Midi Health

Staff Data Scientist Location: Palo Alto, California Employment Type: Full-time (W-2) Work Arrangement: Hybrid (2 days per week in the Palo Alto office) Salary: $210,000–$240,000 USD annually About the Role We are looking for a highly strategic Senior or Staff Data Scientist to design, build, and own the end-to-end data framework that defines our business health: Unit Economics. In this role, you won't just build standalone models; you will connect the dots between customer acquisition, multi-product lifecycles, complex healthcare reimbursement cycles, and operational cost structures. Your work will serve as the financial and analytical source of truth, directly influencing how we allocate marketing spend, price our products, manage retention, and project long-term profitability. You will sit at the intersection of Data Science, Finance, Marketing, and Operations, acting as a critical strategic partner to executive leadership. What You’ll Do Unified LTV & Reimbursement Modeling - Bridge Estimated vs. Realized LTV: Develop sophisticated lifetime value models that account for the volatility of healthcare reimbursements and the time value of money. - Predictive Reimbursement Rates: Build models to predict actual reimbursement rates across a complex mix of insurance allowables and self-pay tracks, closing the gap between theoretical revenue and cash-in-hand. - Integrate Margin Constraints: Establish the foundational frameworks that incorporate operational realities—such as state-by-state clinician licensing costs and wage ranges—ensuring our LTV calculations reflect true contribution margins. Cross-Product Attribution & Portfolio Optimization - Blended Contribution Margin: Optimize "basket composition" and cross-sell dynamics between our physical supplement lines and clinical services to maximize total margin. - Multi-Touch & Cross-Product Attribution: Build advanced attribution models (Markov chain, ML-based) to quantify the interplay between product lines—specifically tracking how supplement purchases drive clinical visit adoption and vice versa. - Price Elasticity: Design and analyze pricing experiments for supplement products to identify optimal margin-maximizing price points without degrading long-term subscriber retention. Causal Inference & Growth Intelligence - Influence the CAC Decision Curve: Utilize your LTV and margin frameworks to influence the marginal LTV curves that marketing uses, helping them determine the exact point of diminishing returns on ad spend. - Causal Churn Intervention: Move beyond simple churn prediction. Build uplift models to identify which at-risk customers will respond positively to specific interventions (e.g., targeted offers, clinical outreach), preserving margin by avoiding unnecessary discounting on "sure things" or "lost causes." Strategic Macro-Simulation - Systemic Stress-Testing: Build stochastic (Monte Carlo) macro-simulations to help leadership and finance stress-test our business model. You will answer questions like: "If a major insurance payer shifts an allowable rate in a key state, how does that impact our payback period and portfolio margin?" What You Bring Technical Skills - Advanced Modeling & Stats: Mastery of predictive modeling and Causal Inference techniques (e.g., uplift modeling, propensity score matching, synthetic controls, or diff-in-diff). - Production-Grade Engineering: Proven experience architecture - building, deploying, and maintaining production-grade machine learning models. You write clean, modular, and well-tested code that integrates seamlessly into downstream workflows. - Expert-Level Evaluation: Deep expertise in model evaluation methodologies, backtesting, and validation. Because your models directly impact financial forecasts and pricing decisions, you have a rigorous approach to error analysis, cross-validation, and drift detection. - Attribution & LTV: Proven track record building attribution models (algorithmic or heuristic) and handling survival analysis for churn and retention forecasting. - Programming & Querying: Advanced proficiency in Python for complex statistical analysis, alongside expert-level SQL for manipulating large data streams. - Simulation Design: Experience structuring systemic business simulations or stochastic modeling. - Modern AI Workflow: Active adoption and mastery of Large Language Models (LLMs) and generative AI tools within your personal development workflow to accelerate coding, debugging, documentation, and prototyping. Analytical Capabilities - Unit Economics Intuition: You have a deep, near-obsessive understanding of the relationship between CAC, LTV, payback periods, gross margins, and contribution margins. - Business Acumen: The ability to translate complex statistical outputs into clean, actionable frameworks for the CFO, CMO, and executive leaders. You know how to influence cross-functional roadmaps with data. - Strategic Problem Structuring: Ability to take vague, complex business questions and break them down into answerable, high-impact analytical components. Experience - 8+ years of experience delivering high-impact data science solutions. - Master’s or PhD in Economics, Econometrics, Applied Statistics, or a related quantitative discipline. - Ideally, your background includes time in Marketplaces, Healthcare operations, or D2C subscription businesses. - Demonstrated progression in scope and impact, with a history of acting as a strategic partner to finance and operations teams. Interview Process: Recruiter Screen- 30 mins Hiring Manager Screen- 45 mins Technical Screen- 1hr Panel Interviews- 2-3 hours + Lunch in the office in Palo Alto At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs. The Salary range is 210-240K and will depend on experience. Midi pays a competitive base salary, plus equity and benefits. While you’re waiting for us to review your portfolio, here’s some fun content to check out https://www.youtube.com/watch?v=1px7i6MVjNg #LI-PS1 At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com. Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

• Own and evolve Midi’s social strategy • Develop and execute Midi’s social media strategy across platforms, defining content pillars, audience engagement strategies, and channel priorities. • Establish platform-specific approaches that balance brand consistency with native social behavior. • Stay ahead of platform updates, emerging formats, and cultural trends to continuously evolve our approach. • Identify opportunities to increase brand awareness, share of voice, and community engagement in women’s midlife health. • Build social-first content and creative systems • Own the social content calendar and oversee content development from concept through publishing. • Create and refine workflows that enable consistent, high-quality, platform-native execution. • Partner with creative, design, video, and external partners to bring social concepts to life. • Develop content that educates, entertains, inspires conversation, and fuels word-of-mouth. • Drive growth through analytics and experimentation • Analyze channel performance, audience behavior, and cultural trends to optimize content strategy. • Lead test-and-learn experiments across platforms, formats, and storytelling approaches. • Translate social insights into actionable recommendations for marketing and brand teams. • Build community and shape conversations • Develop content and engagement strategies that deepen relationships with patients and prospective customers. • Monitor social conversations and identify opportunities to participate in and lead cultural moments around women’s health. • Partner with community, PR, and influencer teams to amplify meaningful moments and manage reactive opportunities. • Use audience feedback to inform broader marketing and customer insights.

• Own the paid acquisition engine — find, attract, and convert quality customers. • Design and operate an AI-native performance system. • Manage the full acquisition funnel and awareness-building media investments. • Work in close rhythm with engagement teams sharing customer intelligence and cohort data. • Develop team from channel specialists toward growth architects.

• Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care • Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination • Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism • Navigate patient concerns using appropriate service recovery protocols and escalate when necessary • Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system • Act as a patient advocate and liaison across departments to facilitate timely and effective solutions • Proactively identify areas for patient experience improvement and share feedback with leadership • Uphold patient confidentiality across all communications, systems, and platforms • Embody core values of compassion, accountability, respect, integrity, and trust

• Accurately verify patient insurance coverage, benefits, and eligibility using systems like AthenaHealth and payer portals. • Obtain and track pre-authorizations for services when required by the payer. • Identify primary and secondary insurance coverage to ensure proper coordination of benefits and avoid future claim denials. • Maintain accurate and up-to-date documentation of insurance verification outcomes in the system, ensuring billing compliance. • Collaborate with billing specialists and patients to resolve eligibility-related issues, claim holds, or denials. • In collaboration with Operations team, maintain proprietary insurance-provider mapping database to ensure billing compliance. • Notify patients of any discrepancies in coverage or issues with their insurance eligibility, providing patients with clear guidance and options. • Ensure patient insurance information is correctly recorded and maintained for accurate billing and reimbursement. • Conduct follow-up on pending insurance verifications to prevent delays in billing or service delivery. • Use AthenaHealth, payer portals and other tools efficiently to confirm patient eligibility and verify coverage before appointments.

• Own the strategy, roadmap, execution, and performance of Landing Page Optimization (LPO) across paid acquisition, campaign, and lifecycle marketing experiences. • Develop and prioritize testing hypotheses based on user behavior, conversion data, audience insights, and campaign performance. • Improve conversion rates through experimentation across messaging, content hierarchy, page structure, calls-to-action, and user experience. • Create targeted landing page experiences that align with specific audience needs, symptoms, and acquisition campaigns. • Establish a repeatable experimentation program that drives measurable improvements in first visit bookings. • Act as the primary builder and publisher of marketing landing pages using Prismic and existing component libraries. • Launch, QA, and maintain landing pages across multiple campaigns and audience segments. • Configure and manage experiments in Statsig and other testing platforms. • Move quickly and independently without requiring extensive engineering support. • Own the end-to-end process from hypothesis creation through implementation, analysis, and recommendation. • Work closely with Paid Media teams to map ad creative and audience intent to relevant landing page experiences. • Develop scalable frameworks that support increasingly segmented and AI-driven advertising campaigns. • Help determine how acquisition messaging should evolve as Midi scales personalization and audience targeting. • Partner with Growth and Analytics teams to identify high-impact opportunities across the acquisition funnel. • Serve as the primary marketing stakeholder supporting optimization efforts across joinmidi.com. • Bring audience insights, experimentation learnings, and conversion data to inform core site decisions. • Ensure continuity between acquisition landing pages and the broader Midi patient experience. • Collaborate with Product and Engineering when marketing tests require new tracking capabilities, integrations, or technical functionality. • Act as a strategic thought partner to Growth PMs on messaging, content, and conversion opportunities. • Help implement Midi's Mosaic initiative, including new brand standards, symptom-based content experiences, and updated landing page architecture. • Partner with Brand and Content teams to bring Midi's evolving voice and positioning to life across acquisition experiences. • Redesign and rebuild landing pages to align with the future state of Midi's digital ecosystem. • Partner closely with Clinical, Legal, Medical, and Compliance teams to ensure all digital content adheres to healthcare regulations and clinical standards. • Translate complex insurance, eligibility, coverage, and care delivery concepts into clear and compelling patient-facing content. • Balance conversion optimization with trust, transparency, and medical credibility across all patient-facing experiences. • Analyze experiment results, user behavior, and conversion metrics to identify growth opportunities. • Partner with Analytics teams to establish meaningful measurement frameworks and reporting. • Translate data into actionable recommendations that improve patient acquisition and first visit bookings. • Develop a deep understanding of patient behavior and conversion drivers across the acquisition funnel.

• Serve as the primary clinical authority for real-time clinician questions and escalations, with a required 30-minute response time • Support direct patient care, including escalated visits and DEA-required encounters • Review and manage time-sensitive patient cases, laboratory results, and clinical inbox items • Identify patterns, risks, and opportunities for improvement, and share insights with clinical leadership • Participate in Doc of the Day coverage • Fulfill physician collaboration responsibilities as required • Partner with the Medical Director to refine and uphold clinical guidelines, protocols, and best practices • Contribute to clinical quality, education, and safety initiatives • Fulfill state-required collaborating physician duties in designated states

• Own and grow a portfolio of strategic channel partners, including health plans, benefits consultants, and other ecosystem partners. • Serve as the primary relationship owner for assigned Strategic Alliance partners. • Develop partnership strategies, establish goals, and drive accountability for performance and growth. • Lead partner onboarding and ongoing relationship management to maximize engagement and impact. • Collaborate with internal sales teams to identify, pursue, and close strategic enterprise opportunities. • Create and execute targeted plans to increase partner-sourced pipeline and revenue. • Develop measurable activation plans and success metrics for each partnership. • Lead regular business reviews, performance reporting, and strategic planning sessions with partners. • Analyze partnership performance data and identify opportunities for optimization and growth. • Build trusted relationships with key partner stakeholders, including executive leaders and decision-makers. • Map internal and external stakeholders to ensure alignment, communication, and successful execution. • Act as the quarterback across multiple workstreams, ensuring momentum and accountability. • Partner closely with Sales, Customer Success, Marketing, Operations, Clinical, and Member Support teams to execute partnership initiatives. • Influence and align stakeholders across the organization to deliver an exceptional partner experience. • Help shape partnership strategy while also driving day-to-day operational execution.

Role Description The Clinical Systems Specialist plays a critical role in enhancing the usability, efficiency, and effectiveness of the Electronic Health Record (EHR) system by supporting clinical workflows, improving documentation tools, delivering user training, and managing communication channels such as Slack. This role ensures clinicians and staff have the resources and knowledge needed to use the EHR efficiently and effectively, while also facilitating timely support and collaboration. - Be the go-to expert for EHR optimization and training at Midi - Work cross-functionally with clinical, product, and operations teams to improve workflows - Thrive in a fast-paced, constantly evolving environment where your impact is immediate Requirements - Bachelor’s degree in healthcare or related field preferred - Highly proficient in AthenaOne EHR system, reporting, and optimization tools - Demonstrated experience delivering training across clinical departments and roles Qualifications - Patience with people of all skill levels - Strong talent in teaching and training, with an ability to explain complex concepts simply - Ability to identify efficiencies in processes and system functionality - Strong collaboration skills to work closely with product and clinical operations on new releases and processes - An “at your service” mindset when answering questions Benefits - The salary range for this role is $80,000–$100,000, depending on experience, location and other factors Interview Process - Recruiter Interview - Hiring Manager Interview - Team Interview & Working Session - Cross-Functional Interview with Learning & Development - Final Leader Interview Company Description Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Design and run the operating system of the People team: the people calendar, planning cadences, process documentation, and review rhythms that let the function scale • Build the accountability infrastructure that keeps priorities clear, progress tracked and delivery consistent across the team • Own people policies, handbooks, and operational documentation, keeping them current and accessible • Take a systems and operational approach to the entire employee lifecycle and experience • Build and maintain people analytics capabilities — ensuring data integrity, reporting accuracy, and strong governance across people systems and the full employee lifecycle • Ensure compliance with multi-state employment laws, audits, and reporting requirements • Set the People team's systems, automation, and AI priorities — define the needs, use cases, and success metrics • Work closely across the People, Talent, IT, Finance, and Product teams to ensure shared processes are well-designed, documented, and consistently executed