• Facilitate training sessions ranging from short workshops to comprehensive multi-day programs • Collaborate with key stakeholders across Fulfillment Centers to design technical training lessons, job aids, standard operating procedures (SOPs), and onboarding guides • Create high-quality training materials, such as handouts, manuals, and e-learning modules, adapted to on-site learners and site-specific workflows • Ensure training materials are clear, concise, and aligned with the company brand • Continuously evaluate and refine training programs to enhance effectiveness and sustainability • Conduct organization-wide assessments to identify skill and knowledge gaps • Lead enhanced orientation programs for new employees, offering mentorship and personalized learning support • Partner with cross-functional teams to brainstorm and set course goals

Role Description This Medical Assistance Specialist 4 (MAS4) is part of the division of Apple Health Services & Operations (AHSO) team and reports to the Training Manager. This position primarily serves the Medical Eligibility Determination Services (MEDS) section and is responsible for supporting critical curriculum development and deployment to 350+ customer service agents. AHSO trainers identify and provide training on new and existing processes, including training new hires. The position develops new trainings and refines existing trainings. This position provides subject matter expertise, develops training, engages in process improvement, and participates in projects to support operations. This position is eligible to telework but is occasionally required to report on-site to meet business needs. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. - Serves as a designated trainer and specialist in a call center environment. - Presents, guides/drives, supports, and/or is accountable for remote and in-person training, huddles, internal communication, and instruction. - Provides assistance, instruction, and training for new and current staff on new and updated AHSO divisional and section specific procedures, processes, and systems/computer applications and related processes, including customer service. - Maintains SME core assigned section policy, process, and procedures. - Assists in development and maintenance of AHSO eLearning curriculum. - Responsible for identifying training opportunities and using learning design theory to develop training plans, curriculum, and related training. - Ensures all training material is correct and in accordance with WAC; coordinates with other subject matter experts to ensure material is accurate and seeks clarification as necessary. - Designs, creates and/or maintains and updates digital resources required for training/staff to perform essential job functions. - Uses The Learning Center (TLC) to manage rosters and complete classes for attendee credit. - Maintains training records/library. Qualifications - Bachelor’s Degree plus two (2) years of experience providing direct client services or counseling of customers in one or more of the following areas: - Health insurance - Disability - Other related health benefits - Public assistance eligibility determination - Health insurance premiums/claims processing, adjusting, and investigation - Other medical premiums/claims related experience - Option 2: Six (6) years of experience in the related fields above. - Option 3: One (1) year as a Medical Assistance Specialist 3. Requirements - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. Benefits - Meaningful work with friendly co-workers who care about those we serve. - A clear agency mission that drives our work and is person-centered. - A healthy work/life balance, including alternative/flexible schedules and mobile work options. - A great total compensation and benefit package. - A safe, pleasant workplace in a convenient location with restaurants and shopping nearby. - Free parking!

• Design and build polished, production-ready learning content including presentation materials, eLearning courses, job aids, and infographics • Work with subject matter experts (SMEs) and stakeholders to gather content, clarify requirements, and determine the most effective learning approach • Translate complex or technical information into clear, practical, and engaging learning experiences • Own training projects from intake to delivery, including interviewing SMEs, designing storyboards, building finished learning solutions, and gathering and applying feedback • Apply instructional design best practices to support learning goals • Ensure learning solutions are visually clean, intuitive, and easy to use • Review feedback and performance data to refine and improve learning assets over time

Role Description This is a virtual education teaching position on campus. - Collaborates with other staff members in the education process and assists with the smooth operation of the building. - Collaborates with administration, other staff, and parents to develop and implement Individualized Education Programs (IEP) and other special education administrative requirements. - Displays an interest in and participates in the total school program. - Exhibits dependability and punctuality in assigned duties, attendance at meetings and in the use and care of equipment and facilities. - Displays positive personal traits, such as neatness, integrity, character, good citizenship, respect for others, honesty and responsibility as an appropriate model for students. - Abides by the Pennsylvania School Code and the terms of the Collective Bargaining Agreement. - Upholds and enforces school rules, administrative regulations and Board policy. - Maintains open lines of communication with administrators, parents, students, staff members and the general public. - Participates in curriculum review and redesign as required by department, subject area or grade level. - Maintains an ongoing program to enhance professional competence for the attainment of a job goal. - Incorporates the philosophy, objectives and expectations of the Teacher Expectations, Evaluation and Development plan in the attainment of professional goals. - Recognizes the basic structural framework for the development of instructional programs and works toward the achievement of the objectives. - Develops, maintains and completes all required written records and reports within established timelines. - Utilizes a variety of instructional strategies to attain lesson objectives and provides students opportunities which extend beyond the classroom. - Diagnoses and evaluates student abilities and progress to develop effective instructional strategies to help students meet instructional objectives and provides timely feedback to student concerning their progress. - Recognizes and uses appropriate technological enhancements relevant to the curriculum taught. - Demonstrates understanding and concern for each student in meeting his or her educational needs. - Maintain safe virtual environment of the classroom. - Design and deliver engaging virtual instruction. - Implement UDL principles to create accessible online learning experiences for all students. - Customize digital learning environments to meet individual student needs as outlined in IEPs. - Effectively navigate and utilize various digital platforms, tools, and resources to enhance student learning. - Monitor and assess student engagement and progress in virtual learning environments. - Troubleshoot basic technical issues and provide appropriate support to students in the online setting. - Collaborate with colleagues to develop and share best practices for online special education. - Maintain current knowledge of emerging technologies and pedagogical approaches in virtual education. - Create and maintain a positive, inclusive online classroom community that promotes student success. Qualifications - Minimum, Bachelor's degree with a major in special education, or a related field; master's degree preferred. - Hold valid and current PA special education certificate. - Clear criminal history and child abuse clearances (Acts 34, 151 and FBI). - Ability to perform essential job duties satisfactorily, with or without reasonable accommodations. - Ability to perform additional or alternatives to these qualifications and essential duties, as the board or superintendents may determine appropriate and acceptable. Benefits - Medical Insurance - Dental Insurance - Vision Reimbursement - Tuition Reimbursement - Personal and Sick time - PSERS Retirement Fund Company Description The Allentown School District is committed to excellence! The richness of The Allentown School District's diversity is strengthened by its central role in educating our students for America's future through academic excellence and celebrating the culturally responsive, athletic and artistic range of talent in the schools. ASD students originate from 51 countries and speak 26 languages. The Allentown School District offers a comprehensive benefits package to those who qualify.