Pay & Schedule - Hourly Pay Range: $19.00 - $22.00 - Shift Schedule: Thursday - Sunday, 9:00am - 3:00pm - Weekly Hours: Approximately 18–28 hours per week based on assigned schedule What You’ll Do As a Crisis Line Associate, you will: - Answer crisis calls from individuals seeking emotional support, including those at risk of suicide - Provide empathetic, active, and non-judgmental listening - Help de-escalate crisis situations and foster a sense of hope - Accurately document call interactions - Meet call response and performance expectations - Participate in supervision, team meetings, and ongoing training What We’re Looking For Required: - Must be 18 years of age or older - High school diploma, GED, or past equivalent experience - Must reside in State of MA - Must be able to meet technology requirements as stated below - Strong communication and listening skills - Ability to maintain strict confidentiality - Sound judgment and emotional resilience - Ability to work independently in a remote environment - Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws. Preferred: - 2+ years of professional or volunteer experience - Experience in crisis support, behavioral health, or related fields - Prior helpline or call center experience Training & Development All new hires must successfully complete: - Crisis Line Associate training program - Supervised “learning shifts” prior to independent work We are committed to your growth and provide ongoing education and support. Device Technology Requirements (Remote Work) - Bring your own device or request from organization - Minimum 10–20 Mbps download / 5 Mbps upload - Recommended 50 Mbps download / 10 Mbps upload - Reliable internet connection with low latency (<100 ms) - Ability to work in a private, distraction-free environment Why Join The Samaritans? - Make a direct impact in your community every day - Be part of a mission-driven, compassionate team - Work remotely with a consistent, predictable schedule - Gain valuable experience in crisis intervention and behavioral health Equal Opportunity Employer The Samaritans is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are respected, supported, and valued.

• Drive product discovery and shaping. Turn early-stage ideas into well-defined initiatives that align with organizational goals, user needs, and measurable outcomes. • Collaborate with cross-functional teams to develop compelling pitches for new product ideas, ensuring each concept is strategically scoped to maximize feasibility and business impact. • Define clear, ambitious goals and requirements that drive high-quality product delivery and keep all stakeholders informed and aligned. • Work backwards to ensure that features are effectively marketed to customers. Partner with go-to-market teams and build strategic alignment between product and business strategy. • Champion the broad company strategy, demonstrating how your product decisions directly contribute to and enhance overall business value. • Support all decisions with data. Determine and drive key metrics aligned to business objectives. • Leverage deep market research experience to analyze and understand the competitive landscape and how CommonLit fits within it. • Define new product pricing and packaging in alignment with market trends and company objectives. • Establish credibility and trust with key stakeholders, actively advocating for their initiatives and ensuring alignment with the company's strategic goals at every level. • Actively engage, cooperate, and communicate with team members, leading by example to support the organization's mission and drive business success through product excellence.

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for As a Principal Product Manager at Circle, you will own the strategy and execution of our customer onboarding platform, ensuring it scales to support new products, markets, and global regulatory requirements. You will act as a cross-functional leader, partnering with compliance, risk, legal, engineering, and business stakeholders to align priorities and deliver solutions that balance regulatory rigor with customer experience. By combining product vision, data-driven insights, and deep compliance expertise, you will enable Circle to expand efficiently into new markets, reduce risk, and uphold the highest standards of trust and integrity . What you'll work on - Define and own the product strategy and roadmap for critical components within the Circle platform, prioritizing and launching scalable solutions that promote reusability and increase developer efficiency across Circle products. - Lead the evolution of onboarding and compliance capabilities for Circle platform, driving both incremental enhancements and long-term platform transformation. - Partner with compliance, legal, risk, engineering, and product teams to design systems that balance regulatory rigor with seamless customer experiences. - Identify and resolve process gaps, bottlenecks, and inefficiencies that impact onboarding speed, scalability, and compliance outcomes. - Translate regulatory requirements and business needs into clear product requirements, insights, and user stories for engineering execution. - Represent onboarding and platform priorities across senior forums, influencing strategy and securing alignment for high-impact initiatives. - Build and maintain documentation that clearly explains the design, functionality, and dependencies of onboarding systems and tools. - Define, monitor, and report on platform performance metrics and risk indicators, highlighting progress and challenges to executives and the Board. - Engage with regulators, auditors, and examiners to demonstrate how Circle's onboarding platform scales effectively while meeting compliance obligations. Core Requirements - 10+ years of experience delivering large-scale compliance, onboarding, or risk platforms in fintech, payments, or crypto. - Hands-on experience using AI tools for prototyping and generating product mocks to accelerate design and development. - Proven track record implementing KYB, KYC, and AML technologies to meet global regulatory requirements. - Expertise in designing compliance workflows and building scalable systems that accelerate customer onboarding. - Strong ability to translate regulatory and business needs into clear product requirements and platform strategies. - Demonstrated leadership influencing executives and cross-functional teams to align on product direction. - Highly analytical and data-driven, with experience applying AI/ML to improve onboarding decision-making, risk detection, and process efficiency. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $200,000 - $260,000 We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote

• Lead the Growth track within R&D • Partner closely with marketing and partnerships teams • Design and run growth experiments • Collaborate with engineers, designers, and other PMs • Define clear hypotheses, success metrics, and measurement frameworks • Translate insights from data and user behavior into actionable product decisions