Nth Degree

• Dedicated to Responding to inquiries and requests via phone, email, web chat, and occasionally onsite at the event. • Travel locally to provide onsite exhibitor services at tradeshows at least 50% of the year. • Assist exhibitors with orders and questions at the Service Desk at the show site. • Working in conjunction with the Project Manager, Freight Representative, Labor Representative, and Account Executive to resolve any issues and ensure all materials and labor are delivered as promised to the exhibitor. • Processing Exhibitor orders, receiving reports, labor orders, display, and graphic rental orders, and bills of lading. • Performing collection duties. • Working through customer-related issues without direct supervision and escalating issues as necessary. • Identifying opportunities to sell Fern products and services to exhibiting organizations. • Other duties as assigned.

Role Description We are looking to add a remote Event Support Rep. In this role, you will be responsible for managing a high volume of customer inquiries about our products and services. You will process complex requirements, resolve complaints, and track customer interactions, including order and billing status. A high level of proficiency in customer service and contact center procedures is required. You'll also be accountable for meeting service goals focused on accuracy, timeliness, knowledge, and quality. You will report directly to the Contact Center Manager. Position is fully remote with ability to travel 4-5 times a year. Pay is $22/hr. What you’ll do: - Manage inbound phone calls, emails, and chats with accuracy and efficiency. - Provide excellent customer service, in line with Fern's customer service standards. - Address products, services, billing questions, and technical issues. - Assist with event-related requests. - Enter orders and exhibitor information into Fern billing systems. - Process, research, and resolve complex requirements to ensure customer satisfaction. - Assist customers with online login and ordering. - Troubleshoot and report website issues. - Up-sell to current customers and cross-sell Fern services. - Manage and process inbound leads. - Transition between inbound support and outbound sales initiatives. - Quote prices and credit terms in compliance with company policies. - Enter sales opportunities and customer information into CRM and other systems. - Maintain a log report of all customer inquiries and resolutions. - Keep updated on all exhibitor products, services, and exhibitor online ordering ecommerce platform. Qualifications - High school diploma or equivalent. - 2+ years of customer service experience. - Strong computer skills, proficient in MS Office/365, particularly Excel, Word, Outlook, and Teams. - Ability to work both independently and in a team. - Ability to juggle multiple tasks in a fast-paced environment. - Detail-oriented with excellent organizational skills. - Strong verbal and written communication skills. - Positive "can-do" attitude. - Can travel to at least 4 shows per year for training. Company Description Fern is at the top of the trade show and expo service industry. Our operation spans more than 200 cities from coast to coast. In other words, wherever there’s a major convention center and event venue, we’re there with experienced local teams providing exceptional service and support, whenever you need it. We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

Role Description We are looking to add a Senior Structural Designer to our Creative Team. The Senior Structure Designer leads structural design and detailing for modular systems, custom builds, and engineered elements used in exhibits, events, and environments. This role translates creative design intent into practical, buildable solutions that meet brand, safety, and budget requirements. Serving as both a technical lead and mentor, the Senior Structure Designer works closely with the conceptual and technical teams to ensure all structures are innovative, functional, and efficiently fabricated. You will report to the Director of Creative Services. Position may be done remotely. Limited travel may be required. Salary is $90,000-100,000. What You’ll Do: - Lead the design and detailing of structural systems, including both modular and custom fabrication frameworks. - Revise and update structural drawings as needed based on feedback, technical adjustments, or production constraints. - Translate creative concepts into precise technical drawings, models, and installation plans. - Provide creative problem-solving for structural challenges, balancing aesthetics, safety, and budget. - Collaborate with creative designers, account managers, engineers, and fabrication teams to ensure alignment on project goals. - Mentor and guide junior designers/detailers, providing training and feedback. - Stay current with fabrication techniques, materials, and industry trends to introduce new solutions. Qualifications - 7+ years of structural design/detailing experience in exhibits, events, architectural, or custom fabrication industries. - Expert proficiency in AutoCAD (2D & 3D); experience with Inventor, SolidWorks, or other parametric modeling tools preferred. - Strong understanding of modular fabrication systems and materials. - Ability to visualize in 3D and foresee potential build challenges. - Excellent problem-solving skills with the ability to develop creative, buildable solutions. - Strong communication skills for cross-team collaboration. - Technical degree or certification in structural design, drafting, engineering technology, or a related field preferred. Professional Attributes - Contributes to a studio environment that values shared ideas, celebrates achievements, and encourages continuous learning. - Navigate a fast-paced workload with the ability to pivot quickly as timelines shift. - Maintains consistent availability during core hours with flexibility for project deadlines. - Embraces feedback as part of the design process, iterating quickly to refine concepts. - Work within the designated software, platforms, and workflow systems set by the Creative Services Department. Company Description Fern is at the top of the trade show and expo service industry. Our operation spans more than 200 cities from coast to coast. In other words, wherever there’s a major convention center and event venue, we’re there with experienced local teams providing exceptional service and support, whenever you need it. We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard. Fern is an equal opportunity employer committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Role Description We are looking to add a Senior Floorplan Designer to our Creative Team. The Senior Floorplan Designer leads the development, modification, and maintenance of detailed facility floorplans for events and tradeshows. They are experts in spatial layouts, booth placements, and structural planning, with advanced knowledge of CAD workflows and production requirements. In addition to producing their own work, they serve as a mentor to junior team members, review work for accuracy, and collaborate with Creative Leads, Technical Leads, and Account Executives to ensure all floorplans meet technical standards and project needs. You will report to the Director of Creative Services. Position may be done remotely. Limited travel may be required. Salary is $70,000-80,000 What You’ll Do: - Create, revise, and finalize complex facility floorplans with a high degree of accuracy and detail. - Oversee booth and structural placement, ensuring adherence to client specifications and venue requirements. - Develop advanced carpet plans and cut reports, resolving complex layout challenges. - Review and approve work from Designers and Junior Designers for accuracy, compliance, and efficiency. - Mentor team members, providing guidance on best practices and technical problem-solving. - Proactively identify and resolve space planning conflicts or logistical challenges before production. - Maintain and enforce departmental software standards and workflow processes. - Manage workload distribution for floorplan tasks in coordination with Leads. Qualifications - 7+ years of floor plan design experience within the trade show, events, or experiential marketing industry strongly preferred. - Expert proficiency in AutoCAD. - Knowledge of ExpoCAD strongly preferred, particularly for large-scale convention or trade show floorplans. - Demonstrated experience designing exhibit and event facility layouts, including booth configurations, aisle planning, fire lane requirements, and venue regulations. - Ability to mentor and guide other designers, providing constructive feedback and technical direction. - Proven ability to manage complex, large-scale show layouts under tight deadlines. - Strong communication and collaboration skills for working cross-functionally with operations, sales, and creative teams. - Technical degree or certification in drafting, structural design, engineering technology, or a related field preferred. Professional Attributes - Contributes to a studio environment that values shared ideas, celebrates achievements, and encourages continuous learning. - Navigate a fast-paced workload with the ability to pivot quickly as timelines shift. - Maintains consistent availability during core hours with flexibility for project deadlines. - Embraces feedback as part of the design process, iterating quickly to refine concepts. - Work within the designated software, platforms, and workflow systems set by the Creative. Company Description Fern is at the top of the trade show and expo service industry. Our operation spans more than 200 cities from coast to coast. In other words, wherever there’s a major convention center and event venue, we’re there with experienced local teams providing exceptional service and support, whenever you need it. We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.