mSupply

Role Description The Category Director, Appliances is a strategic, digital-first merchandising leader responsible for owning the full assortment, pricing strategy, vendor relationships, and product experience for mSupply’s Appliance category. This role reports to the VP of Merchandising and serves as the primary category owner driving revenue and AOV growth across MyMarcone and mSupply Partner Sites. This role is digital-first by design, owning the product experience, assortment strategy, and data quality across eCommerce platforms. As the organization evolves, this role will expand to include brick-and-mortar branch alignment, ensuring consistency across all customer touchpoints. Job Duties & Responsibilities - Own full Appliance category assortment strategy including SKU selection, model coverage, depth, breadth, and lifecycle management across major appliances, replacement parts, and accessories. - Define and execute pricing strategy in partnership with Finance and Business Unit leadership, focusing on margin performance, competitive positioning, and MAP compliance where applicable. - Identify and drive cross-sell and attachment opportunities across appliances, repair parts, installation kits, accessories, and extended service offerings. - Develop and maintain category scorecards; lead regular performance reviews with Business Unit leadership. - Translate preferred supplier program strategy into customer-facing assortment and promotional opportunities. - Own Appliance product experience across eCommerce platforms, including category structure, model-based navigation, PDP content quality, and search performance. - Partner with Data and PIM teams to ensure taxonomy completeness, SKU enrichment, and accuracy of model-specific attributes (e.g., compatibility, specifications, dimensions, finishes). - Ensure Appliance category readiness for MyMarcone platform, including product data, assortment, and merchandising strategy integration. - Leverage appliance-specific digital tools (e.g., model lookup, parts diagrams, compatibility tools) to improve conversion and customer experience. - Monitor and optimize digital performance metrics such as conversion rate, AOV, attach rate, and digital penetration. - Collaborate with Marketing on campaigns, promotions, and content strategy aligned to revenue and AOV targets (e.g., seasonal demand, promotional cycles, replacement trends). - Serve as the Appliance category voice in IT and Digital discussions related to platform features, search, navigation, and product data. - Build strong relationships with Appliance Business Unit leadership to align on demand signals, product availability, and category insights. - Partner with Finance on pricing strategy, margin optimization, and budget planning. - Extend category strategy to branch locations over time, ensuring alignment across digital and physical channels. - Partner with branch and regional teams to translate digital merchandising strategies into in-branch execution (counter sales, showroom alignment, local assortment). - Develop cross-channel playbooks for product launches, promotions, and seasonal initiatives. - Own vendor and supplier relationships for assortment decisions, product introductions, and data onboarding. - Coordinate vendor co-marketing programs aligned to preferred supplier strategies. - Manage vendor scorecards including assortment breadth, data quality, fill rates, and promotional participation. - Partner with Supply Chain and Business Units on SKU introduction timing, inventory planning, and end-of-life management. Qualifications - 5+ years of experience in category management, eCommerce merchandising, or product management, preferably in major Appliance, building products, industrial distribution, or related B2B sectors. - Proven experience owning a category P&L or revenue target. - Hands-on experience with eCommerce platforms such as Magento, commercetools, Salesforce B2B Commerce, BigCommerce, Unilog/CX1, Shopify Plus, or SAP Commerce. - Experience with PIM systems such as Salsify, Akeneo, or inRiver. - Strong understanding of product data standards, taxonomy, and digital merchandising best practices. - Demonstrated ability to manage vendor relationships while driving assortment and data performance. - Proficiency in Excel or Google Sheets with strong analytical skills. - Strong communication skills with the ability to present strategies to executive stakeholders. - Travel requirement: 25%+ for trade shows, vendor events and planning sessions. - Experience in B2B or contractor-focused eCommerce environments. - Familiarity with AHRI standards and parts compatibility tools. - Experience bridging digital merchandising with branch or counter sales channels. - Marketplace experience (e.g., Amazon, MWA, Mirakl) in a distribution context. Physical Demands & Work Environment - This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting and working on a computer. - Occasional standing, walking, and moving throughout office or branch environments. - Ability to travel occasionally for vendor meetings, branch visits, or company events. - Ability to lift up to 15–20 pounds occasionally. Benefits - Medical, dental, vision, and prescription coverage effective immediately. - 401(k) plan with company contributions. - Life insurance and short- and long-term disability coverage. - HSA/FSA options and an Employee Assistance Program (EAP). - Paid time off, including vacation, holidays, and personal days. - Weekly pay, employee discounts, and more. Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

Role Description The Enterprise Architect defines, maintains, and governs mSupply’s enterprise architecture through a business capability-driven lens. This role ensures that technology investments are aligned to what the business does, how well it does it today, and how it needs to evolve to support growth, efficiency, and acquisition integration. You will own the enterprise architecture management platform (Ardoq), facilitate capability modeling with senior leaders, and serve as the cross-domain architectural authority. - Define and maintain enterprise architecture principles, standards, reference architectures, and architecture decision records (ADRs) that capture context, tradeoffs, and rationale. - Facilitate structured working sessions with business leaders and SMEs to identify, define, and assess business capabilities, including maturity, strategic importance, and investment gaps. - Develop and maintain a Business Capabilities Catalog and ensure capability-to-application and capability-to-technology relationships are current in Ardoq. - Establish pragmatic architectural guardrails for application, integration, data, infrastructure, and security architecture that enable speed and autonomy rather than centralized control. - Provide architectural analysis to support ERP migration, platform consolidation, and acquisition integration strategies. - Partner with Solution Architects, Engineering Managers, and delivery teams to ensure solutions align with standards, and identify architectural risks, dependencies, and tradeoffs early. - Own and administer the Ardoq platform as the system of record, ensuring artifacts remain current, accessible, and decision-oriented. - Act as an escalation point for cross-domain architectural questions and communicate architectural decisions to senior leadership in business-relevant terms. Qualifications - Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience. - 8+ years of experience in enterprise architecture, systems architecture, or related roles. - Demonstrated experience facilitating business capability modeling with senior leaders and SMEs. - Strong understanding of application, integration, data, and infrastructure architecture. - Ability to translate complex technical landscapes into business-relevant insight. - Proven ability to influence decisions without direct authority. Requirements - Experience in acquisition-driven or multi-ERP environments. - Hands-on experience with enterprise architecture tools such as Ardoq, LeanIX, or similar. - Familiarity with modern, pragmatic EA frameworks (not just TOGAF certification). - Experience operating in Agile and product-oriented delivery environments. - Experience or demonstrated ability using AI-powered tools (e.g., code assistants, LLMs, AI-augmented workflows) to accelerate work and improve outcomes. Physical Demands & Work Environment - This is a full-time position. Duties are primarily performed in an office or remote work environment. - Primarily sedentary work with extended periods at a computer. - Ability to communicate effectively in person, by phone, and through virtual collaboration tools. - Occasional standing, walking, and movement during meetings or travel. - Ability to travel periodically for business needs, including visits to distribution centers, suppliers, or industry events. - Office environment with standard business equipment such as computers, phones, and conferencing tools. Benefits - Medical, dental, vision, and prescription coverage effective immediately. - 401(k) plan with company contributions. - Life insurance and short-term disability coverage. - HSA/FSA options and an Employee Assistance Program (EAP). - Paid time off, including vacation, holidays, and personal days. - Weekly pay, employee discounts, and more. Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. The ML/AI Engineer designs, builds, and operationalizes machine learning models and AI-powered solutions that drive measurable business value across mSupply’s distribution operations. Working within the enterprise data platform (Microsoft Fabric, dbt, Power BI), this role partners with Data Scientists, Data Engineers, and Business Product Owners to turn analytical models into reliable, scalable production systems. You will bridge the gap between data science experimentation and production-grade AI. Your models will directly influence inventory positioning, demand forecasting, pricing strategy, and customer segmentation across a multi-location distribution network. If you want to build ML systems that run at scale in a real operational environment, not just prototypes that never ship, this is the role. Job Duties & Responsibilities - Design, develop, and deploy machine learning models into production, including forecasting, classification, clustering, recommendation, and optimization systems. - Build and maintain MLOps pipelines covering data preparation, feature engineering, model training, evaluation, versioning, deployment, and monitoring. - Design and build applications using LLMs and generative AI, including RAG pipelines, semantic search, document intelligence, and AI-assisted workflows. - Implement prompt engineering, fine-tuning, and evaluation frameworks for LLM-based features, integrating Azure OpenAI Service into platform workflows. - Collaborate with Data Engineers to design feature stores and curated feature pipelines in the Gold layer of the medallion architecture. - Partner with Data Scientists to translate proof-of-concept models into production-ready engineering, and with Business Product Owners to define and prioritize ML use cases. - Implement model monitoring and alerting frameworks to detect drift, degradation, and data quality issues in production. - Package and serve models via REST APIs, batch inference pipelines, or embedded integrations within the Fabric and Azure ecosystem. - Establish MLOps best practices including CI/CD for model pipelines, experiment tracking, model registry management, and reproducible training workflows. Qualifications Required - Bachelor’s degree in Computer Science, Software Engineering, Mathematics, Statistics, Data Science, or a related quantitative field. - 3+ years of experience in ML engineering, MLOps, or applied AI engineering with production deployments. - Strong proficiency in Python and ML libraries such as scikit-learn, XGBoost, LightGBM, PyTorch, or TensorFlow. - Hands-on experience building and maintaining MLOps pipelines, including experiment tracking, model versioning, and CI/CD for ML workloads. - Solid software engineering fundamentals: version control (Git), testing, code reviews, and modular design. - Experience with cloud-based ML platforms (Azure Machine Learning, AWS SageMaker, or equivalent). - Proficiency in SQL and experience working with large-scale structured datasets. Preferred - Experience with Microsoft Fabric, Azure Synapse Analytics, or Azure OpenAI Service. - Hands-on experience with LLMs, RAG architectures, vector databases, and prompt engineering. - Experience with dbt or similar transformation frameworks in a medallion architecture. - Background in wholesale distribution, supply chain, HVAC, plumbing, or related B2B sectors. - Familiarity with forecasting frameworks such as Prophet, NeuralProphet, or Nixtla. - Experience or demonstrated ability using AI-powered tools (e.g., code assistants, LLMs, AI-augmented workflows) to accelerate work and improve outcomes. Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Primarily sedentary work, requiring extended periods of sitting while working at a computer - Ability to communicate effectively in person, via phone, and through virtual collaboration tools - Occasional standing, walking, and movement during meetings, site visits, or travel - Ability to lift and carry light materials (up to 15 lbs) occasionally, such as a laptop or presentation materials - Ability to travel periodically for business needs, including visiting distribution centers, suppliers, stores, or industry events - Office environment includes standard business equipment such as computers, phones, and conferencing tools What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

About mSupply mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. The Director of Software Engineering will be responsible for leading and grow our dynamic software engineering teams. The role will have a strong focus on ecommerce, multiple technology stacks, and Microsoft .NET technologies and React. This role will be an agile practitioner; you will drive best practices in software development while fostering a people and culture-first environment. Job Duties & Responsibilities - Lead, mentor, and manage a diverse team of software engineers, promoting a collaborative and inclusive culture. - Drive the design, development, and delivery of scalable e-commerce solutions using Microsoft .NET and React. - Act as a hands-on technologist, contributing to code and architecture decisions across multiple technology stacks. - Proven leadership abilities in AI Engineering and organizational transformation. - Lead one or more agile development teams and take responsibility for team performance and project deliverables. - Implement and champion agile methodologies to improve team productivity and product quality. - Collaborate closely with product, design, and other stakeholders to align engineering efforts with business goals. - Leverage cloud technologies, particularly Microsoft Azure, build and maintain robust, scalable infrastructure. - Continuously evaluate and adopt new tools and technologies to enhance engineering capabilities. Qualifications - A Bachelor's or master’s degree in computer science, Engineering, or a related field (or equivalent experience - Minimum of 5 -10 years of hands-on engineering management experience. - Minimum of 10+ years of architecture and software development experience. - Cross-functional leadership experience — working with executives, product, marketing, and operations at a strategic level, not just "collaborating with stakeholders." - Experience leading platform migrations, re-platforming efforts, or large-scale modernization initiatives — this is very common at the director level in ecommerce. - Excellent management skills with a focus on building a positive team culture. - Strong communication and collaboration skills in a remote work environment. - AI experience and ability to lead the developers to adopt AI capabilities, such as Claude, Codex, etc. - Experience with CI/CD pipelines, DevOps practices, and automated testing strategies - Budget ownership or P&L experience - Track record of recruiting, hiring, and retaining top engineering - Experience with system integrations (ERPs, PIMs, OMS, payment gateways) since you're in ecommerce. - Familiarity with security best practices, compliance requirements, or data privacy standards relevant to ecommerce (PCI-DSS, for example). - Proven experience in ecommerce platforms and solutions. - Strong expertise in Microsoft .NET technology stack and React. - Familiarity with multiple technology stacks and ability to adapt quickly. - Demonstrated experience as an agile practitioner. - Hands-on technologist mindset with a passion for coding and technical leadership. - Experience working with cloud platforms, specifically Microsoft Azure. - Remote work with 25% or less travel required Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Primarily sedentary work, requiring extended periods of sitting while working at a computer - Ability to communicate effectively in person, via phone, and through virtual collaboration tools - Occasional standing, walking, and movement during meetings, site visits, or travel - Ability to lift and carry light materials (up to 15 lbs) occasionally, such as a laptop or presentation materials - Ability to travel periodically for business needs, including visiting distribution centers, suppliers, stores, or industry events - Office environment includes standard business equipment such as computers, phones, and conferencing tools What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. Job Summary The Director of Product Data Management is a strategic leadership role responsible for building, governing, and scaling enterprise-wide product data capabilities. Reporting to the VP of Merchandising, this role drives the consolidation of multiple PIM systems into a unified MDM/PIM solution, ensuring a single, reliable source of product truth across the organization. The Director will lead data governance, quality, and standardization efforts while enabling cross-functional teams to make confident, data-driven decisions. This position combines strategic vision with hands-on execution and oversees a team dedicated to product data operations, working closely with Product, Engineering, Analytics, Operations, and external partners. Job Duties & Responsibilities • Lead the strategy, roadmap, and execution for consolidating multiple PIM systems into a unified MDM or PIM solution • Evaluate current systems and define future-state architecture requirements in partnership with Engineering and Technology teams • Ensure the product data platform is scalable, accessible, and supports enterprise-wide needs • Own PIM integration strategy to support product data quality across all channels and marketplaces • Define and enforce data governance frameworks, including ownership, accountability, and decision rights across product data domains • Develop and maintain scalable data governance policies, standards, and procedures • Drive improvements in product data accuracy, consistency, and reliability across all systems • Partner with business stakeholders to ensure product data meets quality standards for decision-making • Oversee product data enrichment to ensure completeness and adherence to business standards • Implement standardized taxonomies, metadata definitions, and lifecycle management practices • Act as the authoritative source for product data standards and resolve cross-functional discrepancies • Own the strategy and management of product relationship data to enable cross-sell and cross-merchandising opportunities • Collaborate with Category Management and Merchandising teams to ensure actionable and structured product data • Design scalable governance frameworks to support product launches, market expansion, and system integrations • Anticipate future data needs and proactively build supporting infrastructure • Establish cross-functional collaboration models across Product, Engineering, Analytics, and Operations • Translate data governance initiatives into measurable business outcomes for senior leadership • Oversee end-to-end product data ingestion from manufacturers and OEM partners, including onboarding and lifecycle tracking • Manage data SLAs and ensure timely, accurate, and complete product data delivery • Continuously evaluate and improve data enrichment quality and completeness • Define, track, and report KPIs to measure data governance effectiveness and maturity • Foster a culture of continuous improvement within the product data team • Lead, mentor, and develop a team responsible for product data operations and governance • Set team priorities, performance expectations, and promote a collaborative, accountable culture Qualifications - 10+ years of experience in product data management, data governance, MDM, or a related field - At least 2 years of leadership or team management experience - Proven experience leading or contributing to PIM/MDM consolidation or implementation initiatives - Experience managing product data ingestion workflows, including working with external partners such as manufacturers or OEMs - Strong understanding of data quality principles, taxonomies, metadata, and product lifecycle management - Demonstrated ability to drive cross-functional alignment across technical and non-technical teams - Experience defining and tracking KPIs to measure data governance success - Strategic thinker with the ability to execute and solve operational challenges - Strong communication skills with the ability to translate complex data concepts into business terms - Highly organized with strong project and stakeholder management capabilities - Comfortable working in ambiguous environments and building structure where needed - Experience in retail, e-commerce, merchandising, or manufacturing-related industries (preferred) - Hands-on experience with PIM platforms such as Akeneo, Salsify, or inRiver (preferred) - Familiarity with MDM tools and data governance technologies (preferred) - Experience defining data SLAs and managing vendor or partner data relationships (preferred) - Understanding of marketplace and channel data requirements such as Amazon, EDI, or DTC (preferred) - Minimal Travel Required Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting and working on a computer - Occasional standing, walking, and moving throughout office or branch environments - Ability to travel occasionally for vendor meetings, branch visits, or company events - Ability to lift up to 15–20 pounds occasionally What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. Job Summary The Creative Director will lead and elevate the visual identity and creative output across all mSupply brands, overseeing a centralized creative studio that supports our HVAC, Plumbing, Appliance, and Corporate Communications verticals. This role is responsible for establishing and maintaining brand consistency across all channels—print, digital, web, and customer-facing touchpoints—while driving innovation in design strategy. The ideal candidate combines exceptional design leadership with a deep understanding of UI/UX principles, user-first thinking, and the ability to scale creative operations across a multi-brand portfolio. Job Duties & Responsibilities - Lead, mentor, and grow a team of graphic designers and content specialists, fostering a collaborative, high-performance creative culture - Develop and enforce brand guidelines across all mSupply brands, ensuring visual consistency and quality across print, digital, web, and marketing collateral - Oversee all creative output for the organization, including marketing campaigns, sales materials, website design, email templates, social media assets, trade show materials, and internal communications - Apply UI/UX principles and user-first design thinking to all customer-facing properties, including websites, eCommerce platforms, and digital applications - Partner with Marketing, Digital, and IT teams to optimize user experience across all digital touchpoints and customer journeys - Establish creative workflows, project management processes, and quality assurance standards for the creative studio - Manage creative resource allocation across verticals (HVAC/Plumbing, Digital, Appliance, Corporate Communications) to ensure timely delivery of projects - Stay current with design trends, technologies, and best practices; evaluate and recommend new tools and platforms to enhance creative capabilities - Develop and manage creative budgets, vendor relationships, and external agency partnerships as needed - Present creative strategies and design concepts to senior leadership, translating business objectives into compelling visual solutions - Champion accessibility standards and inclusive design practices across all creative work - Support brand integration efforts for acquisitions, ensuring smooth creative transitions and alignment with corporate standards Qualifications - Bachelor's degree in Graphic Design, Visual Communications, or related field; Master's degree preferred - 8+ years of progressive experience in graphic design, with at least 3 years in a leadership role managing creative teams - Proven portfolio demonstrating excellence in both print and digital design across multiple brand applications - Strong expertise in UI/UX design principles, user research methodologies, and human-centered design practices - Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD), Figma, and other industry-standard design tools - Experience with web design technologies, content management systems, and understanding of HTML/CSS fundamentals - Demonstrated ability to develop and implement comprehensive brand guidelines and design systems - Excellent project management skills with experience managing multiple concurrent projects and competing priorities - Strong communication and presentation skills with the ability to articulate creative vision to both technical and non-technical stakeholders - Experience in B2B marketing environments; distribution, manufacturing, or industrial sectors preferred - Familiarity with marketing automation platforms, digital analytics, and performance optimization - Track record of building, developing, and retaining high-performing creative teams Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting at a desk and working on a computer - Occasional travel to branch locations, trade shows, and vendor meetings (up to 15%) - Ability to lift up to 25 pounds for transporting marketing materials and equipment What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. Job Summary The Sr. Manager, Integration Channels is responsible for driving the strategy, growth, and performance of integration-based commerce channels, including PunchOut, EDI, FSM platforms, and third-party procurement networks. This role owns the full lifecycle of integration customers, from pipeline development and onboarding to ongoing revenue and relationship management, transforming the channel from a reactive function into a scalable growth engine. Acting as the voice of the customer, this position also partners closely with internal teams to influence product development, improve integration capabilities, and enhance the overall customer experience. Job Duties & Responsibilities • Own revenue performance and growth of integration channels including PunchOut, EDI, cXML, FSM platforms, and procurement networks • Build and manage a pipeline of integration opportunities across existing customers and new prospects • Identify accounts where integrations can improve efficiency, increase order frequency, and drive incremental revenue • Set and achieve targets for channel activations, revenue, and margin contribution • Monitor and report on pipeline health, onboarding progress, and account performance • Drive development of white-label and embedded commerce partnerships • Serve as the primary point of accountability for customer onboarding from qualification through go-live • Coordinate cross-functional teams including IT, product, and sales to ensure timely and successful onboarding • Develop standardized onboarding processes, playbooks, and timelines to improve scalability and efficiency • Manage post-go-live customer relationships, including adoption, issue resolution, and account growth • Oversee vendor and platform partner relationships, including third-party integration providers • Collaborate with FSM and procurement platform partners on integration roadmaps and go-to-market initiatives • Maintain knowledge of integration standards such as cXML, OCI, EDI transaction sets, and procurement platforms • Act as the internal voice of the customer by translating feedback into product requirements and feature priorities • Identify platform improvements needed to scale the integration channel, including onboarding, catalog management, and reporting • Provide input into product roadmap discussions based on customer needs and industry trends • Analyze channel performance data to inform decisions and support business cases for investment • Partner cross-functionally with IT, product, sales, and operations to drive execution without direct authority • Minimal Travel Required Qualifications • 5+ years of experience in a commercial, business development, or integration-focused role within eProcurement, EDI, or digital commerce channels • Strong working knowledge of PunchOut (cXML/OCI), EDI transaction sets (850, 855, 810, 856), and procurement platforms such as Coupa, Ariba, and SAP • Experience managing vendor or platform partner relationships within integration ecosystems • Proven ability to build pipeline, manage sales funnels, and deliver against revenue targets • Strong cross-functional collaboration skills with the ability to drive initiatives across IT, product, sales, and operations teams • Ability to analyze data, generate insights, and use metrics to influence decision-making • Experience in HVAC, plumbing, MRO, or similar distribution industries (preferred) • Familiarity with FSM platforms such as ServiceTitan, Housecall Pro, or FieldEdge (preferred) • Exposure to marketplace or feed-based integrations such as Mirakl or Amazon (preferred) • Experience with product management or product ownership concepts, including writing requirements and prioritizing backlogs (preferred) Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting and working on a computer - Occasional standing, walking, and moving throughout office or branch environments - Ability to travel occasionally for vendor meetings, branch visits, or company events - Ability to lift up to 15–20 pounds occasionally What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. Job Summary The Category Director, Plumbing is a strategic, digital-first merchandising leader responsible for owning the full assortment, pricing strategy, vendor relationships, and product experience for mSupply's Plumbing category. This role reports to the VP of Merchandising and serves as the primary category owner driving revenue and AOV growth across MyMarcone and mSupply Partner Sites (including O'Connor, CAD, C&L, Bell Simons, Marks, API, and others). This role is digital-first by design, owning the product experience, assortment strategy, and data quality across eCommerce platforms. As the organization evolves, this role will expand to include brick-and-mortar branch alignment, ensuring consistency across all customer touchpoints. Job Duties & Responsibilities - Own full Plumbing category assortment strategy including SKU selection, depth, breadth, gap analysis, and seasonal planning across residential, commercial, and light commercial plumbing product lines - Define and execute pricing strategy in partnership with Finance and Business Unit leadership, focusing on margin performance and competitive positioning - Identify and drive cross-sell and compatibility opportunities across plumbing systems, fixtures, parts, and contractor toolkits - Develop and maintain category scorecards; lead regular performance reviews with Business Unit leadership - Translate preferred supplier program strategy into customer-facing assortment and campaign opportunities - Own Plumbing product experience across eCommerce platforms, including category structure, discoverability, PDP content quality, and search/navigation performance - Partner with Data and PIM teams to ensure taxonomy completeness, SKU enrichment, and adherence to data standards - Ensure Plumbing category readiness for MyMarcone platform, including product data, assortment, and merchandising strategy integration - Leverage plumbing-specific digital tools such as parts finders, compatibility tools, and specification lookups to improve customer experience and conversion - Monitor and optimize digital performance metrics such as conversion rate, AOV, attach rate, and digital penetration - Collaborate with Marketing on campaigns, promotions, and content strategy aligned to revenue and AOV targets - Serve as the Plumbing category voice in IT and Digital discussions related to platform features, search, navigation, and product data - Build strong relationships with Plumbing Business Unit leadership to align on demand signals and category insights - Partner with Finance on pricing strategy, margin optimization, and budget planning - Extend category strategy to branch locations over time, ensuring alignment across digital and physical channels - Partner with branch and regional teams to translate digital merchandising strategies into in-branch execution - Develop cross-channel playbooks for product launches and seasonal promotions - Own vendor and supplier relationships for assortment decisions, product introductions, and data onboarding - Coordinate vendor co-marketing programs aligned to preferred supplier strategies - Manage vendor scorecards including assortment breadth, data quality, and promotional participation - Partner with Supply Chain and Business Units on SKU introduction timing, inventory planning, and end-of-life management Qualifications - 5+ years of experience in category management, eCommerce merchandising, or product management, preferably in plumbing, building products, industrial distribution, or related B2B sectors - Proven experience owning a category P&L or revenue target - Hands-on experience with eCommerce platforms such as Magento, commerce tools, Salesforce B2B Commerce, BigCommerce, Unilog/CX1, Shopify Plus, or SAP Commerce - Experience with PIM systems such as Salsify, Akeneo, or inRiver - Strong understanding of product data standards, taxonomy, and digital merchandising best practices - Demonstrated ability to manage vendor relationships while driving assortment and data performance - Proficiency in Excel or Google Sheets with strong analytical skills - Strong communication skills with the ability to present strategies to executive stakeholders - Plumbing industry knowledge, including pipes, valves, fittings, fixtures, water heaters, and repair parts (preferred) - Experience in B2B or contractor-focused eCommerce environments (preferred) - Familiarity with parts compatibility tools, specification data, or technical product data in plumbing (preferred) - Experience with MyMarcone, mSupply Partner Sites, Salsify, or CIMM2 platforms (preferred) - Experience bridging digital merchandising with branch or counter sales channels (preferred) - Marketplace experience (e.g., Amazon, MWA, Mirakl) in a distribution context (preferred) Physical Demands & Work Environment - This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting and working on a computer - Occasional standing, walking, and moving throughout office or branch environments - Ability to travel occasionally for vendor meetings, branch visits, or company events - Ability to lift up to 15–20 pounds occasionally - Travel requirement: 25%+ for trade shows, vendor events and planning sessions What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. Job Summary The Category Director, HVAC is a strategic, digital-first merchandising leader responsible for owning the full assortment, pricing strategy, vendor relationships, and product experience for mSupply's HVAC category. This role reports to the VP of Merchandising and serves as the primary category owner driving revenue and AOV growth across MyMarcone and mSupply Partner Sites (including O'Connor, CAD, C&L, Bell Simons, Marks, API, and others). This role is digital-first by design, owning the product experience, assortment strategy, and data quality across eCommerce platforms. As the organization evolves, this role will expand to include brick-and-mortar branch alignment, ensuring consistency across all customer touchpoints. Job Duties & Responsibilities - Own full HVAC category assortment strategy including SKU selection, depth, breadth, gap analysis, and seasonal planning across residential, commercial, and light commercial product lines - Define and execute pricing strategy in partnership with Finance and Business Unit leadership, focusing on margin performance and competitive positioning - Identify and drive cross-sell and compatibility opportunities across HVAC systems, parts, accessories, and contractor toolkits - Develop and maintain category scorecards; lead regular performance reviews with Business Unit leadership - Translate preferred supplier program strategy into customer-facing assortment and campaign opportunities - Own HVAC product experience across eCommerce platforms, including category structure, discoverability, PDP content quality, and search/navigation performance - Partner with Data and PIM teams to ensure taxonomy completeness, SKU enrichment, and adherence to data standards - Ensure HVAC category readiness for MyMarcone platform, including product data, assortment, and merchandising strategy integration - Leverage HVAC-specific digital tools (e.g., AHRI lookups, parts finders, system builders) to improve conversion and customer experience - Monitor and optimize digital performance metrics such as conversion rate, AOV, attach rate, and digital penetration - Collaborate with Marketing on campaigns, promotions, and content strategy aligned to revenue and AOV targets - Serve as the HVAC category voice in IT and Digital discussions related to platform features, search, navigation, and product data - Build strong relationships with HVAC Business Unit leadership to align on demand signals and category insights - Partner with Finance on pricing strategy, margin optimization, and budget planning - Extend category strategy to branch locations over time, ensuring alignment across digital and physical channels - Partner with branch and regional teams to translate digital merchandising strategies into in-branch execution - Develop cross-channel playbooks for product launches and seasonal promotions - Own vendor and supplier relationships for assortment decisions, product introductions, and data onboarding - Coordinate vendor co-marketing programs aligned to preferred supplier strategies - Manage vendor scorecards including assortment breadth, data quality, and promotional participation - Partner with Supply Chain and Business Units on SKU introduction timing, inventory planning, and end-of-life management Qualifications - 5+ years of experience in category management, eCommerce merchandising, or product management, preferably in HVAC, building products, industrial distribution, or related B2B sectors - Proven experience owning a category P&L or revenue target - Hands-on experience with eCommerce platforms such as Magento, commercetools, Salesforce B2B Commerce, BigCommerce, Unilog/CX1, Shopify Plus, or SAP Commerce - Experience with PIM systems such as Salsify, Akeneo, or inRiver - Strong understanding of product data standards, taxonomy, and digital merchandising best practices - Demonstrated ability to manage vendor relationships while driving assortment and data performance - Proficiency in Excel or Google Sheets with strong analytical skills - Strong communication skills with the ability to present strategies to executive stakeholders - HVAC industry knowledge, including equipment, parts, controls, and accessories (preferred) - Travel requirement: 25%+ for trade shows, vendor events and planning sessions - Experience in B2B or contractor-focused eCommerce environments (preferred) - Familiarity with AHRI standards and parts compatibility tools (preferred) - Experience with MyMarcone, mSupply Partner Sites, Salsify, or CIMM2 platforms (preferred) - Experience bridging digital merchandising with branch or counter sales channels (preferred) - Marketplace experience (e.g., Amazon, MWA, Mirakl) in a distribution context (preferred) Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting and working on a computer - Occasional standing, walking, and moving throughout office or branch environments - Ability to travel occasionally for vendor meetings, branch visits, or company events - Ability to lift up to 15–20 pounds occasionally What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. Job Summary The Corporate Events & Marketing Coordinator is responsible for planning and executing corporate events, customer experiences, and dealer engagement programs across mSupply’s HVAC, Plumbing, and Appliance verticals. Working alongside fellow coordinators and reporting to the Director of Corporate Communications & Marketing, this role owns end-to-end event logistics—from large-scale national summits and dealer incentive trips to internal leadership meetings and training programs—while also supporting the administration and measurement of customer loyalty, rewards, and incentive programs. The ideal candidate brings proven event planning experience in a corporate or B2B setting, is highly organized under pressure, and thrives at the intersection of logistics, vendor management, and customer engagement. Job Summary The Corporate Events & Marketing Coordinator is responsible for planning and executing corporate events, customer experiences, and dealer engagement programs across mSupply’s HVAC, Plumbing, and Appliance verticals. Working alongside fellow coordinators and reporting to the Director of Corporate Communications & Marketing, this role owns end-to-end event logistics—from large-scale national summits and dealer incentive trips to internal leadership meetings and training programs—while also supporting the administration and measurement of customer loyalty, rewards, and incentive programs. The ideal candidate brings proven event planning experience in a corporate or B2B setting, is highly organized under pressure, and thrives at the intersection of logistics, vendor management, and customer engagement. Job Duties & Responsibilities Loyalty & Rewards Program Management - Coordinate the administration of existing points-based rewards, dealer incentive, and contractor loyalty programs across HVAC, Plumbing, and Appliance verticals, ensuring accurate tracking, timely fulfillment, and a positive participant experience. - Assist in auditing and consolidating disparate loyalty and rewards programs across mSupply’s brand portfolio into a unified, scalable framework where applicable. - Support the development and launch of new incentive programs and tiered reward structures designed to drive specific, measurable shifts in customer purchasing behavior. - Maintain program data integrity within loyalty platforms and CRM systems; generate regular reports on points balances, redemption activity, participant engagement, and program health. - Research and evaluate loyalty program platforms, points fulfillment vendors, and technology solutions; present findings and recommendations to program leadership. - Monitor competitive landscape and industry best practices in B2B loyalty, channel partner incentives, and contractor rewards programs to inform continuous improvement. Program Performance & ROI Measurement - Build and maintain dashboards and reporting tools that track key performance indicators for loyalty and incentive programs, including enrollment rates, engagement levels, redemption trends, and revenue attribution. - Analyze pre- and post-program purchasing data to quantify behavioral change and calculate return on investment; present findings to Director and cross-functional stakeholders. - Assist in developing ROI frameworks and measurement methodologies for new program launches, establishing clear baselines and success metrics from the outset. - Collaborate with Sales and Finance teams to align program data with customer revenue reports and support quarterly business reviews. Dealer Trips & Customer Events - Coordinate end-to-end logistics for dealer incentive trips and customer reward experiences, including venue and destination sourcing, travel arrangements, vendor contracts, attendee communications, and on-site execution. - Manage agency and vendor relationships for customer-facing events, serving as the primary day-to-day contact for event production partners, travel agencies, and experiential marketing vendors specific to HVAC dealer programs and appliance parts rewards events. - Develop and manage event budgets, tracking spend against approved allocations and identifying cost-saving opportunities without compromising the participant experience. - Coordinate attendee qualification processes and communicate program milestones and trip eligibility criteria to Sales and dealer-facing teams. - Conduct post-event surveys and debrief analyses; translate feedback and attendance data into actionable recommendations for future programs. Corporate & Internal Events - Own end-to-end planning and execution for internal corporate events including national sales meetings and summits (400–500 attendees), leadership development programs, management training sessions, and company-wide gatherings. - Lead venue sourcing and contract negotiation, vendor coordination, agenda development, attendee communications, and on-site execution for internal events in partnership with HR and senior marketing leadership. - Develop run-of-show documents, event briefs, budget tracking, and post-event recap reports; manage event timelines across cross-functional teams. Vendor & Agency Relationship Management - Serve as primary day-to-day liaison with external agencies, rewards fulfillment vendors, event production partners, and loyalty platform providers. - Coordinate agency deliverables and timelines; ensure program materials, creative assets, and communications are delivered accurately and on schedule. - Evaluate vendor performance against contractual SLAs and program outcomes; surface issues and escalate as needed to the Director. - Support contract and scope-of-work documentation for new vendor and agency engagements in coordination with Marketing leadership and Legal. Qualifications - Bachelor’s degree in Marketing, Business Administration, Communications, or related field required. - 3–5 years of experience in corporate event planning, event coordination, or a closely related marketing role; experience with large-format events (200+ attendees) strongly preferred. - Experience administering or supporting points-based loyalty, rewards, or dealer incentive programs is a plus; B2B or channel partner program background preferred but not required. - Strong analytical skills with experience building reports and interpreting data to measure program performance and ROI; proficiency in Excel or Google Sheets required. - Demonstrated experience managing external vendors, event production agencies, travel partners, and venue relationships, including contract negotiation, budget tracking, and deliverable oversight. - Excellent project management skills with the ability to manage multiple programs and timelines simultaneously; experience with project management tools such as Wrike, Asana, or Monday.com preferred. - Strong written and verbal communication skills; ability to create clear program communications for dealer, contractor, and internal audiences. - Familiarity with CRM platforms and marketing automation tools; experience with loyalty platform technology a plus. - Experience in the HVAC, plumbing, appliance parts, or broader distribution/wholesale industry is a plus. - Ability to travel up to 20% for dealer events, customer trips, and internal corporate events. - Collaborative team player with a proactive, solutions-oriented mindset and high attention to detail. Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting at a desk and working on a computer - Occasional travel to dealer events, customer incentive trips, and internal corporate functions (up to 20%) - Ability to lift up to 25 pounds for transporting event materials and marketing collateral What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply