OGC is a boutique research and consulting firm specializing in data-driven strategy, innovation testing and CX programs.
Customer Experience Director
Location
Pennsylvania
Posted
33 days ago
Salary
0
Seniority
Lead
Job Description
Customer Experience Director
OGC Global
• Own and lead the end-to-end CX program for a major life insurance client • Design and evolve CX frameworks, measurement systems, and operating models • Translate customer insights into clear, actionable business recommendations • Ensure alignment between CX initiatives and broader business strategy and goals • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.) • Serve as the senior embedded CX advisor to client leadership teams • Build trusted relationships with executives across marketing, product, operations, and service • Lead workshops, presentations, and strategic sessions with stakeholders • Mentor team members and support their professional growth • Oversee customer research, survey programs, and journey analytics • Manage multiple CX work streams and ensure timely delivery of outputs
Job Requirements
- 8–12+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles
- Proven experience leading CX programs for large, complex organizations (insurance or financial services preferred)
- Strong background in consulting or embedded client-facing roles
- Experience managing teams and developing talent
- Deep understanding of CX methodologies, journey mapping, and customer research
- Strong quantitative and analytical skills (Excel, BI tools, survey platforms; SQL/Python a plus)
- Excellent executive communication and storytelling skills
- Ability to operate in a fast-paced, client-facing environment with multiple stakeholders
Benefits
- Professional development
- Flexible work arrangements
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Maintain good customer relations both on the phone and in person • Gather information from customers to help identify and solve problems • Confirm, schedule, and reschedule services for the customer • Set sales appointments for new customers • Answer billing questions • Complete general clerical duties as assigned • Work as a team with Service and Sales • Sell the value of our services and suggest upgrades to service • Smile while talking on the phone
Atención al Cliente, No Ventas
MDY Contact CenterTransformamos tus procesos críticos de negocio en resultados, poniendo a tu alcance la mejor tecnología de clase mundial
• Recepción de llamadas para atender a clientes de Claro PREPAGO sobre sus dudas y consultas. • No hacemos ventas, solo Atencion al Cliente. • Asesores Telefónicos - Gestion remota 100%.
Atención al Cliente - Pagos Puntuales y Quincenales
MDY Contact CenterTransformamos tus procesos críticos de negocio en resultados, poniendo a tu alcance la mejor tecnología de clase mundial
• Recepción de llamadas para atender a clientes de Claro PREPAGO sobre sus dudas y consultas. • No hacemos ventas, solo Atencion al Cliente. • Asesores Telefónicos - Gestion remota 100%
Content Administrator E-learning
KTI Key Talent IndicatorCon más de 6 años de experiencia, somos la consultora tecnológica de RR. HH. que transforma el Talento en éxito.
Role Description - Subir el material educativo a la plataforma, respetando los lineamientos y brindando la mejor experiencia de usuario. - Actualizar la web con contenido relevante y optimizarla acorde a los motores de búsqueda SEO. - Enviar comunicaciones a través de mailing y brindar el soporte a los estudiantes. - Coordinar con la responsable del proyecto para otras acciones de marketing. Qualifications - 1 año de experiencia laboral, de preferencia en el sector educativo y/o con plataformas e-learning. - Conocimientos en Diseño Web o Diseño UX en plataformas LMS (no-code). - Conocimientos en creación de contenido educativo haciendo uso de la IA es un plus. Company Description Con más de 6 años de experiencia, somos la consultora tecnológica de RR. HH. que transforma el Talento en éxito.
