We save lives through cell therapy.
Donor Engagement Specialist
Location
Colorado
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Donor Engagement Specialist
NMDP
• This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life. • The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors. • Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly. • The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through. • Good guardianship of member confidentiality and identity is required. • Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.
Job Requirements
- Bachelor's degree in human services or a Health Care related field is required.
- Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change.
- Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
- Experience with basic word processing and data entry required.
- Knowledge of MS Office, including basic word processing, spreadsheet, and database software application skills.
- Proficiently applying computer skills and engaging with customers simultaneously.
- Advanced internet research skills including familiarity with social media.
Benefits
- NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
- Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.
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