Montgomery County

Role Description The Office of Eligibility and Support Services (OESS) is currently recruiting for an enthusiastic professional to join our team as a Manager III. In this role, you will play a key role in advancing our mission and creating a lasting impact. OESS serves as the point of entry for federal, State, and County health programs targeted to residents of Montgomery County who are uninsured and have limited incomes. The OESS offices confirm eligibility for Care for Kids, Prenatal Care, Dental Services, and Project Access specialty care clinic referrals. We are committed to fostering a collaborative and inclusive environment that supports your professional growth and success. The Central Manager within the Office of Eligibility and Support Services (OESS) provides strategic leadership and operational oversight for the Customer Service Assistance Center (CSAC). The position ensures efficient management of customer inquiries and service requests received through multiple channels, including: - Maryland State Department of Human Services (DHS) - Customer Relationship Management (CRM) system - DHS Constituent Services - Maryland Department of Health - Maryland Health Benefits Exchange - Montgomery County Department of Health and Human Services (MCDHHS) Social Services Office and Director’s Offices - Tier II duties from the Montgomery County (MC) 311 Customer Service Unit Key responsibilities of this position will include, but will not be limited to: - Overseeing and streamlining CSAC operations to improve response times and customer experience. - Collaborating with the Constituent Services Unit to resolve issues and prevent duplication efforts. - Supporting DHHS eligibility and enrollment outreach initiatives by ensuring staff are trained to assist customers and troubleshoot enrollment issues. - Developing internal policies and customer service surveys to measure and enhance service effectiveness in alignment with state and departmental standards. - Overseeing the Employment Services and Program Integrity Units and compiling critical data sets to inform and guide overall program operations. - Performing other job-related duties as assigned. This role plays a vital role in ensuring high-quality customer service and operational excellence across multiple programs and initiatives. This position is designated as one that requires filing a Financial Disclosure Statement, and you will be required to disclose information about your financial affairs. The Financial Disclosure Statement forms require the filer to identify real estate interests, equity interests, and other relationships such as employment, debts, and gifts so that the public can be assured that the impartiality and independent judgment of those officials and employees will be maintained. A financial disclosure statement will need to be filed within 15 days of beginning your new position. Qualifications - Five (5) years of progressively responsible experience determining eligibility for Maryland Medicaid and Family Investment programs, SNAP, TDAP, and/or TCA, as well as managing a customer service center. - Supervisory experience. - Graduation from an accredited college or university with a bachelor’s degree. - An equivalent combination of education and experience may be substituted. Requirements - Experience using automated eligibility systems and databases such as MDThink, Maryland Health Connection, MMIS, E&E, or similar platforms. - Experience utilizing Federal and State laws and regulations relating to eligibility determinations, program integrity, quality assurance, and audits. - Experience managing a call center and contract staff. - Experience supporting outreach efforts and resolving enrollment-related issues utilizing Federal and State laws and regulations relating to eligibility determinations. Benefits - Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. - Reasonable accommodations to applicants with disabilities, in accordance with the law. - Hiring preference to certain categories of veterans and veterans/persons with a disability.

Role Description The Senior Administrator for Maternal and Child Health serves as the County's executive leader for maternal and child health, providing strategic direction and oversight for one of Montgomery County's largest and most visible public health service areas. This position leads the development, integration, and continuous improvement of maternal and child health programs to improve maternal and infant health outcomes, reduce health disparities, strengthen organizational performance, and ensure equitable access to high-quality services. The Senior Administrator partners with County leadership, healthcare providers, community organizations, and state and federal agencies to advance innovative public health strategies, shape policy, secure resources, and build a coordinated maternal and child health system that meets the evolving needs of Montgomery County's diverse communities. The core duties of this position include: - Provides executive leadership for Montgomery County's Maternal and Child Health (MCH) system by developing strategic priorities, directing operations, and advancing innovative, equitable, and evidence-based programs that improve maternal and infant health outcomes. - Leads the strategic planning, integration, and continuous improvement of County-operated and County-funded maternal and child health programs to ensure coordinated, high-quality, and client-centered service delivery. - Directs organizational transformation initiatives, including implementation of integrated care models, new technologies, workflow redesign, and evidence-based practices that strengthen system performance and health outcomes. - Oversees the development and implementation of quality improvement, performance management, and data analytics strategies to evaluate program effectiveness, reduce health disparities, and guide strategic decision-making. - Provides executive oversight of personnel, financial resources, grants, contracts, and operational priorities to ensure effective stewardship of public resources and achievement of organizational goals. - Builds and maintains strategic partnerships with government agencies, healthcare systems, academic institutions, community organizations, and funding partners to advance maternal and child health policy, secure resources, and improve community health outcomes. - Represents Montgomery County on local, state, and national maternal and child health initiatives by providing expert consultation, presenting program outcomes, participating on advisory committees, and testifying before elected officials and other governing bodies. - Develops and sustains a high-performing organizational culture by promoting collaboration, accountability, innovation, workforce development, and continuous improvement across the Maternal and Child Health system. - Performs other job-related duties as assigned. Qualifications - Seven years of progressively responsible professional leadership experience in public health, maternal and child health, healthcare administration, or a closely related field, including at least three (3) years of experience supervising managers or leading multidisciplinary teams. - Graduation from an accredited college or university with a Bachelor’s Degree. - Possession of a valid Class "C" (or equivalent) driver’s license from the applicant's state of residence when required for job-related duties. Requirements - Bilingual applicants with multilingual skills in Spanish-to-English are encouraged to apply. - This position requires the ability to work evening and weekend hours. - This position requires the ability to attend meetings or perform work at off-site locations. - The selected candidate will be required to complete a medical exam before a successful appointment. - The selected candidate will be required to complete and submit a Financial Disclosure Statement. Company Description Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services (HHS) is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

Role Description The Performance Manager and Data Analyst II is essential to Aging and Disability Services, ensuring the County's compliance with key state and federal requirements, strengthening data-driven decision making, and supporting the integrity, accuracy, and usefulness of program information. Core duties and responsibilities include: - Leading the Older American Act Performance System (OAAPS) and Area Plan processes. - Providing insights to identify trends, address disparities, guide resource allocation, and improve service delivery. - Supporting audits, grants, and equipping staff with tools and training for high reporting standards. - Providing Contract Monitoring oversight of county, federal, and/or state programs. - Analyzing client-level and program-level data from various electronic databases. - Coordinating cross-program data collection, validation, reconciliation, and submission. - Developing dashboards, reports, visualizations, and technical/narrative summaries. - Supporting data infrastructure, integration, automation, and quality initiatives. - Leading quality reviews and staff training on reporting tools and compliance requirements. - Providing analytical support for grants, performance-based contracts, and strategic initiatives. - Supporting the development and analysis of program surveys. - Conducting analysis of survey responses to identify key themes and trends. - Developing and facilitating focus groups to gather qualitative feedback. - Performing other job-related responsibilities as assigned. Qualifications - Three (3) years of professional experience in data analysis, program evaluation, or process improvement. - Bachelor's Degree in a relevant field (Information Systems, IT, Computer Science, etc.). - Equivalent combination of education and experience may be substituted. - Graduate degree may substitute for one year of required experience. - Experience in a federal/state or local government environment is highly desired. Requirements - Ability to attend meetings or perform work at locations outside the office. - Occasional evenings and/or weekend hours may be required. Benefits - Equal opportunity employer committed to workforce diversity. - Reasonable accommodations for applicants with disabilities. - Hiring preference for certain categories of veterans and veterans/persons with disabilities.

Role Description This position is ONLY Open to Montgomery County Government Employees: - Current Montgomery County Government employees - Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights - Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP) - Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship The anticipated hiring range for this position will be $98,662.00 to $127,966.00, based on the candidate’s qualifications and experience. Qualifications - Graduation from an accredited college or university with a Bachelor's Degree - Five (5) or more years of experience conducting consumer protection investigations - Experience reviewing and applying consumer protection laws - Experience developing investigative strategies - Experience supporting complex case development - Experience conducting research and analysis - Experience evaluating evidence and preparing findings or recommendations - An equivalent combination of education and experience may be substituted Requirements - Successful completion of a pre-employment medical evaluation, including a physical examination and drug screening - This position requires filing a Financial Disclosure Statement - Individuals appointed to this class will be required to serve a probationary period of twelve (12) months - Individuals promoted to this class will be required to serve a probationary period of six (6) months Benefits - Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity - Reasonable accommodations will be provided to applicants with disabilities - Hiring preference to certain categories of veterans and veterans/persons with a disability

Role Description The Office of Strategic Partnerships—DevOps and Server Support Service (DSS) is currently seeking an expert in Server administration both in Windows and Linux. The ideal candidate should possess experience in managing large, scaled server deployment, management, and administration. - Support enterprise server environments by deploying, administering, and managing virtualized server infrastructures for customers across multiple departments. - Troubleshoot system issues by analyzing alert logs, trace files, and incident dumps; resolve errors and coordinate with support teams on SR-based investigations. - Monitor system performance and tune environments to ensure optimal and reliable operation. - Configure and maintain High Availability (HA) server environments, including managing servers within Nutanix clusters. - Provide application support by assisting developers with endpoint connectivity issues and collaborating with application teams on performance optimization. - Administer Nutanix clusters, including cluster configuration, hypervisor integrations, and coordination with Rubrik for system backups. - Manage backup and restore operations using Rubrik solutions. - Perform system maintenance activities such as OS patching, kernel and driver updates, applying security updates, and remediating vulnerabilities. - Manage Linux user access, storage and filesystem operations, and network configurations. - Monitor and troubleshoot system-level issues, including OS performance concerns, security vulnerabilities, and system hardening compliance. - Support enterprise cloud and hybrid cloud environments, including managing servers within cloud IaaS infrastructures. Qualifications - Bachelor’s degree in computer science or a related field from an accredited college or university. - Five (5) years of experience in Server Administration and Linux System Administration and general knowledge in Information Technology. - An equivalent combination of education and experience may be substituted. Requirements - A criminal background and credit history check will be conducted on the selected candidate prior to appointment. - This position may require evening and weekend work as necessary to support departmental priorities, scheduled assignments, and critical operational demands. Benefits - Probationary period of twelve (12) months for individuals appointed to a position in this class. - Performance will be evaluated during the probationary period. - Continuation in this class will be contingent upon successful completion of the probationary period.

Role Description The Senior Information Technology Specialist, Grade 28, will provide 24x7x365 support to the Montgomery County Maryland Public Safety Data Systems (PSDS) environment. This is a critical position that provides direct support for the County’s 911 Computer Aided Dispatch (CAD) system, Records Management Systems (RMS), Mobile Data Systems, and supporting interfaces. - Provide 24x7x365 support to Montgomery County agencies to ensure reliable and modern Information Technology architectures for Public Safety. - Apply a comprehensive understanding of information systems standards and vulnerability mitigation to maintain a secure enterprise environment. - Administer and support virtualization platforms, including VMware vSphere and Microsoft Hyper-V. - Collaborate professionally with end users at all levels to design and deliver customer-focused services. - Provide desktop support, troubleshooting, and resolution for system and application issues. - Identify security threats, assess risk levels, and develop mitigation strategies while implementing security and compliance policies. - Monitor, evaluate, and resolve issues within the Public Safety systems and applications architecture. - Develop and maintain technical documents, diagrams, policies, procedures, and reports. - Perform other job-related duties as assigned. Qualifications - Five (5) years of information technology experience in Microsoft Desktop and Enterprise Server support and configuration. - Experience with hardware support for Desktop clients. - Experience with hardware support of Microsoft and Linux Server high availability platforms. - Network Support of Firewalls, Switches, Routers, and Enterprise VPN. - Working knowledge of languages such as PowerShell, VB, Python, .Net, SQL, etc. - Bachelor’s degree in computer science or a related field from an accredited college or university, or certifications in specific programming languages or operating systems may be required. - An equivalent combination of education and experience may be substituted. Requirements - Strong customer satisfaction skills and operational awareness. - Great interpersonal skills focused on inclusion, team building, and cross-training. - Strong oral and written communication skills conveying both technical and non-technical information. - A firm understanding and ability to administrate Microsoft Server and Active Directory management. - Extensive understanding of firewall security and configuration using best practices. - Ability to be proactive, self-motivated, work well under pressure and manage multiple issues concurrently. Benefits - This position requires two background checks: one by the department and one by public safety. - A criminal background check and a credit history check will be conducted on the selected candidate prior to appointment. - This position requires the ability to attend meetings or perform work at locations outside the office. - This position may require working evenings and weekends on occasion, including hours outside the standard schedule, to meet critical operational needs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join the Montgomery County Long-Term Care Ombudsman Program team of committed professionals who aim to protect and improve the quality of care and quality of life for residents of long-term care facilities through advocacy for and on behalf of residents and through the promotion of community involvement in long-term care facilities. - Maintain regular visits to residents living in long-term care settings, including identifying, investigating, documenting, and resolving complaints. - Provide information and consultation on community resources to residents, families, and providers of long-term care services. - Provide advocacy information promoting residents’ rights in navigating the long-term care system. - Coordinate responses to identified emergencies, including county-related disaster preparedness duties for weather-related events. - Provide supervision and technical assistance to develop skills of pro-bono ombudsmen. - Provide on-site ombudsman services when a pro-bono advocate is unavailable. - Organize, develop, and support resident and family councils within licensed long-term care and assisted living facilities. - Research and provide examples of best practices in person-centered care. - Develop creative legislative and non-legislative strategies to resolve complex issues under the guidance of the State Ombudsman. - Analyze trends/patterns in the program area and recommend modifications in program practices. - Perform other job-related duties as assigned. The selected candidate will be required to complete and submit a Financial Disclosure Statement. This position requires the ability to work evening and/or weekend hours when needed. This position requires the ability to attend meetings or perform work at locations outside the office. Qualifications - Considerable (3 years) of professional experience serving frail seniors, disabled individuals, and/or their families through advocacy network programs. - Graduation from an accredited college or university with a Bachelor's Degree. - An equivalent combination of education and experience may be substituted. Requirements - Designated by the MDoA Office of the State Long Term Care (LTC) Ombudsman as a certified LTC Ombudsman. - Experience serving frail seniors, disabled individuals, and their families through advocacy network programs. - Knowledge of federal, state, and local laws, policies, and regulations affecting residents living in licensed long-term care facilities. - Experience in mentoring, skills development in volunteer recruitment and retention. - Bilingual skills are desirable. Benefits - Equal opportunity employer, committed to workforce diversity. - Reasonable accommodations provided to applicants with disabilities. - Hiring preference to certain categories of veterans and veterans/persons with a disability.

TEBS is seeking a Business Analyst/System Analyst (Senior Information Technology Specialist), Grade N28, to join our OSP-Enterprise Services Team. This is an exciting opportunity for a dynamic professional who thrives on solving complex business challenges through technology. If you are passionate about bridging the gap between business needs and technical solutions, we want to hear from you! Conduct stakeholder interviews and gather business requirements. Analyze existing systems, identify gaps, and translate needs into functional and technical specifications. Perform detailed system analysis to evaluate current architecture and recommend improvements aligned with enterprise standards. Design and document system workflows, data models, and integration diagrams to support new implementations and upgrades. Oversee configuration, testing, and validation of systems, including developing test plans and managing user acceptance testing (UAT). Lead planning, coordination, and execution of system implementations. Manage vendor relationships and ensure compliance with County standards. Develop and maintain comprehensive documentation for projects, processes, and systems. Collaborate with cross-functional teams and provide clear communication to stakeholders. Prepare reports and updates for leadership and project teams. Evaluate and streamline internal OSP processes, projects, and initiatives to improve efficiency and alignment with organizational goals. Participate in special projects and strategic initiatives as assigned by TEBS leadership, providing analysis and recommendations to support decision-making.

Role Description We are excited to announce an opportunity to join our team as a Senior Planning Specialist, serving as a Loan Underwriter/Project Manager for our Multifamily Housing Programs. The Department of Housing and Community Affairs (DHCA) is dedicated to managing the County’s investments in the production and preservation of affordable housing. This position analyzes requests from affordable housing developers for County investment and serves as a point of contact regarding specific program policies and procedures. Responsibilities include: - Managing all aspects of a project from inception to closing. - Developing investment structures and negotiating financing plans/loans. - Preparing financial analyses of complex real estate transactions. - Negotiating loan terms with public and private lenders. - Assisting and guiding the County Attorney's Office with document preparation and review. - Working with the Department's Division of Finance and Administration on project financing and compliance issues. - Establishing good working relationships with financial partners. - Making regular presentations to the Housing Loan Review Committee. - Making public presentations to diverse audiences regarding the County's affordable housing investment. Qualifications - Graduation from an accredited college or university with a Bachelor’s degree in business administration, finance, economics, accounting, real estate, urban planning, public administration, or related field. - Five (5) years of professional experience with real estate lending, affordable housing finance, or community facility lending. - Knowledge and experience with fundamental concepts, principles, and practices of the real estate industry and investment analysis. - Experience in reviewing standard real estate documentation, including financial projections, loan documents, various legal memoranda, draw requests, rent rolls, and property financial statements. - Ability to serve as a functional technical expert in responding to inquiries and resolving system-related issues regarding the various tools used by the group and the Multifamily Housing Program. - Excellent analytical, writing, public speaking, and customer service skills. - Experience in underwriting real estate transactions, analyzing and preparing proformas, and closing loans for multifamily affordable housing transactions. - Experience in working with legal counsels in reviewing a variety of legal documentation for real estate loan transactions. - Experience in working with federal and state funding programs such as Community Development Block Grant (CDBG), HOME Investment Partnerships, etc. - An equivalent combination of relevant education and experience may be substituted. Requirements - Possession of a valid motor vehicle operator's license is required. - This role requires the completion of a financial disclosure. - This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role. Benefits - Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. - Reasonable accommodations will be provided to applicants with disabilities, in accordance with the law. - MCG provides hiring preference to certain categories of veterans and veterans/persons with a disability.