• Analyzes and processes mitigation, restoration, abatement or mediation invoices for payment to ensure accurate payment amount • Delivers compassionate service that is fast, fair and easy to ensure customer retention • Works independently, prioritizing own responsibilities and managing personal workload • Consistently meets job level behaviors, production, quality, and/or customer service goals • Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts, or issues • Advises management on coaching and mentoring opportunities • Analyzes mitigation, abatement and remediation bills to assess appropriateness of charges and detect duplicate billings • Develops, manages, and audits relationships with vendors in the Allstate preferred vendor network

• Continuing conversations with one of their clients to gather additional information to finalize the network diagram and start configuring and finalizing the nodes. • Performing final fine-tuning on the completed CEE upgrade while executing required night activities as part of ongoing project work. • Providing ongoing operational support by actively handling and resolving tickets, including CDR-related, IoT, and ChirpStack issues. • Planning and coordinating the BSP upgrade with the vendor. • Collaborating with cross-functional teams, vendors, and clients to coordinate project activities, exchange technical information, and support smooth execution of operational and upgrade tasks. • Researching, recommending, and implementing technical solutions to improve mobile network performance and reliability. • Supporting the UAT and troubleshooting of issues found and taking timely corrective action. • Introducing new equipment while maintaining equipment under responsibility. • Generating reports and analyzing data on the assigned projects. • Monitoring and analyzing technical reports. • Preparing technical procedures to execute the task, while also collaborating closely with the vendors and customers for the information required.

• As a Network Administrator, you are responsible for the design, implementation, maintenance, and support of enterprise network infrastructure and security systems. • This role equally emphasizes network engineering and network security, ensuring the performance, reliability, and protection of the organization’s wired and wireless environments. • The position combines hands-on expertise in routing, switching, and wireless technologies with the deployment and management of firewalls, security policies, and threat mitigation controls. • Designing and deploying network infrastructure, including routers, switches, firewalls, and other network devices. • Monitor network and security performance; proactively identify, troubleshoot, and resolve issues • Implement and maintain security controls such as segmentation, ACLs, zero trust principles, and policy enforcement • Diagnosing and resolving network problems, including hardware, software, and connectivity issues. • Develop and maintain network and security documentation including diagrams, standards, and procedures • Forecasting network growth and capacity requirements. • Coordinating with network equipment vendors for support and maintenance. • All other duties as assigned.

• Provide overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network • Provide specifications for network architecture, identify technical capability gaps, evaluate and recommend new technologies to enhance current capabilities, and perform needs assessments • Develop, recommend, and implement approved network configurations according to local change management processes • Duties may include monitoring, installation, cabling/wiring, modification, troubleshooting, repairs and maintenance, testing and servicing of network equipment • Draft and review technical documentation and communicate technical requirements • Participate in testing to ensure requirements are adequately met • Develop and facilitate training of the operations team on newly deployed equipment • Support the project lifecycle for infrastructure and technology changes • Foster an environment of collaboration with the government customer