Office Practicum

Role Description The Manager of Growth + Revenue Marketing is responsible for driving pipeline and opportunity creation by managing how leads are captured, worked, and converted across the funnel. This role is focused on performance, ensuring high-intent leads move efficiently from initial engagement through Sales Accepted Leads (SALs) into qualified opportunities. - Improve follow-up and align closely with Sales and an outsourced BDR partner. - Strengthen the systems and processes that support lead management and conversion. - Execute campaigns and programs, including webinars, digital channels, trade shows, and emerging AI-driven discovery. - Identify where performance is breaking down, test solutions, improve results, and adapt quickly. - Take ownership of work while remaining open to feedback and input from the team. Qualifications - Strong analytical skills with experience in funnel optimization and campaign performance analysis. - Ability to balance strategic thinking with hands-on execution. - Strong communication, organization, and project management skills. - Multi-tasking is essential, with the ability to run multiple concurrent projects and meet deadlines. - Must be a team player willing to roll up their sleeves and pitch in when urgent projects require an “all-hands” approach. - Metrics-driven, with proven experience driving pipeline, conversion, and revenue outcomes. Requirements - BS/BA in Marketing, Communications, or a related field required. - 4-5+ years of experience in B2B marketing, growth marketing, or revenue marketing. A background in Healthcare IT is a plus. - Strong background in digital marketing, paid media, and campaign execution. - Demonstrated experience with marketing automation platforms (HubSpot preferred) and CRM systems (Salesforce preferred). - Hands-on experience with email marketing, webinars, nurture programs, and conversion-focused messaging. - Experience working with or managing BDR/SDR teams is a plus. Benefits - Medical, Prescription, Vision, and Dental Insurance. - Life Insurance. - 401(k) with company match. - Paid Time Off, Holidays, and Volunteer Hours. - Company Wellness Program. - Employee Assistance Program. - Short and Long Term Disability Insurance. - Pet Insurance. - Tuition Assistance Program. - Employee Recognition Program.

Description The Software Engineer, III maintains and extends the capabilities of our healthcare technology platform and products. This position is part of our technology team. You will be developing features, analyzing and resolving issues, refactoring code, and maintaining the capabilities of our highly scalable multi-tenant healthcare technology platform. As an individual contributor, you will collaborate with other members of your cross functional team, learn and teach technologies and techniques, attend area tech events, and produce high quality software. Essential Functions / Tasks / Duties / Responsibilities: - Collaborate, as part of the development team, to create technical solutions for our software products. - Takes ownership of old and new products: maintaining, updating - Optimize, refactor, enhance, debug, and troubleshoot existing code - Follow all OP best practices and coding standards - Perform root cause analysis, and propose effective solutions for bugs in the software - Document, maintain, and own technical artifacts, internal knowledge base, best practices, and templates for all integrations; bringing in industry knowledge as appropriate to improve OP’s solutions. - Ensure the best possible performance, quality, and responsiveness of the applications - Understand specifications and requirements for the development/enhancements of interfaces and other types of data exchange, including but not limited to HIE standards and OP interfaces - Protect the integrity of code: creating, submitting and utilizing tests. - Provide transparency of work to the company. - Transfer knowledge within the department and to other technical teams. - Given a high level design can code, implement and test a feature - Able to take a complex task and break it down into smaller pieces - Contribute regularly to technical discussions with team leads - Design a feature and present it to the team lead Requirements Competencies: - Proficient in Java 17+, unit testing frameworks, and version control (Git). - Intermediate experience with MySQL/MongoDB and a deep expertise in designing/maintaining integrations using HIE, OP, and Health IT standards (FHIR, HL7, CCDA, X12). - Working knowledge of networking protocols (TCP/IP, REST) and AWS cloud services. - Proven ability to lead projects through the entire SDLC—from initial design and documentation (Markdown) to coding, testing, implementation, and long-term maintenance. - A track record of shipping high-quality, business-aligned solutions in a fast-paced, Agile environment. - Strong analytical skills used to deconstruct complex datasets and resolve deep-seated technical issues. - Ability to synthesize intricate technical information into clear, well-structured communications for diverse audiences. - A self-starter capable of managing multiple simultaneous engagements with high organizational rigor. - A history of personal integrity, exemplary performance, and successful contribution within team-based settings. - Dedicated to elevating the team through direct mentorship of junior developers and fostering a collaborative engineering culture. Education / Professional Certifications or Licenses Required: - Bachelor’s degree from an accredited college or university, preferably in Computer Science, Software Engineering or related field strongly preferred. Experience Requirements: - 5+ years of software engineering experience. Proficiency in Java 17 or more a more recent version is required. - Spring boot experience required. - Experience with AI Tools (i.e. Claude) required. - Healthcare IT experience preferred. Supervisory responsibilities: - Assists with supervising interns and teaching best practices. Work Environment / Physical demands/ Travel Requirements: - This job operates in a professional remote office environment. This role routinely uses standard office equipment such as laptop computers, and smartphones. - Occasional travel (approx 5%) as needed. Core Values: Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values: - We are Clinician First - Pediatric Care is our Home - We Deliver on our Commitments - Our Success is Based on Results - We Believe in the Power of Teams We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve. Benefits: Our team members enjoy a variety of benefits, including but not limited to: - Medical, Prescription, Vision, and Dental Insurance - Life Insurance - 401(k) with company match - Paid Time Off, Holidays, and Volunteer Hours - Company Wellness Program - Employee Assistance Program - Short and Long Term Disability Insurance - Pet Insurance - Tuition Assistance Program - Employee Recognition Program Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Description The Software Engineer, III maintains and extends the capabilities of our healthcare technology platform and products. This position is part of our technology team. You will be developing features, analyzing and resolving issues, refactoring code, and maintaining the capabilities of our highly scalable multi-tenant healthcare technology platform. As an individual contributor, you will collaborate with other members of your cross functional team, learn and teach technologies and techniques, attend area tech events, and produce high quality software. Essential Functions / Tasks / Duties / Responsibilities: - Collaborate, as part of the development team, to create technical solutions for our software products. - Takes ownership of old and new products: maintaining, updating - Optimize, refactor, enhance, debug, and troubleshoot existing code - Follow all OP best practices and coding standards - Perform root cause analysis, and propose effective solutions for bugs in the software - Document, maintain, and own technical artifacts, internal knowledge base, best practices, and templates for all integrations; bringing in industry knowledge as appropriate to improve OP’s solutions. - Ensure the best possible performance, quality, and responsiveness of the applications - Understand specifications and requirements for the development/enhancements of interfaces and other types of data exchange, including but not limited to HIE standards and OP interfaces - Protect the integrity of code: creating, submitting and utilizing tests. - Provide transparency of work to the company. - Transfer knowledge within the department and to other technical teams. - Given a high level design can code, implement and test a feature - Able to take a complex task and break it down into smaller pieces - Contribute regularly to technical discussions with team leads - Design a feature and present it to the team lead Requirements Competencies: - Proficient in Java 17+, unit testing frameworks, and version control (Git). - Intermediate experience with MySQL/MongoDB and a deep expertise in designing/maintaining integrations using HIE, OP, and Health IT standards (FHIR, HL7, CCDA, X12). - Working knowledge of networking protocols (TCP/IP, REST) and AWS cloud services. - Proven ability to lead projects through the entire SDLC—from initial design and documentation (Markdown) to coding, testing, implementation, and long-term maintenance. - A track record of shipping high-quality, business-aligned solutions in a fast-paced, Agile environment. - Strong analytical skills used to deconstruct complex datasets and resolve deep-seated technical issues. - Ability to synthesize intricate technical information into clear, well-structured communications for diverse audiences. - A self-starter capable of managing multiple simultaneous engagements with high organizational rigor. - A history of personal integrity, exemplary performance, and successful contribution within team-based settings. - Dedicated to elevating the team through direct mentorship of junior developers and fostering a collaborative engineering culture. Education / Professional Certifications or Licenses Required: - Bachelor’s degree from an accredited college or university, preferably in Computer Science, Software Engineering or related field strongly preferred. Experience Requirements: - 5+ years of software engineering experience. Proficiency in Java 17 or more a more recent version is required. - Spring boot experience required. - Healthcare IT experience preferred. Supervisory responsibilities: - Assists with supervising interns and teaching best practices. Work Environment / Physical demands/ Travel Requirements: - This job operates in a professional remote office environment. This role routinely uses standard office equipment such as laptop computers, and smartphones. - Occasional travel (approx 5%) as needed. Core Values: Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values: - We are Clinician First - Pediatric Care is our Home - We Deliver on our Commitments - Our Success is Based on Results - We Believe in the Power of Teams We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve. Benefits: Our team members enjoy a variety of benefits, including but not limited to: - Medical, Prescription, Vision, and Dental Insurance - Life Insurance - 401(k) with company match - Paid Time Off, Holidays, and Volunteer Hours - Company Wellness Program - Employee Assistance Program - Short and Long Term Disability Insurance - Pet Insurance - Tuition Assistance Program - Employee Recognition Program Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Description The Training Specialist provides our clients with optimum knowledge and use of the software and assists them in their transition to Office Practicum. In this role, the incumbent may specialize in either billing or clinical areas. Essential Functions / Tasks / Duties / Responsibilities: - Use our blended learning model to train physicians, mid level providers, clinical staff and support staff in the use of Office Practicum’s electronic health records and practice management software. - Delivers training through our different modalities of training: - Instructor Led: - 1-1 web based training - Group Training: - Multiple practices - Remote - Onsite - Onsite - Go live support - Superuser training - Webinar - Group monthly webinars - Perform workflow analyses and develop electronic based practice workflows during the implementation process on an as needed basis. - Regularly plan and deliver education/training required for implementation of software solution for go-live. - Assist in content creation for training outlines as needed - Stay current with software releases - Troubleshoot and communicate potential problems and issues at client sites to other members of the implementation team on an as needed basis. - Regularly provide remote and onsite go-live support for clients. - Work with staff and physicians to optimize the use of software solutions through continuing education and training. Requirements Competencies - Critical Thinking: Problem-solving with a focus on abstract software concepts. - Communication: Expert in presentation, active listening, and technical writing. - Adaptability: Change-tolerant and quick to master new software applications. - Client Management: Service-oriented with the ability to manage expectations under pressure. - Instructional Flexibility: Capable of tailoring content for diverse learning needs. - Ownership: Highly organized, independent, and committed to continuous self-development. - Knowledge: understanding of the healthcare industry, physician office workflows, meaningful use, and patient centered medical home. Education / Professional Certifications or Licenses: - Bachelor’s Degree strongly preferred Experience Requirements: - 2-4 years experience training end users on EHR systems at client sites and remotely. - Experience in ambulatory settings, preferably pediatrics. - Experience developing Training Curriculum materials is a plus. Work Environment / Physical demands/ Travel Requirements: - This job operates in a professional remote office environment. This role routinely uses standard office equipment such as laptop computers, and smartphones. - Travel: 50% or up to 2 weeks per month - Prolonged periods of time sitting when not traveling. Core Values: Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values: - We are Clinician First - Pediatric Care is our Home - We Deliver on our Commitments - Our Success is Based on Results - We Believe in the Power of Teams We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve. Benefits: Our team members enjoy a variety of benefits, including but not limited to: - Medical, Prescription, Vision, and Dental Insurance - Life Insurance - 401(k) with company match - Paid Time Off, Holidays, and Volunteer Hours - Company Wellness Program - Employee Assistance Program - Short and Long Term Disability Insurance - Pet Insurance - Tuition Assistance Program - Employee Recognition Program Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Description The Associate Customer Success Manager (ACSM) focuses on building loyalty with assigned Office Practicum clients (1-2 providers) by increasing product adoption, addressing issues, and helping the Account Management team with upsells and renewals. The ACSM develops strong, strategic partnerships with small-sized accounts to ensure the highest level of client satisfaction. This position is responsible for proactively mitigating churn risk and managing retention efforts. Essential Functions / Tasks / Duties / Responsibilities: - Establish and maintain client relationships with small-sized practices (1-2 providers), understanding practice goals and challenges - Meet with practice leadership proactively on a regular basis - Record and report on customer trends (successes, needs, issues) - Provide high level product support and triage concerns properly - Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate - Work with pediatric practices to optimize their usage and expertise of Office Practicum - Provide a smooth transition for customers after OP Implementation - Driving growth through net retention improvements and lead generation - Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores - Meet and exceed set KPIs - Contribute to product roadmap by feeding back the customer’s voice, empathetic listening to them and translating their needs internally - Identify and increase reference sites Requirements Competencies: - Establishes and maintains effective relationships with customers and gains their trust and respect. - Able to communicate orally and in writing, with clarity and good effect. - Identifies opportunities and issues, proactively acts and follows through on work activities. - Able to operate within the remote work environment through social communication and interactions. - Able to solve problems using logic, judgment and data to determine effective solutions. - Able to manage and prioritize a high volume of customer relationships while delivering responsive, high-quality service. - Experience with Salesforce and EHR’s preferred. Education / Professional Certifications or Licenses: - Bachelor's degree preferred Experience Requirements: - 1-3 years of demonstrated client focused experience, preferably in a Client Success or Account Management role. - Experience in healthcare practice management or the software industry. - Experience in a highly dynamic environment. - Experience in navigating challenging business matters. - EHR experience strongly preferred. Work Environment / Physical demands/ Travel Requirements: - This job operates in a professional remote office environment. - This role routinely uses standard office equipment such as laptop computers and smartphones. - Travel to OP hubs and client sites is required. Core Values: Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values: - We are Clinician First - Pediatric Care is our Home - We Deliver on our Commitments - Our Success is Based on Results - We Believe in the Power of Teams We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve. Benefits: Our team members enjoy a variety of benefits, including but not limited to: - Medical, Prescription, Vision, and Dental Insurance - Life Insurance - 401(k) with company match - Paid Time Off, Holidays, and Volunteer Hours - Company Wellness Program - Employee Assistance Program - Short and Long Term Disability Insurance - Pet Insurance - Tuition Assistance Program - Employee Recognition Program Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The position is for an aspiring professional with an accounting background who wants to work within a fast growing software as a service company. Responsibilities include but are not limited to: - Routine monthly invoicing and maintenance - Managing and recording all incoming payments - Performing contract renewals - Triaging incoming customer requests by phone and email - Full ownership of the collections process - Accounts payable and cash disbursements - Assist in the month end close and work with the team on any ad-hoc analyses and requests With experience, the role will grow to take on more month end close responsibilities. - Full understanding and ownership of the invoicing process for 1,000+ customers - Responsible for researching and solving invoicing and payment discrepancies - Responding to customer calls/emails and making adjustments to customer accounts as needed - Responsible for the daily reconciliation and recording of incoming payments - Accountable for all aspects of the collections processes - Review contract changes to ensure billing is completed timely and accurately - Processes contract renewals and provides detail across departments as needed Qualifications - Bachelor’s degree in accounting or finance preferred - Minimum 2 years of related accounting experience - Experience in accounts receivable and customer billing - Experience with billing for a SaaS company strongly preferred Requirements - Familiarity with Accounting Systems, and prior use of Salesforce.com - Moderate Excel skills - Demonstrated ability to complete assignments within tight time constraints - Friendly and professional demeanor especially when interacting with customers - Highly organized, excellent oral and written communications skills - Self-starter and able to work in fast-paced environment Supervisory Responsibilities - The Billing Analyst has no direct supervisory responsibilities, but does serve as a coach and mentor for those in the accounting department Work Environment / Physical demands/ Travel Requirements - This job operates in a professional remote office environment - This role routinely uses standard office equipment such as laptops and smart phones - Proximity to our Fort Washington, PA office is preferred, but not required Equal Employment Opportunity Statement Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age, physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. Americans with Disabilities Act Statement Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation.