New Charter Technologies

New Charter Technologies is committed to simplifying IT management through comprehensive solutions, offering a range of IT services that encompass managed IT, IT consulting, 24/7 I

Tier 1 Service Desk Engineer

Location

Minnesota

Posted

5 days ago

Salary

$50K / year

Seniority

Junior

Associate Degree1 yr expEnglishAzure

Job Description

Tier 1 Service Desk Engineer

New Charter Technologies

• Work from Element’s centralized Service Center or remotely to support client environments • Support desktops, virtual environments, and co-located systems in collaboration with service teams • Rapidly adapt to new technologies and maintain updated knowledge of computer systems • Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage) • Provide daily customer interaction with a professional and positive attitude • Attend team meetings and improve technical skills continuously • Manage ticket resolution, follow-ups, and proactive reviews of client systems

Job Requirements

  • Two-year technical degree and 1-5 years of service center support experience
  • Preferred experience with a Managed Service Provider (MSP), but is not required
  • Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred
  • Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM
  • Strong organizational, communication, and problem-solving skills
  • Professional demeanor and ability to work independently or in a team
  • Experience with NetDocuments is a plus

Benefits

  • Employee benefits
  • Growth and learning initiatives
  • Company innovation
  • Flexible work arrangements

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