On Call Compliance Solutions

• Serve as the designated compliance advisor for assigned client organizations. • Interpret and apply: NIST SP 800-171, DFARS 252.204-7012, CMMC 2.0 Level 1 & Level 2 requirements, SPRS scoring and submissions. • Guide clients through gap assessments, remediation planning, implementation, and certification readiness. • Assist clients with developing and maintaining: System Security Plans (SSPs), Plans of Action & Milestones (POA&Ms), Security policies and procedures, Compliance documentation and evidence. • Conduct recurring compliance strategy meetings with clients. • Review implementation progress and validate remediation efforts. • Serve as the primary compliance contact throughout the client engagement. • Translate complex regulatory requirements into practical business and technical recommendations. • Collaborate with client leadership, IT teams, and security personnel to implement compliant solutions. • Support clients before, during, and after assessments. • Prepare professional assessment reports and executive summaries. • Maintain accurate compliance documentation and audit evidence. • Track compliance milestones and client deliverables. • Conduct monthly compliance reviews. • Monitor regulatory updates affecting Department of Defense contractors. • Assist clients with annual self-assessments and SPRS submissions. • Support audit readiness initiatives. • Coordinate with C3PAOs, government auditors, and other stakeholders as necessary. • Deliver cybersecurity awareness and compliance training for client personnel. • Educate organizations on evolving CMMC and NIST requirements. • Help clients understand how cybersecurity controls support their business operations.

• Own the ongoing success, retention, and growth of a portfolio of managed services clients. • Serve as the primary relationship manager for assigned accounts. • Conduct Quarterly Business Reviews (QBRs) to review service performance, security posture, compliance progress, and technology roadmaps. • Build strong relationships with executive and operational stakeholders. • Identify and mitigate churn risks through proactive account management. • Drive Net Revenue Retention (NRR) and Monthly Recurring Revenue (MRR) growth across assigned accounts. • Identify, position, and close upsell and cross-sell opportunities. • Manage contract renewals and service agreement expansions. • Act as a strategic advisor helping clients align technology investments with business and compliance objectives.

• Proactively administer and maintain client environments, including Windows Server, Active Directory, Microsoft 365, Entra ID/Azure AD, virtualization platforms, backup systems, and core infrastructure; keep systems healthy, patched, monitored, and operating with minimal recurring issues and downtime. • Own escalated support tickets and infrastructure tasks from diagnosis through completion, including root-cause troubleshooting, permissions, onboarding/offboarding, server maintenance, line-of-business application support, and small-to-mid-sized technical projects; document work clearly and communicate effectively with clients and internal teams. • Improve client security and resilience by enforcing standards for patching, MFA, endpoint hygiene, backup verification, disaster recovery readiness, system documentation, and change control; identify risks early and recommend practical remediation steps that improve stability, security, and long-term service quality. • Other relevant duties as assigned.

• Own a portfolio of client accounts with responsibility for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) • Manage and forecast renewals, expansions, and churn risk • Build and execute strategic account plans aligned to client compliance roadmaps • Act as a strategic advisor on CMMC, NIST 800-171, and compliance lifecycle progression • Build and maintain strong executive and operational relationships within client accounts

• Own revenue retention and expansion across the client lifecycle: Onboarding → Adoption → QBR → Renewal → Expansion • Work cross-functionally with Sales and Delivery to turn compliance assessments and remediation work into long-term recurring revenue relationships • Own GRR and NRR performance • Drive renewal execution and expansion strategy • Forecast renewal pipeline • Reduce churn (both logo and revenue) • Develop 3-year value expansion plans for strategic accounts: Compliance lifecycle roadmap, Technology stack alignment, Managed services growth, Upcoming audit milestones • Identify and drive upsell/cross-sell opportunities • Partner with Sales and Service to identify, qualify, and close expansion revenue • Participate in structured QBR / EBR framework • Establish health scoring and churn-risk alerts • Build renewal workflows and expansion tracking in HubSpot • Enforce disciplined account documentation and forecasting • Create escalation paths for at-risk accounts • Ensure clean handoffs from Sales to Delivery/CS • Participate in strategic client calls where expansion opportunity exists • Provide pricing/packaging feedback based on client trends • Support executive-level renewal conversations • Build and mentor Customer Success / Account Management team (In the future) • Define performance metrics and accountability standards • Hire and scale the team as recurring revenue grows • Develop playbooks and structured training

• Proactively administer and maintain client environments, including Windows Server, Active Directory, Microsoft 365, Entra ID/Azure AD, virtualization platforms, backup systems, and core infrastructure; keep systems healthy, patched, monitored, and operating with minimal recurring issues and downtime. • Own escalated support tickets and infrastructure tasks from diagnosis through completion, including root-cause troubleshooting, permissions, onboarding/offboarding, server maintenance, line-of-business application support, and small-to-mid-sized technical projects; document work clearly and communicate effectively with clients and internal teams. • Improve client security and resilience by enforcing standards for patching, MFA, endpoint hygiene, backup verification, disaster recovery readiness, system documentation, and change control; identify risks early and recommend practical remediation steps that improve stability, security, and long-term service quality. • Other Duties as Assigned.

• Assist businesses with compliance standards relating to Cyber Security • Ability to partner with small to mid-size businesses to protect against Cyber Attacks • Engage in relentless follow-up and close deals through both long and short sales cycles • Contribute to a high-performing team and provide technology solutions to clients • Help educate clients on compliance standards they are mandated to comply with