Mark43

• Partnered with a customer to scope and implement state-specific NIBRS compliance requirements within the Mark43 platform. • Collaborated with agency stakeholders to identify reporting issues, recommend workflow improvements, and resolve data quality challenges. • Analyzed incident and records data to validate compliance with state and federal reporting standards. • Worked closely with cross-functional teams to address complex reporting scenarios and improve customer outcomes. • Assisted customers in understanding NIBRS reporting requirements and provided guidance on best practices for maintaining compliance. • Investigated data discrepancies, documented findings, and supported customers through corrective actions to ensure accurate reporting.

Title: General Application - Growth Location: San Francisco United States Job Description: Type: Full Time Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. General Application: If you’re excited about joining the Mark43 team, but don't see that perfect role listed, we'd love to hear from you through this application! If your background matches an opportunity with us, we will happily get in touch. A note to consider before applying: There are many open positions on our careers page and new roles are posted frequently. We encourage you to check back often. If any of those seem like a good fit, your best bet is to apply directly to the position! What you can expect as a member of the Mark43 Team - Mentorship from more experienced team members - Opportunities to learn and grow personally and professionally - Building mission critical and socially responsible software to enable first responders to better serve their communities - A workplace dedicated to supporting and bettering law enforcement, first responders, and other government agencies via mission critical software products - Working towards a worthwhile mission with a team of friendly and intelligent coworkers Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Role Description We are looking for a Strategic Account Executive to join our growing sales team and drive growth across the Northwest region. This role is ideal for a highly motivated, consultative seller who is passionate about helping public safety agencies modernize through technology. You will partner with law enforcement, emergency communications, and other government leaders to understand their challenges, build trusted relationships, and demonstrate how Mark43’s platform can help them better serve their communities. As a Strategic Account Executive, you will own the full sales cycle for your territory, from prospecting and pipeline development through contract negotiation and close. You will work cross-functionally with Business Development, Customer Success, Product, and Implementation teams to deliver a world-class experience for prospects and customers alike. What You'll Do - Met with public safety leaders across the Northwest region to better understand their operational challenges and strategic priorities. - Led product demonstrations that connected Mark43’s platform capabilities to agency goals, procurement requirements, and long-term modernization initiatives. - Developed and executed territory plans to identify new opportunities, expand relationships within existing accounts, and build a healthy pipeline. - Collaborated with Business Development Representatives to prioritize outreach efforts and convert qualified opportunities into active sales pursuits. - Traveled to regional conferences, association meetings, and customer sites to strengthen relationships and expand Mark43’s presence within the public safety community. - Worked closely with internal stakeholders to develop proposals, respond to procurement requirements, and advance opportunities through the sales process. - Maintained accurate opportunity data, account activity, and forecasting information within Salesforce. - Evaluated sales processes, tools, and territory strategies to identify opportunities for continuous improvement. Qualifications - 5+ years of enterprise software sales experience, including experience managing complex, consultative sales cycles. - Experience selling enterprise SaaS solutions to government agencies, public sector organizations, or highly regulated industries preferred. - Strong understanding of solution-based and value-based selling methodologies. - Demonstrated track record of meeting or exceeding quota attainment goals. - Experience managing a geographic territory and building relationships with senior decision-makers. - Proficiency with CRM platforms, preferably Salesforce. - Familiarity with public safety, law enforcement, emergency communications, or government technology markets is a plus. - Bachelor's degree or equivalent professional experience preferred. Requirements - Humble, open, and curious. You ask thoughtful questions, actively seek feedback, and are committed to continuous learning. - Customer-focused. You prioritize understanding customer needs and are passionate about solving meaningful problems. - Resilient and self-motivated. You bring energy and persistence to building pipeline, overcoming obstacles, and achieving ambitious goals. - Strategic and organized. You can manage multiple opportunities simultaneously while maintaining strong attention to detail. - Collaborative. You enjoy working across teams and recognize that successful outcomes are built through partnership. Location & Travel This role supports customers and prospects throughout the Northwest region and requires regular travel for customer meetings, industry events, and conferences. Mark43 is a remote-friendly company, and candidates may be based remotely within an approved hiring state. Occasional travel to company offices and team events may also be required. What You Can Expect From Us - The opportunity to help transform how public safety agencies serve their communities. - Close collaboration with Customer Success, Product, Engineering, Implementation, and Operational Support teams. - Significant opportunities for professional growth and career development. - A team that values curiosity, integrity, accountability, and continuous improvement. - Mission-driven work that creates meaningful impact for first responders and the communities they serve. - Colleagues who are committed to excellence and motivated by solving important challenges together.

Title: Senior Collections Specialist, Public Sector Location: New York United States Job Description: Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. Mark43 partners exclusively with U.S. government agencies across federal, state, county, and local jurisdictions, as well as government agencies in the United Kingdom. Our customers operate in complex procurement, budgeting, appropriation and invoicing environments. We are looking for a Senior Collections Specialist with public sector experience to improve cash collections, reduce days sales outstanding, and strengthen our public-sector order-to-cash process. Role Summary Mark43 is seeking a highly motivated Senior Collections Specialist, Public Sector to support collections and accounts receivable activities for our government customers. This is a hands-on role for someone who understands that collecting from government customers requires more than sending invoice reminders. The ideal candidate has experience working with or collecting from public-sector entities, including cities, counties, states, federal agencies, law enforcement agencies, public safety departments, school districts, transit authorities, or other government organizations. You understand how government payment processes work, including annual appropriations, purchase orders, encumbrances, invoice approvals, auditor or controller review, council or board approvals, milestone acceptance, and supporting documentation requirements. In this role, you will partner closely with Revenue Accounting, Customer Success, Sales, Deal Desk, and Professional Services Implementation teams to identify and resolve payment blockers. You will help ensure invoices are submitted with the right documentation, purchase order details, billing references, and customer approvals so that Mark43 can reduce avoidable delays and improve cash predictability. What You'll Do - Support collections activities for Mark43's public-sector customer portfolio, with a focus on reducing DSO and accelerating cash collections. - Identify, document, and resolve payment blockers related to missing purchase orders, insufficient PO balances, annual appropriations, invoice approval workflows, customer acceptance, contract references, and supporting documentation. - Help create and maintain customer-specific payment profiles, including fiscal year, budget cycle, PO requirements, AP portal instructions, approval contacts, payment run cadence, council or board approval thresholds, and escalation paths. - Proactively follow up on upcoming annual renewals, recurring invoices, and milestone billings to confirm that required POs, funding, and customer approvals are in place. - Partner with Revenue Accounting to ensure invoices include required PO numbers, contract references, billing periods, milestone support, tax-exempt treatment, remit-to details, and agency-specific invoice requirements. - Escalate payment issues professionally and appropriately when customer payment blockers require support from other stakeholders. - Help improve internal playbooks and processes for government collections, including common public-sector payment scenarios such as non-appropriation, council or board approvals, auditor review, grant-funded invoices, and advance-payment restrictions. - Assist with collections reporting, cash forecasting inputs, AR aging reviews, and support month-end close activities by providing timely status updates on outstanding receivables, expected cash collections, and high-risk invoices. What You'll Need - 6+ years of experience in collections, accounts receivable, credit and collections, billing, revenue operations, public-sector finance, government contracting, or a related finance function. - Experience collecting from or working directly with government entities, including federal, state, county, municipal, public safety, or other public-sector customers. - Understanding of government payment processes, including purchase orders, encumbrances, annual appropriations, invoice approval workflows, auditor/controller review, governing body approvals, and prompt-payment expectations. - Ability to read and interpret contracts, order forms, statements of work, purchase orders, billing schedules, invoice terms, and customer payment requirements. - Strong customer-facing communication skills, including the ability to follow up on past-due invoices while maintaining positive customer relationships. - Strong cross-functional collaboration skills, with the ability to work effectively with across stakeholders and executive leadership. - High attention to detail and strong organizational skills. - Ability to manage multiple customer accounts, payment issues, deadlines, and escalation paths at the same time. - Experience using NetSuite, Salesforce, billing systems, collections tools, customer portals, or similar systems. - Strong analytical skills and ability to identify trends in aging, DSO, payment delays, and collections root causes. - Comfort operating in a fast-paced environment where processes are still being improved, documented, and scaled. What Success Looks Like Within the first 90 days, you will have become familiar with Mark43's government customer portfolio, collections process, billing structure, and highest-risk receivables. You will have built relationships with internal stakeholders and begun identifying the primary drivers of delayed payment across assigned accounts. Within six months, you will be actively supporting a more proactive government collections process, including improved PO follow-up, stronger invoice documentation, clearer customer payment profiles, and better visibility into payment blockers. Within twelve months, you will have helped reduce avoidable payment delays, improve cash predictability, strengthen public-sector collections playbooks, and create a more scalable process for managing government receivables. Location Our team is based in New York City and we follow a hybrid model, with team members working from the office 2-3 days per week. We support flexible work within that structure and believe in high trust, high transparency collaboration. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

• Own the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities. • Partner closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel. • Work directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements. • Define requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making. • Collaborate with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents. • Leverage product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance. • Collaborate with sales, implementation, and go-to-market teams to support new launches and customer adoption. • Prioritize and refine the product backlog using customer feedback, operational insights, analytics, and business goals. • Balance new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments.

• Advocate for the client to ensure their needs are being met. • Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. • Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. • Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. • Working with our clients to learn and understand their current workflows. • Keep diligent records of all client meetings, tasks, and deliverables. • Seeking out and nurturing relationships with power-users and influencers within client sites. • Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. • Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. • Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. • Collaborating with first responders, which is a uniquely satisfying experience. • Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

• Advocate for the client to ensure their needs are being met. • Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. • Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. • Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. • Working with our clients to learn and understand their current workflows. • Keep diligent records of all client meetings, tasks, and deliverables. • Seeking out and nurturing relationships with power-users and influencers within client sites. • Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. • Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. • Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. • Collaborating with first responders, which is a uniquely satisfying experience. • Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

• Own and improve the reliability, performance, security, and scalability of production database systems. • Lead database monitoring, alerting, capacity planning, backup, recovery, replication, and disaster recovery practices. • Identify, diagnose, and resolve complex database performance and availability issues. • Partner with engineering teams on schema design, indexing strategies, query optimization, and safe database change management. • Lead technical planning for database migrations, upgrades, scaling strategies, and operational improvements. • Improve infrastructure-as-code, automation, observability, and repeatability across database operations. • Define and maintain database runbooks, operational standards, and production readiness criteria. • Participate in and, when appropriate, lead database-related incident response, post-incident reviews, and remediation planning. • Collaborate with security, compliance, and delivery teams to meet customer, regulatory, and vetting requirements. • Provide technical guidance and mentorship to engineers, DBAs, and operational teams. • Represent database reliability concerns in architecture reviews, roadmap planning, and customer-readiness discussions. • Help build the operational foundation required to support UK police customers and future UK public safety partners.

Role Description We are seeking a UK-based Database Administrator / Cloud Database Engineer to help support the next generation of cloud-based public safety software for UK police forces. In this role, you will help ensure the stability, performance, security, and reliability of Mark43’s production database systems. You will work closely with engineering, infrastructure, security, delivery, and customer-facing teams to support highly available systems used by public safety agencies. In this role, it is expected to independently own well-scoped database administration tasks, contribute to production reliability, support incident response, and collaborate effectively with senior engineers and DBAs. Because this role may involve work with UK police customers, candidates must be eligible to obtain and maintain the required UK police and/or government security vetting, including NPPV3 and, where applicable, SC clearance. What You’ll Do - Support the administration, monitoring, and reliability of production database systems. - Help ensure MySQL databases are configured, maintained, backed up, and monitored appropriately. - Identify, investigate, and help tune problematic queries. - Participate in database performance analysis, capacity planning, and operational readiness reviews. - Support database-related incident response, including investigation, remediation, and follow-up actions. - Work with engineering teams to help improve database usage patterns, query performance, and schema design. - Contribute to infrastructure-as-code workflows and automation for database operations. - Help maintain documentation, runbooks, operational procedures, and knowledge-sharing materials. - Collaborate with security and compliance teams to support customer, regulatory, and vetting requirements. - Work with UK delivery and customer teams to support public safety deployments in a secure and reliable manner. Qualifications - At least 4 years of professional experience administering MySQL or similar relational databases in production environments. - Experience supporting cloud-hosted database systems, preferably AWS RDS, Aurora, or Azure database services. - Familiarity with database monitoring, alerting, backup, recovery, replication, and performance tuning. - Experience troubleshooting database issues in production environments. - Comfort working with infrastructure-as-code tools and automated operational workflows. - A working understanding of cloud infrastructure, networking, security, and access controls. - Ability to collaborate with software engineers to improve query performance and database design. - Strong written and verbal communication skills. - A high degree of ownership, attention to detail, and operational discipline. - Eligibility and willingness to complete UK police vetting requirements for customer-facing public safety work. UK Security Vetting Requirement This role may require access to UK police customer systems, infrastructure, operational data, or secure customer environments. As a result, the successful candidate must be eligible to obtain and maintain the appropriate security clearance before accessing police data, systems, or premises. - NPPV3 clearance for work involving UK police systems, infrastructure, or operational data. - SC clearance where work involves central government, cross-agency, or SECRET-level systems. People Who Thrive at Mark43 - Humble, open, and curious. - Attentive, active listeners. - Resilient when facing challenging operational problems. - Enthusiastic collaborators who believe in shared ownership. - Comfortable working through uncertainty. - Passionate about personal and professional growth. - Eager to support teammates and share knowledge. Preferred Experience - Experience supporting AWS RDS, Aurora, or Azure database platforms. - Experience with microservices-based architectures. - Experience supporting SaaS platforms, public sector customers, or regulated environments. - Experience working with incident management, SLOs, SLAs, or production readiness processes. - Experience contributing to automation, observability, or database reliability improvements. Compensation and Benefits Total compensation for this role is market competitive and may include base salary, bonus opportunity, equity, and a comprehensive benefits package. Final compensation will be determined based on experience, location, skills, and level. Equal Opportunity Mark43 is an equal opportunity employer. We value diverse perspectives and are committed to building an inclusive environment for all employees.

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative • Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows • Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies • Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency • Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities • Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning • Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform • Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability