Merative

Role Description We are seeking an Information Security Operations – P1 professional to join our team and support the protection of organizational data, systems, and networks. This role participates in day-to-day security operations activities under guidance from experienced team members. - Assist in the implementation and operation of security controls and measures. - Monitor security alerts and events and escalate issues according to documented procedures. - Support vulnerability scanning and remediation tracking activities. - Assist with security assessments, audits, and testing activities. - Follow established cybersecurity policies, procedures, and standards. - Apply security concepts under guidance from senior team members. - Maintain documentation of security activities and findings. - Collaborate with internal teams to support security initiatives. - Support incident intake, triage, and tracking activities aligned with SLAs and escalation procedures. - Assist with ticket management and operational security tasks. - Support remediation activities by coordinating with technical teams as directed. - Assist with deployment, configuration, and maintenance of security tools and technologies. Qualifications - 2+ years of experience in cybersecurity, IT operations, or related field. - Foundational understanding of network security and systems. - Familiarity with security tools such as SIEM or vulnerability scanners. - Basic understanding of incident response processes. - Strong analytical and problem-solving skills. - Effective communication and teamwork abilities. - Experience working in enterprise IT environments supporting system operations or service delivery. - Familiarity with incident tracking, ticketing systems, and SLA-based support models. - Basic understanding of Windows systems, server environments, and networking fundamentals. - Ability to coordinate across technical and business teams. Preferred Qualifications - Bachelor’s degree in Information Security, Computer Science, or related field. - Entry-level certifications (e.g., Security+, CEH). - Exposure to cloud security environments. - Experience supporting enterprise system deployments or integrations. - Experience working in healthcare technology, regulated industries, or environments with compliance and security requirements. Work Environment & Additional Information - Works under general supervision with guidance from senior team members. - Collaborates across security and IT teams. - Focus on skill development and operational contribution. Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. Min – Max: $64,061.88 - $96,092.82 (USD) Benefits - Remote first / work from home culture. - Flexible vacation to help you rest, recharge, and connect with loved ones. - Paid leave benefits. - Health, dental, and vision insurance. - 401k retirement savings plan. - Infertility benefits. - Tuition reimbursement, life insurance, EAP – and more!

Role Description The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resource for internal and external customers in the support of Merge Healthcare products. - Takes a self-directed role in the support and resolution of technical issues within the installed base. - Takes inbound calls and makes outbound calls. - Assesses complex problems, collects data, establishes facts, and documents detailed and accurate information about issues, troubleshooting steps, and resolution into CRM. - Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems. - Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills. - Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates, and resolving issues in a timely manner. - Provides direct input to help continue building the internal and customer-facing knowledge base by documenting root cause & solution details for technical support issues. - Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers. Qualifications - Strong knowledge of computer hardware such as: workstations, servers & storage devices required. - Strong knowledge of workstation & server OS platforms required. - Strong knowledge of network infrastructure and communication protocols required. - Strong customer service, documentation & communication skills required. - Ability to manage & prioritize multiple work assignments with minimal supervision required. - Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required. Requirements - 1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions. - Understanding of clinical workflow in a medical imaging environment. - Familiarity with database technologies such as: SQL, DB2 & Oracle. - Familiarity with DICOM and/or HL-7 standards. - Familiarity with basic scripting languages such as: Bash, Korn, VB, Java & Perl. Education Requirements - Degree from a Technical College/University or equivalent experience. - Bachelor’s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics. Required Training - Merative Employee Code of Conduct. - Merative Corporate IT Security Policy. - HIPAA Overview: Health Insurance Portability and Accountability Act. - Cybersecurity Awareness. - Merative ITS-POL-001 Corporate Security Policy. - Merative ITS-POL-002 End User Acceptable Use Policy. - Merative PRI-POL-001 Privacy by Design. - WHPS 110 Privacy and Security Supplemental Training. - Bystander Training. - Anti-Bullying Training. - HR-POL-002 Prohibiting Harassment, Bullying and Other Inappropriate Content. - HR-POL-007 Equal Employment Opportunity and Anti-Discrimination Policy. - Merge Healthcare Quality Management System as required by QS-2036 Training Matrix. Work Environment - Office environment: Temperature Controlled. - Call center environment. - Travel: 10%. Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max: $53,560.00 - $80,340.00 (USD) Benefits - Remote first / work from home culture. - Flexible vacation to help you rest, recharge, and connect with loved ones. - Paid leave benefits. - Health, dental, and vision insurance. - 401k retirement savings plan. - Infertility benefits. - Tuition reimbursement, life insurance, EAP – and more!

Role Description Working under minimal supervision, this position is responsible for developing, maintaining, and executing automated test plans and verification procedures for the Merge Universal Viewer platform. The role is responsible for testing activities throughout the software development lifecycle, ensuring the quality, reliability, and performance of web-based medical imaging applications. - Create and maintain automated test cases and test protocols. - Define and own the test strategy for the Merge Universal Viewer product area. - Verify software functionality against functional requirements, user requirements, and design specifications. - Test web-based applications and imaging workflows. - Assist in testing systems, modules, integrations, and prototypes. - Perform installations, configurations, and execution of verification procedures. - Conduct ongoing regression, integration, and end-to-end testing. - Work with development teams to troubleshoot and resolve issues. - Report and track defects using approved defect tracking tools. - Drive improvements to automation frameworks, test coverage, and testing processes. - Maintain test environments and test data as required. Qualifications - Undergraduate degree, college diploma, or equivalent experience in Computer Science, Software Engineering, or a related discipline. - 5+ years of experience in software testing and quality assurance. - Experience developing and maintaining automated tests. - Experience testing web applications. - Experience with medical imaging software, PACS, or healthcare applications preferred. Requirements - Strong understanding of Software Quality Assurance methodologies. - Strong understanding of automated testing principles and practices. - Ability to define test strategies and risk-based testing approaches. - Ability to estimate testing effort and identify quality risks. - Experience with Agile software development. - Ability to work independently on large, complex systems. - Strong analytical and problem-solving skills. - Strong attention to detail and commitment to product quality. - Experience testing medical imaging applications. - Familiarity with DICOM standards and workflows. - Familiarity with PACS systems and radiology workflows. - Knowledge of MPR, MIP, and Volume Rendering concepts. - Experience testing web-based applications. - Experience with automation tools and frameworks such as Selenium, Playwright, TestComplete, or JMeter. - Familiarity with Windows and/or Linux environments. - Experience using AI-assisted development and testing tools such as Microsoft Copilot, GitHub Copilot, and Claude. Benefits - Vacation to help you rest, recharge, and connect with loved ones. - Paid leave benefits. - Extended health, paramedical, dental, and vision benefits. - Registered retirement and tax-free savings plans. - Tuition reimbursement, life insurance, EAP – and more!

Role Description Field Service Engineers work under moderate supervision and report to the Executive Delivery Specialist. Team members are responsible for the installation, configuration, and testing of our virtual and physical solutions in accordance to quality processes and procedures. Extensive travel and customer success skills required. - Basic configuration to Linux/Windows servers and Windows workstations - Production Builds in house per sales orders processed through the Merge ERP system (IFS) - Build, Install, Configure, and test virtual and physical solutions per procedures either in house or onsite at the clients location - Follow all Build/Installation procedures and complete all installation/qualification checklists in a timely manner to adhere to the QMS (Quality Management System) - Provide our partners with a positive and successful integration experience - Perform electronic and network enterprise tests per procedures provided by the Manufacturing Engineers - Keep detailed electronic documentation (DHRs) - Assist Manufacturing Engineers in development of configuration and test procedures - Understands that projects worked on have a direct impact on patient safety - Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances - Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education. - Identifies and communicates possible improvements in the work process for customers and peers. - Performs other duties as assigned by immediate supervisor or upper management. Qualifications - Associate Degree in Electronics Technology Engineering or Computer Science Engineering or equivalent degree or experience. - A+, CISCO, and MCSE certifications are desirable. Requirements - Highly flexible, multi-tasking skills with demonstrated ability to work effectively in a cross-functional environment. - Accepts positive change in the rapidly changing Healthcare IT industry - Focused and quality driven - Strong communications and writing skills. - Strong leadership and facilitation skills. - A proven and unwavering commitment to delivering results - A valid driver’s license and safe driving record is required. - Ability to lift and/or move up to 50 pounds Required Training - Merative Employee Code of Conduct - Merative Corporate IT Security Policy - HIPAA Overview: Health Insurance Portability and Accountability Act - Cybersecurity Awareness - Merative ITS-POL-001 Corporate Security Policy - Merative ITS-POL-002 End User Acceptable Use Policy - Merative PRI-POL-001 Privacy by Design - WHPS 110 Privacy and Security Supplemental Training - Bystander Training - Anti-Bullying Training - HR-POL-002 Prohibiting Harassment, Bullying and Other Inappropriate Content - HR-POL-007 Equal Employment Opportunity and Anti-Discrimination Policy - Merge Healthcare Quality Management System as required by QS-2036 Training Matrix Work Environment - Office environment: Remote - Travel: 75% to 100% Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max: $66,721.75 - $100,082.63 (USD) Benefits - Remote first / work from home culture - Flexible vacation to help you rest, recharge, and connect with loved ones - Paid leave benefits - Health, dental, and vision insurance - 401k retirement savings plan - Infertility benefits - Tuition reimbursement, life insurance, EAP – and more!

• Lead the design, administration, and continuous improvement of incentive compensation programs across domestic and international sales organizations, ensuring plans align with business objectives, growth strategies, and desired seller behaviors • Develop and recommend compensation structures across multiple sales motions, including new business, renewals, retention, specialist roles, accelerators, and strategic initiatives, while evaluating plan effectiveness and recommending enhancements based on performance trends and business priorities • Own end-to-end commission operations, including calculations, payouts, adjustments, disputes, exceptions, holdbacks, clawbacks, and governance • Establish scalable processes, controls, documentation standards, and audit practices that ensure compensation programs are accurate, compliant, transparent, and operationally efficient • Partner with Finance, HR, Payroll, Legal, Revenue Operations, and Sales Operations to support compensation planning, compliance requirements, audits, and issue resolution • Develop executive-level reporting and dashboards to analyze compensation performance, plan effectiveness, seller outcomes/attainment, trends, risks, and opportunities • Develop financial models, forecasts, accrual analyses, executive reporting, and performance dashboards that provide insights into compensation effectiveness, seller attainment, compensation expense, risks, and business trends • Serve as business owner for the Incentive Compensation Management platform, driving implementation, administration, optimization, automation, and alignment with evolving business requirements • Act as the primary compensation advisor to business and sales leadership, providing strategic guidance, resolving complex escalations, and supporting executive decision-making across multiple business units

• Lead and grow the team • Manage, mentor, and develop a team of 6–10 software engineers — hiring, coaching, career development, performance management, and day-to-day support. • Foster a culture of ownership, technical excellence, code quality, and continuous improvement. • Set clear goals and priorities, remove blockers, and hold the team accountable for outcomes. • Stay hands-on and technical • Participate directly in architecture, design, and code reviews; contribute code and prototypes where it accelerates the team and keeps you close to the product. • Guide technical decisions on scalability, performance, security, and maintainability of imaging services and applications. • Drive engineering best practices: CI/CD, automated testing, observability, secure coding, and technical debt management. • Troubleshoot complex production and clinical-environment issues alongside the team when needed. • Own delivery in the imaging domain • Deliver features and releases across enterprise imaging components — PACS, VNA, viewers, and related services — on time and at a high quality bar. • Ensure solutions correctly implement medical imaging standards and workflows, including DICOM, DICOMweb, and radiology/cardiology reading workflows. • Advance cloud-native and hybrid deployments, and standards-based interoperability with EHRs, PACS, VNAs, and hospital systems (HL7, FHIR, IHE profiles, XDS). • Uphold quality, safety, and compliance • Ensure development follows medical device software processes and quality management practices (e.g., IEC 62304, ISO 13485, FDA design controls). • Partner with QA, regulatory, and product teams to support verification & validation, risk management, and audit readiness. • Champion security and privacy (HIPAA and protected health information) across the software lifecycle. • Collaborate across the organization • Partner with Product Management to translate the roadmap into executable engineering plans. • Work with clinical, support, and customer-facing teams to understand real-world workflows and resolve issues. • Communicate status, risks, and trade-offs clearly to leadership and stakeholders.

• Provides expert technical leadership for safety risk management activities • Leads complex risk management analyses and documentation activities • Serves as a principal technical advisor to product development and quality teams • Interprets and applies complex safety-related regulations • Develops, maintains, reviews, and approves risk management files • Integrates clinical, human factors/usability, cybersecurity, interoperability, and post-market evidence into practices • Evaluates risk control effectiveness • Provides senior expert review for post-market safety activities • Identifies systemic or emerging safety risks • Develops and interprets safety and risk-related quality metrics • Leads technical contributions to regulatory submissions • Applies advanced problem-solving methodologies • Mentors and guides less experienced team members • Promotes a culture of patient safety, risk awareness, collaboration, quality ownership, and continuous improvement

Role Description We're looking for a Cloud Platform Engineer to join our team and contribute to building and enhancing our continuous delivery systems for complex product deployments on Microsoft Azure. In this role, you'll be instrumental in developing, maintaining, and optimizing the infrastructure, services, and tooling that empower our development and SRE teams to rapidly and reliably deliver software. You'll have the opportunity to work with cutting-edge cloud technologies, automate complex workflows with code, and help shape the future of our deployment processes. Responsibilities - Collaborate with senior engineers to design, implement, and maintain scalable and reliable cloud infrastructure on Microsoft Azure. - Develop and enhance automation scripts and tools for infrastructure provisioning, configuration management, and application deployment using Infrastructure as Code (IaC) principles and tools (e.g., Terraform, Azure Resource Manager (ARM) templates). - Contribute to the development and maintenance of our CI/CD pipelines using GitHub Actions, Azure DevOps Pipelines or similar tools, ensuring efficient and automated software delivery across multiple development and production environments. - Write clean, efficient, and well-tested code to automate platform operations, build custom tools, and integrate various systems. - Troubleshoot and resolve infrastructure and applications deployment related issues in development, staging, and production environments. - Implement and maintain security best practices within our Azure environments, adhering to compliance standards. - Participate in on-call rotations to provide support for critical platform issues. - Document platform designs, configurations, and operational procedures. - Stay up-to-date with the latest Azure services, trends, and best practices. Qualifications - 2-4 years of experience in a Cloud Platform, or DevOps, role, with a strong focus on Microsoft Azure. - Proficiency with core Azure services such as Azure Virtual Machines, Azure Networking (VNets, NSGs, Load Balancers, Application Gateways), Azure Storage Accounts, Azure SQL Database, Azure Kubernetes Service (AKS), Azure Active Directory (AAD)/IAM, and others. - Solid experience with Infrastructure as Code (IaC) tools like Terraform, Azure Resource Manager (ARM) templates, BICEP along with continuous delivery systems e.g. GitHub Actions, ArgoCD, Spinnaker, Azure DevOps. - Strong programming skills in C#, Python, or PowerShell for automation, tool development, and API integration. - Experience with containerization technologies (Docker) and orchestration with Azure Kubernetes Service (AKS). Additional Skills, Education & Experience - Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - Familiarity with configuration management tools (e.g., Ansible, Chef, Puppet) is a plus. - Understanding of networking concepts (TCP/IP, DNS, VPNs, Firewalls) within the Azure ecosystem. - Experience with Azure monitoring and logging services (e.g., Azure Monitor, Azure Log Analytics, Application Insights). - Knowledge of version control systems, particularly Git. - Familiarity with agile development methodologies. Behaviours - Problem-solver: You possess strong analytical and problem-solving skills, with a methodical approach to troubleshooting and root cause analysis. - Proactive & Self-Motivated: You take initiative, are eager to learn new technologies, and continuously seek ways to improve processes and systems through code and automation. - Collaborative Team Player: You work effectively within a team environment, communicate clearly, and are open to feedback. - Adaptable & Resilient: You can thrive in a fast-paced, evolving environment and are comfortable with ambiguity. - Detail-Oriented: You have a keen eye for detail and are committed to producing high quality, robust solutions. - Customer-focused: You understand the needs of internal development teams and strive to provide excellent platform services. Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max: $129,490.78 - $194,236.16 (USD) Benefits - Remote first / work from home culture - Flexible vacation to help you rest, recharge, and connect with loved ones - Paid leave benefits - Health, dental, and vision insurance - 401k retirement savings plan - Infertility benefits - Tuition reimbursement, life insurance, EAP – and more!

• Develop and execute Verification and Validation (V&V) strategies, plans, and test cases. • Validate that product requirements and user workflows are fully tested and traceable. • Generate objective evidence supporting release approval decisions. • Participate in risk-based testing activities and release readiness reviews. • Perform end-to-end testing of VNA features and workflows. • Validate integration between application services, databases, storage components, and external healthcare systems. • Execute regression testing to ensure existing functionality remains unaffected by software changes. • Validate new product installations and customer upgrade paths across supported VNA releases. • Create and maintain test plans, protocols, reports, and execution evidence.

Role Description - Build and deliver a new platform on Microsoft Azure; continuously improve it through automation and standardization. - Own day-to-day operations, monitoring, and support of the Azure environment (compute, storage, networking, security). - Partner with development teams to ensure safe, stable releases with strong monitoring and tested rollback readiness. - Implement Infrastructure as Code (Terraform) to provision and manage resources consistently across environments. - Build and maintain automation (Python preferred) to reduce manual work, improve repeatability, and increase reliability. - Participate in a rotating on-call schedule and troubleshoot and resolve issues across availability, performance, networking, and security; drive follow-ups to prevent recurrence. - Support Kubernetes/AKS operations and troubleshooting (pods/logs, probes, scaling, resource limits, node issues). - Improve observability by reducing alert noise, building dashboards, and adding synthetic checks for key user workflows. - Perform application and OS lifecycle tasks (patching, upgrades, maintenance, vulnerability remediation, and operational readiness). - Document designs, configurations, runbooks, and operational procedures to enable consistent on-call response. Qualifications - 5+ years in Cloud Engineering, SRE, DevOps, or a similar production operations role. - Strong hands-on experience with Microsoft Azure in production environments. - Hands-on experience with Terraform. - Strong scripting/automation skills (Python preferred) with real operational automation examples. - Proven incident ownership end-to-end (detect → triage → fix → prevent) with clear communication. - Hands-on monitoring/observability experience in Azure (logs, dashboards, alert tuning / noise reduction). - Strong Linux and/or Windows Server administration skills, including patching and lifecycle activities. - Solid networking fundamentals (TCP/IP, DNS, VPNs, firewalls). - Strong troubleshooting skills and ability to stay calm under pressure. Requirements - Kubernetes and AKS operational experience. - Familiarity with CI/CD tools (GitHub Actions, Azure DevOps, Jenkins, GitLab CI). - Experience with Azure Monitor, Log Analytics, Application Insights, KQL; Prometheus/Grafana is a plus. - Synthetic monitoring experience for login/API/workflow validation with alerting. - AI-assisted ops experience for troubleshooting/automation (with strong validation habits). - Azure certifications are a plus (e.g., Azure Administrator, Azure DevOps Engineer). Benefits - Vacation to help you rest, recharge, and connect with loved ones. - Paid leave benefits. - Extended health, paramedical, dental, and vision benefits. - Registered retirement and tax-free savings plans. - Tuition reimbursement, life insurance, EAP – and more!