Role Description Software Mind is building a private, tenant-isolated AI assistant for the real estate title and settlement industry. The platform is a retrieval-first (RAG) system that ingests historical email, documents, and structured metadata into a per-tenant vector index, and serves grounded, cited, expert-weighted answers through a chat-style Q&A interface with single sign-on and full audit logging. The platform is AWS-native with a Python/FastAPI backend, Vue.js frontend, OpenSearch/Pinecone vector store, and OpenAI/Anthropic/Bedrock as LLM provider. You will join a senior, cross-functional LATAM-based team where hands-on AI delivery experience, not just familiarity, is the baseline expectation. You will serve as the requirements and alignment anchor for the engagement, translating domain knowledge, SME expertise patterns, and retrieval accuracy logic into structured, traceable specifications the engineering team can build against. You will also design the accuracy validation rubrics used at go/no-go gates. This is not a documentation-only role. Responsibilities - Lead discovery sessions and SME alignment workshops; produce structured requirements and integration assumption documentation. - Define data ingestion scope: folder selection, corpus boundaries, PII classification requirements, and tenant governance rules. - Translate expert-weighting business logic into specifications for the retrieval and ranking layer. - Author and maintain the accuracy rubric framework used for SME validation. - Write and validate user stories (INVEST-compliant) with acceptance criteria tied to delivery milestones. - Produce and maintain schema documentation for the data processing pipeline. - Facilitate query clustering analysis to prioritise accuracy tuning work. - Bridge between client Designated Expert input and the engineering team's implementation backlog. - Maintain requirements traceability across Jira and Confluence throughout all phases. Qualifications - +90% English written and oral (at least B2 level). Excellent written and spoken English direct engagement with client stakeholders is expected. - 6+ years as a Business Analyst on software delivery projects; senior seniority required. - Proven ability to translate complex business needs into structured, developer-ready requirements (user stories, use cases, acceptance criteria). - Strong data literacy: ability to reason about document structures, metadata schemas, and classification logic. - Experience eliciting requirements from domain SMEs and translating them into implementable specifications. - Proficiency with user story authoring, backlog management, and acceptance criteria definition in agile environments. AI Experience (Required Not Optional) - At least one project involving requirements definition or evaluation design for a production AI/ML or NLP system RAG, search, classification, recommendation, or similar. - Ability to define evaluation criteria and accuracy rubrics for AI system outputs, not just functional requirements. - Understanding of LLM behaviour, grounding, hallucination risk, and retrieval relevance trade-offs at a conceptual level sufficient to write testable acceptance criteria. - Experience bridging between domain subject-matter experts and AI/ML engineering teams. Nice-to-Have - Domain exposure to legal, compliance, financial services, or document-heavy regulated industries. - Experience with PII classification, data governance, or privacy-by-design requirements. - Familiarity with LangChain, vector search concepts, or document processing pipelines at a conceptual level. Company Description We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Role Description The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a dedicated Intermediate Business Analyst to join our dynamic team. In this pivotal role, you will provide essential operational subject matter and technical support for the AZ360 HRM modules, leveraging Transact Structured Query Language (TSQL) to deliver impactful reporting and data insights. Serving as a primary liaison between the Information Technology department and a key business unit, you will facilitate the seamless integration of technology and business processes to ensure organizational goals are met. Working under general supervision, you will: - Collaborate closely with technical teams to perform system configuration and comprehensive testing for AZ360, PageUp, and CSOD modules. - Execute specific system modifications and process improvements identified during discovery sessions with key divisions, including the Benefits Services Division (BSD), Human Resources Division (HRD), and the Division of Business and Finance (DBF). - Serve as the primary responder for troubleshooting business unit and department system issues to ensure continuous operational support. - Perform initial technical analysis and manage the end-to-end ticketing process for system resolutions to maintain overall environment stability. - Utilize Transact Structured Query Language (TSQL) to develop ad hoc reports and perform complex data extractions. - Assist in the collection and analysis of performance metrics to validate that implemented solutions meet agency expectations and functional requirements. - Partner with customers to identify business unit challenges, collect detailed requirements, and provide documentation for best practice models and resolutions. - Support the statewide roll-out of the Arizona Management System (AMS) and assist in developing training content for new AZ360 modules. - Prepare professional briefing documentation, presentations, and reports for various agency stakeholders. - Participate in relevant professional meetings and training sessions, which may include travel on State business. - Demonstrate flexibility to work nights and weekends as required to accomplish mission-critical tasks and meet rigorous deadlines. Qualifications - General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development. - Familiarity with Business Analysis Body of Knowledge (BABOK). - AZ360 (CGI Advantage), PageUp Recruiting, configuration and analysis, including Spreadsheet Designer; TSQL reporting, SQL Server reporting services, AZ360 tables. - Data collection and analytics, project management principles and practices, partnering and consulting with customers of all levels, Google software suite, and translating data trends into usable information for non-technical audiences. Requirements - Executing LEAN continuous improvement, making informed decisions/recommendations, performing advanced Excel and Google Sheets functions. - Documenting process flows and value stream mapping, identifying the root-cause of issues and formulating solutions, research and analysis techniques. - Planning, prioritizing and completing multiple tasks, maintaining a high degree of confidentiality and providing a high level of customer service. - Effectively adapt to multiple/changing priorities, work under pressure to meet project deliverables and changing deadlines; establish and maintain interpersonal relationships. - Understand the needs of State Government agencies and work independently or in a team environment. Benefits - Sick leave - Vacation with 10 paid holidays per year - Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) - Health and dental insurance - Retirement plan - Life insurance and long-term disability insurance - Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance - Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment.

• Analyze the impact of our services across districts to discover insights that tell the story of our impact, what leads to repeatable results, and what indicates when outcomes are at risk • Develop innovative reporting and story-telling approaches to address business problems and solutions • Create clear and simple data visualizations, tables, and dashboards using business intelligence tools for tracking metrics, prototyping GroweLab reports, and sharing insights with stakeholders • Use modern reporting tools to streamline and automate manual, repetitive reporting processes, bringing new insights to leaders in an interactive and timely manner • Make recommendations surrounding which data points to analyze and monitor depending on the project goals • Develop ad-hoc reporting in support of business processes and data-driven decision making. • Coordinate inputs from multiple sources, synthesize data/information and create qualitative commentary capturing key messages • Use data modeling, prototyping, statistics, data mining, scenario analysis to collect, explore, and extract insights and summarize them in concise reports • Prepare data for analysis by inspecting, cleansing, and performing transformation as necessary • Support data integrity by providing quality assurance and performing user acceptance testing on platform reports and associated data, to ensure they are complete, consistent, and provide accurate data • Develop and administer surveys for the purposes of data collection on e2L products • Act as a "Data Translator" to communicate and understand the value of analytical work • Other duties as assigned

• Lead requirements analysis by collaborating with client stakeholders, reviewing documentation, conducting workshops to surface business needs, and translating requirements into well-architected platform solutions • Develop detailed technical solution documentation including process flowcharts, diagrams, data models, and user guides • Own the full user story lifecycle: author stories with testable acceptance criteria in Jira, and drive ongoing requirements clarification with client and internal stakeholders through delivery. • Configure and maintain business applications using the Evoke low-code platform, operating within solution designs established by the development team and escalating design decisions accordingly • Ensure all production changes follow lifecycle methodology, version control, appropriate testing, and risk guidelines • Conduct working sessions with clients to facilitate feedback and resolve issues during client review and UAT • Lead end-user and administrator training sessions • Facilitate User Acceptance Testing, guiding end users and resolving reported issues • Triage and document system issues during client review and testing, coordinating with solution developers on resolution