• Develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers • Provide highly customized project management for planning, prioritizing, and executing implementation project work for our largest, most strategic customers within EB as well as holding an expertise in statutory and PFML • Initiate and lead projects to identify and resolve implementation transition issues specific to each client and assist with making decisions on recommendations for new processes or procedures • Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions • Effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations • Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests • Provide training and mentoring to Implementation Managers and others as needed • Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines

• Develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers • Drive and develop a customized implementation plan for each new national, mid-market, or regional account • Serve as point person, both internally and externally, to ensure efficiency and consistency throughout implementations • Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally • Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests • Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: - Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. - Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. - Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase. What you will do: - Responsible for being the main point of contact for TPA (an external client) for new group implementations - Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc. - Ensure all requirements are documented in the standard project templates and tools - Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle - Maintain a detailed project plan and an open items log for project monitoring purposes - Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity - Conduct administrative tasks supporting data entry of new group implementations within the applicable systems - Build client profile utilizing CRM tool - Act as a liaison between the internal contracting team and the Implementation Team - Act as a liaison between the internal invoicing team and the Implementation Team - Provide go live support to the Implementation Managers, Implementation Analysts and the TPA - Participate in post go live discussion to improve identified performance opportunities - Participate in the new group implementation lifecycle - Participate in internal and external client meetings - Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones - Provide attention to detail on all project requirements to ensure the client’s needs are met - Ability to be a self-starter and take initiatives What you will bring to SmithRx: - Bachelor's degree or equivalent work experience preferred - Healthcare and/or pharmacy experience strongly preferred - Experience coordinating complex tasks across multiple projects and clients - Experience in a customer service role - Corporate experience preferred - Proficiency in Microsoft Office required - Proficiency in the Google platform/apps preferred - Proficiency using Salesforce - Strong communication skills via face-to-face meetings, conference calls and written correspondence - Strong team orientation and desire to succeed - Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company - Ability to work with tight deadlines and solve for near term deliverables - Ability to manage multiple projects and tasks with grace, efficiency, and ownership What SmithRx Offers You: - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance - 3 Weeks Paid Time Off - Paid Company Holidays - Paid Parental Leave Benefits - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-Term and Long-Term Disability - Wellness Benefits - Commuter Benefits - Employee Assistance Program (EAP) - Well-stocked Kitchen In Office Locations - Professional Development and Training Opportunities

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows • Carry a revenue quota to meet or exceed sales targets within assigned accounts • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Work with clients to negotiate contract renewals, cross-sells and upsells • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas • Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!