Role Description The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care. Key Responsibilities - Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift. - Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day). - Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment. - Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience. - Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows. - Collaborate with providers to coordinate timely and effective patient care via telephonic communication. - Perform monthly wellness assessments and complete comprehensive chart reviews. - Accurately document all patient interactions in our clinical platform in real time. - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards. - Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. Qualifications - Active compact LVN/LPN license required. - California LVN license required. - Proficient with computers, EMRs, and telehealth tools. - Strong communication and organizational skills. - Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work. - Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions. - Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets. - Ability to multitask across multiple technology platforms simultaneously. Requirements - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). - Prior call center or high-volume telephonic care experience. - Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales). Work From Home Requirements - Minimum internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required — no Wi-Fi. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. - Company-provided equipment shipped upon hire. Schedule - This position operates on a 4-day work week structure, consisting of 10-hour shifts. - Must be available to work rotating holidays throughout the year. - Requires mandatory coverage of a minimum of two (2) weekends per month. Training Requirements - All new hires must complete a comprehensive training program. - Duration: Four weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay of $24–$26 per hour. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation: - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment. Join Our Mission-Driven Team At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients. Recruitment Fraud Alert Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures. If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.