New Era Technology

• Manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects • Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction • Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations • Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations • Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle • Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions • Effectively communicate schedule changes to all relevant stakeholders • Accurately recording relevant data in all systems • Developing and maintaining effective working relationships with personnel from all departments • Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others • Other duties as required

• Design, automate, and operate secure self-service AWS platform capabilities. • Own the foundation for governed multi-account provisioning and federated access. • Combine AWS Control Tower, AWS Organizations, and reusable Infrastructure as Code templates. • Create a scalable platform service to allow application and engineering teams to utilize secure cloud accounts.

• Manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects • Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction • Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations • Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations • Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle • Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions • Effectively communicate schedule changes to all relevant stakeholders • Accurately recording relevant data in all systems • Developing and maintaining effective working relationships with personnel from all departments • Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others • Other duties as required

• Funnel Engineering: Analyze data across the full customer acquisition journey, including awareness, acquisition, activation, retention, and revenue, to identify drop-off points and implement practical fixes. • Rapid Experimentation: Design, launch, and manage structured A/B and multivariate tests across high-intent landing pages, website components, email sequences, and paid channels. • Lead-to-Opportunity Acceleration: Partner closely with Sales and Marketing Operations to optimize visitor-to-lead and lead-to-opportunity conversion pathways, ensuring a seamless experience as prospects move through the marketing and sales technology stack, including HubSpot and ZoomInfo. • Brand Stewardship: Ensure every experiment, landing page copy variant, and ad creative aligns with the global brand voice, corporate identity, and visual standards. • Narrative Optimization: Work alongside creative and content leads to translate complex technology and solutions capabilities into clear, compelling, human-centric copy that resonates with target enterprise audiences. • Asset Management: Collaborate with the Design Lead and creative team to produce high-performing, visually strong marketing assets that reflect the corporate aesthetic while maximizing click-through and conversion rates. • Metric Ownership: Track, analyze, and report on key commercial marketing indicators, including Customer Acquisition Cost, Lifetime Value, Share of Search trends, organic traffic, and influenced pipeline. • Insight Generation: Turn raw behavioral data from Google Analytics 4, heatmaps, and CRM dashboards into actionable strategic recommendations for executive leadership. • Budget Efficiency: Continuously optimize paid and organic channel spend to maximize return on ad spend and reduce funnel leakage. • Other related duties as required.

• Support the execution of internal communication initiatives across channels such as newsletters, SharePoint updates, and town hall materials. • Partner with leadership to support the development and delivery of key messages aligned to business priorities and initiatives. • Ensure messaging is clearly cascaded across teams and functions to drive alignment and understanding. • Develop high-impact external content, including executive thought leadership pieces, SEO/AEO-driven blogs, social media campaigns, compelling case studies, email communications, and demand-generating web content. • Collaborate with marketing, subject matter experts, and sales teams to fuel multi-channel brand campaigns with high-performing creative assets. • Own the organic social media strategy, building an authentic, highly engaged community across key professional networks (e.g., LinkedIn) and translating technical concepts into human, shareable stories. • Drive external media strategy, coordinating proactive PR initiatives, drafting compelling press releases, and managing ongoing media and journalist relationships. • Assist in managing timelines, reviews, and approvals for external communication deliverables. • Maintain and manage a centralized communication calendar to ensure visibility and alignment across internal and external initiatives. • Coordinate with cross-functional subject matter experts (SMEs) to gather inputs, interview clients, and seamlessly execute brand-building projects on time. • Track, analyze, and report on brand performance metrics, focusing heavily on leading indicators such as Share of Search (SoS), organic impressions, website traffic trends, and social audience growth. • Gather feedback from stakeholders and identify opportunities to improve communication approaches, formats, and channels. • Support ongoing optimization of communication processes and execution.

• Manage, administer, and maintain customer infrastructure hosted on Microsoft Azure. • Provision, configure, monitor, and troubleshoot Azure Virtual Machines (Windows & Linux). • Administer and monitor Veeam Backup & Replication to ensure successful backup and disaster recovery operations. • Configure and manage Azure networking components including: • Virtual Networks (VNets) • Network Security Groups (NSGs) • Load Balancers • VPN Gateways • Private Endpoints • Monitor and optimize Azure cloud costs using Azure Cost Management, budgets, and resource optimization best practices. • Manage Microsoft 365 (Office 365) users, licenses, subscriptions, and administrative tasks. • Administer Windows Server and Linux server environments, including installation, configuration, patching, and performance tuning. • Configure and manage Fortinet Firewalls, including: • Firewall Policies • NAT Rules • Site-to-Site & Remote Access VPNs • Security Policies • Monitor infrastructure health, performance, availability, and security to ensure maximum uptime and business continuity. • Troubleshoot cloud infrastructure, networking, operating systems, backup, and security-related issues. • Implement security best practices, access controls, and compliance standards across the Azure environment. • Perform regular system updates, patch management, and preventive maintenance. • Create and maintain technical documentation, SOPs, and operational procedures. • Collaborate with internal teams and customers to resolve infrastructure-related issues within defined SLAs.

• Ensure accurate and timely payroll processing across assigned employee groups. • Administer timesheets, payroll inputs, and authorized payroll deductions. • Review, reconcile, and assist with payroll approval activities. • Maintain accurate payroll records and prepare payroll journals. • Respond to employee payroll enquiries and escalate issues as required. • Communicate payroll cut-off dates and key payroll updates to employees and stakeholders. • Liaise with HR, Finance, and external payroll providers to follow up payroll queries, provide required information, and support accurate payroll outcomes, including Philippines payroll requirements where applicable. • Assist with payroll audits, standard payroll reporting, and preparation of payroll data for review by the APAC Payroll Manager. • Identify payroll process issues or opportunities for improvement and escalate recommendations to the APAC Payroll Manager. • Check payroll inputs during processing cycles to support data accuracy, completeness, and compliance. • Support payroll process improvements that enhance accuracy, efficiency, and employee experience. • Assist and perform other payroll-related duties as required.

• The Payroll Coordinator will support end-to-end payroll processing for ASPAC countries, with a strong focus on Philippines payroll. • Ensure accurate and timely payroll processing across assigned employee groups. • Administer timesheets, payroll inputs, and authorized payroll deductions. • Review, reconcile, and assist with payroll approval activities. • Maintain accurate payroll records and prepare payroll journals. • Respond to employee payroll enquiries and escalate issues as required. • Communicate payroll cut-off dates and key payroll updates to employees and stakeholders. • Liaise with HR, Finance, and external payroll providers to follow up payroll queries, provide required information, and support accurate payroll outcomes, including Philippines payroll requirements where applicable. • Assist with payroll audits, standard payroll reporting, and preparation of payroll data for review by the APAC Payroll Manager. • Identify payroll process issues or opportunities for improvement and escalate recommendations to the APAC Payroll Manager. • Check payroll inputs during processing cycles to support data accuracy, completeness, and compliance. • Support payroll process improvements that enhance accuracy, efficiency, and employee experience. • Assist and perform other payroll-related duties as required.

• Customer Satisfaction through the delivery of world class Support Services. • Optimizing productivity while assigned to customer tickets or projects. • Ability to prioritize work through ticket and project status. • Problem-solving and resolution of network issues and escalating where appropriate. • Ticket Quality Control and Ticket Management. • Customer Service including phone, video, and email communication. • Occasional on-site to nearby customers (less than 5%). • Occasional on-call responsibility/rotation. • Participation in process improvement initiatives. • Documentation skills for customer environments.

Role Description The Project Coordinator supports project delivery by coordinating tasks, managing schedules, tracking progress, and communicating with stakeholders to ensure projects are delivered on time, within scope, and within budget, aligned with PMO standards across US-based operations. - Schedule, prioritize, and coordinate work orders with vendors, onsite teams, and stakeholders - Allocate resources, resolve scheduling issues, and ensure work order readiness - Track, complete, document, and submit work orders for billing - Monitor performance against timelines, quality standards, SLAs, and KPIs - Communicate status updates and confirm completion with stakeholders - Ensure compliance with operational procedures and quality standards - Provide guidance to teams and perform other related duties as needed Work Set-up / Work Schedule: Remote, 8:00 PM–5:00 AM EST and 11:00 PM–8:00 AM EST Qualifications - At least 1 year of project coordination or operations support experience - Familiarity with project management methodologies and tools - Proficient in MS Office; strong documentation and workflow coordination skills - Strong organizational, time management, analytical, and problem-solving skills - Excellent English communication skills (phone and email) - Detail-oriented, quick learner, and able to manage multiple priorities - Flexible to work in US-based hours and adapt to changing project needs - Team-oriented with ability to support and guide others Benefits - Day 1 HMO + 1 free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differential pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided Company Description New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.