Nexcess

Role Description We are looking for a Program Manager to join the Nexcess Platform PM Team and own end-to-end delivery of assigned programs and projects across the Nexcess Platform Roadmap. This is a high-accountability, cross-functional role that sits at the center of how Nexcess builds and ships platform capabilities. You will report to the Director of Program Management and work directly with Engineering, Product, Reliability, Sales, Marketing, and Client Success to move programs from intake through delivery. Your programs are committed roadmap investments with real revenue implications, technical complexity, and cross-functional dependencies that span multiple teams and timelines. You bring a mix of project and program management experience, communicate clearly at all levels of the organization, and know how to drive alignment across teams that do not always share the same priorities. You are organized, proactive, and comfortable owning your work independently. What You Will Do - Own Program and Project Delivery - Own end-to-end delivery of assigned programs and projects from initiation through close - Build and maintain program plans, schedules, RAID logs, and dependency maps across all active workstreams - Drive progress against milestones and hold cross-functional teams accountable to delivery commitments - Identify risks and blockers early, escalate with context, and help resolve them - Support quarterly roadmap intake and planning cycles in collaboration with the Director of Program Management - Lead Stakeholder Communication and Reporting - Build and maintain SLT-level status reporting for all assigned programs and projects - Facilitate regular stakeholder meetings, publish decisions and action items, and maintain momentum between sessions - Manage communication across Engineering, Product, and GTM partners throughout the program lifecycle - Support executive-level reporting for the Director and Product VP - Bring clear, confident communication to ambiguous or high-pressure delivery situations - Drive GTM Readiness and Enablement - Coordinate GTM readiness across Sales, Marketing, Client Success, and Training for assigned programs and projects - Ensure all GTM dependencies are identified, tracked, and resolved ahead of launch - Lead and facilitate internal enablement sessions for assigned programs - Manage launch checklists and go-live coordination - Own UAT Planning and Execution - Own comprehensive UAT planning, execution, triage, and prioritization for assigned programs and projects - Coordinate UAT participation across QA, Engineering, and Product teams - Track defect resolution and acceptance sign-off through program readiness - Ensure UAT outcomes are documented and communicated to all relevant stakeholders - Contribute to PMO Standards and Delivery Planning - Collaborate with the Director on resource and capacity planning across quarters - Serve as a tool administrator for assigned programs and projects in Linear and Asana - Contribute to PMO process, template, and delivery framework improvements - Participate in cross-org PM collaboration sessions and quarterly planning cycles Qualifications - 5 to 8 years of combined program and project management experience - Demonstrated history managing complex, cross-functional programs and projects independently - Experience delivering programs with SLT stakeholder accountability and executive-level reporting - Background in managed hosting, cloud infrastructure, or B2B SaaS strongly preferred - Ability to coordinate across Engineering, Product, and GTM teams simultaneously - Strong written and verbal communication, especially in high-pressure or ambiguous delivery situations - PMP certification preferred or actively in progress Requirements - Project and program management platforms: Linear, Asana, Jira, or similar - Communication and documentation tools: Slack, Confluence, Google Workspace, or similar - Familiarity with Agile, hybrid, or waterfall delivery environments - Ability to translate delivery complexity into clear status and risk language for leadership audiences - Experience with roadmap planning, dependency mapping, and cross-team coordination at scale Nice to Have - PMP certification (active) - Experience coordinating GTM readiness across Sales, Marketing, and Client Success simultaneously - Background running UAT end-to-end including triage, defect tracking, and sign-off - Experience supporting quarterly roadmap intake and planning with a Product or Engineering leadership team - Familiarity with compliance-adjacent delivery environments such as PCI, HIPAA, or SOC 2 - Exposure to eCommerce platform delivery, cloud infrastructure programs, or CDN services Benefits - Competitive base salary with room to grow - Traditional and Roth 401k with company matching - Remote-first team environment - Consistent and set work hours - High-ownership programs with real business impact and executive visibility - A voice in how the PMO is built and how delivery is done - Clear growth path into Senior Program Manager roles - US-based team with regular offsites for planning, collaboration, and team building

Role Description As an SDR, you will identify new business opportunities through phone prospecting, LinkedIn, and email outreach. You'll engage with IT leaders, CTOs, and heads of IT departments to uncover opportunities by showcasing the value of our products and customer care services. - Contact targeted new business accounts via proactive calling - Develop written messaging for various platforms, including email and social media - Leverage social media and online tools to personalize prospecting efforts - Maintain accurate records in the CRM system (Salesforce) - Acquire and convey technical information about our products and target industries - Adhere to a defined sales and prospecting process while maintaining high productivity - Collaborate to refine prospecting strategies and boost revenue generation - Achieve individual sales targets that contribute to overall team performance - Represent the company at global industry events Qualifications - Highly target-driven with a strong ambition to succeed - Motivated to achieve success and pursue a high-earning career in a fast-paced industry where compensation is directly performance-based - Exceptional written and verbal communication skills, with the ability to clearly express your passion for a sales career - Eager to contribute significantly to the growth of a dynamic and ambitious company - Excellent questioning and active listening skills - Open and adaptable to learning new skills Requirements - B2B Sales experience within the IaaS/Technology industries (not required) Benefits - Competitive salary, comprehensive benefits, and growth opportunities across CloudOne Digital’s family of brands - Comprehensive benefits package - Traditional and Roth 401(k) with company matching - A collaborative, team-oriented culture - Consistent and predictable work hours - Engaging, varied work that keeps each day different - Opportunities to contribute ideas and influence how work gets done Disclaimer This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. Equal Employment Opportunity Policy Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. #LI-REMOTE

Role Description We are seeking a highly skilled Senior Data Analyst (with a strong background in Analytics Engineering principles) to join our growing Performance Management team. This critical role will be instrumental in transforming raw business data into trusted, organized, and actionable datasets that drive strategic decision-making. You will be the vital link between our business stakeholders and our data warehouse, responsible for designing, building, and maintaining the core logic used to calculate our most important Key Performance Indicators (KPIs) and financial metrics. The ideal candidate will be equally comfortable performing deep-dive analysis in Excel and modeling complex data structures using dbt and SQL. Compensation: The base salary for this role is between $90k-$100k. Responsibilities: - KPI Development: Partner with business leaders (e.g., Finance, Sales, Product) to define, document, and standardize key financial and operational metrics and KPIs. Ensure these metrics are calculated consistently across all reporting tools. - Business Analysis: Conduct deep-dive analyses using Excel and reporting tools (we use PowerBI, but tools like Looker, Tableau, or Sigma are just as relevant) to translate data trends into clear, actionable insights and recommendations for leadership. - Data Modeling & Transformation: Design, develop, and maintain robust data transformation pipelines using dbt (data build tool) and SQL to create accurate and easily consumable data models within our data warehouse. - Data Reliability: Implement data quality checks and monitoring within the dbt framework to ensure the integrity and trust of our core business datasets. - Documentation: Maintain clear and comprehensive documentation for all data models, metrics, and transformation logic. - Cross-Functional Support: Act as a subject matter expert for data and analytics, helping analysts and stakeholders use the trusted datasets effectively. - Project Management: Effectively organize and manage projects to completion, driving towards timely and effective outcomes. Qualifications - Experience: 4+ years of professional experience in a Data Analyst, BI Developer, or Analytics Engineer role. - SQL Mastery: Expert-level proficiency in writing complex, highly performant SQL queries, including window functions, CTEs, and various join types. - Analytics Engineering Tooling: Proven, hands-on experience with dbt (data build tool) for data modeling, orchestration, and testing. - Spreadsheet Fluency: Advanced proficiency in Microsoft Excel or Google Sheets for modeling, deep-dive analysis, forecasting, and presenting data (e.g., Pivot Tables, complex functions like INDEX/MATCH, array formulas). - Business Acumen: Strong understanding of core business and financial metrics, particularly those relevant to SaaS or recurring revenue models (e.g., ARR, MRR, Churn, LTV, CAC, Margin). Preferred Qualifications - Experience with a cloud data warehouse platform (e.g., Snowflake, Google BigQuery, Amazon Redshift). - Familiarity with modern BI tools (e.g., Looker/LookML, Tableau, Power BI). - Experience working with version control (Git). - A degree in Computer Science, Finance, Economics, Statistics, or a related quantitative field. Physical Requirements and Work Environment - The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. - While performing the essential duties of this job, the individual is regularly required to speak and hear. - While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation. - The individual frequently is required to stand and walk. - Works at a desk and computer screen for extended periods of time. - Works in a traditional climate controlled office environment or from home. - Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population. Disclaimer This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. Equal Employment Opportunity Policy Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. #LI-REMOTE

Role Description Nexcess is building a creative engine that produces at scale across multiple business units, a growing ICP list, and a wide range of formats and channels. The goal is simple: get a lot of great marketing work in front of the right customers and make them genuinely excited about what Nexcess can do for them. You’ll sit on the Creative team, reporting to the Creative Director. Your mandate is to own the standard for the work the marketing org produces, and to take on and evolve the AI workflows we’ve already started to build, making them work harder and more consistently across the teams using them. You’ll collaborate with demand gen, brand, and leadership to ensure that whatever comes through the system sounds like us and does its job. This isn’t a role where you make great work in isolation. You’ll be shaping how an entire marketing org produces it. If you’re someone who gets energy from working at pace and seeing your work land at scale, this is the role for you. You are not a perfectionist. You have high standards and the pragmatism to know when something is good and ready to go. You understand that a well-executed piece of work that does its job is a win. Critically, you’ve figured out how to work with AI to produce genuinely good outcomes at pace, and you know how to bring a team along with you. The measure of this role isn’t how good your own output is. It’s how good the team’s output becomes without intervention. Responsibilities - Own and continuously evolve AI-enabled content production workflows across the marketing organization, ensuring outputs are on-brand, on-brief, compliant, and publish-ready at scale. - Establish, document, and maintain enterprise-wide standards for marketing content quality, brand voice, messaging consistency, and production excellence across all channels and formats. - Serve as the organizational authority on AI-assisted content creation, identifying emerging tools, best practices, and opportunities to improve speed, quality, and efficiency. - Design, implement, and govern scalable AI production frameworks, templates, prompts, workflows, and quality controls that enable consistent execution across multiple teams and contributors. - Partner with Demand Generation, Brand, Partnerships, Product Marketing, and executive leadership to ensure content strategies align with business objectives and customer engagement goals. - Enable marketers, writers, subject matter experts, and business stakeholders to produce higher-quality content independently through coaching, training, documentation, and hands-on guidance. - Develop and maintain content governance practices, review processes, and publishing standards that promote accountability, consistency, and operational excellence. - Audit marketing outputs and production processes to identify quality gaps, workflow inefficiencies, adoption barriers, and opportunities for continuous improvement. - Analyze content performance, workflow effectiveness, and production metrics to measure success and inform optimization strategies. - Establish quality assurance methodologies and review mechanisms that ensure AI-generated and human-generated content consistently meets organizational standards. - Create and maintain comprehensive documentation, playbooks, training materials, and knowledge resources that support long-term scalability and adoption. - Collaborate with leadership to define what "good" looks like, translating brand expectations into measurable standards, behaviors, and outcomes. - Identify root causes of quality, consistency, or production challenges and implement sustainable solutions that improve performance at the system level. - Champion change management and adoption efforts related to AI-enabled marketing practices, helping teams build confidence and proficiency in new ways of working. - Monitor industry trends, emerging AI technologies, and competitive practices to continuously evolve Nexcess's content production capabilities and maintain a leadership position in AI-assisted marketing. - Drive operational excellence by balancing quality, speed, scalability, and business impact, ensuring marketing teams can execute effectively without sacrificing brand integrity. - Establish key performance indicators (KPIs) and success measures for content quality, workflow adoption, production efficiency, and AI utilization, regularly reporting progress and recommendations to leadership. - Influence cross-functional stakeholders to align on standards, priorities, and best practices that elevate the overall effectiveness of the marketing organization. - Foster a culture of experimentation, learning, and continuous improvement, encouraging teams to leverage AI responsibly and effectively to maximize business outcomes. - Perform other duties as assigned. Qualifications - Minimum of 4 years of experience in content strategy, editorial, creative operations, marketing enablement, content marketing, or a related marketing discipline. - Strong editorial, creative, or content strategy background with experience establishing and maintaining quality standards across teams or organizations. - Deep expertise with AI-powered content creation tools and experience designing, implementing, and optimizing scalable workflows. - Proven ability to build systems, playbooks, and processes that enable others to produce high-quality work consistently and independently. - Experience influencing and coaching cross-functional stakeholders without direct authority. - Strong understanding of content operations, workflow design, quality assurance, and continuous improvement practices. - Solid knowledge of B2B marketing, customer journeys, and adapting messaging across audiences and channels. - Excellent communication, critical thinking, and problem-solving skills with the ability to drive scalable solutions. - Demonstrated ability to balance quality, speed, innovation, and business priorities in a fast-paced environment. Preferred Qualifications - Experience leading AI adoption, content operations, marketing enablement, or digital transformation initiatives. - Experience in SaaS, cloud technology, hosting, managed services, or other B2B technology environments. - Familiarity with prompt engineering, AI governance, workflow automation, and content quality frameworks. - Experience developing training, coaching, or enablement programs that support organizational adoption and capability building. Work Environment - The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. - While performing the essential duties of this job, the individual is regularly required to speak and hear. - While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation. - Works at a desk and computer screen for extended periods of time. - Works in a traditional climate controlled office environment or from home. - Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population. Disclaimer This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

Role Description The IT Compliance Manager plays a critical role in supporting and maintaining Nexcess' compliance and governance programs. This position partners closely with Security, Infrastructure, Engineering, Operations, Legal, and Business stakeholders to ensure the organization remains prepared for audits, aligned with regulatory requirements, and capable of demonstrating compliance across multiple frameworks. This role is ideal for someone who enjoys bringing structure to complex compliance requirements, coordinating across teams, managing audit activities, and helping drive a culture of security and accountability throughout the organization. Success in this role requires strong organizational skills, attention to detail, effective communication, and the ability to balance multiple compliance initiatives simultaneously. Qualifications - Bachelor's degree in Information Technology, Cybersecurity, Information Systems, Business, or equivalent experience. - 4+ years of experience in IT compliance, information security, governance, risk management, or audit-related roles. - Experience supporting compliance frameworks such as SOC 2, ISO 27001, PCI-DSS, HIPAA, NIST, or similar standards. - Experience coordinating audits and maintaining compliance documentation and evidence repositories. - Strong project management, organizational, and documentation skills. - Ability to manage multiple priorities while maintaining exceptional attention to detail. - Strong written and verbal communication skills with the ability to work across technical and non-technical teams. - Experience working within cloud infrastructure, managed services, SaaS, web hosting, or data center environments. - Familiarity with identity and access management concepts, access reviews, and security governance practices. Requirements - Coordinate internal and external audit activities, including evidence collection, auditor requests, and stakeholder engagement. - Serve as a primary point of contact for audit coordination and compliance inquiries. - Support control testing activities, risk assessments, and compliance reviews. - Track audit findings and corrective actions through closure. - Assist teams in preparing for recurring compliance assessments and certifications. - Maintain compliance documentation, evidence repositories, and audit-ready artifacts across applicable frameworks including SOC 2, ISO 27001, PCI-DSS, HIPAA, NIST CSF, and customer security requirements. - Maintain compliance calendars, assessment schedules, and framework documentation. - Monitor regulatory, contractual, and industry developments and communicate emerging compliance obligations to stakeholders. - Track remediation plans, corrective actions, and control deficiencies through resolution. - Maintain information security policies, standards, procedures, and governance documentation. - Coordinate periodic policy reviews and updates with business and technical stakeholders. - Ensure governance documentation remains aligned with organizational requirements and compliance obligations. - Support continuous improvement initiatives related to compliance and risk management processes. - Coordinate periodic access reviews, user access certifications, and privileged access validation activities. - Partner with IT and Identity Management teams to maintain evidence supporting access control compliance. - Support documentation, validation, and improvement of identity and access management processes. - Coordinate responses to customer, prospect, and partner security questionnaires. - Assist with third-party risk assessments and vendor security reviews. - Escalate identified compliance or security concerns to appropriate stakeholders. - Support customer-facing compliance and security assurance activities. - Prepare compliance metrics, audit status reports, and remediation tracking for leadership review. - Maintain dashboards and reporting tools related to compliance activities. - Administer compliance and security awareness training programs and monitor completion rates. - Support organizational compliance communications and awareness initiatives. Benefits - Comprehensive benefits package - Traditional and Roth 401(k) with company matching - A collaborative, team-oriented culture - Consistent and predictable work hours - Engaging, varied work that keeps each day different - Opportunities to contribute ideas and influence how work gets done

Role Description We are seeking an experienced, agile, and business-minded Legal Counsel to join our legal team and support our growing operations across the globe. In this role, you will serve as a trusted advisor to senior leadership and cross-functional teams, managing legal, commercial, and compliance risks with a particular emphasis on contract negotiation and corporate governance. The ideal candidate is a responsive, detail-oriented legal advisor who can balance legal risk with business objectives in a fast-paced, collaborative environment, with limited day-to-day oversight. Location: Remote, US, UK, or Cyprus What You’ll Do - Commercial Contracts: - Draft, review, and negotiate a broad range of complex agreements, including but not limited to terms and conditions, consulting agreements, marketing, lease, intra-group contracts, employment agreements, vendor contracts, and customer agreements. - Ensure compliance with legal and regulatory standards and own the full contract lifecycle: drafting, negotiation, approvals, execution, and archiving. - Maintain and evolve contract templates and playbooks for key commercial and corporate agreements. - Employment and Labour: - Advise on employment law matters, including hiring, terminations, and restructurings. - Risk & Compliance: - Identify legal risks across data privacy, security, employment, anti-bribery, and artificial intelligence. - Provide practical legal advice to business partners on risk mitigation and regulatory compliance. - Corporate Governance: - Support litigation, dispute resolution, corporate due diligence, and mergers and acquisitions in partnership with internal and external counsel. - Handle corporate governance matters of the entities in our group worldwide, including coordination of corporate approvals, documentation, and record-keeping. - Manage statutory, regulatory, and internal compliance matters for the group entities, including timely filings, corporate records, and ongoing alignment with applicable legal and governance requirements. - Policy & Operations: - Create, implement, and maintain internal corporate policies regarding data retention, surveillance, employment, AI, and privacy. - Keep up with developments in applicable laws which may require amendments to existing policies and/or creating new policies to ensure compliance. - Regulatory Compliance: - Create, implement, and maintain internal corporate policies regarding a variety of topics. - Cross-Functional Advisory: - Partner with senior leaders on key initiatives and compliance, advising on legal and regulatory matters and providing practical solutions. - External Counsel Management: - Coordinate and oversee external legal counsel when required. Qualifications - Bachelor’s degree or higher in Law (LL.B., LL.M., or equivalent). - Minimum 5-7 years of post-qualification legal experience with strong expertise in corporate and commercial law. - Proven experience drafting and reviewing contracts and solid knowledge of corporate governance, compliance, and employment law matters. - Main experience with US/UK and other EU legal frameworks. Requirements - Proven mastery of corporate law and regulatory compliance. - Demonstrated contract negotiation abilities across a variety of agreement types. - Strong analytical skills, detail-oriented, and ability to work independently. - Strong attention to detail, ownership, accountability, flexibility, and adaptability. - Strong expertise in GDPR and other EU related privacy laws and regulations. - Strong business acumen, critical thinking, and the ability to solve complex problems creatively. - Collaborative spirit and the agility to thrive in a fast-changing corporate landscape. - Excellent written and verbal English communication skills; comfortable operating in a multi-national, cross-border environment. Nice-to-Have - Industry experience in hosting, cloud infrastructure, or technology companies. - Multi-jurisdictional exposure and hands-on experience supporting companies across multiple jurisdictions worldwide. - Prior in-house legal experience. - Knowledge of DORA obligations and the AI Act and experience in litigation support and dispute resolution. Work Environment - The individual is regularly required to speak and hear. - The individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation. - Works at a desk and computer screen for extended periods of time. - Works in a traditional climate-controlled office environment or from home. - Works in a highly stressful environment dealing with a wide variety of challenges, deadlines, and diverse employee population. Disclaimer This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

Role Description We're looking for a Reliability Operations Specialist to help drive operational excellence across incident management, service reliability, observability, and continuous improvement initiatives. This role serves as a central coordinator and subject matter expert for reliability practices, helping teams improve service stability, reduce operational risk, and strengthen operational readiness across the organization. The Reliability Operations Specialist partners closely with engineering, infrastructure, security, and operations teams to: - Facilitate incident response - Oversee post-incident reviews - Track corrective actions - Provide visibility into the health and reliability of our platforms This role does not have direct people management responsibilities but plays a critical role in influencing reliability outcomes through collaboration, process ownership, and data-driven decision making. Location: Remote Employment type: Permanent, Full-time Pay Range: $85,000 - $100,000 Annually. The final compensation offered will be determined based on factors including location, experience, skills, qualifications, and market conditions. Qualifications - 3+ years of experience in Product Operations, Platform Operations, Technical Customer Support, Incident Coordination, Site Operations, IT Service Management (ITSM), or a related operational role. - Experience participating in or coordinating major incident response activities. - Knowledge of incident management, root cause analysis, problem management, and post-mortem methodologies. - Experience working with monitoring, alerting, observability, or operational reporting tools. - Strong analytical and organizational skills with exceptional attention to detail. - Excellent written and verbal communication skills. - Ability to work effectively across multiple teams and influence outcomes without direct authority. - Strong problem-solving skills and the ability to remain calm and organized during high-pressure situations. Requirements - Experience working with Service Level Objectives (SLOs), Service Level Indicators (SLIs), and reliability metrics. - Familiarity with Linux systems, cloud infrastructure, networking concepts, hosting platforms, or distributed systems. - Knowledge of ITIL, operational excellence frameworks, or Site Reliability Engineering (SRE) principles. - Experience supporting high-availability SaaS, hosting, cloud, or infrastructure environments. - Experience creating executive-level operational reports, dashboards, and presentations. - Experience using observability and incident management platforms. Benefits - Comprehensive benefits package - Traditional and Roth 401(k) with company matching - A collaborative, team-oriented culture - Consistent and predictable work hours - Engaging, varied work that keeps each day different - Opportunities to contribute ideas and influence how work gets done

Role Description The Senior Manager, Digital Experience Operations serves as the operational engine behind Nexcess.com — a revenue-generating digital experience that drives customer acquisition, upgrades, and commercial growth. This role partners closely with the Director of Digital Experience to ensure the team operates efficiently, scales effectively, and delivers measurable business impact. This individual will own the operational cadence of the Digital Experience team, including: - Launch planning - Intake management - CMS governance - Sprint coordination - QA processes - Cross-functional execution The role is responsible for: - Improving velocity - Reducing friction in the brief-to-launch process - Ensuring the organization’s highest-priority digital initiatives are delivered successfully The ideal candidate brings a strong operational mindset, commercial awareness, and the ability to connect cross-functional teams across: - CRO - UX - SEO - Analytics - Design - Engineering This role is highly visible and plays a critical part in enabling the Director of Digital Experience to focus on strategic initiatives, executive stakeholder management, and long-term growth planning. This role is fully remote in the US. The compensation for the role is between $110k-$130k. Responsibilities - Own and maintain the Digital Experience team’s operational cadence, including quarterly roadmap planning, launch calendars, sprint planning, weekly conversion reviews, and monthly performance reporting. - Manage the end-to-end web intake and prioritization process, including stakeholder alignment, resourcing decisions, and backlog governance. - Drive improvements in brief-to-launch cycle time through process optimization, workflow management, and operational transparency. - Establish and enforce CMS governance standards, QA processes, accessibility checks, and launch measurement validation requirements. - Partner with CRO stakeholders to support testing velocity, backlog hygiene, hypothesis documentation, and learnings library maintenance. - Lead the operational management of the Liquid Web brand migration program, including timelines, milestone tracking, risk management, and executive reporting. - Manage and develop the Digital Experience Coordinator role, including hiring, onboarding, coaching, and career progression. - Facilitate collaboration across CRO, SEO, UX Research, Design, Analytics, and Engineering teams to remove blockers and maintain execution momentum. - Support launch readiness through vendor coordination, front-end engineering alignment, and stakeholder communication. - Monitor and report on operational KPIs, including sprint completion rates, launch performance, test throughput, and cycle-time efficiency. - Partner with Analytics & Measurement stakeholders to improve instrumentation standards and launch measurement compliance. - Identify operational gaps and proactively recommend scalable process improvements that support revenue growth. - Represent the Digital Experience function in cross-functional meetings and stakeholder discussions as needed. - Other duties as assigned. Qualifications - Seven or more years of experience in digital operations, web operations, eCommerce, DTC, or digital experience management. - Experience managing launch cadence, CMS governance, intake processes, and cross-functional web execution at scale. - Strong understanding of conversion rate optimization (CRO) operating environments and experimentation workflows. - Experience working with web analytics instrumentation, data layers, tagging, and measurement validation processes. - Demonstrated ability to manage complex digital programs such as brand migrations, replatforming initiatives, or domain consolidations. - Strong project management, prioritization, and organizational skills. - Experience collaborating across design, development, analytics, marketing, and product teams. - Ability to balance operational rigor with execution speed in a fast-paced environment. - Excellent written and verbal communication skills. - Strong stakeholder management and decision-making capabilities. - Experience managing or mentoring junior team members. Preferred Qualifications - Experience within SaaS, subscription-based, hosting, or commerce-driven businesses. - Familiarity with experimentation frameworks including hypothesis documentation, ICE scoring, and testing roadmaps. - Experience supporting high-volume websites with significant revenue accountability. - Knowledge of accessibility standards, QA best practices, and digital governance processes. - Experience working in remote-first or distributed organizations. Work Environment - The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. - While performing the essential duties of this job, the individual is regularly required to speak and hear. - While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation. - Works at a desk and computer screen for extended periods of time. - Works in a traditional climate-controlled office environment or from home. - Works in a highly stressful environment dealing with a wide variety of challenges, deadlines, and diverse employee population. Disclaimer This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment relationship remains “at will.” Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

Role Description We’re looking for a Manager of Reliability Operations to lead how we detect, respond to, and learn from failures across our platform ecosystem. This role sits at the intersection of Operations and Engineering, bringing structure to incident response, accountability to follow-through, and clarity to reliability insights. You’ll ensure that what we learn from production directly improves how our platforms are built, operated, and scaled. This is a permanent, full-time, remote position. US Pay Band - $110K - $150K. Actual compensation will vary based on experience, skills, and location. What You’ll Do - Own Reliability Operations & Incident Command - Continuously evolve and improve incident management, change management, and post-incident practices - Establish clear standards for incident declaration, severity, escalation, and communication - Ensure consistent execution across teams and continuous process improvement - Own the incident command function, including roles, structure, and operating procedures - Lead or oversee major incident response in a 24/7 production environment - Build and manage on-call incident commander rotations with global coverage - Drive Learning, Accountability & Reliability Strategy - Own post-incident reviews, ensuring strong root cause analysis and clear documentation - Translate incident trends into actionable reliability improvements - Drive completion of corrective actions across teams; escalate when needed - Define and maintain service performance and reliability targets (availability, latency, error rates) - Own observability strategy, including monitoring, alerting, and signal quality - Improve detection, reduce time to resolution, and increase platform resilience - Partner with Engineering and Operations on capacity planning, patching, and lifecycle decisions - Ensure reliability insights directly inform platform and infrastructure roadmaps - Collaborate with Security on vulnerability response, patch prioritization, and compliance alignment - Operate Across a Complex Platform Environment - Work across environments including virtualization platforms (VMware), distributed storage (Ceph), Linux-based systems, and hybrid cloud infrastructure - Support platforms that span dedicated hosting, managed applications, and high-availability cloud services - Ensure reliability practices scale across multiple products, brands, and customer environments - Provide regular, data-driven reporting to leadership on availability, incident trends, and operational performance - Act as the central authority on reliability insights across teams Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience) - 7+ years experience in systems operations, site reliability, or platform engineering - 2+ years experience leading teams or major operational functions - Proven experience managing incidents in a 24/7 production environment - Strong background in troubleshooting, root cause analysis, and operational improvement - Experience with change management practices Requirements - Monitoring and observability platforms (e.g., Datadog, Prometheus, Grafana, New Relic) - Incident management and alerting tools (e.g., PagerDuty, Opsgenie) - Infrastructure and platform technologies (Linux systems, VMware, Ceph, cloud platforms) - Logging and telemetry systems (centralized logging, metrics, tracing) - Ability to translate complex technical data into clear insights - Strong communication skills, especially in high-pressure situations Nice to Have - Background in Computer Science, Engineering, or a related field - Experience in managed hosting, cloud infrastructure, or SaaS environments - Experience defining and tracking system reliability and performance targets - Familiarity with ITIL or similar operational frameworks - Exposure to VMware, Ceph, Linux, and Windows platforms - Relevant certifications (AWS, RHCE, etc.) Benefits - Comprehensive benefits package - Traditional and Roth 401(k) with company matching - A collaborative, team-oriented culture - Consistent and predictable work hours - Engaging, varied work that keeps each day different - Opportunities to contribute ideas and influence how work gets done

Role Description The Senior Accountant is responsible for various day-to-day accounting operations, ensuring accurate financial reporting in compliance with U.S. GAAP, maintaining strong internal controls, and preparing balance sheet account reconciliations. This role plays a pivotal part of the monthly close process and includes a focus on revenue, payroll/compensation and benefits accounting, and other related areas. The ideal candidate is a hands-on accounting professional with strong technical accounting skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The Senior Accountant should be comfortable working closely with cross-functional teams, operating in a fast-paced environment, managing multiple responsibilities, improving processes, and supporting a broad range of accounting activities. Compensation - The base salary for this role is between $95k-$110k. Responsibilities - Month-end closing journal entries within a pre-defined close schedule. - Prepare and review monthly balance sheet reconciliations for assigned accounts, including investigating and resolving reconciling items in a timely manner. - Improve reconciliation processes and identify opportunities for automation and efficiency. - Ensure accuracy of financial statement accounts in accordance with GAAP and compliance to internal policies. - Responsible for payroll-related accounting activities, including salary, bonus accruals, commissions, and related payroll taxes. - Accounting for employee benefits programs including health insurance, 401(k), paid time off accruals, and other employee-related benefits. - Assist with indirect tax compliance and accounting, including property tax, sales tax, and VAT. - Support annual audits by preparation of audit schedules and responding to auditor requests. - Partner with Human Resources, Finance, Tax, and external payroll providers to resolve payroll and benefits issues. - Assist with special projects, system implementations, and process improvement initiatives. - Supervise, train, and mentor accounting staff where applicable. Qualifications - Masters in Accounting, CPA designation or CPA track a plus. - Strong accounting background with 4+ years general ledger accounting experience. - Strong knowledge of U.S. GAAP, payroll accounting, and indirect tax requirements. - Tech/SAAS industry experience a plus. - Advanced Excel skills. - Strong analytical and problem-solving skills. - Strong organizational skills. - Team player and have ability to work independently. - Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout the Company organization. - Experience with ERP systems, SAP S4/HANA (Public Cloud) experience is a plus. Company Description