Optimal Growth Technologies

Role Description We are looking for a skilled Network Engineer to design, implement, maintain, and support our growing network infrastructure. The ideal candidate will have a strong understanding of network protocols, architecture, and troubleshooting, ensuring high availability and performance of critical infrastructure. Key Responsibilities - Network Design and Implementation: - Design and deploy functional networks, including LAN, WAN, WLAN, and cloud solutions. - Configure and install networking equipment such as routers, switches, firewalls, and wireless controllers. - Monitoring and Maintenance: - Monitor network performance and ensure system availability and reliability. - Perform regular network maintenance, upgrades, and backups. - Troubleshooting: - Identify and resolve network problems, bottlenecks, and security issues. - Respond to and resolve escalated incidents related to network operations. - Documentation: - Maintain accurate documentation of network configurations, processes, and policies. - Create and update network diagrams and inventory records. - Collaboration: - Work closely with IT teams to integrate network systems with enterprise applications. - Provide technical guidance and support to junior engineers and other staff. - Security: - Ensure networks are secure by configuring firewalls, implementing encryption protocols, and adhering to cybersecurity best practices. Qualifications - Experience: Minimum 5+ years in network engineering or related roles. - Certifications (preferred): - Cisco Certified Network Associate (CCNA) or Professional (CCNP). - Juniper Networks Certified Specialist (JNCS). - CompTIA Network+ or equivalent. - Technical Skills: - Proficient in configuring and managing routers, switches, and firewalls. - Strong understanding of TCP/IP, DNS, DHCP, BGP, OSPF, and VLANs. - Experience with network monitoring tools like SolarWinds, Nagios, or PRTG. - Familiarity with cloud networking (e.g., AWS, Azure, or Google Cloud). - Soft Skills: - Excellent problem-solving and critical-thinking skills. - Strong communication and collaboration abilities. - Ability to work effectively under pressure in a fast-paced environment. Preferred Skills - Experience with SD-WAN and MPLS technologies. - Knowledge of scripting or automation tools (e.g., Python, Ansible). - Familiarity with ITIL processes and change management. - Exposure to VoIP, Unified Communications, and video conferencing systems.

Role Description We are seeking an experienced NetSuite Techno-Functional Consultant with a strong background in both technical development and functional business process consulting. The ideal candidate will be a NetSuite Certified Developer with over 8 years of hands-on experience in designing, developing, implementing, and supporting NetSuite ERP solutions across multiple modules. This role requires a blend of technical expertise in SuiteScript development and functional knowledge of business processes. - Analyze business requirements and translate them into scalable NetSuite solutions. - Design, develop, and deploy customizations using SuiteScript, SuiteTalk (Web Services), SuiteFlow, and SuiteAnalytics. - Manage end-to-end NetSuite implementations including configuration, customization, integration, and data migration. - Collaborate with business stakeholders to optimize NetSuite modules. - Develop and maintain SuiteScripts for automating business processes and enhancing user experience. - Troubleshoot and resolve issues related to workflows, scripts, integrations, and configurations. - Support NetSuite upgrades and ensure seamless transition of customizations. - Provide functional guidance on NetSuite best practices and business process improvements. - Develop and maintain technical documentation, including design specifications, test plans, and user manuals. - Collaborate with cross-functional teams (Finance, Operations, IT) to ensure alignment with business objectives. - Conduct user training and support change management initiatives. Qualifications - 8+ years of experience as a NetSuite Techno-Functional Consultant. - NetSuite Certified Developer is mandatory. - Strong experience in SuiteScript, SuiteTalk (SOAP/REST integrations), and SuiteFlow. - Functional expertise in key NetSuite modules. - Hands-on experience in NetSuite integrations with third-party applications and external systems. - Strong knowledge of NetSuite customization frameworks and development methodologies. - Experience with data migration, CSV imports, saved searches, dashboards, and reporting. - Ability to manage multiple projects simultaneously with minimal supervision. - Excellent analytical, problem-solving, and communication skills. - Experience working in agile environments is advantageous. Requirements - Experience with NetSuite ARM (Advanced Revenue Management) or WMS (Warehouse Management System) is a plus. - Exposure to SuiteCommerce or NetSuite E-commerce integrations is beneficial. - Familiarity with ERP implementation methodologies (SuiteSuccess or similar). - Knowledge of governance and compliance standards (SOX, GAAP).

Role Description - Provides tool or process solutioning recommendations to customer, as needed; - Performs operational administrative tasks, as needed; - Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer; - Participates in Continual Service Improvement activities, as required by customer demands; - Participates in the configuration of new applications or suites during planning, development, and rollout phases; - Collaborates with other teammates in support of platform consistency and upgradability; - Plans and manages meetings to solicit feedback from stakeholders, as needed; - Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value; - Assists with report configuration and maintenance, as needed; - Directly support the implementation of ServiceNow in Cloud environment; - Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation; - Evaluate and work with the customer to define next phases of the ServiceNow roadmap; - Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts; - Configure and maintain data integrations between ServiceNow and other systems; - Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application. Qualifications - Experience developing test scripts and plans; - Candidate must be able to handle a fast paced environment and multitask; - Experience working on an agile team; - Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required; - Bachelor's degree in a Technical or Business field; - Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features; - Experience in a Managed Services environment; - Working knowledge of configuration management and ITIL; - Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation; - Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow; - Demonstrated experience assisting with ServiceNow configuration and deployment; - Effectively collaborate with other engineers remotely; - Self-motivated and able to work autonomously.

Role Description We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on ServiceNow platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The role requires a deep understanding of infrastructure environments, including networks, servers, storage, and cloud services, to effectively analyze, design, and implement solutions on the ServiceNow platform. Key Responsibilities - Requirements Gathering and Analysis: - Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations. - Analyze current infrastructure processes and workflows to identify areas for improvement and automation within the ServiceNow platform. - Facilitate workshops and meetings to gather technical and functional requirements. - Solution Design: - Translate business requirements into functional and technical specifications for ServiceNow solutions, with a focus on ITSM, ITOM, and ITAM modules. - Collaborate with technical teams to design and configure ServiceNow solutions that align with infrastructure needs. - Ensure that solutions are scalable, maintainable, and aligned with best practices. - Process Improvement and Automation: - Work closely with infrastructure teams to identify opportunities for process automation and optimization using ServiceNow workflows. - Develop and refine IT infrastructure service catalogs and improve service delivery using ServiceNow capabilities. - Stakeholder Management: - Act as a liaison between business, IT, and technical teams to ensure smooth communication and successful project delivery. - Provide clear, concise documentation of processes, requirements, and solution designs. - Testing and Validation: - Develop test cases and assist with user acceptance testing (UAT) to ensure that ServiceNow solutions meet business requirements. - Validate that solutions are functioning as expected and make necessary adjustments as required. - Change Management and Training: - Assist in change management efforts by providing training, documentation, and support to end-users and stakeholders. - Ensure successful adoption of new processes and solutions within the organization. - Ongoing Support and Optimization: - Provide post-implementation support and continuous improvement recommendations for the ServiceNow platform, ensuring that it meets evolving business and infrastructure needs. - Monitor the performance of implemented solutions and identify areas for future enhancements. Qualifications - Minimum 10 years of experience as a Business Analyst, with at least 5 years focusing on ServiceNow implementations. - Strong background in IT infrastructure, including networks, servers, storage, virtualization, and cloud services. - Deep knowledge of ServiceNow ITSM, ITOM, ITAM modules, with proven experience in configuring, customizing, and managing the platform. - Experience with process mapping, workflow automation, and service catalog development in an infrastructure context. - Ability to analyze complex infrastructure environments and translate business requirements into effective ServiceNow solutions. - Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. - Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment.

Role Description The successful candidate will be responsible for the administration, configuration, enhancement, and ongoing support of the Workday platform, ensuring optimal system performance and alignment with business requirements. Key Responsibilities - Administer, maintain, and support the Workday environment. - Configure and develop Workday solutions to meet business needs. - Design, build, and maintain Workday integrations, reports, and business processes. - Troubleshoot system issues and implement effective solutions. - Collaborate with stakeholders to gather requirements and translate them into technical solutions. - Support system upgrades, testing, and release management activities. - Ensure data integrity, security, and compliance within the Workday platform. - Provide user support, training, and documentation as required. - Communicate effectively with business and technical stakeholders across multiple teams. Qualifications - 5+ years of hands-on experience in Workday administration and development. - Proven experience configuring and supporting Workday modules and business processes. - Strong understanding of Workday reporting, integrations, security, and system configuration. - Experience troubleshooting and resolving complex Workday-related issues. - Excellent verbal and written communication skills. - Ability to work independently in a remote, dedicated role. - Strong problem-solving and stakeholder management abilities. Requirements - Experience working in global or distributed teams. - Exposure to Workday integrations and advanced reporting. - Knowledge of HR, Finance, or Payroll business processes within Workday.

Role Description We are seeking a proactive and detail-oriented Trainer / Change Manager to lead organizational change management and training activities across technology solution initiatives and related releases. This role will be responsible for: - Developing and executing change strategies - Creating communication and training materials - Coordinating training delivery - Ensuring business readiness for system and process changes The ideal candidate will have strong communication skills, a solid understanding of change adoption best practices, and experience supporting large-scale transformation or technology-driven projects. Qualifications - Bachelor's degree in Communications, Human Resources, Organizational Development, Business, or a related field - 3+ years of experience in change management, training, or communications within large-scale transformation or technology solution environments - Proven ability to plan and execute end-to-end change management and training initiatives - Strong written and verbal communication skills in both English and French - Experience designing and delivering training across multiple formats (instructor-led, virtual, and self-paced learning) - Ability to engage with diverse stakeholders and adapt messaging for different audiences - Experience working within structured governance or compliance-driven environments - Proficiency in standard business tools (e.g., document creation, presentations, collaboration platforms) - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Requirements - Partner with project teams to plan and execute change management strategies that promote user adoption and minimize disruption - Develop and maintain a structured change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking - Design, develop, and deliver training content (presentations, job aids, e-learning modules, and videos) tailored to various user groups - Coordinate and schedule training sessions (virtual and/or in-person), ensuring participation across impacted teams and regions - Manage communications related to business and system changes, including announcements, updates, and stakeholder briefings - Establish and maintain a centralized repository for training materials, job aids, FAQs, and user support documentation - Collaborate with business and functional leads to identify training needs for ongoing releases and initiatives - Conduct post-training evaluations and gather user feedback to measure effectiveness and continuously improve delivery - Act as the primary point of contact for end-user queries related to change initiatives and training support - Maintain documentation for change and training activities to support knowledge transfer and ongoing reference - Ensure all change and training activities align with organizational governance and compliance standards - Drive continuous improvement in change management and training practices across the program How to Apply Send your CV to: careers@optigrowtech.com

Role Description We are seeking a highly experienced Senior System Administrator to manage, support, and optimize enterprise IT environments with a strong focus on Microsoft cloud and identity technologies. The ideal candidate will bring deep technical expertise, strong operational stability, and excellent communication skills to support enterprise-scale infrastructure and end-user environments. Key Responsibilities - End-to-end administration and management of Microsoft Intune (configuration, deployment, policy management, application packaging, and device lifecycle management) - Administration and support of Active Directory (AD) environments including user, group, and policy management - Manage endpoint security, compliance policies, and device governance across hybrid environments - Troubleshoot and resolve complex system, identity, and endpoint issues - Implement and maintain security baselines and device configuration standards - Support identity and access management processes across enterprise systems - Collaborate with internal IT teams and stakeholders to ensure system reliability and performance - Monitor systems proactively to ensure uptime, stability, and compliance - Document technical processes, configurations, and operational procedures - Participate in escalation support and incident resolution for critical infrastructure issues Qualifications - 10+ years' experience in Systems Administration or similar infrastructure-focused roles - Exceptional hands-on experience with Microsoft Intune (end-to-end administration is essential) - Strong experience in Active Directory administration and management - Solid understanding of Microsoft ecosystem including endpoint management and identity services - Experience with hybrid environments (on-prem and cloud integration) - Strong troubleshooting and problem-solving abilities across enterprise systems - Excellent communication skills, both written and verbal, with the ability to engage technical and non-technical stakeholders - Ability to work independently in a remote, distributed team environment Personal Attributes - Highly organized and detail-oriented - Strong sense of accountability and ownership - Calm under pressure and able to manage priority incidents effectively - Proactive and solutions-driven mindset - Strong team collaboration and stakeholder engagement skills

Job Title: Power BI Specialist Times and Materials Project (Fully remote) Role Overview We are seeking a highly skilled Power BI Specialist to design, develop, and maintain interactive dashboards and business intelligence solutions that support data-driven decision-making. The successful candidate will work closely with business stakeholders, analysts, and IT teams to transform complex data into meaningful insights using Microsoft Power BI. Key Responsibilities Data Visualization & Reporting - Design, develop, and maintain interactive Power BI dashboards and reports. - Translate business requirements into effective data visualizations and reporting solutions. - Optimize dashboards for performance, usability, and scalability. Data Modelling & Integration - Develop and maintain robust data models within Power BI. - Integrate data from multiple sources including databases, data warehouses, APIs, and cloud platforms. - Create and maintain DAX calculations, measures, and KPIs. Business Analysis & Collaboration - Work with stakeholders to understand business requirements and reporting needs. - Provide insights and recommendations based on data analysis. - Support business users with training and adoption of Power BI solutions. Data Quality & Governance - Ensure data accuracy, integrity, and consistency across reports. - Implement best practices for data governance and security. - Maintain documentation for reports, data models, and processes. Performance & Optimization - Monitor and improve Power BI report performance. - Implement efficient queries and data refresh processes. - Troubleshoot and resolve data and reporting issues. Required Experience - Proven experience working with Microsoft Power BI in a BI or data analytics role. - Experience with data modelling and data visualization techniques. - Strong knowledge of DAX, Power Query, and data transformation. - Experience integrating data from SQL databases and other enterprise systems. - Experience building enterprise-level dashboards and reporting solutions. Technical Skills - Microsoft Power BI Desktop & Power BI Service - DAX (Data Analysis Expressions) - Power Query / M Language - SQL and relational databases - Data modelling and data warehousing concepts - Microsoft Excel and Office tools Preferred Skills - 10 years' experience with Azure Data Services (Azure SQL, Synapse, Data Factory) - Knowledge of ETL processes and data pipelines - Understanding of data governance and security best practices Education - Bachelor's Degree in Information Systems, Computer Science, Data Analytics, or related field preferred. Key Competencies - Strong analytical and problem-solving skills - Attention to detail and data accuracy - Excellent communication and stakeholder engagement - Ability to translate complex data into clear business insights

Job Title: Power BI Specialist Times and Materials Project (Fully Remote)  Role Overview We are seeking a highly skilled Power BI Specialist to design, develop, and maintain interactive dashboards and business intelligence solutions that support data-driven decision-making. The successful candidate will work closely with business stakeholders, analysts, and IT teams to transform complex data into meaningful insights using Microsoft Power BI. Key Responsibilities Data Visualization & Reporting - Design, develop, and maintain interactive Power BI dashboards and reports. - Translate business requirements into effective data visualizations and reporting solutions. - Optimize dashboards for performance, usability, and scalability. Data Modelling & Integration - Develop and maintain robust data models within Power BI. - Integrate data from multiple sources including databases, data warehouses, APIs, and cloud platforms. - Create and maintain DAX calculations, measures, and KPIs. Business Analysis & Collaboration - Work with stakeholders to understand business requirements and reporting needs. - Provide insights and recommendations based on data analysis. - Support business users with training and adoption of Power BI solutions. Data Quality & Governance - Ensure data accuracy, integrity, and consistency across reports. - Implement best practices for data governance and security. - Maintain documentation for reports, data models, and processes. Performance & Optimization - Monitor and improve Power BI report performance. - Implement efficient queries and data refresh processes. - Troubleshoot and resolve data and reporting issues. Required Experience - Proven experience working with Microsoft Power BI in a BI or data analytics role. - Experience with data modelling and data visualization techniques. - Strong knowledge of DAX, Power Query, and data transformation. - Experience integrating data from SQL databases and other enterprise systems. - Experience building enterprise-level dashboards and reporting solutions. Technical Skills - Microsoft Power BI Desktop & Power BI Service - DAX (Data Analysis Expressions) - Power Query / M Language - SQL and relational databases - Data modelling and data warehousing concepts - Microsoft Excel and Office tools Preferred Skills - 10 years' experience with Azure Data Services (Azure SQL, Synapse, Data Factory) - Knowledge of ETL processes and data pipelines - Understanding of data governance and security best practices Education - Bachelor's Degree in Information Systems, Computer Science, Data Analytics, or related field preferred. Key Competencies - Strong analytical and problem-solving skills - Attention to detail and data accuracy - Excellent communication and stakeholder engagement - Ability to translate complex data into clear business insights