Martin Automotive Group

• Deliver inquiries/messages intended for other sales personnel and departments promptly • Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership. • Answers incoming calls promptly and professionally • Answer incoming calls in a friendly manner utilizing a multi-line phone operator system • Identify customer needs, clarify information, direct to the appropriate department • Identify and escalate customer service issues to supervisors • Follow scripts and procedures to ensure the highest level of customer service

• Design, deploy, and maintain reporting automation solutions to support business operations. • Develop and maintain web applications using PHP for backend development, along with HTML5 and JavaScript for frontend functionality. • Leverage AI-assisted coding tools to improve development efficiency and accelerate project timelines. • Manage multiple projects simultaneously, ensuring timely delivery, proper documentation, and ongoing post-launch support. • Maintain clear and comprehensive documentation to support seamless workflows, particularly in asynchronous work environments. • Provide first-line technical support to users and accurately document issues within the tracking system. • Troubleshoot and resolve minor IT issues through instant messaging, video conferencing, email, and remote support tools. • Deliver specialized helpdesk support for automation workflows and AI-driven systems. • Collaborate closely with management on IT-related initiatives and improvements. • Proactively communicate project updates, challenges, and solutions using team collaboration platforms. • Perform additional duties as assigned.

Martin Management Group is seeking a dedicated and detail-oriented Human Resources Administrator to join our team. The Human Resources Administrator will support all HR functions, ensuring smooth operation and compliance with company policies and employment laws. Responsibilities: May Include, but not limited to: - Administer benefits programs including open enrollment processes. - Manage the training platform and coordinate employee training initiatives. - Handle workers’ compensation claims and unemployment claims. - Process leave of absence requests and manage STD and LTD claims. - Administer COBRA notifications and compliance. - Prepare required reports such as EEO-1 and OSHA 3000. - Support new employee setup and address employee inquiries regarding 401k and wellness programs. - Coordinate employee wellness and rewards programs. - Conduct ACA end-of-year reviews and audits of employment files for compliance. - Assist with all other HR administrative duties as assigned.

• Administer benefits programs including open enrollment processes. • Manage the training platform and coordinate employee training initiatives. • Handle workers’ compensation claims and unemployment claims. • Process leave of absence requests and manage STD and LTD claims. • Administer COBRA notifications and compliance. • Prepare required reports such as EEO-1 and OSHA 3000. • Support new employee setup and address employee inquiries regarding 401k and wellness programs. • Coordinate employee wellness and rewards programs. • Conduct ACA end-of-year reviews and audits of employment files for compliance. • Assist with all other HR administrative duties as assigned.