Patient Financial Coordinator

Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

1 day ago

Salary

$1.5K / month

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Patient Financial Coordinator

NIVA Health

• Serve as the primary point of contact for patient financial communications. • Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities. • Contact patients prior to or following services to discuss financial responsibility and collect payments. • Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements. • Document all financial communications and transactions in the appropriate systems. • Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate. • Proactively help reduce bad debt through timely patient outreach. • Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects. • Consistently deliver compassionate customer service to patients, referral sources, and internal teams. • Maintain strict confidentiality and HIPAA compliance at all times.

Job Requirements

  • Have a high school diploma or equivalent (required).
  • Bring at least 2 years of experience in healthcare revenue cycle or a medical office setting.
  • Understand U.S. medical insurance terminology — including Medicare, Medicaid, and commercial insurers.
  • Demonstrate excellent customer service skills and professional phone etiquette.
  • Communicate clearly and empathetically, translating complex financial or insurance topics into patient-friendly language.
  • Are highly organized, detail-oriented, and comfortable managing multiple priorities.
  • Are proficient with Microsoft Office and, ideally, EMRs/practice management systems.
  • Embrace and promote NIVA Health’s Core Values in every interaction.

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