Role Description The successful candidate will be responsible for the ongoing management and enhancement of the department's key communication platforms, its hybrid Exchange environment, and related solutions. This includes some ongoing migration work of Exchange mail data. - Maintenance of the existing Exchange Server infrastructure and Enterprise Vault archiving solution - Migration of mail data, including groups, to Exchange Online - Development of migration approaches and rationalisation of Enterprise Vault archive data - Investigation and resolution of complex technical problems across the technical stack - Creation/update of various documentation including as-built documentation, design documentation, detailed migration plans, DR documentation and decommissioning plans as required - Technical representation at project meetings - Facilitating technical workshops (if required) - Cross-skilling with team members and assistance to support staff in related teams (e.g. service desk) Qualifications - Expert knowledge of Exchange Server, Exchange Online, and configuration of hybrid Exchange deployments, including implementation, upgrades and day to day management activities in a complex multi-forest environment. - Proven experience in migrations including to Exchange Online, cross forest and from legacy Exchange versions. - High-level Exchange troubleshooting skills, including for mail flow, mail gateway technologies and on-premise/cloud-based resource connectivity. - High-level knowledge of Windows Server fundamentals (e.g. Active Directory, DNS, DFS etc), and Group Policy configuration (including Advanced Group Policy Management). - Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides. - Strong experience in writing technical documentation including design documentation and standard operating procedures. Requirements - Application closing date: Thursday, 23 April 2026 • 11:59pm, Canberra time (in Canberra) - Estimated start date: Wednesday, 01 July 2026 - Location of work: VIC - Working arrangements: Remote working arrangements may be considered on a case-by-case basis in consultation with the supervising manager, subject to business needs. - Length of contract: 12 months - Contract extensions: 2 x 12 months - Security clearance: Must be able to obtain Baseline - Rates: $100 - $120 per hour (inc. super) Company Description The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: - Growing innovative and competitive businesses, industries and regions - Investing in science and technology - Strengthening the resources sector - The Chief Information Officer Division (CIO Division) is an exciting, diverse, and dynamic division that drives the digital agenda for the department. - Leading the delivery of the department's digital offerings and transformation, the CIO Division partners with business areas and stakeholders to: - Realise the digital policy objectives of the department - Define the department's digital landscape - Co-design digital experiences making it simpler to innovate, collaborate and communicate - Drive the innovation and transformation of ICT services - The ICT Operations Branch is one of three branches within CIOD and is responsible for the management and deployment of all ICT services to support the running of the organisation. - As part of the ICT Operations Branch, the End User Services section provides critical management, maintenance and innovation of the department's end-user digital technologies. How to Apply Please provide an updated CV (a maximum of 3-5 pages) to reflect your suitability to the role based on the job description. You will also need to complete responses to the essential and desirable criteria which is no more than 5000 characters for each response. Your application will be reviewed based on ability to demonstrate, or potential to develop, the capabilities required.

• Use AI-assisted tools to write, review, and optimize shell scripts • Leverage AI to accelerate system audits and generate configuration documentation • Apply AI-powered monitoring and alerting tools • Ensure uptime, performance, security, and resource efficiency of servers • Install, configure, and maintain system updates, patches, and upgrades • Monitor and tune systems • Configure and manage data storage solutions • Evaluate and resolve issues related to patches and system applications • Use AI tools to rapidly diagnose system and application issues • Implement and maintain system security policies

• Serve as the sole Salesforce administrator, managing user access, profiles, roles, security settings, and permissions. • Configure and optimize Salesforce objects, fields, workflows, validation rules, page layouts, and automation to support GTM teams. • Troubleshoot and resolve Salesforce performance issues, data inconsistencies, and system errors without reliance on external resources. • Develop and maintain dashboards, reports, and forecasting models for Sales, Marketing, and Customer Success teams. • Continuously assess CRM efficiency and propose enhancements to improve sales productivity and data accuracy. • Independently manage and maintain integrations between Salesforce and GTM tools such as Outreach, Gong, ZoomInfo, DealHub, and marketing automation platforms (HubSpot). • Own API connections, data syncs, and automation workflows (Workato), ensuring seamless data flow across platforms. • Evaluate, implement, and manage new tools and technologies to enhance sales, marketing, and customer success operations. • Identify manual, time-consuming processes within the sales cycle and implement automated workflows in Salesforce and GTM tools. • Work closely with Sales, Marketing, Customer Success, RevOps, and Finance, acting as the sole systems resource for all GTM technology needs. • Provide training, documentation, and enablement support for sales reps, SDRs, and CSMs using Salesforce and other tools. • Collaborate with RevOps and Finance teams to ensure contract management, data privacy, and revenue policies align with system configurations. • Design and implement AI-driven workflows within Salesforce, leveraging tools such as Salesforce Einstein and Agentforce to improve productivity and decision-making across GTM teams. • Identify high-impact use cases for AI agents (e.g., lead qualification, next-best-action recommendations, pipeline inspection, and automated follow-ups) and deploy scalable solutions.

Title: LIMS SME Overview We are seeking an experienced LIMS Subject Matter Expert (SME) to support a global assessment initiative for a major life sciences client. This role will focus on evaluating current laboratory systems, identifying operational gaps, and recommending the optimal Laboratory Information Management System (LIMS) solution to standardize lab operations across the organization. The ideal candidate will bring deep functional expertise in multiple LIMS platforms, a strong understanding of pharmaceutical manufacturing processes, and a proven track record in consulting engagements. Key Responsibilities - Lead the functional assessment of existing LIMS platforms across global lab operations. - Evaluate multiple LIMS solutions such as LabWare, LabVantage, and STARLIMS, providing objective recommendations based on client needs. - Collaborate with client stakeholders and the consulting partner Gartner to assess current systems and define the future-state LIMS strategy. - Identify and document system gaps in compliance, data integrity, and workflow efficiency. - Support the development of a roadmap for LIMS standardization across 17 initial labs, with scalability to over 350 global labs. - Provide expert insight into regulatory compliance and best practices for lab systems in pharmaceutical manufacturing. - Prepare and present findings and recommendations to executive and technical leadership teams. Qualifications - Minimum of 8–10 years of functional experience with multiple LIMS platforms (LabWare, LabVantage, STARLIMS, etc.). - Strong understanding of pharmaceutical manufacturing processes and related regulatory requirements (FDA, GxP). - Demonstrated experience in consulting or advisory roles, preferably with global clients. - Excellent communication and stakeholder management skills. - Ability to translate complex technical requirements into clear business recommendations. - Willingness to travel domestically as required (TBD). Project Context - The client operates 350+ laboratories globally. - A recent FDA CAPA observation has prompted an initiative to strengthen and standardize lab systems. - The client currently uses Lablinks in 17 labs (4 actively in use). - The target is to implement a standardized LIMS solution by Q2 next year.