Patient Financial Coordinator

Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

EST (UTC-5)

Posted

1 day ago

Salary

$1.5K / month

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Financial Coordinator

NIVA Health

Role Description Are you passionate about making a difference in patients’ lives while navigating the dynamic world of healthcare finance? Do you thrive in a fast-paced environment, providing exceptional support and clarity to those in need? If so, NIVA Health invites you to apply for our fully-remote Patient Financial Coordinator role! As a Patient Financial Coordinator (PFC), you will set the tone for a positive patient financial experience—ensuring clarity, consistency, and kindness in every interaction while upholding our Core Values: Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity. - Serve as the primary point of contact for patient financial communications. - Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities. - Contact patients prior to or following services to discuss financial responsibility and collect payments. - Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements. - Document all financial communications and transactions in the appropriate systems. - Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate. - Proactively help reduce bad debt through timely patient outreach. - Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects. - Consistently deliver compassionate customer service to patients, referral sources, and internal teams. - Maintain strict confidentiality and HIPAA compliance at all times. Qualifications - Have a high school diploma or equivalent (required). - Bring at least 2 years of experience in healthcare revenue cycle or a medical office setting. - Understand U.S. medical insurance terminology — including Medicare, Medicaid, and commercial insurers. - Demonstrate excellent customer service skills and professional phone etiquette. - Communicate clearly and empathetically, translating complex financial or insurance topics into patient-friendly language. - Are highly organized, detail-oriented, and comfortable managing multiple priorities. - Are proficient with Microsoft Office and, ideally, EMRs/practice management systems. - Embrace and promote NIVA Health’s Core Values in every interaction. Requirements - Bonus Points If You: - Have 3+ years of experience in patient financial services or medical billing. - Are experienced in collecting patient balances in a clinic, hospital, or specialty care environment. - Have worked with wound care or similar healthcare specialties (not required). - Have experience using payment processing and revenue cycle systems. Key Performance Indicators (KPIs) - Exceptional patient financial experience and satisfaction. - Upfront collections and reduction of accounts receivable. - Accurate documentation of financial interactions. - Compliance with regulatory and organizational standards. - Support of revenue cycle initiatives that improve cash flow/efficiency. Benefits - Pay: $1,500 per month - Work Schedule: US Eastern Timezone (Monday-Friday) - Location: Fully Remote Company Description At NIVA Health, you’re empowered to make a meaningful impact on patients—helping them navigate healthcare costs with compassion and confidence. We celebrate achievement, invest in your continued growth, and foster a collaborative and positive team environment.

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