Role Description The Collections Analyst II is responsible for collecting on past due receivables by working with customers, sales, and other internal departments to resolve all issues preventing timely customer payment. This position requires excellent time-management and advanced analytical and problem-solving skills. Annual compensation: $75K USD What you'll be doing - Monitor accounts receivable to reduce DSO and minimize late payments and bad debt. - Analyze customer accounts on an as-needed basis to prioritize collection efforts. - Support/Deliver improvements to enhance customer satisfaction. - Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines. - Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable. - Raise disputes as needed/when appropriate. - Provide additional information to the dispute management team as needed to help resolve disputes. - Recognize customer needs and respond in a timely manner. - Collaborate with internal associates to resolve disputes and issues regarding customer accounts. - Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances. - Drive to achieve and support team in achieving individual and team performance targets by metrics. - Research and provide direction to Treasury team to apply open credits and payments when applicable. - Maintain invoice status detail in SAP. - Understand and adhere to policies and procedures. - Work on several different tasks or projects at one time. - Collaborate with others on the team to identify best practices and achieve best results. - Special projects as assigned. - Out-of-state travel possible. - Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Embrace and support Computacenter’s mission and core values. Qualifications - Legally eligible to work in the United States. - High school diploma or equivalent; Bachelor’s Degree in Accounting, Finance, Business or related field preferred. - Minimum of seven years of experience in B2B Collections. - Strong attention to detail and emphasis on accuracy. - Excellent analytical skills, including account reconciliation and problem-solving ability. - Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision. - Excellent verbal, written and interpersonal communication skills. - Ability to interact and build relationships with customers, sales, team personnel and others. - Demonstrated ability to provide excellent customer service. - Highly motivated to meet personal, team, and corporate goals. - Willingness to learn: Shows a personal commitment to training and development. - Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus. - Flexibility to work overtime when required. Benefits - Competitive compensation plans. - Long-term career opportunities. - Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind. Company Description Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Role Description The Collections Analyst II is responsible for collecting on past due receivables by working with customers, sales and other internal departments to resolve all issues preventing timely customer payment. This position requires excellent time-management and advanced analytical and problem-solving skills. Annual compensation: $75K USD What you'll be doing - Monitor accounts receivable to reduce DSO and minimize late payments and bad debt. - Analyze customer accounts on an as-needed basis to prioritize collection efforts. - Support/Deliver improvements to enhance customer satisfaction. - Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines. - Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable. - Raise disputes as needed/when appropriate. - Provide additional information to the dispute management team as needed to help resolve disputes. - Recognize customer needs and respond in a timely manner. - Collaborate with internal associates to resolve disputes and issues regarding customer accounts. - Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances. - Drive to achieve and support team in achieving individual and team performance targets by metrics. - Research and provide direction to Treasury team to apply open credits and payments when applicable. - Maintain invoice status detail in SAP. - Understand and adhere to policies and procedures. - Work on several different tasks or projects at one time. - Collaborate with others on the team to identify best practices and achieve best results. - Special projects as assigned. - Out-of-state travel possible. - Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Embrace and support Computacenter’s mission and core values. Qualifications - Legally eligible to work in the United States. - High school diploma or equivalent; Bachelor’s Degree in Accounting, Finance, Business or related field preferred. - Minimum of seven years of experience in B2B Collections. - Strong attention to detail and emphasis on accuracy. - Excellent analytical skills, including account reconciliation and problem-solving ability. - Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision. - Excellent verbal, written and interpersonal communication skills. - Ability to interact and build relationships with customers, sales, team personnel and others. - Demonstrated ability to provide excellent customer service. - Highly motivated to meet personal, team, and corporate goals. - Willingness to learn: Shows a personal commitment to training and development. - Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus. - Flexibility to work overtime when required. Benefits - Competitive compensation plans. - Long-term career opportunities. - Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind. Company Description Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Role Description As a Consumer Finance Officer, you will play a key role in maintaining portfolio performance while delivering outstanding service: - Manage inbound and outbound customer communications with professionalism and care - Support the collection and prevention of delinquent accounts across multiple portfolios - Build strong relationships with our owners, driving engagement and satisfaction - Help customers navigate financial challenges by offering practical and empathetic solutions - Ensure all interactions are resolved within agreed timeframes and compliance standards Qualifications - Experience in collections, customer service, or contact centre environments - Confidence handling both inbound and outbound calls - Strong written and verbal communication skills - Solid numerical ability and problem-solving mindset - Working knowledge of Microsoft Office (Excel, Word, Outlook) Requirements - Customer-first mindset with a solutions-oriented approach - Ability to prioritize and manage competing deadlines - Strong attention to detail and accuracy - A team player who contributes to a positive, supportive workplace Benefits - Competitive salary + monthly de minimis allowance - Performance-based bonus potential - Career growth and advancement opportunities - Structured mentoring programs - Fun and engaging workplace culture with team activities and monthly events - Be part of a high-impact revenue-generating department

• Manage the end-to-end collections process, including issuing initial invoices, following up on outstanding balances, and resolving invoice disputes in a timely manner • Provide post-close audit reporting related to billing and collections activity • Ensure efficient processing of all collections activities, including updating and maintaining customer payable contact information • Serve as the subject matter expert to the business on effective collections practices and policies • Own the AR aging report and produce weekly and monthly collections metrics including DSO, collection rate, and bad debt reserve • Present collections trends and insights to the Deal Desk Director and Finance leadership, surfacing risks and recommended actions • Leverage AI tools to automate aging report generation, flag high-risk accounts, and draft executive-ready summaries • Serve as the primary point of contact for customer billing inquiries, building relationships with customer AP teams to proactively prevent payment delays • Maintain accurate and up-to-date customer payable contact records, anticipating personnel changes that could disrupt payment workflows • Use AI-assisted drafting tools to produce timely, professional customer communications that balance collections urgency with relationship preservation • Manage a formal escalation path for delinquent accounts, coordinating with Sales, Legal, and Customer Success when accounts require executive outreach or collections agency involvement • Triage and resolve invoice disputes efficiently, documenting root causes and identifying recurring issues to drive upstream process fixes • Apply AI-powered triage to prioritize dispute queues and surface resolution recommendations based on account history and contract terms • Manage the bad debt write-off process, including documentation, approval workflows, and coordination with the Controller or VP Finance • Perform periodic bad debt reserve analysis, ensuring reserve levels appropriately reflect aging trends and collection risk • Maintain audit-ready write-off records in compliance with internal controls and accounting policy • Own collections policy and procedure documentation, ensuring all workflows are clearly defined, consistently followed, and updated as processes evolve • Ensure SOX-relevant collections controls are documented and audit-ready, partnering with the accounting team during internal and external audits • Build and maintain AI prompt libraries and workflow templates that enable the team to scale collections operations efficiently and consistently • Leverage AI-powered platforms (e.g., Claude, Abnormal’s internal AI tools) to automate repetitive collections tasks such as invoice follow-up sequencing, customer communication drafting, and dispute triage • Identify opportunities to integrate AI tooling into the collections workflow, including intelligent prioritization of aging receivables and automated cash application matching • Partner with the Deal Desk Director and cross-functional stakeholders to evaluate, test, and implement AI-assisted process improvements that reduce manual effort and improve collection cycle times • Build and maintain prompt libraries, workflow templates, and documentation to scale AI-assisted processes across the team • Monitor AI-generated outputs for accuracy and compliance, ensuring all automated communications and reporting meet Abnormal’s standards