Optura

Role Description We’re looking for a Senior Platform Engineer to design, build, and operate the core services that power Optura’s AI Platform. In this role, you will own systems end-to-end, from model and agent orchestration to routing, reliability, and observability. You will partner closely with product and application teams to deliver secure, scalable, HIPAA-aware services. You will play a critical role in shaping the foundation that enables customers to safely deploy AI in real-world healthcare environments. Location: Open to remote or San Francisco Bay Area, Nashville Metro Area, or Raleigh, NC Area What you'll do - Architect and own Optura's multi-cloud infrastructure across AWS, GCP, and Azure — provisioning, networking, identity, observability, and cost governance - Design and operate Kubernetes platforms that run consistently across our cloud environments and inside customer environments, including BYOC and on-prem (potentially air-gapped) deployments - Build a unified deployment framework so Optura ships the same product to SaaS, BYOC, and on-prem customers without bespoke per-customer engineering — Helm charts, operators, install/upgrade tooling, and release pipelines - Own SLOs, capacity planning, incident response, and postmortems across the entire infrastructure stack; set the bar for operational readiness - Drive reliability and performance through error budgets, chaos testing, latency optimization, and disciplined runbook quality - Harden the platform for regulated deployments — HIPAA controls, tenant isolation, audit logging, RBAC, KMS, and secrets rotation - Lead the build-out of IaC, GitOps, and progressive delivery (Terraform, Argo CD, Crossplane) as the team's standard - Partner with engineering and security to set opinionated guardrails: golden paths, base images, policy-as-code, and CI/CD that the rest of the org adopts by default Qualifications - 8+ years operating production infrastructure, including 3+ years in a senior SRE, platform, or staff infrastructure role - Deep Kubernetes expertise across managed (EKS, GKE, AKS) and self-managed/on-prem distributions — not just running it, but operating it at scale across heterogeneous environments - Multi-cloud fluency across AWS, GCP, and Azure, with informed opinions on when to abstract vs. embrace cloud-native primitives - Expert with Terraform (or Pulumi/Crossplane) and GitOps tooling - Experience shipping infrastructure that runs in customer environments — packaging, install/upgrade UX, air-gapped artifacts, support escalation paths - Strong networking, identity, and security fundamentals: VPC design, service mesh, mTLS, OIDC, KMS, secrets management - Production observability ownership (Prometheus, Grafana, OpenTelemetry, distributed tracing) and on-call leadership - A track record of writing real code — Go, Python, or similar — to extend the platform, not just configure it Requirements - Experience shipping HIPAA-regulated workloads, including BYOC or air-gapped customer deployments - Background with enterprise software delivery tooling (Replicated, Cluster API, Talos, Rancher, OpenShift) - Built internal developer platforms (Backstage, golden paths) that measurably reduced lead time for an engineering org - FinOps experience — driving meaningful cloud spend reductions through architecture, not just rightsizing - AI/ML infrastructure exposure: GPU scheduling, model-serving stacks, inference autoscaling - OSS contributions to infrastructure projects, or strong opinions formed running them at scale Benefits - Health, dental, and vision insurance - Generous paid time off - Opportunities for professional growth and development Equal Employment Opportunity At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.

Role Description We’re looking for a Platform Engineering Intern to help build and support the core services that power Optura’s AI Platform. In this role, you’ll work alongside experienced engineers on systems that enable AI orchestration, routing, reliability, and observability in real-world healthcare environments. You’ll gain hands-on experience building production-ready software while contributing to a platform designed for scale, security, and operational excellence. Location: Open to remote or candidates located in the San Francisco Bay Area, Nashville Metro Area, or Raleigh, NC Area. What You’ll Do - Contribute to platform services in Python and TypeScript that support orchestration, routing, model gateways, retrieval-augmented generation (RAG), and evaluation workflows - Work with AI-assisted development tools (e.g., Claude, Cursor) alongside testing, linting, and benchmarking tools to improve engineering velocity and quality - Support the development, deployment, and monitoring of services with guidance from senior engineers - Help improve system reliability, observability, and performance through metrics, logging, dashboards, and debugging - Assist with building AI platform capabilities such as prompt management, evaluations, and integrations with multiple model providers - Work with data and storage systems including Postgres, caching layers, and vector search technologies - Learn and apply security and compliance best practices relevant to healthcare and HIPAA-aware systems Qualifications - Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field - Experience programming in Python, TypeScript, or similar modern languages through coursework, internships, research, or personal projects - Interest in AI systems, distributed systems, cloud infrastructure, or developer platforms - Familiarity with cloud platforms, containers, APIs, or databases is a plus - Strong problem-solving skills and eagerness to learn in a fast-paced startup environment - Excellent communication and collaboration skills Nice to Have - Exposure to AI/ML concepts such as LLMs, RAG, agents, or prompt engineering - Experience with Docker, Kubernetes, Terraform, or cloud services (AWS preferred) - Familiarity with observability tools, CI/CD pipelines, or backend infrastructure - Interest in healthcare technology or regulated environments Benefits - Work on cutting-edge AI infrastructure solving meaningful healthcare challenges - Gain mentorship from experienced startup and platform engineers - Contribute to production systems used in real-world healthcare environments - Flexible and collaborative remote-friendly culture - Opportunity to grow into future full-time engineering roles at Optura

Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action, while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production. We’re looking for a Senior Platform Engineer to design, build, and operate the core services that power Optura’s AI Platform. In this role, you will own systems end-to-end. From model and agent orchestration to routing, reliability, and observability. You will partner closely with product and application teams to deliver secure, scalable, HIPAA-aware services. You will play a critical role in shaping the foundation that enables customers to safely deploy AI in real-world healthcare environments. Location: - Open to remote or San Francisco Bay Area, Nashville Metro Area, or Raleigh, NC Area What you’ll do: - Build core platform services in Python and TypeScript for orchestration, routing, model gateways, retrieval-augmented generation (RAG), and evaluation pipelines - Leverage AI-assisted development tools (e.g., Claude, Cursor) alongside tests, linters, and benchmarks to improve velocity and quality - Own services from design through deployment, including SLO creation, dashboards, runbooks, and operational readiness - Improve reliability by optimizing system latency, availability, performance, and cost; lead and participate in incident response and postmortems - Develop production AI capabilities including guardrails, prompt and version management, offline and online evaluations, and multi-provider integrations - Build and maintain data and storage systems including vector search (pgvector, Pinecone, OpenSearch), caching, and Postgres/RDS patterns - Implement security and compliance best practices aligned to HIPAA, including RBAC, audit logging, least-privilege access, and secrets management What we’re looking for: - 5+ years of software engineering experience with strong proficiency in Python and TypeScript - 2+ years of experience operating AI systems in production (agentic workflows, RAG, orchestration, or similar) - Experience with operating in Cloud environments, including the use of containers/Kubernetes (EKS or ECS) and Terraform - Experience designing and operating distributed systems with a focus on performance optimization and deep debugging - Experience with observability systems (metrics, tracing, logging) and on-call ownership What we would like to see: - Experience working in healthcare or other regulated industries, including HIPAA or PHI-handling practices - Experience with LLMOps, including prompt management, evaluation frameworks, guardrails, and cost and latency tuning - Experience building or operating model gateways, traffic shaping, multi-provider routing, and caching at scale Benefits at Optura: We offer a competitive compensation and benefits package, including: - Health, dental, and vision insurance - Generous paid time off - Opportunities for professional growth and development Equal Employment Opportunity: At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.

Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action—while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production. We are seeking a high-performing, outbound-driven Senior Enterprise Account Executive to lead net-new customer acquisition efforts. In this hunter-focused role, you will identify, engage, and close strategic healthcare payer, provider, life sciences, and healthtech customers who align with Optura’s vision for scalable, enterprise AI adoption. You will own the full sales cycle—from targeted outbound efforts to executive-level discovery, solution positioning, proposal development, and close. As one of the first GTM hires, you’ll shape our early commercial motion, influence positioning in a rapidly evolving market, and help define how Optura shows up as the category leader in healthcare AI orchestration. Location: - Open to remote or San Francisco Bay Area What you’ll do: - Identify and engage high-potential new logo prospects across healthcare, CRO, pharmaceutical, and healthtech markets through targeted outbound strategies - Develop a strong point of view on AI orchestration and tailor messaging for executive-level stakeholders, including C-suite, Heads of AI, IT, and Operations - Conduct structured discovery and qualification to align customer needs with Optura’s platform capabilities - Run the full enterprise sales cycle, from prospecting and opportunity creation through solution alignment, proposal development, and close - Partner cross-functionally with Solutions Engineering, Product, and Leadership to design compelling customer journeys - Accurately manage pipeline, forecasting, and CRM activity to ensure visibility and predictability - Represent Optura across the healthcare AI ecosystem, building strategic relationships and expanding market presence - Collaborate with marketing to refine campaigns, improve lead quality, and iterate on messaging What we’re looking for: - Bachelor’s degree in Business, Healthcare, or a related field, or equivalent experience - 7+ years of enterprise sales experience, including 3+ years in a hunter or net-new role - Proven track record closing 6- and 7-figure deals in healthcare or emerging technologies such as AI, cloud, or data platforms - Experience selling into complex, multi-stakeholder environments in healthcare or life sciences What we would like to see: - Experience selling to healthcare payers, providers, PBMs, healthtech platforms, or life sciences organizations - Familiarity with enterprise AI platforms, LLM technologies, or healthcare data workflows - Understanding of healthcare regulatory frameworks, including HIPAA, HITRUST, or CMS guidelines - Strong outbound prospecting and storytelling capabilities - Ability to translate technical concepts into clear business value Location: - Open to remote or Nashville metro area Benefits at Optura: We offer a competitive compensation and benefits package, including: - Health, dental, and vision insurance - Generous paid time off - Opportunities for professional growth and development Equal Employment Opportunity: At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.

Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action—while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production. We are seeking a high-performing, outbound-driven Senior Enterprise Account Executive to lead net-new customer acquisition efforts. In this hunter-focused role, you will identify, engage, and close strategic healthcare payer, provider, life sciences, and healthtech customers who align with Optura’s vision for scalable, enterprise AI adoption. You will own the full sales cycle—from targeted outbound efforts to executive-level discovery, solution positioning, proposal development, and close. As one of the first GTM hires, you’ll shape our early commercial motion, influence positioning in a rapidly evolving market, and help define how Optura shows up as the category leader in healthcare AI orchestration. Location: - Open to remote or Nashville metro area What you’ll do: - Identify and engage high-potential new logo prospects across healthcare, CRO, pharmaceutical, and healthtech markets through targeted outbound strategies - Develop a strong point of view on AI orchestration and tailor messaging for executive-level stakeholders, including C-suite, Heads of AI, IT, and Operations - Conduct structured discovery and qualification to align customer needs with Optura’s platform capabilities - Run the full enterprise sales cycle, from prospecting and opportunity creation through solution alignment, proposal development, and close - Partner cross-functionally with Solutions Engineering, Product, and Leadership to design compelling customer journeys - Accurately manage pipeline, forecasting, and CRM activity to ensure visibility and predictability - Represent Optura across the healthcare AI ecosystem, building strategic relationships and expanding market presence - Collaborate with marketing to refine campaigns, improve lead quality, and iterate on messaging What we’re looking for: - Bachelor’s degree in Business, Healthcare, or a related field, or equivalent experience - 7+ years of enterprise sales experience, including 3+ years in a hunter or net-new role - Proven track record closing 6- and 7-figure deals in healthcare or emerging technologies such as AI, cloud, or data platforms - Experience selling into complex, multi-stakeholder environments in healthcare or life sciences What we would like to see: - Experience selling to healthcare payers, providers, PBMs, healthtech platforms, or life sciences organizations - Familiarity with enterprise AI platforms, LLM technologies, or healthcare data workflows - Understanding of healthcare regulatory frameworks, including HIPAA, HITRUST, or CMS guidelines - Strong outbound prospecting and storytelling capabilities - Ability to translate technical concepts into clear business value Location: - Open to remote or Nashville metro area Benefits at Optura: We offer a competitive compensation and benefits package, including: - Health, dental, and vision insurance - Generous paid time off - Opportunities for professional growth and development Equal Employment Opportunity: At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.

Forward Deployed Infrastructure Engineer Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action—while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production. We are seeking an Infrastructure & DevOps Forward Deployed Engineer to help customers successfully deploy, integrate, and operationalize Optura’s AI platform within complex enterprise environments. This is a highly hands-on, customer-facing role that blends cloud infrastructure, DevOps, and applied AI implementation. You will work directly with healthcare organizations including insurance, hospital systems, and healthtech companies to configure environments, deploy the platform, and build scalable, production-grade solutions. You will serve as a critical bridge between customers and internal product and engineering teams—bringing customer requirements to life while informing platform improvements. This role is ideal for someone who enjoys working across infrastructure and application layers, thrives in dynamic environments, and wants to have a direct impact on how AI is deployed in real-world healthcare settings. What you’ll do: - Partner with customer engineering and business teams to gather requirements and translate them into scalable infrastructure and platform solutions - Lead deployment, configuration, and integration of Optura’s platform within customer cloud environments (primarily AWS) - Build and manage cloud infrastructure, including Kubernetes clusters, containerized services, and networking configurations - Develop and maintain Infrastructure-as-Code and CI/CD pipelines to support reliable, repeatable deployments - Configure and optimize AI platform components, including orchestration, agent workflows, and retrieval-augmented generation (RAG) pipelines - Build and deploy customer-specific AI use cases, applying software engineering best practices across the full development lifecycle - Collaborate with product and engineering teams to communicate customer feedback and influence platform evolution - Monitor system performance, analyze metrics, and continuously improve reliability, scalability, and cost efficiency What we’re looking for: - 4+ years of experience in cloud infrastructure, DevOps, or software engineering roles - Hands-on experience with core cloud services across one or more major providers (AWS, GCP, and/or Azure). - This includes compute and container orchestration platforms (EC2, Compute Engine, Virtual Machines, EKS, GKE, AKS), - object storage solutions (S3, Cloud Storage, Blob Storage), - identity and access management frameworks (AWS IAM, Cloud IAM, Microsoft Entra ID/Azure RBAC), - managed relational database services (RDS, Cloud SQL, Azure SQL Database), - and cloud monitoring and logging tools (CloudWatch, Cloud Monitoring/Logging, Azure Monitor). - Familiarity with the architectural differences and best practices across cloud platforms is a strong plus. - Experience with Kubernetes, Docker, and containerized application deployment - Experience building CI/CD pipelines and using Infrastructure-as-Code tools such as Terraform or CloudFormation - Experience working in customer-facing technical roles such as forward deployed engineer, solutions engineer, or implementation engineer What we would like to see: - You’ve shipped end to end– you can own a feature from problem definition to production, with AI as a core tool in your workflow - AI-native: you don’t use AI tools occasionally– they’re built into how you work - Experience deploying AI, machine learning, or data platforms in production environments - Experience working in healthcare, healthtech, or other regulated industries (HIPAA, SOC2) - Experience integrating enterprise systems within complex customer environments - Proficiency in Python, JavaScript, or similar languages used for platform integration and development - Experience with observability tools such as Prometheus, Grafana, or similar Benefits at Optura: We offer a competitive compensation and benefits package, including: - Health, dental, and vision insurance - Generous paid time off - Opportunities for professional growth and development Additional Information - Location: Remote (U.S.-based) - Travel: Occasional travel for customer engagements Equal Employment Opportunity: At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic. More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.