Modash

• Build and run the onboarding program You'll create an onboarding program that gets new AEs up to speed fast. • Define structure, curriculum, pacing, and setting weekly expectations • Creating onboarding materials (docs, call library, exercises, quizzes, role-plays - we trust you to figure out what works best) • Running the day-to-day: 1:1s, call reviews, shadowing, role-playing, and feedback loops • Define how we measure onboarding success You'll figure out what "on track" actually looks like for a new AE and build a simple system to track it week by week, so nobody's guessing whether things are going well. • Call quality (are they running good calls? asking the right questions? setting solid next steps?) • CRM hygiene (are deals tagged, valued, and documented properly?) • Growth habits (are they prepping for 1:1s? asking for help when stuck? thinking ahead on deals?) • Build and maintain the sales knowledge base You'll own all of our sales enablement resources: • Identify gaps and create resources (playbooks, objection handling, best practices, explainers, battle cards) • Keep everything up to date as our processes and experiments change • Make sure our AI tools always pull from the latest stuff • Get the team to use it (not just build it and hope for the best)

Role Description Hi! I’m Matthias, and I’m leading Sales at Modash. I’m looking for a Sales Onboarding & Enablement Lead for the first time. Our sales team is ~10 people across the Toronto area and Europe. We want to double output over the next 18 months, which means ramping the current team and hiring a lot more people. Two big gaps led us here: - Onboarding: We need to take our current process & build it into a system that’s able to turn all newly hired Account Executives into high-performing champions in a short amount of time. - Enablement: We don't currently have anyone owning the creation, quality, and accuracy of the internal resources and training materials that help our entire sales team deliver consistently the best possible customer experiences. We’ve reached the high growth stage where the only way for us to succeed is to have a dedicated person spending 100% of their time perfecting these systems. I believe onboarding/enablement goes hand in hand & can be handled together by the right person! Scope of the role & example projects - Example 1: Build and run the onboarding program - Defining structure, curriculum, pacing, and setting weekly expectations - Creating onboarding materials (docs, call library, exercises, quizzes, role-plays - we trust you to figure out what works best) - Running the day-to-day: 1:1s, call reviews, shadowing, role-playing, and feedback loops - Example 2: Define how we measure onboarding success - Figuring out what "on track" actually looks like for a new AE and building a simple system to track it week by week - Tracking: - Call quality (are they running good calls? asking the right questions? setting solid next steps?) - CRM hygiene (are deals tagged, valued, and documented properly?) - Growth habits (are they prepping for 1:1s? asking for help when stuck? thinking ahead on deals?) - Example 3: Build and maintain the sales knowledge base - Owning all of our sales enablement resources - Identifying gaps and creating resources (playbooks, objection handling, best practices, explainers, battle cards) - Keeping everything up to date as our processes and experiments change - Ensuring our AI tools always pull from the latest stuff - Getting the team to use it (not just build it and hope for the best) Team structure You will report to me (Matthias) and work closely with marketing and success on enablement projects. A few more things that may be useful to know about the team: - Our AEs are split across North America & Europe. 70% of the AEs are in NA. For this reason, we are looking to hire you to Toronto area, Canada as well. - We are fully inbound driven - Marketing is responsible for delivering 100% of our call-bookings. This means our AEs spend all their time on calls and giving customers the best experience possible. - Today we primarily focus on selling influencer marketing software to consumer brands (i.e Stanley 1913, Victoria’s Secret, NordVPN etc…) - Sales cycles can be anything from 0 to 6 weeks or 2 to 6 months based on the complexity & size of the deal. - We have Steven on the team fully dedicated to Sales Operations who can help with anything technical or data related. - The team uses Hubspot, Notion & Avoma to manage deals, plus some custom internal tools. Qualifications - Experienced building and leading a sales onboarding and/or enablement program from the ground up (not just inheriting one) - Experienced in B2B SaaS with consultative sales - Great at absorbing information and writing - you can take something complex and turn it into something clear that anyone on the team can use - Someone who can coach and give honest, direct feedback - not sugarcoated, but constructive - Self-sufficient - you solve problems, make decisions, ship, measure, iterate. You don't need to be managed - Good at researching problems, coming up with solutions, and actually executing on them Nice-to-haves - You've been in a sales org that successfully went through rapid growth before - Startup experience - You've worked in an inbound-driven, customer-first sales environment - You care about influencer marketing & the creator economy Benefits - Flexible hours: Start your day early to work with colleagues based in Europe. Work wherever you do your best work. - Unlimited paid vacation: Take what you need to be rested and happy. - Remote-friendly: Your home base needs to be the Toronto area, but work wherever you do your best work. - Compensation: 130-160k CAD annual + stock options, open to discussion. - Personal development budget: Courses, books, conferences covered if it makes you better at your job. - Real ownership: You're the expert. Make decisions, move fast. No unnecessary red tape.

• Start your day with a short standup • Heads-down focus time to design, build, and optimise large-scale data products tied to search systems • Minimal meetings — maximum ownership • Collaborating with data core, data insights, and other product teams to deliver impactful features • Continuously improving search accuracy, speed, and scalability • Building a creator search engine indexing **400M+ influencer profiles** and billions of media files • Generating embeddings from images, videos, text, and audio at **massive scale** • Creating systems for advanced filtering, ranking, and relevance scoring • Deploying the latest ML models for semantic and vector search into production within weeks • Designing indexing and querying pipelines to serve millions of requests with low latency • Experimenting with how LLMs, multimodal embeddings, and vector databases can enhance search & recommendations

• Start your day with a short standup • Heads-down focus time to plan, build, iterate, and launch • Minimal meetings — maximum ownership • Creating an understanding of the creators location, age, and interests at scale • Creating systems to extract collaborations between creators and brands from raw social data • Shaping the future of AI-assisted search, exploring how LLMs and embeddings can enhance search and recommendations.

• Manage your time effectively and prioritize your work to keep your focus on high-impact tasks • Do research for deep customer discovery and understand each buyer's personality and business goals • Create awareness of the importance of an influencer marketing strategy, and the uniqueness of our solution • Gain control over the sales cycle and remain in close contact with your customers during the sales cycle • Deliver effective discussions to help buyers find out if Modash is a good fit for their marketing goals • Report internally and analyze your success and plans of action • Come up with your own ideas. Help us innovate and automate a data-driven SaaS Sales Process that results in a great customer experience. • Contribute to our growth in the coming years and create a good customer experience that brings referrals & upselling opportunities.

• Own your portfolio of accounts. You'll manage a portfolio of customers, mostly Shopify brands running influencer marketing programs. • Help customers align on goals, build a plan together, and learn what works through regular check-ins. • Drive adoption of Modash features like Discovery, Campaigns, CRM, email outreach, Shopify integrations, and affiliate tracking. • Onboard new customers, run strong Sales → CS handover, and help them set up Modash. • Be the main bridge between customers and Product, bring customer problems to Product clearly, and help shape what we build next. • Work with Support to escalate and resolve technical issues and build customer-facing resources with Marketing.

The world doesn’t need giant media organizations to tell every story. The world needs millions of creators. People who are brave enough to share their own stories, create their own art. To educate and inspire the world.  We’re working to help every creator earn a living and help companies find the right content creators to work with.  Modash is the starting place to create sponsorships for thousands of creators every month. We help creators find their voice and be visible for brands to find them. Modash platform helps iconic consumer brands scale their partnerships with online creators. We’re looking for a full-time Sales Account Executive to help us grow faster.

Hi! I'm Paula, the Head of Customer Success at Modash. I'm looking for a Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. Background & reason for hiring Customer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We’re hiring one more CSM based in Europe so every customer gets the attention and support they deserve as we grow because we get new customers every day, and the team keeps growing. We already have 3 CSMs in the team: Ava (platform CSM, Canada) and Eddie (API CSM, Canada), and Maris (platform CSM, Europe). We do have a HQ in Tallinn, Estonia, but the customers are from all over Europe - so the team is remote-first and you can be too. Other part of the team is based in Toronto helping us to cover both North America and GMT time zones. You’ll join a tight-knit CS team that takes ownership seriously and cares about the people we work with. Scope of the role & example projects Your job is simple to explain and hard to do well: be a partner to our customers as they build a successful influencer program using Modash. You’ll work on two fronts: First, you’ll help them make the program successful by aligning on goals, building a plan together, and learning what works through regular check-ins. Second, you’ll help them make Modash the backbone of their workflow, so influencer marketing is run in a clear, repeatable way that the whole team can rely on. 1. Own your portfolio of accounts You'll manage a portfolio of customers, mostly Shopify brands running influencer marketing programs. Success in this role is measured mainly through Net Revenue Retention (NRR) across your portfolio, and the day-to-day work that drives it (adoption, success plans, and renewals). For each account, you'll: - Build and maintain a clear success plan (what are we trying to achieve, what's next, when do we check progress) - Run regular calls. Your portfolio will primarily include customers in the European timezones. We have people already covering North America. - Drive adoption of Modash features like Discovery, Campaigns, CRM, email outreach, Shopify integrations, and affiliate tracking - You own the expansion end-to-end, from spotting the need to shaping the proposal to getting the upgrade over the line. - Own renewals and coordinate invoicing with Finance - Keep your portfolio organized: write clear recaps after every interaction and keep Vitally up to date 2. Onboard new customers As soon as a customer buys Modash and is handed over from Sales, you're their first real partner at Modash. You'll: - Run a strong Sales → CS handover and align on goals for the next 30–90 days - Run onboarding calls to understand their team and workflow - Help them set up Modash (campaigns, integrations, and tracking) - Get them to first value fast (first creators found, first outreach sent, first campaign tracked) - Send a clear action plan and recap email with owners and timelines 3. Collaborate with Product, Sales, Support and Marketing You're the voice of the customer internally. That means: - You’re the main bridge between customers and Product. You’ll bring customer problems to Product in a clear way, and help shape what we build next. - You’ll connect the right customers to Product for deeper discovery, feature testing, and early feedback. - You’ll coordinate with Sales on handovers and expansion opportunities. - You’ll work with Support to escalate and resolve technical issues. - You’ll work closely with Marketing to build customer-facing resources (guides, webinars, templates), and make sure customers engage with them. The tools you'll use - Vitally → our Customer Success CRM and source of truth for all accounts - Notion → our internal knowledge base for everything Modash - Intercom → customer support, newsletters, and in-app communication - Stripe → subscriptions, payments, and invoices - Retool → internal admin tool - FullStory → session recordings for debugging and understanding customer behavior - Calendly → scheduling customer calls

Hi! I'm Paula, the Head of Customer Success at Modash. I'm looking for a Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. Background & reason for hiring Customer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We’re hiring one more CSM based in Europe so every customer gets the attention and support they deserve as we grow because we get new customers every day, and the team keeps growing. We already have 3 CSMs in the team: Ava (platform CSM, Canada) and Eddie (API CSM, Canada), and Maris (platform CSM, Europe). We do have a HQ in Tallinn, Estonia, but the customers are from all over Europe - so the team is remote-first and you can be too. Other part of the team is based in Toronto helping us to cover both North America and GMT time zones. You’ll join a tight-knit CS team that takes ownership seriously and cares about the people we work with. Scope of the role & example projects Your job is simple to explain and hard to do well: be a partner to our customers as they build a successful influencer program using Modash. You’ll work on two fronts: First, you’ll help them make the program successful by aligning on goals, building a plan together, and learning what works through regular check-ins. Second, you’ll help them make Modash the backbone of their workflow, so influencer marketing is run in a clear, repeatable way that the whole team can rely on. 1. Own your portfolio of accounts You'll manage a portfolio of customers, mostly Shopify brands running influencer marketing programs. Success in this role is measured mainly through Net Revenue Retention (NRR) across your portfolio, and the day-to-day work that drives it (adoption, success plans, and renewals). For each account, you'll: - Build and maintain a clear success plan (what are we trying to achieve, what's next, when do we check progress) - Run regular calls. Your portfolio will primarily include customers in the European timezones. We have people already covering North America. - Drive adoption of Modash features like Discovery, Campaigns, CRM, email outreach, Shopify integrations, and affiliate tracking - You own the expansion end-to-end, from spotting the need to shaping the proposal to getting the upgrade over the line. - Own renewals and coordinate invoicing with Finance - Keep your portfolio organized: write clear recaps after every interaction and keep Vitally up to date 2. Onboard new customers As soon as a customer buys Modash and is handed over from Sales, you're their first real partner at Modash. You'll: - Run a strong Sales → CS handover and align on goals for the next 30–90 days - Run onboarding calls to understand their team and workflow - Help them set up Modash (campaigns, integrations, and tracking) - Get them to first value fast (first creators found, first outreach sent, first campaign tracked) - Send a clear action plan and recap email with owners and timelines 3. Collaborate with Product, Sales, Support and Marketing You're the voice of the customer internally. That means: - You’re the main bridge between customers and Product. You’ll bring customer problems to Product in a clear way, and help shape what we build next. - You’ll connect the right customers to Product for deeper discovery, feature testing, and early feedback. - You’ll coordinate with Sales on handovers and expansion opportunities. - You’ll work with Support to escalate and resolve technical issues. - You’ll work closely with Marketing to build customer-facing resources (guides, webinars, templates), and make sure customers engage with them. The tools you'll use - Vitally → our Customer Success CRM and source of truth for all accounts - Notion → our internal knowledge base for everything Modash - Intercom → customer support, newsletters, and in-app communication - Stripe → subscriptions, payments, and invoices - Retool → internal admin tool - FullStory → session recordings for debugging and understanding customer behavior - Calendly → scheduling customer calls

Hi! I'm Paula, the Head of Customer Success at Modash. I'm looking for a Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. Background & reason for hiring Customer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We’re hiring one more CSM based in Europe so every customer gets the attention and support they deserve as we grow because we get new customers every day, and the team keeps growing. We already have 3 CSMs in the team: Ava (platform CSM, Canada) and Eddie (API CSM, Canada), and Maris (platform CSM, Europe). We do have a HQ in Tallinn, Estonia, but the customers are from all over Europe - so the team is remote-first and you can be too. Other part of the team is based in Toronto helping us to cover both North America and GMT time zones. You’ll join a tight-knit CS team that takes ownership seriously and cares about the people we work with. Scope of the role & example projects Your job is simple to explain and hard to do well: be a partner to our customers as they build a successful influencer program using Modash. You’ll work on two fronts: First, you’ll help them make the program successful by aligning on goals, building a plan together, and learning what works through regular check-ins. Second, you’ll help them make Modash the backbone of their workflow, so influencer marketing is run in a clear, repeatable way that the whole team can rely on. 1. Own your portfolio of accounts You'll manage a portfolio of customers, mostly Shopify brands running influencer marketing programs. Success in this role is measured mainly through Net Revenue Retention (NRR) across your portfolio, and the day-to-day work that drives it (adoption, success plans, and renewals). For each account, you'll: - Build and maintain a clear success plan (what are we trying to achieve, what's next, when do we check progress) - Run regular calls. Your portfolio will primarily include customers in the European timezones. We have people already covering North America. - Drive adoption of Modash features like Discovery, Campaigns, CRM, email outreach, Shopify integrations, and affiliate tracking - You own the expansion end-to-end, from spotting the need to shaping the proposal to getting the upgrade over the line. - Own renewals and coordinate invoicing with Finance - Keep your portfolio organized: write clear recaps after every interaction and keep Vitally up to date 2. Onboard new customers As soon as a customer buys Modash and is handed over from Sales, you're their first real partner at Modash. You'll: - Run a strong Sales → CS handover and align on goals for the next 30–90 days - Run onboarding calls to understand their team and workflow - Help them set up Modash (campaigns, integrations, and tracking) - Get them to first value fast (first creators found, first outreach sent, first campaign tracked) - Send a clear action plan and recap email with owners and timelines 3. Collaborate with Product, Sales, Support and Marketing You're the voice of the customer internally. That means: - You’re the main bridge between customers and Product. You’ll bring customer problems to Product in a clear way, and help shape what we build next. - You’ll connect the right customers to Product for deeper discovery, feature testing, and early feedback. - You’ll coordinate with Sales on handovers and expansion opportunities. - You’ll work with Support to escalate and resolve technical issues. - You’ll work closely with Marketing to build customer-facing resources (guides, webinars, templates), and make sure customers engage with them. The tools you'll use - Vitally → our Customer Success CRM and source of truth for all accounts - Notion → our internal knowledge base for everything Modash - Intercom → customer support, newsletters, and in-app communication - Stripe → subscriptions, payments, and invoices - Retool → internal admin tool - FullStory → session recordings for debugging and understanding customer behavior - Calendly → scheduling customer calls