Oregon Health & Science University Foundation

• Facilitates optimal usage of finite nursing personnel to support daily operations • Collaborates with charge nurses to assess staffing needs • Uses extensive knowledge of OHSU Health’s complex patient population and protocols • Completes staffing activities within tight timeframes dictated by collective bargaining agreements • Utilizes knowledge of timekeeping processes to complete entries for approximately 4,000 employees

• Under the guidance of Industry Agreements Manager and/or Senior Industry Agreements Administrator, review, edit, negotiate and execute sponsored project agreements funded by industry partners. • Negotiate contract terms, incorporate appropriate terms, working with various contracting parties to ensure compliance with policies, ethics, and regulations. • Consult and collaborate with internal teams and external sponsors to build agreement on contract scopes. • Provide superior customer service to internal and external contacts. • Participate in training initiatives and contribute to policies and compliance guidance in conjunction with OHSU standards. • Stay current with OHSU, RDA and OPAM policies and participate in quality initiatives.

• As part of the EASA Center for Excellence team, provide clinical training, technical assistance, and clinical consultation in prevention and intervention for substance use within early psychosis intervention service delivery and fidelity review processes at national, state, regional and local levels. • Work as part of team to evaluate effectiveness of efforts, integrate emerging knowledge and develop ongoing improvements in substance use prevention and intervention within early psychosis care, implementation and training in Oregon and partner states. • Collaborate with C4E team to implement focused research and program development as needed. • Systematically engage and integrate feedback from early psychosis intervention participants, family members/supports, staff, and community stakeholders utilizing culturally responsive, trauma informed approaches. • Integrate feedback and data to improve programming and functional and clinical outcomes for youth and young adults. • Work as part of team to design targeted program development efforts, including statewide and local community education and marketing tailored to local communities, research studies, procedures, and day to day operations in support of training and technical assistance quality and practice improvement, research goals of priority interest to communities, and grant commitments. • Write for publication as needed.

• Supports Adolescent & Young Adult Medicine clinic • Coordinates health maintenance care for various patients • Regular patient outreach via phone • Assists with panel management and data collection • Provides a range of medical assistant duties as needed • Updates health maintenance and performs daily outreach • Keeps referral log of patient communication • Follows up on empaneled patients that have recently discharged • Obtains medical records and proactively schedules appointments • Participates in process improvement cycles and implementation of new workflows

• Onboard new data stewards to their role and responsibilities. • Partner with stewards to understand business area needs, gather requirements, and align around common standards. • Help stewards create clear, actionable practices for data use and communication. • Participate in and help facilitate steward meetings and workgroup sessions. • Promote the use of the Analytics Marketplace for cataloging organizational metadata. • Educate data stewards, subject matter experts, and business area users on metadata purpose, structure, and management best practices. • Publish and participate in the maintenance of metadata assets in Collibra, including the use of workflow automation. • Develop, maintain and promote cataloging standards. • Assist in creating training materials and teaching courses as part of an enterprise data fluency program. • Collaborate with content creators outside of the DGO to integrate additional topics and courses into the program. • Evaluate program effectiveness through course feedback and make recommendations for improvements. • Collaborate with business partners to identify data quality issues and analyze root causes. • Support remediation efforts and process improvement opportunities. • Monitor and report on data quality metrics and activities. • Identify data quality trends for key data assets, and report findings to stakeholders. • Support the configuration, maintenance, and troubleshooting of the Analytic Marketplace and related workflows. • Coordinate with product vendor account and support teams regarding updates, enhancements, and issue resolution. • Support enhancement request, defect, and task tracking. • Serve as a mentor and subject matter resource, supporting entry and mid-level analysts. • Assume project management and lead engagement role responsibilities with small to medium projects. • Analyze business processes and workflows to understand how data is captured, managed and used. • Document business requirements, and recommend process improvements that enhance data accuracy, usability, and analytic capabilities. • Other duties as assigned.

• Oversee Connected Care Center (C3) operations for centralized call handling, referral management, scheduling, patient registration, financial clearance, and will assist the Director with aspects of template management. • Assists the Director with determining operational strategies for template design and capacity planning. • Responsible for continuous improvement to processes, developing and documenting efficient workflow plans. • Ensure that all patient and provider complaints are resolved in real-time with favorable solutions. • The Operations Manager must have excellent people management skills, the ability to report on productivity, and an analytical mindset to monitor performance indicators. • Coaches and develops staff to improve quality, performance, and productivity. • Articulates work and performance expectations. • Adheres to OHSU policy regarding coaching, counseling, and progressive disciplinary actions. • Uses creative and innovative methods to motivate staff and to create a succession planning. • Collaborates with others in the development of schedules to optimize clinical time and patient experience. • Develops targets and tracks staff daily performance and productivity. • Creates stretch goals to improve service levels and optimize productivity. • Monitors and maintains work volume statistics. • Develops a process for escalated issues. • Answers questions and recommends corrective services to address complaints. • Aligns with organizational access objectives in support of multi-channels of scheduling. • Accomplishes organizational goals by accepting ownership for new and different requests with complete understanding and clarity to execute against plans. • Supervise and ensure quality customer service to both external customers (patients, patient families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff).

Role Description The Managing Senior Director of Prospect Development is a strategic leader who sets the vision for an integrated prospect development program—encompassing prospect identification, research, and prospect management—ensuring alignment with campaign and institutional goals. The role champions a culture of data integrity, portfolio health, and continuous improvement, enabling fundraisers to effectively qualify, prioritize, and engage high-capacity prospects. The Senior Director is responsible for building, leading, and advocating for a high-performing, industry-leading prospect development team that drives fundraising excellence. This role also serves as a key partner to Advancement leadership, including the President’s Office and Transformational/Principal Gifts teams, delivering actionable intelligence, portfolio strategy, and data-driven insights to advance the Foundation’s most critical philanthropic priorities. What You’ll Be Doing - Direct Prospect Identification Research, and Prospect Management Functions - Serve as the primary strategic advisor on prospect development to senior leadership, ensuring alignment of prospect strategy with top institutional priorities. - Oversee the development and health of prospect portfolios, ensuring appropriate segmentation, assignment, movement, and balance aligned with fundraising capacity and strategy. - Lead Foundation-wide prospect identification strategy, including principal, transformational, and grateful patient pipelines. - Provide oversight of high-integrity data supporting prospect identification, portfolio management and tracking, due diligence, feasibility studies, fundraising priorities, and grateful patient and family pipeline development. - Establish and enforce data integrity standards across prospect records, research outputs, and portfolio data to support accurate reporting and decision making. - Develop and implement policies and standards for Prospect Development that drive strategic insight and support gift development at all levels. - Direct and continuously refine grateful patient prospect identification strategies, leveraging HIPAA compliant clinical data, screening, and partnerships with healthcare stakeholders. - In partnership with Data Solutions & Insights, deliver forward-looking analytics, modeling and scenario planning to help identify the best prospects for the foundation and to guide campaign strategy and leadership decision making. - Supervise the development and execution of prospect identification plans, including electronic screening, data enhancements, and proactive media review. - Provide leadership in prospect lifecycle management, including identification, assignment, movement, and clearance processes. - Review and evaluate new tools and vendors in Prospect Development. - Leadership of Prospect Development Team - Perform proactive outreach to faculty partners to provide training/education related to grateful patient fundraising. - Build collaborative partnerships with faculty that aren’t currently staffed. - Solicit referrals and complete impact reporting. - Liaise with President’s Office & Transformational Giving. - Partner closely with the President’s Office and senior advancement leadership on transformation and principal gift research and strategy, portfolio design, and pipeline development. - Lead campaign prospect strategy, including identification of lead prospects and development of robust pipelines aligned with institutional priorities. - Oversee campaign data infrastructure with a focus on accuracy, transparency, and insight into pipeline strength and gaps. Qualifications - Demonstrated ability to set vision and lead strategic prospect development program spanning prospect identification, research, and prospect management. - Deep knowledge of prospect lifecycle management, including identification, qualification, assignment, movement, and clearance processes. - Superior competencies with business and financial sources; ability to retrieve, organize and analyze complex information. - Demonstrated understanding of prospect rating and wealth analysis. - Ability to understand and effectively manage complex issues in a multi-tiered, academic medical institution. - Exceptional ability to influence without authority and build partnerships with senior leaders, physicians, trustees, and fundraising teams. - Excellent written and verbal communication skills with the ability to translate complex information into actionable insights. - Strong team-building and people management skills; capable of setting priorities, mentoring staff, and fostering a positive, inclusive, and accountable work environment. - Culturally responsive; ability to engage effectively with diverse stakeholders. Requirements - 10+ years of progressively responsible experience in prospect development, prospect research, analytics, or related strategic functions within higher education, healthcare fundraising, nonprofit, or similar environments. - Demonstrated success in building and leading high-performing prospect development teams. - Significant experience leading or shaping prospect management strategy and portfolio optimization at scale. - Demonstrated experience supporting principal and transformational gift initiatives and advising senior leadership. - Strong experience working with complex relational databases and fundraising CRMs. - Hands-on expertise using prospect screening tools and research platforms (e.g., iWave, DonorSearch, LexisNexis). - Proven success in developing, mentoring, and retaining high-performing teams. - Experience establishing or leading data governance and data integrity initiatives. - Experience collaborating with data analytics or business intelligence teams to deliver insights and modeling. Preferred Qualifications - Proficient skills in Microsoft Word, Excel, Outlook and PowerPoint; advanced skills preferred. - Experience working in a relational database (Kindsight AdvancementRM, Salesforce, or other complex fundraising CRM preferred). Working Conditions - Occasional hours outside of normal work hours for meetings or programs. - Prolonged use of a computer. Benefits - Comprehensive medical and dental insurance. - Pension program (The Foundation contributes 12% of your annual salary to a pension). - 22 days of paid vacation, 11 paid holidays, 1 float holiday and 2 days of volunteer time off. - Professional development dollars for each employee. - Hybrid work allowance and much more! - Flexible work environment for those who prefer a hybrid work schedule. - Early closure on Fridays during the summer.

• Responsible for identifying, investigating, and resolving financial discrepancies to recover missed or lost income. • Analyze billing errors, payment disputes, and account adjustments across complex systems to minimize revenue leakage and optimize cash flow. • Uncover missed revenue opportunities, collaborate with operational leaders, billing and revenue cycle analyst to implement corrective actions. • Prepare detailed reports and recommend process improvements to enhance revenue capture. • Reviewing and reconciling accounts, analyzing billing and payment data, and investigating discrepancies to uncover missed revenue opportunities. • Research and reconcile customer chargebacks, deductions, and underpayments across financial or billing systems. • Audit account data to identify patterns of underbilling, overpayment, or delayed claims. • Partner with finance, billing, and operation leaders to resolve errors and implement corrective actions. • Investigate the underlying causes of revenue leakage and recommend process improvements to prevent future losses. • Compile and present financial reports and Key Performance Indicators (KPIs) to leadership regarding recovery metrics. • Other Duties as Assigned.

• Completes translation projects by rendering written text from one language into another while maintaining the meaning, structure, style, and intended impact of the original. • Provides accurate translation of medical documents, letters, educational materials, and other translation projects as assigned by the supervisor. • Proofreads and reviews translations and submits feedback to other translators. • Consults resources appropriately to ensure accurate translations. • Communicates effectively, professionally, and in a friendly manner for correspondence with translation requestors and contracted vendors. • Actively participates in strategic planning and process improvement projects for department-wide initiatives. • Monitors central translations inbox and supports with project management as assigned by the supervisor. • Serves as a cultural and linguistic resource for internal departments, workgroups, and stakeholders. • Works to promote use of translation services for LEP populations and educates on how to ensure effective, accurate, and timely translation of documents. • Educates staff and faculty on topics of cultural awareness, LEP populations, and translation best practices. • Complies with OHSU’s Code of Conduct and core department and job-specific competencies. • Consistently performs the job duties in a professional manner. • Works with other translators to research best standards for delivery of services. • Participates in training, ongoing education, and staff meetings as required.

• Coordinate or manage small projects or sections of larger projects • Draft sections of grant proposals, particularly those focusing on practice facilitation or community engagement • Develop protocols and strategies for practice recruitment or community engagement • Implement study and QI protocols • Participate in the collection, tracking, and/or analysis of qualitative and/or quantitative data • Participate in and/or lead dissemination activities, including publication of manuscripts and presentations and professional conferences • Engage inter-professional clinic teams in practice transformation • Support clinics to develop skills for population-based health and data-driven quality improvement • Facilitate clinic group discussions to set priorities and aid decision making • Create and model QI methods and tools with inter-disciplinary clinic teams