New Era Technology logo
New Era Technology

New Era Technology is a global technology service provider and a trusted advisor to over 14,000 customers worldwide. The company provides services and solutions

Infrastructure Engineer, Bridge Coordinator

Location

Philippines

Posted

2 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishServiceNow

Job Description

Infrastructure Engineer, Bridge Coordinator

New Era Technology

• Manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects • Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction • Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations • Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations • Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle • Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions • Effectively communicate schedule changes to all relevant stakeholders • Accurately recording relevant data in all systems • Developing and maintaining effective working relationships with personnel from all departments • Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others • Other duties as required

Job Requirements

  • Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
  • IT project management background preferred
  • 2+ years of experience in corporate IT and project coordination
  • 2+ years of technical support in a global setting (preferred)
  • Skilled in using ServiceNow or equivalent ticketing platforms
  • Experienced in vendor coordination and remote issue resolution
  • Strong communication, organizational, and client engagement abilities
  • Knowledgeable in project management practices and handling multiple projects
  • Detail-driven, proactive, and highly adaptable
  • Holds a degree or certification in IT, Computer Science, or a related discipline

Benefits

  • Day 1 HMO + 1 Free dependent
  • Health and Wellness Reimbursement Benefits
  • Sunlife Group Insurance
  • Company Salary Loans
  • Government contributions
  • Assistance with government loan payments
  • 13th month pay
  • Night differentials pay
  • Holiday pay (for hours worked on holidays)
  • Mandated Leaves
  • Work equipment provided

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