Role Description As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, and Sales. This is a high-touch, consultative role. Your book of business will be intentionally smaller so you can invest deeply in each account, understand each customer's business priorities, and position Chainguard as a strategic partner rather than a vendor. What you'll do: - Strategic Account Management: - Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. - Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly. - Customer Onboarding and Success Planning: - Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. - Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated. - Executive Engagement: - Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. - Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions. - Renewal and Expansion: - Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value. - Customer Advocacy: - Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. - Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts. - Issue Management: - Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution. Qualifications - 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. - Demonstrated ability to operate as a strategic business partner, not just a relationship manager. - Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks). - Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. - This is a high-autonomy role; expected to take full ownership of your portfolio. - Strong executive presence and communication skills, both written and verbal. - High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity. Requirements - Prior experience managing strategic accounts at a cybersecurity or infrastructure software company. - Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs. - Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries. - Previous early-stage startup experience. Benefits - Equity/stock options. - Unlimited PTO. - Remote work with flexible coworking and team meetup opportunities. - Home office and internet stipend. - 100% health/dental/vision insurance coverage for you and your family. - Paid parental leave to support you and your family.

• Support mapping and organization of financial processes; • Assist in creating and improving internal controls; • Support preparation and updating of spreadsheets and reports; • Identify opportunities for improvement in the department's routines; • Support structuring of automated financial processes; • Assist in organizing financial documents and information; • Provide support to the finance team's requests.

• Leads projects and initiatives and partners with others across OPG Sales/Ops/Corporate to drive problems to resolution. • Works with the CFO on design of future Corporate FP&A function and contributes to overall Finance team employee engagement initiatives. • Responsible for delivering overall OPG financial reporting and analysis to management, in partnership with the Corporate Controller. • Collaborates with Finance leadership to gather and interpret bottoms up BU and departmental information. • Manages stakeholder requests across OPG Senior Leadership and Board members. • Remains current on economic and business conditions, industry and market trends. • Organizes and drives the OPG reporting, forecasting and planning process and identifies opportunities for improvement. • Teams up with Accounting on the overall deliverables calendar. • Evaluates key levers of performance and profitability with the Finance team including, but not limited to, all OPG incentives, sales productivity and contract/customer/product profitability. • Drives business case and ROI development for investments in areas like IT and Fleet management and partners with Accounting on tracking and evaluation of all capital expenditures. • Evaluates and delivers on needs for more enhanced reporting including, but not limited to, executive dashboards, headcount reporting, and centralized KPI reporting. • Partners with Accounting and Sales/Operations on these deliverables. • Analyzes company monthly financial results, comparing current and year-to-date performance with prior year, forecast and plan; evaluates performance of BU’s and departments. • Provides narrative and variance analysis. • With the Corporate Controller, prepares regular monthly reporting – financial results meeting with team, month end reporting package, month end and Board presentations, and others as needed. • Assists with streamlining and improving all reporting with an emphasis on more timely and more accurate projections and reporting. • Partners with the Assistant Controller on Corporate department projections and expenses, including deeper dive reporting on T&E. • Develops and prepares ad hoc reporting and management presentations for senior leaders. • Partners with the CFO and Controller to identify opportunities to further strengthen the financial health of OPG. • Partners with the CFO and Finance Leadership to embrace new technology and AI that improves processes and productivity. • Redefines how we track and measure acquisition performance and teams up with our integration resources to solidify our M&A playbook and increase our ROI. • Assists with evaluation of acquisition targets, including diligence, financial modeling and integration. • This position has supervisory responsibilities.

• Act as a trusted partner and extension of the CFO and VP of Finance, providing proactive, high-level support that frees them to focus on Mozilla's most important financial and strategic priorities. • Own complex, fast-moving calendars across both leaders: prioritize and sequence meetings, resolve conflicts, protect focus time, and align scheduling with Finance deliverables, Board cycles, and enterprise priorities. • Run the operating rhythm of the CFO's office: plan and facilitate Finance and leadership meetings, prepare agendas and materials, capture decisions and action items, and drive follow-through. • Prepare and refine executive-level presentations, reports, briefing materials, and correspondence for leadership meetings, business reviews, and external stakeholders. • Coordinate domestic and international travel and manage expense reports. • Serve as a key point of contact between the executives, their teams, and internal and external partners, ensuring timely, professional communication and follow-up. • Support Audit committee, Investment Committee and Board preparation, including logistics, materials, and minutes as needed. • Plan logistics for team offsites, work weeks, and events. • Partner with other administrative colleagues on team communications, recognition moments, onboarding, and cross-team needs. • Handle highly confidential information — financial, transactional, and personnel — with the utmost discretion.