Neighborly®

• Serve as a guide to new owners through initial onboarding and training including software, brand standards, sales, and customer service processes • Ensure all internal and external set up and testing is completed successfully for starting service • Have a deep understanding of solutions available in our call center application and how those apply to each brand and franchise office uniquely • Assist in determining the franchise owner’s needs for a successful selling and/or scheduling solution • Assist in the retention of existing franchise owners by suggesting and implementing solution-based account settings • Act as a key facilitator for the introduction and training of new CaN features and solutions, ensuring a smooth adoption by franchise owners

Provide exceptional administrative support by managing schedules, travel arrangements, and reports while maintaining accurate records and ensuring seamless coordination of meetings and events to enhance team efficiency and communication.

UX Lead Irving, TX Full time job requisition id JR0003761 User Experience Lead Are you looking for a place where you can bring your creativity for translating the digital product vision into cohesive, engaging design across the Neighborly digital product portfolio? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a User Experience Lead on the Technology team, a typical day for you will include: - Lead and define UX requirements, storyboard, build interaction flows, wireframes, design visual comps, interactive prototypes. Take into account every aspect of the user's journey and UX, with business and marketing goals in mind. - Present UX design solutions to Product, and Engineering project teams, business stakeholders and leadership as needed. - Collaborate with cross functional teams to execute the roadmap and produce measurable results that support business objectives. Ensure the success of the strategy and the ability to champion the best possible user experience. Bring your skills and be inspired to achieve success. (Required qualifications) - Experience: - 3-5 years of successfully leading multi-disciplinary UX teams. - 5+ years of user experience design for web, mobile, virtual assistant applications. - 5+ years wireframing/prototyping experience with tools such as Sketch, InVision, Adobe Creative Suite. - Skills: - Demonstrate a portfolio of work with a consistent track record for solving difficult UX design problems. - Advanced knowledge of user-centered design principles, visual design, user behavior, interactions. - Knowledge of digital customer behavior/design thinking, behavioral triggers and data signals. - Education: - Bachelor's Degree (Master’s preferred) in HCI, Graphic Design, or a related field. - Schedule / in-office requirements: - Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home. - Our office locations are at: - 500 E John Carpenter Fwy, Irving, Tx - 1010 N University Parks Drive, Waco, Tx Bring your goals and be enabled to reach them. - Competitive Pay: Commensurate with experience - Schedule: Full time M-F - Benefits: Check out our benefits offerings Neighborly | Benefits Guide - Financial Benefits: Equity and annual bonus opportunities Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: Neighborly - USA Shared Services

Accounts Payable Coordinator Waco, TX Full time job requisition id JR0003772 Are you looking for a place where you can bring your goals? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.   Bring your experience and be empowered to innovate. As an Accounts Payable Coordinator on the Accounting team, a typical day for you will include:   - Accurate and timely processing of invoices within Concur and Great Plains.  - Prepare and efficiently complete various payments to vendors such as; Wire Transfers, Automated Clearing House (ACH), Electronic Funds Transfers (EFT), and checks.  - Prepare weekly aging reports for cash forecasting purposes.  - Respond to the vendor, internal, and external customers’ inquiries related to invoices, payments, or general expenses ensuring full resolution.  - Assist as needed with vendor database maintenance and validating demographics.  - Provide excellent customer service by building, supporting, and maintaining relationships with various levels of team members and management within the Neighborly brand.  - Perform other duties as required. These duties may include assignments in job classifications other than their own.   - Experience: - An Associate's degree is preferred.  - A minimum of two (2) years of experience in accounts payable and/or shared services environment is required.  - Intermediate-level knowledge of Microsoft Office and Excel preferred  - Working knowledge of financial systems or customer relations management systems such as Concur or Great Plains, is preferred.    Skills: - Strong communication skills are important, as this position will interact with various associates both inside and outside the department.  - Must have a basic understanding of accounts payable and operations within a Shared Service environment.    - Education: - High School Diploma or General Education Degree “GED” is required.  - An Associate's degree is preferred - Schedule / in-office requirements: Hybrid (Waco, TX)   Bring your goals and be enabled to reach them. - Competitive Pay: Commensurate with experience - Schedule: Full time M-F - Benefits: Check out our benefits offerings here - Financial Benefits: Equity and annual bonus opportunities - Perks: Paid time off, Paid holidays, Recess breaks, wellness programs Brand: Neighborly - USA Shared Services

Title: Franchise Business Coach Location: Irving United States time type: Full time job requisition id: JR0003744 Job Description: Are you looking for a place where you can bring your drive? Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Franchise Business Coach on the Window Genie team, a typical day for you will include: - Providing operational support to franchise owners, including anything from helping them with day-to-day operations to guiding strategic planning. - Communicate with the franchisor, keeping them updated on the status of franchisees and providing them with feedback on the franchise system. - Gathering and analyzing data used to track franchisee performance and identify areas for improvement. - Motivate and coach franchisees. This could involve providing them with feedback, helping them to set goals, and celebrating their successes. - Enforce franchise compliance, ensuring that franchise owners are following the franchisor's rules and regulations. Bring your skills and be inspired to achieve success. (Required qualifications) - Experience: 5 years of franchise/business consulting/small business owner. - Understanding of the business's Profit & Loss, and how to drive profitability. - Knowledge of a variety of field operation concepts, practices, and procedures is required. - Skills: - Proven experience building relationships - Outstanding communication skills - Mastery of MS Office - Sense of humor - A track record of setting goals and delivering results - Enthusiastic learner with a positive attitude - Leadership skills. Business acumen. Problem solving - Education: A bachelor's degree or a combination of education and equivalent experience is required. - Schedule / in-office requirements: - Hybrid schedule working 3 days in the office and 2 days remote in Irving, TX. - 25% travel required. Bring your goals and be enabled to reach them. - Competitive Pay: Commensurate with experience - Schedule: Full-time, Monday - Friday, 8 AM to 5 PM (local time) - Financial Benefits: Equity and annual bonus opportunities - Perks: Paid time off, Paid holidays, Recess breaks, wellness programs Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

• Serving as the primary sales and business development liaison between the home office and franchise locations, ensuring alignment with RPM’s strategic objectives. • Promoting and implementing RPM’s Wealth Optimizer Portfolio systems to increase real estate transaction volume and enhance investor engagement. • Building strong, trust-based relationships with franchisees to support their success in Property Management sales. • Developing and deliver training programs that teach Franchise Business Owners how to conduct effective sales meetings. • Leveraging RPM’s tools, programs, and systems to reinforce the brand’s value proposition and expand service offerings. • Designing and managing local, regional, and national strategic partnership programs to generate new investor leads. • Establishing referral networks and partnerships that drive qualified prospects to franchise operations. • Owning the Real Property Management acquisition strategy, partnering with Franchise Business Owners to support local acquisitions to scale businesses.

• Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities • Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers • Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates • Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees • Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift • Outbound Calling: Proactively make outbound calls to set customer appointments • Team Assistance: Assist other teams within the Call Center as assigned

• Direct, administer and coordinate operations and growth of HouseMaster • Support the President in business development, operation, and growth • Develop and implement procedures for communication between Company and franchisees • Regularly evaluate overall operations and franchisees’ businesses • Hire, develop, oversee and manage teams of Sure Start and Franchise Business Coaches • Monitor franchisees’ financial performance and health • Maintain a Book of Business of top producing franchise owners • Drive year-over-year same store sales growth through strategic sales programs • Collaborate with franchisees and corporate stakeholders

Financial Reporting Manager, Accounting Irving, TX Full time JR0003560 Are you looking for a place where you can bring your goals, passion and drive? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. The Financial Reporting Manager is a hands-on, individual contributor role, responsible for the preparation of timely and accurate financial statements in compliance with Generally Accepted Accounting Principles, and serving in a technical accounting advisory capacity. The Financial Reporting Manager plays a key role in preparing, coordinating, reviewing and monitoring various reports related to debt covenant compliance and sponsor-required reporting, among others. Responsibilities include evaluating and implementing process improvements and internal controls to ensure accurate and timely financial statements and compliance reports. The Financial Reporting Manager will have contact with senior-level management and the Company’s investors, debtholders and external audit team which requires strong interpersonal and communication skills, both written and verbal. The successful candidate will be organized and detail oriented, able to adhere to strict deadlines, and maintain a high degree of accuracy…while having fun in the process! - Participates in monthly, quarterly, and year-end closes as assigned, which may include adjusting journal entries, consolidations, reconciliations, and related analysis and reporting - Prepares monthly consolidated financial statements, for internal use - Prepares, coordinates, reviews and monitors various reports related to debt covenant compliance and sponsor-required reporting - Leads the quarterly preparation and provisioning of financial statements and compliance certificates to external parties as required - Leads the preparation and review of the audited financial statements and footnotes at least annually, including the assignment, review, tie-out, and approval of footnotes and supporting schedules - Assists in the preparation of the Management, Discussion and Analysis as required - Completes technical accounting research and evaluation to recommend and document the Company’s accounting positions and policies - Collaborates with accounting department leadership and staff to support overall department goals and objective Bring your skills and be inspired to achieve success. (Required qualifications) Experience: - Active CPA license preferred - Combined 5+ years professional experience in corporate accounting/reporting and auditing/assurance - Public accounting assurance experience strongly preferred - SOX knowledge and experience preferred Skills: - Requires well-developed knowledge of external financial reporting procedures and disclosure requirements - Must have strong knowledge of generally accepted accounting principles and ability to research, analyze, interpret, and apply technical accounting guidance - Technical accounting research exposure along with policy evaluation and recommendations, as well as evaluation and implementation of new accounting guidance - Demonstrated technical writing skills required - Displays willingness and ability to make decisions, exhibits sound and accurate judgment and makes timely decisions Education: - Bachelor’s degree in Accounting or similar field required; MBA or master’s degree in Accountancy preferred Schedule / in-office requirements: Hybrid at our Irving, Texas headquarters or our Waco, Texas headquarters. Bring your goals and be enabled to reach them. - Competitive Pay: Base + Annual Bonus Potential + Associate Equity Brand: Neighborly - USA Shared Services

• Provide structured operational and systems support to the Director of Systems. • Maintain accurate and up-to-date SOPs, processes, and policies. • Support key technology platforms. • Manage documentation and owner system requests. • Deliver structured systems training to franchise owners and internal team members. • Implement version control and structured change management practices. • Identify documentation gaps and create new SOPs as needed. • Maintain a centralized knowledge library.