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Your Hub For Home Services
National Account Representative
Location
United States
Posted
93 days ago
Salary
$18 / hour
Seniority
Junior
Job Description
National Account Representative
Neighborly®
• Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities • Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers • Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates • Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees • Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift • Outbound Calling: Proactively make outbound calls to set customer appointments • Team Assistance: Assist other teams within the Call Center as assigned
Job Requirements
- 1+ years of working experience in customer service or a related field
- Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required
- Must be able to lift a minimum of 25 lbs
- Proficient in Spanish preferred (reading, writing, and speaking)
Benefits
- Medical
- Dental
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