workflow improvements across internal tools - IT Operations & Vendor Management - Serve as primary point of contact for IT vendors and managed service providers - Help evaluate outsourced IT support options and recommend scalable solutions - Coordinate hardware purchasing, warranty claims, and service contracts - Strengthen backup systems and reduce single points of failure within IT operations - Process Improvement & Documentation - Document SOPs for onboarding, offboarding, device management, and security protocols - Identify inefficiencies in current processes and implement improvements - Support light security best practices (2FA enforcement, access controls, device policies) Qualifications - 2–5 years of experience in desktop support, IT support, or IT operations (startup experience preferred) - Experience administering Google Workspace in a business environment - Strong working knowledge of macOS environments - Experience supporting and administering HubSpot (user management, permissions, integrations, and troubleshooting) in a business environment - Experience managing SaaS tools and supporting remote teams - Comfortable managing vendors and external service providers - Strong documentation and process-oriented mindset - Calm, solutions-oriented temperament with excellent interpersonal skills - Interest in entertainment, media, or the creator economy is a plus