Merative

• Draft, negotiate, and manage a wide range of commercial and government agreements (enterprise SaaS and data contracts, business associate agreements, data processing agreements, strategic partnerships, vendor contracts, and more) • Negotiate directly with large enterprise customers, government customers and strategic partners, balancing speed-to-close with thoughtful risk mitigation • Learn and understand Truven’s products, business model, strategy, culture, etc. to develop a deep understanding of the business and support its goals by providing practical and actionable legal advice on privacy, product, compliance and enforcement matters as they arise • Build strong business relationships with leadership, internal stakeholders, and external parties to advance business and legal interests and to collaborate on the development of new products, technologies and markets • Assist in building smarter process to help scale contracting and drive compliance • Work with existing contract management systems and contract processes and identify, implement and support improvements • Perform other duties and responsibilities as needed, requested, and/or assigned.

• Lead and oversee execution, monitoring, control, and closure of Merative projects, ensuring alignment with project objectives . • Manage project scope, cost, schedule, quality, change control, risks, and communications across the full lifecycle to meet or exceed expectations. • Ensure deliverables adhere to agreed terms and conditions and achieve approved profit and loss thresholds; provide regular status reporting and escalate issues with solution options. • Drive pricing and deal management by supporting profitability analysis, integrating Year-to-Year ( YtY ) cost rates into pricing models, coordinating deal structure with Deal Desk, and maintaining governance over pricing, discount, and margin guidelines across markets.

• Owns the product safety risk management framework and governance model • Defines, implements, and continuously improves policies, procedures, templates, tools, and quality system controls • Leads safety risk strategy for medical imaging portfolio and complex programs • Ensures product safety risk management is fully integrated with design controls • Oversees the quality and completeness of risk management files and related documentation • Leads post-market safety activities • Contributes product safety risk management content for regulatory submissions • Serves as the primary product safety risk management leader for audits, inspections, and regulatory interactions • Builds organizational capability by leading and developing talent • Promotes a culture of patient safety, accountability, and continuous improvement

• Owns and maintains the safety risk management process in conformance with applicable regulations, standards, and guidance, including ISO14971, ensuring consistent implementation across the product lifecycle. • Ensures effective execution of safety risk management activities throughout the product lifecycle, including hazard identification, risk analysis, risk evaluation, risk control, and residual risk assessment, in accordance with defined processes. • Collaborates with cross-functional development teams to integrate safety risk management into design controls, architecture decisions, and development processes. • Provides expert guidance on the interpretation and application of safety-related regulations, standards, and internal Quality Management System (QMS) procedures. • Develops, maintains, and approves risk management files and associated documentation (e.g., hazard analyses, FMEAs, fault tree analyses, benefit-risk analyses). • Partners with clinical, human factors/usability, and cybersecurity teams to ensure comprehensive identification and control of safety risks, including use-related and security-related hazards. • Evaluates the effectiveness of risk control measures and ensures traceability and linkage to verification, validation, and usability evidence. • Supports post-market safety activities, including Health Hazard Evaluations (HHEs), complaint investigations, field safety corrective actions, and post-market surveillance trending. • Identifies emerging safety risks and proactively drives corrective and preventive actions (CAPA) in collaboration with cross-functional teams. • Develops and tracks safety and risk-related quality metrics to support management review and contributes to continuous improvement. • Contributes safety risk management content to regulatory submissions and change assessments, ensuring alignment with applicable regulatory expectations. • Applies systematic problem-solving methodologies to assess safety issues, prioritize actions, and clearly communicate risk-based decisions. • Promotes a culture of patient safety, risk awareness, collaboration and continuous improvement across the organization. • Participates in and supports internal and external audits and inspections as a safety risk management subject matter expert, providing objective evidence and regulatory justification as required.

Role Description Client Technical Specialist, Merative US LP, Ann Arbor, MI, and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted): - Design and delivery of software solution for the Government Health & Human Services industry. - Define enterprise architecture for potential clients. - Write RFI and RFP response text focused on both functional (i.e., business requirements) and non-functional (e.g., technical, architectural, security, data, performance) needs. - Work closely with consulting services organization to ensure that any proposed solutions align with their capabilities and staff availability. - Prepare and deliver technical presentations that explain and promote company offerings. - Work as part of a team to design and build demonstrations of company Curam offerings in the context of real-world requirements as well as deliver Curam offerings. - Organize and lead meetings with both technical and non-technical participants. - Utilize: - Curam Social Program Management (SPM) - Java Platform Enterprise Edition (J2EE) - Unified Modeling Language (UML) - DB2 - Rational Software Architect (RSA) - Software Architecture methodologies - Docker - Kubernetes Qualifications - Bachelor's degree or equivalent in Computer Science, Computer Engineering, Engineering or related. - Five (5) years of experience as a Client Technical Specialist, Solutions Architect or related. Requirements - Five (5) years of experience must include utilizing: - Curam Social Program Management (SPM) - Java Platform Enterprise Edition (J2EE) - Unified Modeling Language (UML) - DB2 - Rational Software Architect (RSA) - Software Architecture methodologies - Docker - Kubernetes Benefits - Remote first / work from home culture - Flexible vacation to help you rest, recharge, and connect with loved ones - Paid leave benefits - Health, dental, and vision insurance - 401k retirement savings plan - Infertility benefits - Tuition reimbursement, life insurance, EAP – and more!

• Set and evolve the technical direction for the team • Champion the adoption of GenAI-powered developer tooling • Conduct and guide rigorous code reviews, architecture discussions, and design sessions • Lead, mentor, and grow a team of 10-15 engineers • Own the full talent lifecycle: hiring, onboarding, performance management, career development • Ensure the team delivers high-quality, reliable software that meets enterprise-grade reliability and compliance requirements • Partner with Product Management and Design to translate business requirements into well-scoped engineering deliverables • Drive a culture of engineering rigor: automated testing, CI/CD maturity, observability, and incident response • Lead by example in the evaluation, piloting, and scaled rollout of generative AI tools • Serve as the primary engineering point of contact for product, design, security, and customer success teams • Ensure software development practices comply with enterprise security standards and relevant regulatory requirements.

• Build, lead, and motivate a high-performing Sales Operations team, establishing a clear vision, measurable goals, and a culture of accountability and continuous improvement. • Own and drive a comprehensive Sales Operations strategy that aligns with company revenue objectives and evolves as the business scales. • Serve as a trusted advisor to the CEO, CFO/COO, Sales Leaders, and executive leadership, translating complex operational data into clear, actionable recommendations. • Champion cross-functional collaboration across Finance, HR, Marketing, and Product to ensure sales operations is a true enterprise enabler. • Oversee end-to-end sales operations including territory design, quota setting, headcount planning, and operational cadence management. • Ensure on-time, accurate incentive compensation payments with full auditability, governance, and compliance with Finance and HR policies. • Design and manage Incentive Plan Letters (IPLs), attainment calculations, and payout mechanisms that create clear line-of-sight for sellers. • Lead the Proposal Management function, standardizing RFx intake, qualification, and execution processes to improve win rates and submission quality. • Build and operate a single, trusted performance data infrastructure providing real-time visibility into leads, bookings, pipeline, forecast, quota, and attainment. • Deploy AI and intelligent agents to automate pipeline risk detection, deal coaching signals, and forecast gap analysis — shifting the organization from lagging to leading indicators. • Develop enterprise sales scorecards and self-serve dashboards that enable Sales Leaders and managers to operate independently with data confidence. • Drive forecast accuracy improvements, reduce end-of-quarter fire drills, and establish predictive risk-flagging as a standard operating rhythm. • Translate raw data into operational recommendations — not just metrics — ensuring analytics drive action at every level of the sales organization. • Ensure enablement investments are directed by performance analytics, targeting execution gaps across business units with measurable impact on win rates and deal velocity. • Embed sales methodology reinforcement into live deal execution, manager coaching, and operational reviews rather than one-time training events. • Establish a continuous feedback loop from deal outcomes to enablement content, creating a self-optimizing system over time.

• Provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products • Take a self-directed role in the support and resolution of technical issues within the installed base • Take inbound calls and make outbound calls • Assess complex problems, collect data, establish facts, and document detailed and accurate information about issues, troubleshooting steps and resolution into CRM • Own the customer support experience and resolve customer satisfaction issues by designing & implementing solutions to complex technical problems • Escalate, own, and remain focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills • Improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner • Provide direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues • Perform preventative maintenance activities & remote software upgrades to ensure system stability for customers

Role Description The Zelta Sales Representative is an experienced, motivated consultative sales professional responsible for eClinical sales to key life sciences and related vertical accounts. You will be responsible for: - Developing new relationships and driving annual spend growth in your assigned accounts. - Building a pipeline and closing opportunities for the high-growth Zelta eClinical Solution Portfolio. - Working across top-tier Life Sciences and other Healthcare customers leveraging our industry-leading suite of eClinical software products. - Utilizing our world-class real world evidence assets. - Achieving account/territory revenue/signings targets. - Providing voice of the customer feedback to portfolio owners. - Executing on sales strategy with sales leadership and delivery. Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max: $226,929.60 - $340,394.40 (USD) Benefits - Remote first / work from home culture - Flexible vacation to help you rest, recharge, and connect with loved ones - Paid leave benefits - Health, dental, and vision insurance - 401k retirement savings plan - Infertility benefits - Tuition reimbursement, life insurance, EAP – and more! Equal Employment Opportunity It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. E-Verify Participation Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here .

• Working under minimal supervision, this position understands the overall product users, indications for use and user needs, and applies this knowledge to translate business/user needs into product requirements and/or user stories. • Internally, the Product Analyst serves as a liaison between development and support, services and RAQA regarding product requirements, and will serve as the primary Product Owner on agile squads. • Externally, the Product Analyst works to understand feedback from customers and third-party partners to better define roadmap. • Maintain deep and detailed product and user knowledge. • Serve as primary Product Owner on agile squads, which may include Subject Matter Expert roles in Risk Analysis and Change Control. • Manage sustaining engineering prioritization, including escalations. • Analyze business and user requirements for clarity, completeness, scope, and technical feasibility. • Decompose requirements and Epics into system and software functional/non-functional requirements and user stories for one or more products and/or teams. • Create scenarios for each user story. • Include in requirement documents use case definitions that describe the system’s intended functional behavior and user roles involved. • Develop supplementary specifications that capture system requirements that are not readily captured in use cases. • Ensure the project’s requirement documentation remain in compliance with the quality system definitions. • Perform requirements modeling and consider development of visual UML diagrams which depict various perspectives of the systems functional behavior. • Ensure requirements coverage and traceability to development project plans to ensure all requirements defined are in scope. • Support requirements triage and planning to select the right requirements to include in a specific software release. • Assist in requirements planning that describes the specific overall project requirement information, resources, and special needs of the project. • Participate in cross-functional project planning for the purpose of clarifying the intended functional behavior of the software. • Maintain consistent Voice of Customer (VOC) feedback through post-market and customer satisfaction data analysis, meetings, Communities, User Groups, etc. • Travel to customer sites, 3rd party supplier or partner sites, trade shows, or other subject matter expert locations as needed. • Build relationships with Sponsor Users of key VOC improvements. • Coordinate showcases to demonstrate progress. • Work with Product Manager and Innovation Adoption Executive on Early Evaluation and Early Adoption of VOC improvements. • Pursue a program of self-development using selected reading, seminars, and participation in continuing education. • Identify and communicate possible improvements in the work process for customers and peers. • Perform other duties as assigned by immediate supervisor or upper management.