• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs. • Maintain accurate therapist and client schedules while managing cancellations and scheduling changes. • Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations. • Maintain accurate records in scheduling and case management systems. • Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates. • Support new client onboarding by coordinating schedules following authorization approval. • Escalate scheduling conflicts, staffing gaps, and authorization issues as needed. • Generate scheduling reports and monitor scheduling trends to support operational efficiency.

Role Description We are seeking detail-oriented individuals to assist with scheduling, reservations, and itinerary coordination. In this remote role, you will help organize travel details, communicate with clients, coordinate reservations, and support the planning process from beginning to end. This flexible opportunity is ideal for individuals who enjoy organization, planning, and helping others. Training, support resources, and industry tools are available to help you build confidence and develop your skills. Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Requirements - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation

Role Description The Pre-Service RN Care Coordinator is responsible for clinical and operational processes related to transition of care, care coordination, and case management for post-acute care services. This role helps ensure members receive services and equipment ordered by their physician and supports coordination between members, providers, and internal partners. - Perform clinical and operational activities related to transition of care, care coordination, and case management for post-acute care services, including home health, durable medical equipment, and related care management services. - Review and coordinate services or equipment ordered by the physician to support timely, appropriate member care. - Collaborate with providers, members, and internal teams to support continuity of care and resolve service coordination needs. - Document activities accurately and follow established clinical, operational, and compliance guidelines. Qualifications - Active, unrestricted Registered Nurse license in state of residence. - Minimum of 2 years of clinical RN experience. - Ability to work Monday through Friday, 9:00 a.m.–6:00 p.m. Central Time, with flexibility to work any shift between 7:00 a.m. and 7:00 p.m. Central Time based on business needs. - Availability for weekend, on-call, and holiday rotation as needed. - Ability to use a computer, telephone, and other standard office equipment throughout the workday. - Ability to maintain a dependable and reliable work schedule. Requirements - Bachelor of Science in Nursing (preferred). - Multistate RN license (preferred). - 2 or more years of utilization management experience (preferred). - Experience in home health, skilled nursing facility, rehabilitation, post-acute care, or care coordination (preferred). - Experience with Medicare and/or Medicaid managed care programs (preferred). Work Environment - This is a remote position. - This role requires prolonged use of a computer, telephone, and other office equipment throughout the workday. - The position may require sitting for extended periods, as well as occasional walking and standing. Required Skills - Time management and organization: Ability to manage time and resources effectively to complete work efficiently and meet deadlines. - Communication: Ability to communicate clearly and professionally with members, providers, coworkers, and leadership through verbal and written channels. - Critical thinking and decision-making: Ability to identify issues, evaluate information, and develop appropriate solutions. - Autonomy: Ability to work independently with minimal supervision while meeting role expectations. - Technology proficiency: Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint; ability to type 30 words per minute preferred. - Virtual collaboration: Experience using videoconferencing tools such as Webex or similar platforms. Benefits - Hourly rate of 31 - 52 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits starting on day one, including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

• Supports clinical leadership and the care team in patient care activities by providing technical & logistical support within the IKC lane. • Schedules & facilitates patient case reviews; Distributes patient list for review and recommendations to the care team after reviews. • Supports quality improvement activities through gathering, tracking, and reporting data as directed by the manager/supervisor and ROM lead. • Acts as subject matter advisor to peers related to navigating eligible health plan programs and resources • Supports onboarding and training activities in conjunction with clinical support CSM.