• Customer Relationship Management: Cultivate and manage relationships with existing clients in the laboratory coagulation sector. • Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base. • Regularly engage with clients through various communication channels (emphasis on face-to-face visits) to ensure customer satisfaction and address any concerns promptly. • Supply Chain Coordination: Collaborate closely with internal teams to ensure seamless supply chain operations for laboratory coagulation products. • On-site support of standing orders, monitor inventory levels, and coordinate timely deliveries to meet customer demands. • Work with logistics and distribution teams to optimize order fulfillment processes and minimize lead times. • Product Expertise and Training: Maintain a comprehensive knowledge of laboratory coagulation products. • Conduct on-site product demonstrations and training sessions for clients to enhance their understanding and utilization of our offerings. • Stay informed about industry advancements and communicate relevant updates to clients, positioning our products as cutting-edge solutions. • Sales Presentations: Host compelling sales and educational presentations on coagulation & Stago products to support upsell activity and expand use across Stago portfolio. • Present break-even calculators to bring specialty testing on-site. • Market Analysis and Strategy: Monitor industry trends, competitor activities, and regulatory changes within the laboratory coagulation space. • Collaborate with the sales and marketing teams to develop strategies for market penetration, customer retention, and product expansion. • Provide valuable insights to internal teams based on client feedback and market observations. • Communication and Issue Resolution: Act as a bridge between clients and the company, ensuring effective communication and prompt resolution of any concerns. • Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement. • Prepare and present comprehensive reports on account status, including key performance indicators, customer feedback, and action plans. • Professional Development: Attend industry conferences, workshops, and seminars to stay updated on the latest advancements in laboratory coagulation. • Continuously enhance product knowledge and professional skills through ongoing training opportunities. • Investigates and resolves customer challenges to ensure exceptional customer service. • Provide capital equipment leads to Health System Executive colleagues as relevant. • Assists customers with technical inquiries. • Submit weekly and monthly reports as defined by sales management. • Operate within defined budgets and strictly within accordance with Corporate policies and procedures. • Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act. • Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call, • noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered. • Advances Stago’s Value Proposition with customers across assigned territory. • Manages a database of partners, setting up meetings and facilitating relationships through Stago’s Customer Relationship Management (CRM) system. • Assists with trade shows, symposia, and user groups (may be required to attend).

• Identify and convert new business opportunities within hospitals and IDNs • Conduct competitive prospecting, including face-to-face cold calling at competitive accounts • Deliver capital equipment demonstrations, evaluations, and workflow assessments • Create compelling proposals, ROI analyses, and negotiate profitable, compliant deals • Manage and grow existing accounts through structured engagement and relationship development • Conduct regular in-person visits to maintain customer satisfaction and prevent attrition • Support standing orders at customer sites and ensure optimal inventory management • Collaborate regularly with Sales Admin, Marketing, Logistics, and Distribution teams • Maintain expert-level understanding of Stago instrumentation, reagents, and workflow solutions • Analyze trends, competitor activity, and customer feedback to inform strategic execution • Serve as the primary customer interface for issue identification and triage

• Lead the end-to-end startup programme for assigned events, from positioning and outreach strategy through to final selection and onboarding. • Define and implement vetting frameworks appropriate to each event's audience and sector focus. • Manage and own the full startup application pipeline, including inbound applications, partner referrals and proactive outreach to relevant startup communities. • Work with internal stakeholders to align startup selection criteria, priorities and sector mandates per event. • Curate the show-floor startup mix with the commercial team to ensure strong geographic diversity, sector representation and commercial quality. • Design and deliver pre-event programming for selected startups covering pitching skills, matchmaking strategy, show-floor optimisation, and relevant sector insights. • Coordinate special programme elements — such as Startup Clinics and Founders Bootcamp sessions — managing speakers, agenda, and attendee experience. • Build and maintain startup onboarding documentation, guides, and communication sequences. • Support the startup confirmation process including floor plan allocation and logistics briefings. • Oversee concierge introductions and matchmaking zone coordination for startups onsite. • Manage on-ground startup clinics, pitch sessions, and any competition-related programming for assigned events. • Coordinate with Operations, Production, and Design teams to ensure a seamless startup zone build and experience. • Maintain accurate startup data across internal management tools and platforms throughout the programme lifecycle. • Track and report programme KPIs including application volume, selection rate, NPS, matchmaking meetings, and investment conversations initiated. • Conduct post-event debriefs to identify improvements for future editions. • Track and follow up with startups to capture investment outcomes, business milestones, and success stories from the programme. • Contribute to the development of the concept note to enhance programme quality for future editions.

• Set and execute the company’s overall vision, strategy, and operating plan • Own full P&L responsibility, including revenue growth, margin performance, and cash flow • Lead, develop, and retain a high-performing executive leadership team • Ensure operational consistency, brand standards, and guest experience excellence across all units • Oversee financial discipline, budgeting, forecasting, and performance reporting • Drive scalable systems and processes across operations, people, and technology • Partner with the board and investors on strategic initiatives, growth plans, and capital allocation • Foster a strong culture centered on accountability, hospitality, and continuous improvement