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On Call Compliance Solutions logo
On Call Compliance Solutions

Is It Time For A Better Solution To Managing The IT In Your Office?

Tier 3 Engineer

Location

Florida

Posted

7 days ago

Salary

$75K - $100K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishAzureCloudDNSFirewallsSwitching

Job Description

Tier 3 Engineer

On Call Compliance Solutions

• Proactively administer and maintain client environments, including Windows Server, Active Directory, Microsoft 365, Entra ID/Azure AD, virtualization platforms, backup systems, and core infrastructure; keep systems healthy, patched, monitored, and operating with minimal recurring issues and downtime. • Own escalated support tickets and infrastructure tasks from diagnosis through completion, including root-cause troubleshooting, permissions, onboarding/offboarding, server maintenance, line-of-business application support, and small-to-mid-sized technical projects; document work clearly and communicate effectively with clients and internal teams. • Improve client security and resilience by enforcing standards for patching, MFA, endpoint hygiene, backup verification, disaster recovery readiness, system documentation, and change control; identify risks early and recommend practical remediation steps that improve stability, security, and long-term service quality. • Other relevant duties as assigned.

Job Requirements

  • 3+ years of hands-on systems administration, infrastructure support, or MSP engineering experience
  • Strong experience with Windows Server, Active Directory, Microsoft 365, DNS, DHCP, virtualization, backup/recovery, and endpoint management
  • Working knowledge of networking fundamentals, including switching, routing, VPNs, firewalls, and remote access
  • Experience with ticket-driven service delivery, documentation, patch management, and proactive maintenance
  • Strong troubleshooting skills with the ability to communicate clearly to both technical and non-technical users.
  • MSP experience supporting multiple client environments (Preferred)
  • Experience with Azure, Entra ID, Intune, and cloud migrations (Preferred)
  • Familiarity with business continuity and disaster recovery testing (Preferred)
  • Experience working in security-conscious or compliance-driven environments (Preferred)
  • Relevant Microsoft, CompTIA, or vendor certifications (Preferred)

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